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BareNecessities has a rating of 2.1 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BareNecessities most frequently mention customer service problems. BareNecessities ranks 144th among Plus Size sites.
This company does not typically respond to reviews
I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol They care about their customers.:-)
They input my billing and shipping address wrong. Product was delivered in another city. The girl was rude and blamed me! She refused to issue a refund. Horrible experience.
They input my billing and shipping address wrong. Product was delivered in another city. The girl was rude and blamed me! She refused to issue a refund. Horrible experience.
Tip for consumers:
Be careful scandalous people unfair policies
Products used:
Bathing suit
I ordered from this place before and have had great experience. It is difficult for me to find bra's in my size. The bra ordered was apparently a final sale item and was sized in UK, the conversion didn't occur as I was using my phone. Customer service refused to help and now I'm stuck with a bra that is way too big.
Tip for consumers:
I understand when a sale item is final, but there should be grace if a simple error in translation occurred especially if it is obvious. Customer service is unfortunately not about making the consumer satisfied. Too many people take advantage of companies and ruin it for good people just trying to get what they ordered.
I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol
They care about their customers.:-)
Tip for consumers:
Free shipping is usually when you purchase a certain dollar, amount so be sure to check. I think returns might deduct $5 for shipping but check to be sure. And if you have questions about products the chat feature is really nice. Even if you are doing late night shopping...like me!
Products used:
Bras, pajamas, underwear
This company is a joke. Easy returns? I don't think so! I've had to return twice now and each time they charge $6.95 to ship back. Already cost almost $15.00 just to ship I'll fitting bras back! NO THANK YOU. Last time I'll shop on this website. They're products don't fit correctly.
Products used:
Two bras that did not fit. Charged $15.00 to ship back
I ordered two bras from this site unfortunately they did not fit, I emailed 5 times and have yet to have A response, I also tried posting my negative review and that has not showed up on their site. I am absolutely never ordering from there again, the lack of customer service is pathetic! So I am stuck with 2 items. I can not use.
Tip for consumers:
If I had know the lack of customer service I never would have ordered, most reviews on the site are positive with a few negative ones, which is not unusual but I had no luck with gettting any response from this company when all I really wanted was my money back.
Products used:
None, neither item fit so it was a complete waste of my money unfortunately
I returned an item and they gave me a voucher, but it was for one day only. I have yet to replace the item or get my money back. It's been two weeks. Customer support email never goes through and you can't get anyone by phone. Always a busy signal. I will never Buy from this company again!
Love this site for swimwear great selection of high quality swimwear that hasn't been picked over by 100's of people.
You can actually buy according to your correct bra size. They also carry DD and up bikini tops that are the best fitting anywhere. Most item ship for free and free returns.
Thank you so much for taking the time to let us know that you love the assortment of swimwear that we offer at Bare Necessities. We know just how challenging it can be to find a swimsuit that makes you feel fabulous, and we are thrilled to be able to provide an unparalleled selection of bra-sized swim to our customers. We hope that the swimsuits you have purchased have been there with you to make some fun memories, and we'll be right here waiting to assist you if you need anything at all when you return to shop with us again. We value you as a customer, and we appreciate your loyal patronage!
0 stars. BN could avoid these poor reviews by being straight with their customers and their product descriptions. Instead of gracefully refunding my money when they could not fulfill an exchange, they "credited" my account without my approval. Having received a faulty product in the first place and paying for shipping twice, this is just insulting. Just refund my money and do not reply with a long apology saying your experts can help me find the right product. I will not be manipulated or condescended to.
We sincerely apologize for any issue you experienced with your recent order. We regret to hear that you received a faulty product, and certainly don't want you to have to incur shipping costs in this instance. We attempted to locate an order that you might be referencing, but don't see any order in our system for you. If you still require any assistance with your exchange or refund, please contact our Customer Service Team at 1-877-728-9272 at your convenience. We never try to manipulate our customers in any way, and would appreciate the opportunity to rectify this situation.
