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Battery Mart has a rating of 3.5 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Battery Mart ranks 9th among Batteries sites.
I ended up changing my EarthX order three times, with additions to the original order. Somehow Teresa not only managed to get everything straight, but she also got the order shipped out right away. I am really impressed with the service, something lacking in many of the online stores today. Then to top things off, I got some amazing accurate and rapid customer support from EarthX regarding a question I had. I have received the products now and am totally satisfied with the entire experience. Best of all, the products have worked as expected. Battery Mart and EarthX are a good combination.
Went online to the battery Mart website and ordered a battery that it said was in stock. The shipping info said it should take two days to get here. The battery status when I checked back on it was that it was back ordered and that the order was open this is after three days. I had to send them an email asking for a status and they said that it was indeed out of stock but they had another warehouse location to pull from and that they would pull it from there. Still haven't received any status on it and it really pisses me off because I could've got one for the same price and already had it in my motorcycle and been riding for a few days by now
Found, ordered and received replacement battery for my home electric start generator. Easy website to maneuver, reasonable pricing.
Went online to the battery Mart website and ordered a battery that it said was in stock. The shipping info said it should take two days to get here. The battery status when I checked back on it was that it was back ordered and that the order was open this is after three days. I had to send them an email asking for a status and they said that it was indeed out of stock but they had another warehouse location to pull from and that they would pull it from there. Still haven't received any status on it and it really pisses me off because I could've got one for the same price and already had it in my motorcycle and been riding for a few days by now
Tip for consumers:
I would buy a battery from a reputable online site that lists their parts availability and let’s you know if there is any issues
These people are cheats, liars and thieves. They advertised a battery on their website that they claimed would fit my specific APC unit. Well it doesn't and they won't return my money, claiming that I misunderstood their website. I emailed them a screenshot of their web page, showing that this battery was under the APC header of my unit and they blame me anyway. I should have gone to Amazon. Stay away!
After having the battery for less than two months the battery was never right from the beginning now it's going to cost me money and be without my battery because they're on backorder they're a terrible company save yourself a time buy one locally.
Hello Jeff,
When we spoke on the phone we offered you a free shipping label and full return. You told me you had already purchased a battery. The offer still stands to return ours for a refund.
-Andrew
Battery lied about their lead battery weight on their website. The battery actually weighed 10% less than they said. This means the battery won't last as long (10%) compared to heavier lead batteries. They admit the fraud but refuse to pay for shipping to return it. They were not apologetically. Don't buy from these people.
Order two replacement batteries for my jet skies (Big Crank ETX30L). There was no mention on Battery Mart's website that these batteries are smaller than the other jet ski batteries on the market, therefore, the cradle that they fit into is now too big to hold the batteries from moving around inside the jet skis. They should provide this information before purchasing. Very disappointed.
Placed an order in April for a battery that was showing in stock on the website, waited for delivery and when the item didn't arrive, called their customer service. Was told it was back ordered and I finally received the item in July.
Very bad experience. Battery arrived late, and customer service was completely non-responsive after I tried contacting them because the battery was dead on arrival. Can't vouch for this business.
I bought a laptop battery from them 9 months ago, before it packed up. Although they advertise a 1 year warranty on the invoice, and repeatedly on their website, they now tell me that it is only a 6 month warranty. False advertising at best - fraud is closer to the point. By the sound of the reviews on this website, the batteries are generally rubbish. Unfortunately I didn't check them out properly before ordering the battery, if you are wiser than me - DON'T TOUCH THEM, THEY ARE CROOKS!
Hello,
We're sorry to hear that you are having an issue with your laptop battery. Unfortunately, at this time we are unable to locate your order or emails/calls from you.
Given your location found on a review on another site by you, it may be possible that we are not the same Battery Mart that you ordered from. Only under very rare circumstances do we ship batteries (especially lithium batteries found in many laptops) out of the USA and Canada.
Please contact us at your earliest convenience so we can verify we were the company you ordered from. Then we can get any issues or misunderstandings resolved swiftly and thoroughly.
Thank you,
Battery Mart
1 Battery Drive
Winchester, VA 22601
800-405-2121
Still have to install batteries in our phones. The installation process for Samsung Galaxy 8's need to obtain new adhesive tape for putting back togather.
Tip for consumers:
They have a great selection of electronic device batteries.
Products used:
Cell phone batteries
Would have liked to have been a little quicker on delivery. Battery arrived as described and in working order. Cheaper than purchasing from Roomba but not sure it will last as long.
