Bank of America

Very bad customer support. They dont really care about your time. You could wait for 1-2 hours just to get one document.

Claims center didn't properly investigate where my money is I'm so upset I want to find another bank

Very slow and difficult to navigate. Coupled with the horrible customer service, I am thinking of switching banks...

We wanted to pay off the mortgage on the home my husband's mother lived in after she passed away. The home is in my husband's name but the mortgage was in her name. Bank of America told him they can't speak to him he has to go through probate to get the name changed to his. So he did that and the name and address on the account was changed to his. After doing that it took three months to get it paid off and to receive the escrow refund. Here's what happened:

1. They gave us the wrong payoff amount.
2. When we received next months mortgage bill instead of a payoff letter I went online and got the correct amount and paid it.
3. We got the letter saying the loan had been paid off and we would get the escrow refund within 20 days.
4. When we didn't get the refund after 30 days I went on line and found it was sent on the 20th day (very last day they had to legally send it).
5. Called them to say we never received the check and they said it was sent to the prior address. It would have been forwarded since we had mail forwarding. They said we had to wait 20 days after the check was sent to get a replacement.
6. Waited the proscribed time, called them and they said they'll send the replacement check.
7. My husband didn't trust the person he spoke to so he called the next day and was told there was no record of a replacement check being sent and they would send it.
8. Two weeks later we got the replacement check with the correct address but with his mother's name on it even though his name was on the account and hers had been removed.
9. Called them and they said we have to go through probate to get the name changed. Told them we already did, please look at the file. Ok she sees it. My husband asks her to verify the address, she reads our correct address back.
10. Two weeks later we received the check with his name on it and the old address. (The mail was forwarded to our correct address.)

Well I visited today Bank of America 988 Third Avenue NY *******, as i got appointment regarding my mortgage appointment, but my advisor Jonathan A hammer (NMLS ID *******), this person start accusing and shouting on me straight away, that you visited 2 other mortgage advisors in other Bank of America branches before, why you did that and I dont want to serve you, this person hammer was tracking all my previous appointments which is criminal offence,discussing my financial personal data with his other colleagues in bank of america without my consent, when i visited him with my brother for my appointment instead of discussing my mortgage options he start shouting didn't even let me talk calling some other manger on his personal phone in some other bank of america branch i spoke with that manger as well as he was sharing my personal information with him as well, it was one of my worse experience in my life today iam reporting Jonathan A. Hammer behavior to bank of america customer service team i hope i get some justice.

These days Banks should not keep you on hold to speak to someone; they arent spending enough on customer service.

After 30 years of being with Bank of America I had to deposite a paper check from my company for te first time after having direct depoesites from the same company on the same day for over a year (company went with differetn bank), Bank of America decided in this economy that they needed to hold my "paper check" deposite for 8-1o days to "verify." How are people supposee to live whrn you cant even trust your own bank of 30 plus years to not hold YOUR MONEY in their own bank prison at their discression. After speaking with three supervisors all they could say was "i'm sorry mam this is the bank's policy." I will not be banking with any company that is goint to hold my paycheck for 8-10 days to Verify. DO BETTER BANK OF AMERICA!

Hello. Ok so it started with, there were transactions I did not make from my account. Y'all did Handel that situation good. My debit card was canceled and another in the mail for me. I never received it.So bc I changed my phone number on the app and not through the phone w someone it wasn't saved or whatever. It didn't count. I have to go there for them to identify me. So I have to drive 45 mins away to a bank of American. I get there almost 4 p.m. on Davis hwy Pensacola fl they locked the doors as I opened the door. I said please i drive 45 mins they said no everything is turned off. Okay so I drive to another in Pensacola FL on bayou. I go in side I have many forms of I d everything well they couldn't help me bc I didn't have the same phone number long long time ago. Was changed on app but not throu there computers. So bc they could not send me a text I didn't get help and my debit card I never got and was canceled. Never activited. Has been used an they couldn't order me a new card bc my phone number was not the same. Didn't matter I had all forms of I d my self everything. Could receive text. Couldn't get help or order me a new card. Insane. I get paid soon and I need to be able to get to my money. What are y'all going to do. I have been there 11 years and went to much trouble. Help

The best bank service and kind welcoming associates in 2001 Penn Ave in Washington DC. Fast and courteous.

