Bank of America

After being a loyal customer for over 10 years I am finding a new banking institution. They put an excessive hold on a 20k check. 20k is not a lot of money. I get a few days hold which is what I was told when I deposited it. Then they lied to me because I get an email stating it will be 8 day hold. I used to work as a teller and I know that they can see if a check is good within minutes. A check cashing place can see if a check is good within minutes but the 2nd largest bank in the US has to put an 8 day hold. Why? Wells here's why. They put our money in interest bearing accounts and make money off of our money without our permission while denying the customer availability to their own money. Get your money out of this bank in cash immediately and find a local bank that cares about the customer. I hope everyone gets their money out of this bank and they go out of business. This bank is a massive company that is criminal. I am going to be filing a class action lawsuit against BofA to bring awareness to this horrible company. Please get your money out now. If we all did it then they would have no power to hold our money. This is 2022. Everything is digital. This is no reason at all for a bank to hold funds for longer than 24 hours.

I submitted a review that excoriated the customer service response to current BOA customers. The credit card that I have with them has been placed in file 57(meaning never to be used again)! I had one simple issue that no one at the branch level was able to address adequately; when I then telephoned the bank about this issue and others, no one was willing to address the issue other than to tell me to call credit card services, which is what I did. I received an email from someone called a Response Specialist. Ironically, 4 calls and voicemails later and after a week; the gentleman who sent me the email from BOA has never responded. Im fine with it because I don't really need to be associated with a bank card that has no way of addressing important issues with its service. I inadvertenly overpaid and yet BOA has charged me; yet, the balance is more than 100 dollars overpaid. I don't know how I made the mistake but I've tried to get them to issue a refund to me which they claim is on its way. I've been waiting. On top of this, I was told that the "system" will continue to charge me 25.00 a month because i have a designated amount (which I do not; I only have my acct to autopay for the occasional "slip up" that can happen). What I do not like is the fact that any card company would charge AND deduct from my bank account on file a standard amount of money each month? WtF? How do they stay in business. I made sure, at least, that they STOP doing that and send me my refund immediately as well. I'm done; unprofessional, unscrupulous and people who are clueless too.

Horrible customer service. Wait forever to see someone and many staff walking around doing nothing and ignoring customers

Has your child ever received a personal check as a birthday gift? I have four kids (the oldest is 20 now) and we have received quite a few personal checks as gifts for all of the kids over the past 20 years. My husband or I would always deposit or cash the checks in our BOA checking account via ATM or teller without any issues. On August 4th of 2022, I went to deposit a personal check received by my 11-year-old as birthday gift and in couple of days this check gets debited by BOA for no apparent reason. After calling the Customer Service, I was kindly advised that I cannot deposit third party checks, including my own kids, because of the bank's policy. And this policy has been consistently enforced for the past 20 years. When I asked how to fix the issue, I was given 2 solutions. First, to ask the gift giver to consider different form of the gift. The other option would be asking the gift giver for a replacement check (the initial check cannot be returned due to the policy :). Once we receive the replacement check, a proper bank account has to be set up to reflect kids' name on it. After that is done, we would be permitted to cash or deposit the replacement check.
Imagine for a second, you have 10 kids and all of them happen to receive personal checks together as holiday gifts or separately throughout the year as birthday gifts...
I have been with BOA for the past 26 years and, all of the sudden, those vigilant and policy enforcing people decided to confiscate my child's birthday gift BUT they greatly value me as a customer. Also, no explanation or reasoning offered by me would be considered. The policy is more important than the client.
Also, the only solution to the problem is addressing the gift giver and politely explaining that due to their ignorance and my incompetence another check will be needed, or another type of gift should be considered for my completely helpless and devastated kid. Oh wait, what if the gift giver is no longer among us...?
I will make sure that everyone within my reach knows about BOA's ignorant, unhelpful, and unfriendly CSD and how ineffective and twisted the explanation/policy actually is.

Very friendly and helpful staff. Drive-thru or in person, they try to be personal and appear sincere.

I OPENED AN ACCT WITH 100,000. I WAS PROMISED 500. IF I LEFT THE ACCT OPEN AT LEAST 90 DAYS. IT WAS OPEN 120 DAYS AND THEY REFUSED TO PAY UP.
I CLOSED THE ACCT. JUST RECENTLY A CLASS ACTION LAWSUIT WAS FILED AND WON, CONCERNING b OF a NOT PAYING UP THE REWARDS THEY PROMISED. I CALLED THE CUSTOMER SERVICE AND THE IDIOTS WORKING THERE COULDNT EVEN UNDERSTAND WHAT i WAS SAYING! KEPT TRYING TO FORWARD ME TO THE CCARD DEPT.

IT REALLY DOESNT GET ANY DUMBER THEN THIS BANK. NEVER A CUSTOMER AGAIN!

The arrogance and incompetence is off the charts here. After my issue is resolved, I will not be using this credit card or bank anymore.

Their online system for filing a credit card dispute is ridiculous. You can't simply type out your complaint and send your supporting documents. Instead, you have to use very limited checkboxes and explain the problem in only 150 characters (that is characters, not words). There is no way to include any supporting documentation.