In October 2021I bought a special battery for my Miata it came with the wrong connectors they said it would be okay because it was sealed. After 2 months the battery would not start I drove it around for hours it wouldn't crank once it was turned off cost me $30 to return they tested it said it was okay which I know it wasn't because I took it to advance Auto and they gave me a replace battery note.
I returned the battery and they told me they were able to charge it which I don't believe. I had to pay 15. $ to have the bad battery returned to me after I paid 30 $ to ship it back to them. They would only give me a 50% credit I will never use these people again! Buyer beware. Bad customer policies. Expensive lesson learned! Learn from my mistake and you'll fare better
Tip for consumers:
Purchase from local store you get what you pay for.
Products used:
NONE
Carmen, I'm very sorry to hear about your experience with our battery. I would really like the opportunity to make this right for you. Please reach out to our call center Monday - Friday between 8-4 to give us the opportunity to correct this issue. Please ask for Ashley. 800-405-2121
Purchased a "Ready to Go Battery" for my bike. It was not ready to go. Tried a slow charge, fast charge and took it to a shop so they could charge it. Nothing. Wouldn't charge. Goofed around for several months before trying to return it. Only had a 1 year, prorated return. Only battery I ever saw with a 1 year warrantee. They win. I learned.
Poor to no Customer Service and Will NOT stand by warranty
To whom it may concern
You are incorrect, and flat out wrong. This battery has never once been put on a charge unit of any type outside of the internals of the motorcycle it was installed in. It was, day one received and installed in the Motorcycle. Upon noticing a strange odor within the garage that the motorcycle was parked in, I investigated and found the source to being this battery while installed and resting in the motorcycle. I do agree with only one slight mention in your unsatisfactory response "was highly sulfated", but NOT your presumption "when you attempted to charge the battery. But factually prior to initial installation in the motorcycle at the origin factory. I am familiar with the cause you are assuming, but that simply was not the case here. Thankfully for yourselves, I was able to discover this fairly soon, and curtailed any damages in or on the motorcycle it was resting in.
Date: Mon, 25 Apr 2016 13:24:24 -0400
battery-mart.com
Thank you for contacting us. Your battery is in a highly swollen state which indicates the battery was severely overcharged (either installed or with a charger) or was highly sulfated when you attempted to charge the battery. Unfortunately those types of conditions are not covered under the manufacturer's warranty and we cannot not replace or credit you for the battery. I apologize for any inconvenience this has caused you and appreciate your understanding. If you have any questions, please don't hesitate to contact me.
Thank you,
Hello Steve,
Thank you for contacting us and I apologize for your frustration.
When the battery was received by you 10 months ago, it was not in this condition. Since the battery was never put on a charge, we recommend that you have your charging system in your motorcycle inspected for possible problems. Also with the battery never being installed to a charger over the winter, this could allow the battery to become sulfated and swell.
I apologize for any trouble this has caused you and appreciate your understanding.
Thank you,
Would refer to anyone needing batteries for items. Just know your model number and use their referred part list and you are done.
I purchased a battery for my Ski Doo 800 ETEC and so far my experience has been great. The battery shipped fast, arrived fast, and was well packaged
They got Batterie to me Fast well packed very good experience will do buissness with them again when
Need Batteries
Online shopping experience was great. Product was delivered on time as promised.
Very good place to by batteries. Easy site to work with.
Ordered the wrong battery, in the process of exchanging it for the correct battery.
On-line shopping was easy and painless and delivery was quick.
Arrived on time! Easy ordering. Great website. Will use again.
Gain trust and grow your business with customer reviews.
Buy batteries online with Battery Mart! We carry a wide selection of discount batteries, including motorcycle batteries, cell phone batteries, and much more.
Battery Mart is a family owned business that's been working with customers for over 30 years. In those 30 years we've shipped over 1 million batteries to 8,885 cities across the US and Canada.
Accredited by the Better Business Bureau and certified by Bizrate, Battery Mart is one of the largest online resellers of batteries, chargers, and related accessories. Our retail locations give us practical knowledge to help solve your battery and charger problems.
Batteries are our Business - Not a sideline!
Today's customer has many choices which is why our in-house technicians test every brand we carry. We want to make sure manufacturer claims hold true when "rubber hits the road." The dedicated employees behind batterymart.com have over 100 years of battery experience and are here to help you.
William, I'm very sorry about your recent experience. We are expediting your shipment and you should receive the package on Wednesday Dec 22nd. We will also be applying a discount for these issues. Thank you again for feedback and if there is anything else we can do please don't hesitate to reach out.
Thank you,
Andrew