Need more people working in the csah counter. Because customer wait long time in the parking lot not to take care customer

Ms. Mercid of Texas was very helpful to me and a very nice please promote her to a higher position. Thank you

Horrific and horrible bank to work with*******092 all the way from the bottom to the top this company needs help

I'm a 17 year combat Veteran of the United States Army. I got out on a medical discharge I have a job where I got injured at now had surgery and go to work conditioning so I can go back to work: I take Lyft or Uber the the therapy, Lyft charged me twice Troyes dealing with them through the app due to no number this put my account low so I wouldn't be able to get a Lyft or Uber home needless to say I have my service dog with me. I called Bank of America after 3 hours of trying to get ahold of Lyft, I spoke with on representative said he couldn't do anything and sent me to the fraud department I was told the lady that my service dog and I were stranded over an hour away from home and it's cold and raining out, the lady proceeded to give me the run around. I asked to speak to a supervisor and she asked me for my number knowing that If she got off the phone that I wouldn't get a supervisors call till the morning or at least for 24 hours. I held for the supervisor who was very rude and ignorant his name was Mark, I explained the situation to him and he said there was nothing he could do, I also explained to him that I don't have any of my meds. Marc basically said it's not his problem, so I replied him and said I hope is warm and sleeps well knowing that this is not my fault, Marc replied it's not his problem that a Vet and his service dog are out on the streets with no meds and in the rain all night and will sleep well, be warm and have no regrets. I would pick another bank and remind every teller that it was wrong how they treated a 17 year combat vet.

I had deposited my check through the atm as I do every week after I looked at my receipt it said a hold had been placed on my check NO not for a few days for two weeks so I called one person said oh they couldn't validate the check just call the bank it's drawn on if they validate it the hold should be removed call nothing wrong with account as I am the payroll person for that company anyway and already new this so I call again get another person oh no doesn't work that way it goes through a process and comes back to us and we can't remove the hold I said I've been depositing checks from this company for 7 years you have never had a problem now all of a sudden you flag one and I have to wait two weeks my account wasn't negative there was money in there why would this be no one could give a straight answer other than oh I'm sorry I can't do anything about it I said if it was your money you had two kids and had bills to pay I'm sure you would find a way absolutely worse service and not a single person had the same answer I talked to 3 people I could understand if it was a personal check but a payroll check and to put a hold on it from the 12 to the 23 is a little rediculous

I just recently moved to Nebraska from New York, I opened due to the COVID I lost my job, and life, So I moved to Nebraska with my grandchildren and son who serves in the United States Air Force to get back on my feet. I found a work from home job, in order for me to get paid I had to have direct deposit so I opened an account online with Bank Of America. My first check went direct deposit. When I signed into my account I accidently put in the wrong code, they locked out and told me to call a number. When I called the number they told me that they believed that there was some fraud going on and I needed to go into the branch and show identity. Well unfortunately there are no branches close to were I live, so I can't come into the branch. I explained to them the whole situation and told them that I needed my money so I can live. And even broke down and cried. I don't at this point have any money and am broke. I need my money and my first check got deposited in this account at BOA. THEY TOLD ME I'M NOT WHO I AM AND CLOSED MY ACCOUNT and said they'll mail me a check. What am I to do for 10 days waiting for that check to come in the mail. I need gas to go cash it. Wtf. Bad business so now because they think I'm a fraud I have to wait for them to send me my hard working money. It's not okay.