So I called but after a long wait, the representative had only the same system to work with herself. I called two more times over the next few days because no details showed up and I had no idea what was going on.

Lots more waiting and being passed around. I had to repeat the same thing over and over and got the same result, which was- not much. Now must wait up to a MONTH for the credit card company to respond to BOA before I can give any more details about my case, assuming I am even given that chance at last. I also can not contact the credit card company (Visa) directly instead, I'm told. Was told I'd have to mail or fax supporting documentation, if they ever deigned to request it. Because, you know, it is 1972, after all... It's all just too nonsensical and exhausting, especially when it's on top of dealing with another ridiculous company already.

This is especially nasty since the original issue is that Costco.com delivered a shattered TV and repeatedly refuses to pick it up (going on 3 weeks now). They say they will come out repeatedly but never do and refuse to give me a time or date. They are holding my money in the meantime and say I will only get three chances for pickup. So for three entire weeks, we've had to had one of us get up and dressed early in case they deign to knock on the door, can't both go out alone if we need to leave the house, etc. We are sort of being held hostage and now we can expect 30 more days of this because our bank is just as arrogant and incompetent as Costco.

Bottom line, they really do all they can to encourage you to just go away. So I guess I will!

Discrimination!
Branch Address: 1300 E Oakton ST, Des Plaines IL *******
Time and Date: 12.40 pm- 1.40 pm
Complaint: I waited my turn in the Counter line, while I was waiting my turn some bankers came and invited some customers who were waiting behind me! I kept waiting for my turn, finally it was my turn and I told the banker Madam that " I would like to change my phone number " she said that "She can't do that at the counter so I need to sit on the sofa and wait for the next available banker for change my phone number. Two of the bankers were free but they didn't call me, after that the Mr Banker invited another customer who came after me. The another Mr Banker was free but he didn't invite me either. While I was sitting waiting on the sofa another gentleman entered the branch and said that he wanted to open an account. Madam Banker asked him " Do you have an appointment " and he said "NO" but Madam Banker showed him how to get an online appointment and find him a banker quickly, but I was still Waiting!
After a long wait Mr Banker invited me to his office. He said that he changed my phone number in the system. I checked my online account but it was still the OLD number. He said that "it takes around 30 DAYS to replace the new number in the system! "
I believe, The interior Security camera recorded everything that I told, I'm ready to go the court to prove my allegation!
I felt a deep discrimination!
No Discrimination in the USA!

This Bank does not care about fraud or customer service. They had my checking account under investigation for over a month. They Credit me back my money from the unauthorized transactions. They never send me a notice or email stating that my case was considered not fraud and closed my case. They took my money that was in my bank and now I'm in the negative for unauthorized transactions that they said was reacurting, that's why they decided to close my case. I DO NOT recommend this bank to ANYONE. This bank is okay with fraud once they feel like there is no fraud. They will close the case. I have unauthorized transactions that I'm paying for. I have people buying thing with my account and getting away with it because Bank of Americans fraud invesigators said it's reacurring then it's not fraud! Reacurring unauthorized transactions that's okay for Bank of American. They will let the fraud get away and us people that work for our money is suffering for fraud. They are suppose to help protect our money instead it's like they are calling me a liar and it's okay for me to pay for unauthorized transactions that's wasn't not made by me. I'm very upset and this Bank has set me in a financial bind now thanks to their horrible fraud system.

On May 6th, I received an email that appeared to come from BofA with the subject line "Security Alert: Your Online Banking Password Was Reset". However, I was able to go online and get into my account, which suggested that this was a fraudulent email. Still I called BofA and spoke to someone about it. They suggested I forward the email to *******@bofa.com. That was the last I heard of this until two days later after $27,200 had been stolen from my account. First, someone transferred $7200 from my credit card cash advance line to my checking account. Then, someone went to the branch in Temple TX (my account address is in MA) and was able to take $9400 and $8400 from a teller in two transactions that day. The following day, they went to a branch in Webb Chapel TX and took another $9400. What I later learned was that someone had created a second username and password and linked it to my account, WHICH IS NOT THE SAME AS SOMEONE RESETTING MY PASSWORD! Nothing has happened with the fraud claim other than for the credit card division to deny the $7200 claim since the transfer had gone into my checking account. Therefore, that $7200 is back on my card and is accruing interest! When I tried to speak to a fraud inspector about this, I was told I could not, after which Xavier from TX hung up on me. Has anyone else experience this Password reset email when it was actually a new username and password added to the account?