Awful company and customer service. Ordered leggings two weeks ago and still haven't received them. Had to send 3 emails and call. When I called, I was told my the woman that "I'm not qualified to help you." Are you kidding me? She then said they don't know where the pants are!
Now I have to dispute with my credit card company. I will never buy from here again!
Hi Jennifer -
We sincerely apologize for any inconvenience you encountered when attempting to place an order for leggings on our site. I am so sorry to hear that your inquiries were not responded to in a timely manner, since our Customer Service Team generally replies instantly to every e-mail received during business hours. All of our associates are qualified to help you, so if you spoke with someone who stated otherwise, I'm concerned that maybe you didn't actually reach our Customer Service Department. I hope that if you need any further assistance with your order, you will call our Customer Service Department at 1-877-728-9272 or use our Chat feature that is available on our site. We would appreciate the opportunity to rectify any issue that occurred with your recent order, and hope that you will return to barenecessities.com so that we can make every effort to fulfill your intimate apparel needs in the prompt and courteous manner that we strive to provide to each and every customer.
This company used to be Brayola and is now Bare Necessities. I can't begin to say enough amazing things about this company! I used their sizing guide and it was spot on correct, I've never owned a more fitting, comfortable, well made bra in my life! Loved it so much I've ordered 4 more, I didn't like one and chose to exchange it. I called customer service for help and she went way above and beyond to insure that I would get exactly what I wanted.
And I absolutely did. For any ladies looking for an amazing bra, I swear by these guys.
LOVE, LOVE, LOVE!
Tip for consumers:
This company is beyond amazing!!
Products used:
Several different bras
I don't normally leave reviews, but I love this company. I've been looking for a bra that fits right. I've tried adore me, third love, soma and none have been quite right. With Bare Necessities, even though I have the wrong size at this point it's still more comfortable than the others and their customer service is working with me to find the right size. (I've tried the customer service with the other brands with no luck) I have odd measurements which has been the challenge. They offer the largest variety and range of sizes that I've found
Tip for consumers:
Make sure you pay attention to the size converter of you're in the U.S. they are great at posting the size chart.
I wish I could post more pictures but don't like to put pictures of myself or personal info
Products used:
Shipping was less than 5 days, product was comfortable, but the size I ordered wasn't quite right (still more comfortable than other brands I've tried) . Customer Service is working with me atm to get that fixed. I ordered curvy Kate super unge multi way and fancies plunge balconette bra.
Thank you so much for providing us with this positive feedback. We are so thrilled to hear that you love Bare Necessities! We love you too! Although finding a bra that provides you with the great fit you deserve can sometimes prove quite challenging, it is our mission to assist you in this journey. We are honored to have the opportunity to work with you to achieve the perfect fit that will make you feel FABULOUS and unstoppable! If there is anything else at all we can help you with, feel free to contact our Customer Service Department to speak with one of our Bra Fit Experts at 1-877-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 6:00 p.m. Eastern Standard Time. Our team of style and fit experts would be happy to review your measurements with you and help you make a selection from the fabulous assortment of intimate apparel that we have to offer!
This is the ONLY place I get my underwear. The bra selection is fantastic and I can get my favorite brands for very very cheap. Especially when there's a sale which there seems to be one about every day. I've only had them ship me the wrong item once and they let me ship it back for free. And I have gotten a few bras that didn't fit because the brand was cheap and not worth it. But now that I know I fit in the goddess bras I only buy goddess. When I first joined Amazon didn't even carry my bras so I'm very very pleased with this site. The shipping isn't Amazon fast but it's still good and over a certain price they'll let you ship for free. Plus they have buy one get one free sales which you won't find on Amazon. Nothing here is a knock off and if you know what you need you can't beat the prices. All of my bras have lasted for years. Very satisfied with the site.
I have ordered once from them with no issues. I was requested to fill out a survey for 30% off which I did. When I came to order, this 30% DID NOT apply to about 8 brands. Their constant emails are misleading as well about all their offers. If you are a small person who can wear just about any bra you perhaps can find some good deals. However if you are looking for a particular bra you most likely will be out of luck.