I had to change my card after a website for appliance repair turned out to be Scammers (see another review I did) and over the weekend my HP printer broke down, and I needed a card to buy one for my office to be able to ship, buy postage, invoice, etc. The person who talked to me about the new card was not trained to tell me I would NOT HAVE A CREDIT CARD TO USE until the physical card came in the mail, which takes 5 plus days. She said I could immediately find the number of the new card on the BofA website, omitting the fact that it would be useless until the card arrived as they cannot give the 3 digit code over the phone. I found this out Monday, when I was in the queue from hell for 2 hours. The voice mail requires the "3 digit" number to proceed. Finally I got to talk to someone by trial and tribulation and got it escalated to have another card sent by UPS in 1-3 days. I think they should have let me keep the old card active until the new one arrived, but they don't think about the customer. I got called the next morning from their "resolution team" with a phone no. To call. When I called the phone no. They required a six digit extension or "please review the message to find the "extension" but there was none. I called and got the case escalated after they heard about the entire ordeal, and thought I would just be waiting for the card... and then someone else called from "resolution" with the phone no but no extension. BofA just wants your money, they don't give good service, there are no offices or atms for four miles and the closest one has closed early for the day the last time I needed to do banking there. Their phone system and poorly trained employees wasted four hours of my time in the last two days, and my office is stymied.
Ever since Covid banks think they don't have to give you personal service and rely on bad phone systems. BofA is the worst.

We made an appointment to work towards closing out an account that was in a Trust, as trustees. We made an appointment and nobody had done any prep work for that appointment. The associate needed help from his manager and started working with the VERY SNARKY and NASTY, RUDE Stacy, at the West Des Moines, Iowa branch. After 2 hours and 15 minutes, Stacy came back to us after the 2 of them were off in a closed door office, likely talking with the head office leaders to try to figure out what they should be doing. When I told her that I needed to leave soon as I had another commitment, she became extremely angry, stating that I couldn't leave or they would have to start all over again another day...blah, blah, blah. She was just nasty! Like after over 2 hours with no communication this was MY fault! We never got any explanation as to why everything was taking so long and no apologies. The newer associate was nice, he just didn't know much. Stacy should N E V E R work with customers or any people or animals for that matter. I stayed, not conveniently at all, but didn't want to go through it all another time. So, 3 hours+ later we had some paper work mostly ready.
Closing out the account a few months later proved much quicker but not without issues. We went to another branch where they got one of the names wrong on the check...they couldn't spend 5 seconds to double check the 5 letter last name on a 6 figure check! Unbelievable! Another family member got the checks cut and didn't notice that my name was misspelled. So I had to go across town when my bank wouldn't cash it because the name was wrong. And the first woman blamed my family member and said they would have to come back and get it reissued even though they lived out of town and I was an equal trustee. She was rude and snarky and clueless. THANKFULLY, there was the first actual nice and intelligent person I met at BOA, working at that branch that day who actually apologized for their error and was nice and got a new check issued for me. She was great but that was a first! I would N E V E R bank at Bank of America for any reason!

I made the mistake of letting my husband borrow my cell phone. So, to log into my bank account, I needed my email, PLUS a debit card, and the debit card PIN number. There was a problem with my PIN number, so I called Bank of America. What a NIGHTMARE! Since I didn't call them from my cell phone, but instead the landline, they kept asking for a phone access code. I was like, what the he** is that? I somehow finally got through to a real person after a lot of wrangling. I told her I didn't remember the PIN number to my debit card, and she kept trying to authenticate and verify my identity, and had lots of trouble doing so. What ever happened to just giving someone the last 4 digits of your social, or your mother's maiden name? I told her I didn't know my phone access code. She then asked for my verbal password, which I have NEVER heard of. And she told me I would have to have a temporary phone access code and temporary PIN for that, and then I would set up a permanent access code. What the? Finally my husband got home with my phone. Now I'm like, God HELP me if I ever lose my cell phone. I just cannot follow all of the different codes, PIN numbers, ID's, passwords, etc ect. I realize a bank needs a lot of security, but really? It was very difficult to finally get through to a real person. I'm going to have my husband get a cell phone (he doesn't have one), just to prevent this nightmare in the future. Bank of American relies way too much on AI and automation and all the different codes. There is a user ID and password to login to your bank account, but separate codes (phone access ID's, access ID PIN numbers, verbal passwords) to give people just to talk to them on the phone. Too many codes! VERY confusing and stressful.

