BareNecessitiesReviews 61

I ordered some bras from there will likely be the last time ever. One fit and the other did not fit at all so I have to return the one that doesn't fit. They are apparently going to not refund me the 6.95 for shipping on the item which is absurd for an American company now days. I have to wonder if the same were to apply to not use their label and send it snail mail for about $4 so I'd still be out money on it. I think from now on I'll just order from the actual bra maker in Europe.

I placed an order on March 16 for 2 bras. I paid for the extra few dollars for shipping. I received them on March 20, but one of the bras was the wrong size. I returned the bra on March 21, marked up the receipt for exchange. On March 30 I received an email saying that I have been 88 and then will be charged when the new one shipped. Well, I've been charged the 88 when nothing has shipped (says it won't ship until April 5) and no credit has appeared. I spoke to the customer service rep and she informed me that I reordered it the day I called to ask questions about the exchange, March 20, which I clearly did not or I woul have the bra by now. When I asked to talk to a manager or supervisor, she said no one was available to speak to and that was it. All she could do was escalate the problem. So, at this point, little over 2 weeks later, I don't have the right bra and have been doubled charged for it. Horrible horrible customer service and shipping. I stopped using BN a few years ago because of this same problem. I was hoping it was fixed. Apparently it's still the same terrible service. I will never buy from this company again and will be sure to leave this review everywhere I can.

I will never buy from them again. I received an ill fitting bra of poor quality. I could have bought 2 better bras at target with no shipping costs for the price I paid for their poor excuse for a bra with no support. It was no where near true to size but I, the customer, have to pay to return it. I've actually lost money trying this company out. Never again! Don't buy from them. It's not worth it. Go somewhere else.

Response to BN:
I know my bra size. I actually ordered a smaller bra because customers said the cup ran larger than a true size. The cup was still too big. It had no padding at all and no support. What kind of strapless bra has no push up, no support, and no padding? It was a cheaply made bra and I will not be giving your company a second chance because if I don't like the bra, I'll have to pay again for shipping to exchange it. Stop charging customers for shipping to exchange their merchandise and maybe then I'll give you another chance.

I've ordered at least 4 different times within a 30 day time span. Shipping and delivery takes forever! I've returned one garment using my own FedEx account for shipping. Make sure you read their return/exchange policy. I have found their exchange system is lousy. I made a purchase via Gift Card however I was unhappy with the garment and returned it. The exchange was more than the original item. They would not permit me to pay the difference with another form of payment which did not make sense to me. So now I have to wait for the purchase amount to be returned to the Gift Card or select something at the original price point. I decided for a full refund (glad I kept the gift card) and will spend my money elsewhere. BARE NECESSITIES will never get my business again.

Ordered a MONTH ago. Had to do an exchange for size (which they charge for). Sent exchange back on 2/17. STILL Not here. Order has been delayed THREE TIMES. They use FedEx Smartpost which is basically the slowest possible way to ship something so - there you go. Tracking info reveals my parcel sitting in various cities for days at a time. Reached out to CS to get some help and they stopped responding after sending a mildly generic 1st email saying they could offer me free shipping on my next return. Not helpful at all. I would never refer anybody to this website. Order somewhere else - seriously.

I placed an order for around $70 on December 14,2015. The tracking information updated on December 22,2015 to say it had been delivered. I was surprised, because I was initially really unhappy to find out that they'd shipped my order FedEx SmartPost.

This usually means I'm going to be severely annoyed by the time I get my package. I don't see the point of SmartPost, the service is horrible and its basically USPS shipping anyway, so just take the stupid box to the post office! Anyway, I waited until the next day thinking maybe a neighbor had gotten it or it would show up the next day, but it wasn't there when I got home so I called the customer service line.

The rep acted like she didn't believe me when I said it wasn't there, and after I finally assured her that I had waited a reasonable amount of time, had checked with my neighbors and all that, she opened an "investigation."

I never did get any more information about who was investigating, but it seemed like it was maybe FedEx, since they said it would take 8 business days to get a response. Seriously? At least a week and a half before I am supposed to hear anything?

So I waited like a week and emailed hoping something had been updated, but didn't get a response until I called (after the 24 hours they said it would take someone to email me back, btw) and asked if there were any updates to the status of my order. I was put off again, with the added bonus of the rep giving me the impression she thought I couldn't count, I assume because it hadn't been 8 business days yet.

They said "up to" 8 business days, sorry for bothering you by asking for an update! Geeze, I'm so demanding. This was like 7 days after I first called, but it had only been 4 business days. I never got a response to the email, but to be fair maybe they updated my ticket when I spoke to a rep on the phone.

That was last week, and I still haven't heard anything. Because of the holidays, they still have 2 of their ridiculous 8 business days to get in touch with me, but they have absolutely lost a customer. If the problem is that it takes their shipping service 8 days to figure out where a package is gone, I think they have bigger issues as a company than one lost order.

I will NEVER order from Bare Necessities again, and I'm absolutely going to bring it up in every conversation I have about ordering women's clothes online. It should NOT take 12 days (and counting, because they still haven't done ANYTHING), to resolve an issue like this. I foresee a Paypal dispute in my future, which is about as exciting as the prospect of dental surgery.

I previously rated this company 5 stars, however, 3 months later the mesh on the bra ripped. I contacted customer service via email with a picture. I received a reply telling me that I'd be able to exchange it, and I should call. I called this morning and was disconnected, which was frustrating. I called back later, explained the situation to Toun. She advised me that I would have to buy another since it's passed 60 days. I'm now waiting to hear from customer service, hopefully by Monday, Toun told me. They aren't there because of the weather. I have to wear that bra. No stars because of the complete aggravation experienced from the beginning. Jonte and Dana still get 5 stars for being great.

Products didn't fit. Material was cheap. (how can u claim to cater to well endowded women with cheap products). Sent it back last week on Wed and it's STILL supposedly sitting in a warehouse 5 mins away from my house. Called CS. The lady said her name was sheena. Sheena was very rude and doesnt know what shes talking about hung up on me. Tiffany (if thats her real name) said theres no one by that name at the company and I have to wait 3 THREE FREAKIN WEEKS to return the product and get a refund of the cheaply made flimsy products. I am so sorry i ever dealt with this horrible company.