Bark has a rating of 2.7 stars from 1,615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
Great helpful advice from an accountant telephonically with regards to my husbands tax code query. Speedy call and very friendly
5 star. Quick and fast. Professional. Timeous. Responsive. Understanding. Great customer support. Try them.
Hi there Deon,
Thanks for your review,
It's great to hear that we could help.
Kind regards,
The Bark Team
Excellan response. Had a quote within an Hour. Job completed next morning. Thank you. No more to be said.
Hi there Bill,
Thanks for your review,
It's great to hear that we could connect you with this professional so quickly.
Kind regards,
The Bark Team
Although bark only found me one tradesman he managed to do the job very well just disappointed that i ddidnt have a choice
Hi there Malcolm,
Thank you for your review,
We're glad that we could find a professional who could help. We do aim to get each request 2-5 responses however there aren't unfortunately this many professionals available at one time.
If you would also like to leave the professional you hired a review, just login to Bark.com and click on their profile page.
Kind regards,
The Bark Team
Had some issues regarding shower/centra heating and toilet which were all sorted to high standards. I would recommend this service again
Hi there Thomas,
Thanks for your review,
We're glad to hear that we could connect you with the right professional for the job.
Kind regards,
The Bark Team
Very quick service had an answer from a local scaffolder that evening.
Easy to use website and helpful.
Hi there Lyn
Thank you so much for your review,
We're so glad to hear that you received a quick response to your request.
Kind regards,
The Bark Team
Bark sourced an local Arcitect that suited our needs in the Stoke on Trent area. We will be using them.
Hi there Geoff,
Thanks for your review,
We're so glad to hear that we could help connect you with a great Architect.
Kind regards,
The Bark Team
As a grief counsellor for pet owners with a newish business I signed up on Bark and PAID for them to give me "leads" when new clients want a counsellor. After ringing, texting, emailing several "leads" and not being able to reach any I got suspicious and signed up as a client. Well, well, well, very interesting!
When a client asks for a service bark immediately send them recommendations. These recommendations are businesses who have been on Bark for ages and have had many clients already.
If you are new you will not get a look in. As my business is quite unique, as a psuedo-client I put in my EXACT location, EXACT criteria, grief counselling for pet owners, and noticed that my business had not even come up at all in the search results!
When I contacted BARK (not worse than their bite) to get a refund due to dishonesty I was told I could not have one and was sent a link offering to show me how to get clients. LOL.
Also, they take money off your credit card WITHOUT YOUR PERMISSION for you to become and Elite Pro, meaning nothing. I discovered this luckily and then had to write seven emails for them to refund that amount. I spoke to my Bank and they said to cancel my credit card so they no longer have my details. I did this and would advise you do the same if you've been unfortunate enough to sign on with them.
It also took five or six emails before they took me off their site, even though I was asking for this over and over. They want to keep you on so you buy more fake leads and they can keep charging your credit card. A scam unfortunately.
Oh, also they stalk all message boards and respond as if they are Mother Teresa. Haaa! Say they are have tried to "reach out" when they haven't, unless you count reaching out to take money from your credit card fraudulently reaching out.
Hi there Madonna,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I have not yet had the job done, they are coming in July, I am very pleased with Bark for putting us in touch with the company
Hi there Ian,
Thanks for your review.
It's great to hear that we could help.
Kind regards,
The Bark Team
Was rung on same day and on a Sunday with appointment set for the Tuesday- efficient job done - seamless and easy with Satnav
Hi there Lynda,
Thanks for your review,
It's great to hear that we could help.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there Lynn,
Thanks for your review,
We're glad to hear that we could connect you with this great tax professional.
Kind regards,
The Bark Team