Bank of AmericaReviews 655

Mrs. Aienpajouh was very unresponsive, and communication with her was horrible. Eventually, my appointment was scheduled for March 25, despite my desire to do it after 28. I emailed Mrs. Aienpajouh and asked what time is my appointment; I had been waiting for a week - just no answer. After I showed up at the Walnut Creek location, a desk representative told me that my appointment was at 2 pm, and I had to wait 1.5 hours; Mrs. Aienpajouh was on vacation, and nothing could be done to help me. I left this office and will never come to them again; I am considering moving my money to another bank, as it was the worse service I remember.

I called two months ago to let them know that a credit card payment was going to be late, the customer service representative said "no problem,you've paid on time the last several years ", so a few days go by after the payment was due, they added more fees than the actual payment, what a bunch of gypsies they are, they keep closing branches, the hold time to speak to a person is insane, the customer service reps in the physical location are of NO help, they dump as dirt, I'm wondering where they hire these bafons from, then as a customer you have to stand in line with non customers,they (BOA) could care less about a human being, im moving to Chase where I'll be treated right. Shame on you BOA.

UPDATE - closed ALL of my accounts, with these "gypsies bankers" even the manager at the branch walked me outside of the building, said I made the right decision, and that he had, had over 70 people in the last month close ALL of their accounts, and he would be leaving soon, and would be going to a local bank where he would be respected.

Bank of America is a scam. They use the best customer service to me but now you'll see yourself hang on the phone for 5 hours without a simple solution or an answer to my questions. I was on the phone with them for 5 hours asking for a paper Bank of America already sent me, and I talked to more than 10 people and nobody could handle my problem. I have never seen them so useless and so unprofessional. One of them even hung up on me as I was talking.

I am deeply dissatisfied with Bank of America and will never ever consider doing business with them again. They abruptly closed my checking account and credit card without providing any justification, simply citing it as a "business decision."

In the absence of any explanation, I am left with concerns that the account is closed because my personal information may have been compromised and used for unauthorized purposes. It was imperative that I know the reason for the closure so that I can take necessary actions to protect myself and prevent any further misuse of my personal data.

Furthermore, This checking account was linked to dozens of other accounts, both for deposits and payments. As a result, I now have the arduous task of individually modifying all of these accounts.

For years, I have utilized this checking account as an integral part of my daily routine. I never anticipated such abrupt action from the bank. It's not that I'm attached to Bank of America, it is inconvenient to switch to a different bank. The issue lies in the sudden abandonment of their responsibility towards me, as a customer. I believe that banks should not have the authority to unexpectedly terminate an account for "business decision" reasons.

I sent a complaint Email to CFPB (Consumer Financial Protection Bureau) and informed them about what happened. I will write reviews about this incident everywhere and do everything I can to let people know about what happened.

I deposited cash at ATM. Machine glitched, no cash got back, I claim 6000$ deposited by100$ bills. Month later BofA gave me only half of my money saying that I deposited 3072 $ when I had only 100$ bills.

Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D Wilson, Financial Center Manager at the 1450 Western Ave branch Albany NY.

I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min.

When everything was done, I asked him what took so long? And he answered "YOU gave me A WRONG commit number", in very condescending tone.

I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually.

When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it.

NO APOLOGIES. And he just walked a way. When I started to complain that I got stuck in the branch for 45 min. On the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude.

NOT HAPPY.

I deposited a cashier's check for $20,000 on March 13th. BOA will hold the funds until March 22nd. I could've written a personal check if I didn't mind them holding the funds, but not sure why they hold funds on cashier's check, as based on over 50 years of banking experience, no other institution has ever done this. Only keep the account open because they have widespread ATM access in case of emergency while traveling, but not worth it. Stay away - other banks pay better interest rates, better rewards on credit cards, this was the icing on the cake, so there's no rational reason to bank with BOA.