Thank you so much for taking the time to share your important feedback with us. We sincerely apologize for any confusion regarding the promotional code that you were provided with for having completed the survey. Certain brands do not permit us to include them in this particular promotion when sending out the discount code to survey respondents, but please feel free to reach out to our Customer Service Team so that we can personally assist you with applying that discount to the garments you were hoping to purchase. Our knowledgeable team of Bra Fit Experts can be reached at 1-877-728-9272 and would appreciate the opportunity to assist you. Our hours of operation are Monday through Friday 8:30am-10:00pm and Saturday & Sunday 8:30am-6:00pm EST - we look forward to having the pleasure of speaking with you!
I've ordered at least 4 different times within a 30 day time span. Shipping and delivery takes forever! I've returned one garment using my own FedEx account for shipping. Make sure you read their return/exchange policy. I have found their exchange system is lousy. I made a purchase via Gift Card however I was unhappy with the garment and returned it. The exchange was more than the original item. They would not permit me to pay the difference with another form of payment which did not make sense to me. So now I have to wait for the purchase amount to be returned to the Gift Card or select something at the original price point. I decided for a full refund (glad I kept the gift card) and will spend my money elsewhere. BARE NECESSITIES will never get my business again.
I received 3 bras and all 3 did not fit. I went to the website to set up an email voucher. Never got vouchers or confirmation. Called *******272 and someone answered and told me I needed customer service. First, I could receive a $100.00 free merchandise voucher. I said " no" and I was hung up on. This company clearly does not want to exchange their products.
We are so sorry to hear about the unfortunate experience you had when contacting us. You might have initially spoken with our support team that handles our overflow calls and any calls made outside of business hours. They do not have access to all of our systems, which may be why they would have guided you to call our main office. However, being hung up on is absolutely unacceptable and not how we train our employees to handle calls. We sincerely apologize if there was some sort of misunderstanding regarding a voucher. We would never expect you to keep a garment that you were not completely satisfied with, and we would of course assist you with exchanging it for an alternate size that will provide you with the perfect fit you deserve. We would really love to rectify this situation for you, but would need you to provide the specific information pertaining to your order. Please send an email to info@barenecessities.com with your order number and your best contact number, and someone will reach out to you promptly to resolve any issue you encountered during your recent attempt to reach our Customer Service Team. Again, we are so sorry for any frustration you experienced and we look forward to the opportunity to remedy this situation.
I ordered for a gift giving enough time to be early. They said up to 9 business days. Still an empty mail box. I will deal with them through my credit card co if the parcel is not delivered on the 11 business day. 1st time and last time to do any business with this co.
Hi There,
I'm so sorry to hear that you have not received your package yet. Please call our customer service department so that we can look into what happened to your order.
Please call 877-728-9272 and press option 4 when prompted.
Kindest Regards,
Mette
Customer Service Supervisor
Excellent website with name brands of lingerie and undergarments.
I have used this site many times with zero problems. I often find a favorite brand or style and found it at Bare Necessities for less than the cost at a local store. Sign up for the email notifications because they contain a lot of sale notifications and discounts.
I've just reported this company to BBB because they are completely LYING about having an exchange policy. Anyone whose worked in retail knows an exchange means, monies from an original purchase, is being applied to a new purchase. BN has you return items at your own expense, waiting up to 1/2 a month for your money to be returned to you. While they conduct a new transaction for the correct item. That means, you have paid 3 times, before you can get your money back. This is NOT an exchange, but, 2 transactions, plus, a shipping charge. Unethical. I will never order from them again. So many different, and better options available. Don't bother with this company.