Before you consider dealing with BOA please notice first if they are physically located in your state. If they aren't, you will need to do banking by phone, and that will consume hours of your day as they pass you from one division to another while you are 'on hold' on the phone.
I was told that I could identify myself easier to the bank's computer when I needed to verify myself if I applied for a debit or credit card. I didn't need one, but it was such a hassle to log in that I applied for one. It never worked during the months I had it— neither for verification nor for making purchases though I did try to check why it was useless.
Please notice carefully the interest rates this bank pays in comparison to other banks. You may find that you can do better elsewhere, perhaps with a credit union. Also, if you are interested in certificates of deposit, BOA has rules to make you scream with frustration: To close a CD, you must speak to that department not more than one day before the CD expires and only within about three days after it expires, or you will be locked in for another eighteen months. I could go on and on, but I will just mention that it took me in excess of six months to get BOA to close my accounts, though my requests to do so eventually turned into a demand to do so, and I was getting the impression that I might need a court order just to close my ordinary checking and savings accounts. I still don't actually have the proceeds YET. There are many knowledgeable and nice workers at BOA, but their bank has a lot of customer-unfriendly rules. I can honestly say that in my five decades of banking experience with many banks, to include international ones, BOA is one to consider VERY CAREFULLY before you get yourself and your money involved.

Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down. This is from my three decades of experience on dealing with many banks. I buy a meal at McDonald's and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app. It does not matter. This has happened like 20 times in the last few months. There's enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid. Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOA's fraud specialists are eating their own sh-t. No empathy, no understanding of customer's valuable time, they think everyone who is calling them is a fraud. This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist Morons. I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas. This f—ing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I don't know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless what's going on with the failure on every level of serving their clients. Such a freaking embarrassment of using the word "Bank of AMERICA." Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named "Bank of the deep sh-t La La Land Nigeria."

Employees in the branch on 18th Ave in Brooklyn are very nice mostly Shirley Yu she has a polite attitude

No complaints, Nice service, I have gained a great confidence in the bank, Their customer service is great.

Last May 27th, my saving account with Bank of America was assaulted.
It reflected a balance of "0" and the title of the transaction says "Hold" "Legal Order, LTS Uxxxxxxxxxxxx". When I called today to speak to a customer service, she told me that I have to call 847-xxx-xxxx. I thought that it was a Bank of America number, but instead it is the legal firm that has assaulted my savings account.
We (Bank of America and I) have a citation to appear this coming June in the Circuit Court of Cook County, Illinois-Municipal Department District. This day is when we will know what has to be paid and who has to pay. I don't think that at this time this legal firm representing the plaintiff has any right to hold my saving account, not before the court day, and I don't think is right for Bank of America to hold my account without anything done in court yet. It is too early to do so, isn't it?
Other mysterious thing happening with Bank of America is related to my checking account.
My online bank statement always reflects 100% of my transactions immediately for several years until yesterday. The last transaction I made yesterday with my debit card still not posted, which is something very weird
As if my banking accounts with Bank of America have been manipulated from inside.
Strange, very strange...
It was a bad experience, but thanks to its website, I've detected the irregularities in my accounts, hopefully, on time to avoid further damages.

*Note: Bank of America has been cited as a third party by Blitt and Gaines, P. C., the latest is the legal firm representing the Plaintiff, a car maker Co. Who used to hire my ex-husband.