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Everything I ordered was a great price and was delivered when they said it would be, I even contacted them for some advice and found them very knowledgeable and helpful, I have already recommended them to some friends who are having their bathrooms done.
Please be aware that Bathzones attempt to charge excessive handling fees on returned items (£90 on £215 of the order). This is in addition to postage costs for returning the item. No mention is made of any handling charges on their website nor when phoning to arrange the return nor when emailing to confirm return. The reason for the return was due to the extremely poor quality of the items (which was acknowledged by two members of their own staff). Customer service up until needing to make a return was excellent. What a shame they should let themselves down like this. Their attitude when dealing with complaints is most unprofessional; I do not feel it is appropriate to blame a member of their own staff and tell the customer this person is going to be disciplined. Particularly when this member of staff's helpful attitude was the main reason I chose to spend £900 with the company in the first place. The refund was eventually given.
Please be aware that Bathzones attempt to charge excessive handling fees on returned items (£90 on £215 of the order). This is in addition to postage costs for returning the item. No mention is made of any handling charges on their website nor when phoning to arrange the return nor when emailing to confirm return. The reason for the return was due to the extremely poor quality of the items (which was acknowledged by two members of their own staff). Customer service up until needing to make a return was excellent. What a shame they should let themselves down like this. Their attitude when dealing with complaints is most unprofessional; I do not feel it is appropriate to blame a member of their own staff and tell the customer this person is going to be disciplined. Particularly when this member of staff's helpful attitude was the main reason I chose to spend £900 with the company in the first place. The refund was eventually given.
Everything I ordered was a great price and was delivered when they said it would be, I even contacted them for some advice and found them very knowledgeable and helpful, I have already recommended them to some friends who are having their bathrooms done.
Found everything I needed to redo both my bathrooms. Found the staff very helpful and everything was delivered to me (in North Wales) much quicker than expected. Highly recommended!
Please Please any one looking at with website beware!
I bought a product from this company over the telephone and was mis sold the item, i was told when i ordered it if it did not fit i would be able to claim a full refund.
When my shower head arrived it was too big and would not fit on my arm so i contacted the company to return i was told to send it back for a refund.
I received a call from one of the sales people saying that i would have a pay a 25% handling fee which i was not made aware of and there is no mention of it on the website, they told me its in the terms and conditions but the salesperson said he does not know where and i have to take his word for it so take the refund or leave it. GREAT SERVICE!
They basically called me a liar as the saleperson does not recall me ordering the product from him even though it was less than a week ago and under the distance selling regulation still would not give me a refund.
If you want to be ripped off and run the posibility of loosing money please order from them but don't expect them to help you out at all.
SERVICE IS DREADFULL
Ordered my shower door on Wednesday, arrived Friday and was 10% cheaper than I could find elsewhere. Great job all round.
Ordered an electric shower arrived next day. Cheap and quick, what more could you want?
I was surprised at the high level of service with a low price! It does not happen very often
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