Barneys New York

Ordered shoes of them, the money was taken from my account but the order was not placed? I must've called customer service about 15 times now and no answer and I've emailed them and have gotten no response... doesn't deserve the one star rating

I purchased a designer bag with an additional 25% off. I got confirmation about the order but nothing after that. When I inquired with their Customer Service, I was told my order was cancelled. They were out of that item and said we are sorry. I asked if they can honor the same discount for another bag. They said no, but we can honor the additional sale discount if it qualifies. I wanted to use it but the designer sale was over. So I went back and asked for a coupon to be used at a later date. Again cookie cutter statements about how sorry they are. The last e-mail I received even stated that they have confirmed that an e-mail cancellation was sent. I didn't receive any e-mails from them after the purchase confirmation. Poor customer service that tarnishes any reputation Barneys may have.

I ordered shoes and perfume online. My package arrived damaged. The shoes are in a good condition; but the perfume arrived damaged. I emailed Barney's, received a response to provide some pictures. After providing pictures, calling them and also sending 4 emails I had no response. Finally, 5 days later I received an email. Barney's asked me to provide pictures and order number again. Are you serious? This is insane. The worst costumer service ever. I've never been treated so disrespectful before. I would never buy anything there. I'd rather go to NM where costumer service is excellent.

An update on Barneys - parcel still hasn't left the depot in Sydney and it's been 5 weeks! When I check the tracking I get 'parcel has been loaded on pallet' OR 'parcel has been unloaded from pallet'. Surely Barneys don't employ a forklift driver to just load and unload the pallet all day (would be funny I guess if it wasn't my return in question!).
Will update again as soon as parcel leaves Australia for the US.

Barney's is pretty hip place to shop at, website looks great and is easy to navigate, the prices are usually fair and there's a good share of discounts and special offers to find something suitable for the occasion.

Barneys sent me wrong colour item, because they ran off the one I specifically ordered I assume, no notification, no heads up, no question if I want to cancel the order. I sent the item back, they received it 14 days ago, no refund received despite a number of prompts I sent. Customer services don't even bother replying to my escalatio emails. What is this scam store?!

I tried to make a return on purchases I made online. But they say it is not their store policy to do that. How come you said to me before i made purchases that it is possible to return everything that doesn`t fit. I am quite confused after dealing with this store. There are still a number of other stores

Barneys does offer some great finds but if you are not certain about sizing or if you would like to keep an item their return policy and customer service is awful! I would stick with Nordstrom or Neimans who know how to please and keep their customers happy!

I placed two separate preorders for shoes via Barneys.com (I placed the orders about a year apart... I figured I'd give them at least two chances, right?). Both times the preorders were cancelled without Barney's providing any notification of the cancellation - **until I called to follow up on the orders.** "Oops, it looks like we can't fulfill your order... we can't give you any information on when this happened, we can only look this up when you call..." Seriously? Save your time and frustration and shop at Bergdorf's, Saks, Nordstrom's, or even some random corner bodega that provides better service.

Barney's online shopping has improved, they choose to use DHL as forwarder now and it's much more easy for me on shipping and return, as I am located in HK. I used to ship on my own fees if i have to return but now, no more! Great news and I want to share with you!

Twenty Stars as this site carries the best of the best! If I want something that is very hard to find I check barneys and I call my favorite store. The Hackensack store will find what you want and get it to you... they are the best! Well, some of you may say they are pricey but a sale at barneys can spur fist fights/ hair pulls. The website is the first targeted in a sale, and you think you have the item but like target.com it will disappear in a follow up e-mail. You have to be fast and first on the web site if you want your size/color as they do not have real time stocking. It is worth the hardship of being a barneys cyber stalker... the deals are mind blowing. I am crazy in love with barneys- for the most part shipping is great.

The customer service reps treat you very respectfully. The products get to you in a timely fashion. The sizes were bit confusing to be honest because I bought a pair of male Prada sneakers as a gift and I to exchange to size I purchased. Although it was his usual size apparently Prada sneakers run wide and he needed one size smaller in contrast to all his other shoes/sneakers. The rep who helps me exchanged them was very informative and gave us new onsite to the products. I'd definitely recommend the site as well as the store.