Thank you for reaching out to let us know you found our exchange policy to be unclear. We make every effort to ensure that it is crystal clear to our customers in multiple places on our site that exchanges are done via a two-step process, and it certainly is not untruthful or misleading in any way. A return and a repurchase IS an exchange, just with separate financial transactions. The sole reason that we suggest a return and a repurchase is simply so that when a customer needs to exchange for any reason, they do not have to wait until the return parcel is shipped back to us and then processed by our warehouse staff before we ship out a new item. This can often take a substantial amount of time since the carriers that ship back returns to our warehouse often experience unforeseen delays that are beyond our control, and many customers require their subsequent shipments to arrive in a more expedient manner. Customers who need a different size, color, or style of a garment can simply place a new order for the item they would like instead so we can get that item to them in a timely fashion. This is common practice among the vast majority of e-commerce retailers, and is in no way unethical. There is no reason at all that anyone would be paying three times, so if there is any remaining confusion that we can assist with clarifying for you, our Customer Service Team would appreciate the opportunity to explain the process in greater detail and will be happy to assist you with returning one garment and processing a new order for an alternate selection. As mentioned in the response to your BBB complaint, your return shipping fee has already been waived so that you will not incur any cost to ship back something that you are not completely satisfied with. We go above and beyond to provide outstanding service to each and every customer that shops on our site, and will always endeavor to ensure a positive experience and complete satisfaction.
Ordered a couple of bras, and received one in about a week. The other, after a month of checking on, found out it was on back order. No notice of this. A month later, I find that the order has been on back order too long, and is being cancelled. Again no word. Found out by checking. Phone calls, and emails etc. Still checking as to when I will receive a refund. Get advertisements all the time wanting to sell me something else. You can blame COVID, but the communication still makes for bad business. Ordered a similar product from another company, and received it in about three days. A little more cashy, but at least I got what I ordered.
Tip for consumers:
That they didn't have all advertised products in stock, or a reasonable idea of when they would be shipped.
Products used:
bra
I am only leaving 1 star but only because I have to, otherwise I would leave zero. I placed an order for almost $500.00 and returned over $200 worth of clothing, requesting a RETURN. I was notified by email that I was given a VOUCHER. I called to get the refund and was told that the finance department would contact me in 3-4 days to give me options. The return policy stated any products returned within 30 days was eligible for for refunds, I sent these items back the very next day. I will never shop with this company again, and I will be leaving reviews on every forum. The customer service for this company is the absolute worst I have ever dealt with. The lady constantly interrupted me and rudely dismissed me several times. She eventually ended up hanging up on me. Her name was Ollie? I really hope the call was recorded and this person was fired. She does NOT have the necessary skills to be dealing with the public.
Thank you for providing your feedback. We deeply regret that you were not satisfied with your recent experience, which is why our supervisor reached out to you the following day to see how we could accommodate you for the inconvenience. Just to clarify, when a return is initiated on our site, the customer has the option to select if they would like their refund issued as a credit to their original form of payment, or in the form of a voucher for future use. In the instance that an option is selected by accident, we can always reverse that, and have no problem doing so. Upon review of your order, I do see that your voucher was reversed to a refund as per your request. We have been dealing with extremely high call volumes during the current pandemic situation - otherwise we would have been able to process that request within just one business day, but in this case it did take a few days due to increased demand. Again, we sincerely apologize for any issue that occurred with your recent order, and we do hope that you will reconsider and return to shop with us again in the future.
Very poor quality - I bought a very pretty bathing suit, that fit me perfectly. I Cut all the tags off and Then noticed that the hem on the Bottom tankini was totally unraveled.
I would not buy from this company again.
Thank you for providing your feedback regarding your recent purchase. We are so sorry to hear that there was a defect in the swimsuit that you had purchased. We don't manufacture the products, but rather acquire them directly from the brands that do produce them, so an unraveled hem could certainly occur regardless of where you purchase a garment from. Although our policy does state that we accept returns on unworn, unwashed merchandise with tags attached, in the instance of a defect in the production of the garment, we would of course be happy to accommodate you and ship you out a different item in exchange for the one that was unfortunately not received from the manufacturer in perfect condition. We sincerely apologize for any inconvenience and do hope that you will return to Bare Necessities again in the future to purchase from our vast assortment of swimwear and intimate apparel.