My credit card was hacked, I called bank of america and filed a claim and promptly received a new card. Approximately 10 days later I received a letter from them saying my claim was denied and that they would show me why if I called. I called and asked them to show me any evidence or results of any investigation to which I was told they had no evidence or investigative notes. I immediately cancelled my new card and withdrew all my savings with this less then stellar business, WOULD NOT RECOMMEND!

Totally WOKE BOA is using a bank code to discriminate against those engaged in legal businesses related to firearms and ammunition. Further they give lower mortgage interest rates to minorities thus discriminating against those not considered minorities. The interest they pay on savings accounts, money market accounts and CDs are lower than many. They are not friendly towards hard working middle class Americans.

BOA buys up good reputable companies with growth and return and destroys them with big company bureaucracy. Absolutely destroys the working classes chance of having a decent retirement.

I had some issues with my acct. These people tried at first to blame me for their mistake. Once that was straitened out, they had the audacity to tell me multiple times they would fix it. I called back the next day and they had done nothing and still refuse to do anything. They lied to me for 3 hours over and over. The sad part is when i called back to see why it hadnt been taken care of, they called me a liar and refused to do anything. They are terrible.

In settling a parents estate we have found Bank of America to be extremely difficult to work with from insurance policies to investments. They are very segregated and can't communicate between specialties. The investments "professionals" are full of promises to assist with distributing insurance funds but do not actually follow thru with these promises. I had to state "according to my attorney" more than once and was given an argument promoting me to point out all the information they had been provided with and when before they decided to provide necessary paper work. Merrill, a division of BofA, sometimes uses their systems but doesn't recognize their forms even though both sets say Bank of America. Additionally, We were provided with incorrect forms after being told the BofA ones couldn't be used and yes we are still waiting for them to finalize a process that started more than the months ago.

I was charged a 60.00 service fee because I transferred MY money from saving to checking more than 6 times. When I called to have the fee credited they refused. Said the charge was correct. I find it ludicrous that I have to pay to have my money transferred between accounts. Bank of America sucks. Will be closing both my accounts!

Well I visited today Bank of America 988 Third Avenue NY *******, as i got appointment regarding my mortgage appointment, but my advisor Jonathan A hammer (NMLS ID *******), this person start accusing and shouting on me straight away, that you visited 2 other mortgage advisors in other Bank of America branches before, why you did that and I dont want to serve you, this person hammer was tracking all my previous appointments which is criminal offence,discussing my financial personal data with his other colleagues in bank of america without my consent, when i visited him with my brother for my appointment instead of discussing my mortgage options he start shouting didn't even let me talk calling some other manger on his personal phone in some other bank of america branch i spoke with that manger as well as he was sharing my personal information with him as well, it was one of my worse experience in my life today iam reporting Jonathan A. Hammer behavior to bank of america customer service team i hope i get some justice.

Just came to send a wire transfer and I'm being told there is a 3 hour wait. I have come to the bank at CC least 3 times in February and my shortest wait time was about 1.5 hours. Appointments are 7 to 10 days out so when the title company gives you the wire information you can't plan ahead. Seems like no sense of urgency here.

Went in to buy a car and when I went to use my debit card to give them my down payment Bank of America had a hold on it because it seems suspicious I went home on a bus And some other man came in with ******* cash and walked away with a car America does not need to go digital

I have had my fill with Bank of America! I have banked with them since the 1990's.
I deposited a large government check (like a tax refund) and the bank (risk department) wanted to freeze the funds for 3 days. In my lifetime I have never been told that a government check is subject to a hold. That is the second time they were going to do so. To make that whole story short, the check was cleared after a nerve-wracking day of calls and so much more!
Yesterday I wanted to Zelle money to my son. They want $3 for that AND it would take 3 days to clear.
Bank of America is maximizing the amount of time they can hold onto it's customers' money so that it can maximize their profits!
They are money hungry and do not care about their customers. I really hope their customer base shrinks substantially! I hope America wakes up and realizes that it is those customers they are squeezing that made them into who they are and are capable of undoing them.
I will be taking my banking elsewhere.