Bavarian Clockworks has a rating of 4.2 stars from 592 reviews, indicating that most customers are generally satisfied with their purchases. Bavarian Clockworks ranks 34th among Clock sites.
We love the clock, but it is not working properly. The cuckoo isn't working, and the time is off. I will use your online advice to fix it.
I am very disappointed with the service of the Bavarian Clockworks. First of all the clock did not arrive on time. Second I had a hard time setting the time and getting in contact with them but when I did they were able to help. Then for no reason the clock fell off of the wall when I picked it up and Put it on the kitchen table it was in pieces one of the acorn weights was off and the chain was all broken apart and when I looked closer the acorn that was still hanging on the weights and attached to the clock were coming apart. I'm sure that acorn would Have fallen off to and I believe when it broke off it just jarred the clock and the whole thing came off and went to the floor.
I bought this Clock for my mother for her 75th birthday. It is so beautiful and she loves it. Wonderful price excellent quality great company to do business with.
I have always had a cuckoo clock in my life.When my last clock cuckooed it's last I was heartbroken. The service and choices at Bavarian Clockworks are excellent.
Our old cuckoo clock has not worked for years. We finally decided to replace it as a Christmas gift for us both. We received it so fast and expertly packed securely. Wonderful experience. Will definitely shop there again.
Tip for consumers:
Fast, expert service.
Products used:
Cuckoo clock
Ordering was quick and easy. I love my new clock and everything is perfect about it. The craftsmanship is superb and beyond what I expected. When I'm ready for another I will definitely be ordering from y'all. Thank you.
Tip for consumers:
I definitely recommend this site.
Products used:
Cuckoo clock
We have enjoyed our clock so much! Bob was easy to work and even called me to make sure I got the right clock!... and there are so many to choose from! We were in Germany and saw a few clocks there, but we were not able to go to the Black Forrest where the clocks are made... Bob's prices are great and I didn't have to pay shipping!
So happy to finally get my coveted clock. Shopped and shopped and reached out to BC. The service and response time was excellent. Don't typically write reviews but felt compelled. My wife actually had tears when we opened the box. Thank you
Clock arrived well packaged (though I only ordered a simple 5 leaf / 15" coocoo) and fast. Sometimes phones are pretty busy but I got a call back. Service was great and Bob was wonderful to speak to and took his time with me.
Sorry to hear others had some less pleasant exchanges but mine was sublime. Would order again.
David NY
In trying to replace an old cuckoo clock that had broken, I searched around the internet for one that was similar to our old one. The closest match was from Bavarian Clockworks. While a little more expensive than others I found, this one looked to be higher quality. Having received it and hanging it on our wall, it works well. It kept accurate time right out of the box, and has pleasant cuckoo;s on the hour and half hour. A wind of the clock lasts almost exactly one day.
Purchased this clock after doing some research, and I was nervous because of the price point. But the clock came in a timely fashion, was packaged very well, and was very easy to assemble and mount. I am very happy with this clock!
Products used:
Clock
The clock was delivered earlier in excellent packing way. The assembly process was a joyful and my kids like it. It is really a luxury piece in my house. The price is a little bit high but it deserve.
The Bavarian Clock Works web site is easy to navigate and it was easy to make a purchase. Our chalet clock is Absolutely beautiful. We love it. It is slightly different then the one we ordered from your web site as you can see from the photo BUT it has all the things we wanted; The chimney sweep, the deer and the man carrying clocks.
We would definitley do business with you again.
Thank you, Mark & Cathy
This is the second clock I've purchased from Bavarian Clockworks this year. I've been really pleased with them. Cuckoo clocks are fragile and complicated, yet my 19" model arrived in great shape from Fittengen, Germany. I've never had a better shopping or customer service experience at any retail store.
The clock that I bought was a combination Birthday/Father's Day gift. It is so beautiful and my husband loves it! The music is so nice and clear and the moving parts (dancers, wheel, woodsman) are fun to watch. The painted faces on the dancers are also very well done.
The clock is beautifully made and works great. This was purchased to remember my dad who recently passed. He was from southern Germany and had his clocks. The grandkids would always love pulling the chains. This was the perfect gift to remember him.
I purchased my Black Forest clock while on vacation and could not get in touch with the vendor to explain a problem I was having with syncing the clock hour and cuckoo. I googled the this clock and found Bavarian Clockworks in Florida. I called and was immediately talking to Bob Ellis, an expert in this field with a obvious passion for what he does. I didn't even buy it there and was professionally walked through the process of getting my cuckoo back to working perfectly in about 10 minutes! Integrity and professional support with an obvious joy of helping people enjoy these wonderful clocks without reservations or expectations for anything in return! Thank you! Denise Oh! And their website also speaks to this integrity & passion with volumes' of information! Enjoy!