Worst customer service ever! I ordered a notebook, they delivered COMPLETELY different item (a mens jacket). Wtf?! Contacted them, they asked me to return it and told they will ship the right item in 48 hours. I returned it the NEXT day and didnt get any reply from them. Called them again, they said once again that my notebook will be delivered in couple days. Couple days past and I again havent heard from them. Whats wring with you Barneys?! I saved you a $1000! Where is my order? Return my money! Why you ignore me? I DONT RECOMMEND this store, so dissapointed.

Fantastic service and wonderful staff! Shopping here was an amazing experience. The coolest selection and everything you need is in one place. Good quality clothes at great prices.

Purchased 2 of the same bathing suits in different sizes on barneys.com (because I didn't know what size would fit). Didn't like the bathing suit at all and returned both, BUT DID NOT GET REFUNDED because they said it was a final sale, but product page clearly indicated "free shipping & free returns" and a return label was even provided with the package sent. Their customer service was even more atrocious in that they said they would refund me for one of the suits and give me a gift card for the other. Will NEVER shop on its misleading site again or even their store for that matter.

Barney's has the worst customer service I've ever experienced. I tried to exchange something that was too big (BTW ALSO THEY DONT DO EXCHANGES) and they lady who answered my customer service call could have not been any nastier. She basically told me to shove it and they would not accept my return (not even for store credit) because it was past the return date. I was literally trying to exchange it for the EXACT same thing, just in a different size. I will never spend another penny of my money at this store. SHOP AT NORDSTROM. THEY HAVE GREAT CUSTOMER SERVICE AND THAT WOULD NEVER HAPPEN THERE.

I've tried several times but i can not process a payment using Visa.
I'm in Australia and they ship to us and the payment is in Aus dollars.

Very frustrating experience, Barneys.

It is sad to see what a Mananger with no knowledge on Customer Service, in the Beverly Hills Store. It. Is the Epitome of bad staffing they are beyond ARROGANT, and JADED THEY belong at Saks r Ross, do send a secret shopper, you will be shocked at the lack of knowledge the staff demonstrate, After all the store Mananger was a sales clerk at Saks, One has to wait for service since they pretend to be busy,,

I rarely shop online from Barneys but chose to, partly because a free gift came with an $85 purchase from Malin & Goetz. I'd been looking for the right opportunity to purchase some M&G products and, with the free gift, this was it. I spent more than I normally would have to reach the $85 minimum. The shipment arrived with no free gift. When I spoke with Stephanie of customer service, she said the gift is "while supplies last," and because none were left, I was no longer entitled to receive it. I advised Stephanie that had I known that, I wouldn't have made the purchase, but she wasn't interested in throwing me a freebie of any sort, not even a little token item. Also, I'd ordered a pair of suede sandals, which arrived with a sticker attached to one sandal that left behind a large, dark glue mark. It's taken quite awhile to try removing the mark. (I really don't want to have to deal with customer service again by sending them back.) Unfortunately, the mark is still there. I plan to follow my own advice -- forget about Barneys and stick with Neiman Marcus, Bergdorf and Saks.

Placed an order at Barney's.com recently, during a "gift with purchase" event. I met the $150+ minimum to receive the gift, and everything I ordered was found via clicking on the link advertising the "gift with purchase. Additionally, one of the items had an additional promo gift that was to come with it.
When my package arrived, there were no "extras" in the box. I called customer service and the young lady who took the called acting as though she could care less. She said that one of the items I ordered was advance order and so I didn't qualify for the gift. When asked about the gift that was supposed to come with the other item, she said you didn't spend enough. I corrected her and explained that my purchase of that item was $50 more than required for the gift. She said "oh, yeah, I'll check and get back to you"
Never heard a word on anything, never received anything.
I ended up canceling the advance order item and bought it from another luxury brand retailer. It shipped the next week. I will be purchasing the cologne from a small boutique in Charleston in the future. I'd rather support local shops than big retailers who don't care about their customers. There are at least 3 other luxury brand retailers who will treat you with respect, even if you aren't a movie star

I love barneys! Their buyers choose the most amazing items. I've always enjoyed online shopping at barneys and will continue to do so.

I made a order from the web. I received my order in short time. The order was packed nicely. The customer service is very professional.

I bought recently from barneys and i dont like their customer service. They took my money and they didnt accept my return. I hate them!