Bare necessities offers excellent prices, prompt, reasonably priced shipping and great communication. I have been purchasing from the site for 4 years on a bi-monthly basis and never experienced an issue. I recommend the site on a regular basis.
I love the selection of brands, the colors, styles, and that they have so many sizes! Getting bra's in my size has always been difficult and they carry many styles in my size that look nice and in many colors! I will always shop there and I will always recommend this place.
Tip for consumers:
Shipping is based on how many you buy. They always have good sales.
Products used:
I purchased and use the bra's, panties, and swim wear.
Although the bras were excellent I paid $15 dollars for next day delivery placing my order at 1pm on Wednesday did not receive the shipment until 3pm on Friday. Upon calling customer service I was told delays are expected with the covid-19. Never offered to give me a credit or refund. There is an old saying in retail. Anyone can get a new customer it's getting the repeat customer that builds your business. Well this is a 1 and done customer! I WILL NEVER ORDER AGAIN!
Thank you for providing this valuable feedback. Upon review of your order, we see that your items shipped out of our warehouse within three hours of placing your order, so you are correct, you absolutely should have had this parcel delivered the very next day. Unfortunately, once the package is in the possession of the carrier, (in this case FedEx was delivering your order), it is out of our control, but you should have received it by the end of the day on Thursday since it did ship out via our Next Day Shipping method on the very same day that you placed your order. We sincerely apologize for the belated delivery of your items and any inconvenience this may have caused. Also, when you called in to address this issue, it was on a Saturday night after our Customer Service Department was closed for the weekend, so you reached our overflow support team. Unfortunately, they do not have the ability to issue refunds for shipping delays, but they certainly should have escalated this so that we could have promptly handled your inquiry and we would have been happy to promptly issue a refund for this shipping cost. For future reference, we do also offer a feedback form on our site in order to provide a convenient method of communicating with us so we can ensure complete satisfaction with your shopping experience. We sadly do not receive automatic notifications of feedback posted on this site, so although this occurred a few weeks ago, we just saw your message and have issued the refund for the cost of the shipping. We truly hope this accommodation will demonstrate how much we value you as a customer, and we do hope that you will return to shop with us again in the near future.
I ordered a bra from here, a 34 band size on a wacoal strapless bra, and it shipped fast which was nice but then it definitely wasn't a 34 band size. I've been sized multiple times and I've always been a 34 in any other bras, so I could tell that this one was not a 34, it was probably around a 30/31. A bit frustrating, but now from other research I've now learned that it's not unheard of for strapless bras to vary on industry standard sizing. Unfortunately this still means I have to pay a 5$ return fee, when the fault is partially on the company for not mentioning that it runs very small on the band. I understand that they don't make the bras but in the bra world at least a mention of inconstancies is standard practice through a "sizing expert" or other reports from users. Anyway. It did ship fast and was on the easy side for check out, but bravissimo tells people about sizing inconsistencies and has free returns. I recommend anyone shopping for bras to check there first.
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Thank you for your feedback regarding your past Customer Service experiences with us! It is our goal to make your shopping experience as Seamless as possible. Our Customer Service team works hard to ensure that your inquiries are responded to quickly and efficiently, so we are so glad to hear that we have made things right for you every time!
We appreciate your additional tips! To clarify – We do offer Free Standard Shipping on orders of $70 or more. However, we recently launched our Loyalty Seamless program, where you earn perks for leveling up. As your level increases, the spending limit decreases and the shipping eventually becomes Free, so we encourage all customers to join! It is a completely Free program, so you can’t lose! As for returns, we do charge a $5 return fee for the use of our return label. However, if there is ever an issue with your purchase, our Customer Service representatives would be happy to waive this fee. Did I mention that Free Returns are also a perk of leveling up in our Seamless program?
Thank you so much for your continued business and for being a valued Bare Necessities customer!