Very nice and informative. Honest about shipping times and kept me updated as our clock was manufactured and made its way from Germany! Ordered the Hones Pitchfork Cuckoo and it exceeds our expectations! Beautiful and entertaining.
The great way to revive how our ancestors kept track of the time in the old villages of Bavaria, Switzerland, Vienna and many more. Love everything about it. I no longer have to look at my Cartier watch, all I have to do is listen to how many times the bird sing to tell the time. Great feature is the automatic shut off at night. 8 to 8AM highly recommended.
I am very disappointed with the service of the Bavarian Clockworks. First of all the clock did not arrive on time. Second I had a hard time setting the time and getting in contact with them but when I did they were able to help. Then for no reason the clock fell off of the wall when I picked it up and Put it on the kitchen table it was in pieces one of the acorn weights was off and the chain was all broken apart and when I looked closer the acorn that was still hanging on the weights and attached to the clock were coming apart. I'm sure that acorn would Have fallen off to and I believe when it broke off it just jarred the clock and the whole thing came off and went to the floor.
We received a beautiful clock and it works well. I ordered the classic forest 25" but I received the Black Forest 25". The Black Forest clock is very nice and I like it but it isn't the one I ordered. Don't want to go through exchanging it so we are keeping it. There is one part on the right side that is a little loose, not sure if is supposed to be that way, seems to not affect how it works. So we are happy.
I love my clock. 8 day wind is fantastic. I previously had a clock with a one day wind and it was tedious to the point that that clock just hung on my wall and was not used. I highly recommend the 8 day wind. It is the difference between having a clock you use and can appreciate and just having wall art.
I was very happy with my experience with Bavarian Clockworks. From the information available on the website to help choose a clock to the quality of the product received, I couldn't be more satisfied. The clock was a birthday gift for my wife. When there was a slight delay in the availability of the clock I ordered, I posted a message on the website and received a call within an hour with an offer to upgrade my clock for free to make sure it arrived in time for her birthday. She chose to wait for the original order and it arrived within a week. The clock looks and works great! I would recommend this company to anyone looking to purchase a cuckoo clock.
We love our cuckoo clock and love giving them as gifts. Such a wonderful heirloom!
Very happy with delivery and care from Bavarian Clock Works. Great Company to deal with these special clocks.
I love my cuckoo clock and am ready to place another order with Bavarian Clockworks. The packaging was great and was delivered in a surprisingly short amount of time. I would recommend Bavarian Clockworks to anyone interested in purchasing a cuckoo clock. Rating - EXCELLENT!
I am so happy with my clock purchase from Bavarian Clockworks. My Dad was in the Army and stationed in West Germany when I was born in 1977 and my Parents bought a cuckoo clock for my Grandparents which as I grew up I was fascinated with. They didn't buy one for themselves so 1994 I bought one for them. They both passed away in 1995. A few years ago my Nana gave me her clock because she knew how much it ment to me. The only thing missing was my own cuckoo clock. So after a lot of research I called Bavarian Clockworks to ask a few questions about purchasing a clock through them instead of a different vendor and some restoration work to my Nana and Papa's clock. I spoke with Bob who was extremely polite, professional and helpful. Answered all my questions and gave me background information on the manufacturers of the model clock I was interested in. 1 week later direct from Germany was my cuckoo clock. In perfect condition, double boxed and bigger and better than I could have imagined. I would strongly recommend anyone looking to purchase a genuine Black Forest Cuckoo clock to purchase it from Bavarian Clockworks. You won't be disappointed, I most definitely am not. My clock was a big investment for me, but it is the heirloom I have always wanted. I now have my Grandparents, my Parents and my own cuckoo clocks hanging in my home. 3 generations of cuckoos starting from 1975.
Thank you Bob and Bavarian Clockworks!
So very happy and grateful.
Todd,
Tip for consumers:
If you have any questions or concerns about purchasing a clock just call them. I did and they were extremely helpful.
Products used:
19" Sawmill Cuckoo Clock with 8 day movement.
Website is easy to navigate through!
Prices are reasonable!
Quality is excellent!
Shipping was right on time!
I highly recommend Bavarian Clockworks for quality clocks you can count on!