We began having an issue back in July because it seemed, all of a sudden, BOA forgot how to bank. We have been sending in additional principal, for years now and all of a sudden, it wasn't being applied to principal so the interest was being calculated incorrectly. After multiple attempts over multiple months, our books are still off by $2.90. Then randomly, due to a "processing error" they applied our extra payment to deferred interest. This made things way more screwed up, and in waiting for the answer to what was wrong and the corrected invoice, our payment went into the grace period, therefore causing the next invoice to be more incorrect than usual. Also, since the additional principal was not applied, the following month's interest was incorrect. So rather than risking the payment miss application to the next month's invoice again, I mailed our regular payment with the incorrect invoice. I asked for a corrected statement to be emailed, so HOPEFULLY, this issue would be corrected before January. That was much to optimistic of me. Now, the principal and interest are incorrect again. It really seems no one over there understands the issue, how to correct it, or the frustration on our end, nor do they care. We are a small business, and they are supposed to be the experts. From what I am being told, it doesn't seem that they understand basic math, much less something as complex as a loan.
Every month, I am spending hours dealing with this loan and that is unacceptable. I have been told the only people (in some "back office") who can ostensibly take care of this issue, "don't speak to clients". This is not only condescending, but a ridiculous rule, considering the same mistake continues to be made over and over.
If you can avoid using Bank of America, do it!

We've had Bank of America credit card for 20 years. We pay our monthly bill on time every month and we spend an average of $5000 a month on the card. We get our bills via email and somehow did not get the September bill. We got August and paid it on time and we got October and were about to pay it when all of a sudden all of my auto pays that I use my Bank of America card for started coming back rejected. So I immediately called and waited an hour to get a representative and then explained the situation. I asked her to look at my account because in 20 years I have never been late and I spend a lot of money with the company. The representative was very nice and waived the late fee and the interest charges, then she told me that as of Monday, since it was Saturday, with the credits that she's putting on the account, the freeze on our card would be lifted. I in turn told her that I was immediately paying the bill via the method I use every month, which is our online banking. Monday came and went and everything was still being rejected. Tuesday at 12 PM I called yet again and wait about 35 minutes to get a representative who tells me they can see that they received my payment but it just hasn't processed yet. No apology, no caring, no understanding of how I'm being treated when for some reason there was a mistake with my email bill. In fact, I checked the spam folder my deleted folder in case I accidentally deleted it but couldn't find it anywhere. Bank of America did not want to take any accountability and treated me like any other person that would potentially be defaulting on their bill and then didn't do what they said they would do by having the freeze lifted on Monday. Not acceptable, incredibly poor service, and I will be looking to take my $5000 a month elsewhere. Hope it was worth just following your rules and not understanding the situation and alienating a very good customer.

We have been BOA customers for years with little to no problems. We always go to the smaller branch office near our home and know the tellers and personal bankers and they recognize us. We are also good customers -- we don't bounce checks, don't miss cc payments, don't demand unrealistic perks, come informed and prepared for discussions. We also have concentrated our accounts (and let them know it) so we don't pay a single dollar in fees.

Regarding the website -- I am very, very pleased with the online transfer and bill pay features. The bill pay is by far the best feature of the website, imho, as you can select a larger-well known company and have all the mailing info provided or you can enter your own pay-to person/company. We have never had a payment go missing or late and they guarantee the payments -- if something happens on their end that causes a late payment, they will cover any penalty fees.
Been using online bill pay for_years_ and have not found a better or more comprehensive bill paying service. Though I do recommend keeping all tracking numbers, we have never had a problem.

Check out all the banks and find what fits your needs. We personally recommend Bank of America.

[Just a quick story about knowing the tellers and them recognizing us -- my kids were collecting state quarters for a 50-state quarter map and I mentioned to the teller that we were missing 7 of the 100 quarters. She wrote down the 7 missing ones, gave it to all the tellers, and they collected the quarters for us over the next 2 weeks! Asked me at the drive thru if I could come into the bank because they had a surprise for us! I took a picture of my kids with their completed maps and sent it as a thank you! It IS about customer service and our branch is amazing!]

Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D Wilson, Financial Center Manager at the 1450 Western Ave branch Albany NY.

I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min.

When everything was done, I asked him what took so long? And he answered "YOU gave me A WRONG commit number", in very condescending tone.

I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually.

When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it.

NO APOLOGIES. And he just walked a way. When I started to complain that I got stuck in the branch for 45 min. On the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude.

NOT HAPPY.

I have been a customer for 17 years and they put a hold on my check after running it through and telling me there would be no hold.

Have been a member for Many many years. Always on time payments on my Credit cards. I tried to request lower APRs on a few occassions and was shot down. I paid off my large credit card in full and it had zero balance and then I got slapped with $158 charge! Mind you I have always simply transferred money from my checking directly cards, and it posts immediately, BUT once I made full payment for the card, it suddenly did NOT post right away. Well it did! It showed zero balance, then went back up and then took a few days to show it posted (SHADY). Also, when I would transfer from BOA to my other bank where car loan payment is, it would always take only 24 hrs. NOW I went to transfer my remaining account balance out of BOA (because I spoke with agent and told them I'm not giving them my business anymore), and now suddenly it has a hold on my transfer and can take up to 5 business days! SO Shady! They do not do anything positive for their customers, they wouldn't credit that fee when I asked and I highly recommend if looking for a bank do not go HERE! LOW Apr offers on accounts, TERRIBLE Customer service (literally their rating is a 2.04!) and going down consistently. MOVE to a smaller, more personable bank that has better rates and service. I shouldn't have waited so long, I have been told by many I should have left a long time ago. Literally one of the top 5 WORST RATED Banks