Bavarian Clockworks

I was told the clock would arrive before Christmas so I ordered it. Unfortunately it did not arrive until afterwards. I was very disappointed and will not order from here again and will advise others to do the same.

We love the clock, but it is not working properly. The cuckoo isn't working, and the time is off. I will use your online advice to fix it.

I would have given it five stars but one of my little wolves got broken off of his pedestal in the shipping... But I decided it was my little hurt wolf and I used crazy glue and I figured well this just makes it my special clock. Honestly I didn't want to go through the ordeal of having to wait for a new one and shipping it back and everything I just couldn't handle it because I wanted this clock on my wall. The energy in my home is changed. It made my mom very happy I can feel her spirit here more. When I'm not at home she has been spending lots of time with the cats. Thank you

Love the clock, but the sound of the "cuckoo" sounds slow...not as peppy as my previous clock. Can there be something adjusted to help the sound?

We absolutely love the clock - it is beautiful; but, we didn't expect the issues we are having. One of the dancing couples was off it's pedestal when we opened the box. We were able to put the figurine back on; however, we cannot get the time to set accurately. It looses minutes every hour and if we can set the hour correctly then the half hour is off by one minute or more. We have moved the pendulum up and down ever since we received the clock. Not worth the hassle and additional money to take to clock repair! It is disappointing to make a substantial purchase like this - to invest in our history, only to receive a clock that doesn't work properly. We also have to wind it several times a day. Didn't realize this as it said it was a 1 time a day wind. Guess it could have been worse -

I purchased this clock as a Christmas gift for my son and daughter-in-law and they absolutely loved it! The company is top notch and the customer care is excellent!

I was afraid my clock would not make in time for my mother's birthday party. Bob was more than helpful and went to great lengths to make sure a got what I needed and got it on time. Thanks Bob!

I bought a clock that was incomplete. No crossed rifles. They refuse to respond to my email complaints.

Thank you so much for your phone assistance! The clock arrived the day of my son's birthday:)
There was a small piece of antler which was broken during shipment, but he will simply use wood glue to place it back together.

Thanks again!

Great selection, educational website, good prices and reasonable delivery options. Clock was delivered on time, however the door of the cuckoo had a small crack. Will be working with customer service to hopefully remedy.

Website is well organised; excellent selection for all budgets; very much appreciated the one on one service provided to ensure this international order went smoothly and product arrived on time! Wonderful customer service...thank-you! :)

Clock arrived very quickly. I gave to my dad as a thank you gift. It was packaged in a small box, with individual pieces wrapped separately so they were not damaged. Great workmanship, exact size I was looking for!

Yours is the first and only website I visited. I feel no need to shop further. I came here knowing absolutely nothing about cuckoo clocks, except that I was fascinated as a child with the one in my Grandmother's kitchen. You provide so much helpful information which makes me feel confident in my purchase from your company. I like knowing you are available and willing to help after my purchase, should I have any questions or issues. This is a gift to my husband (we are both of German heritage) for our 5th wedding anniversary (wood being the traditional gift) and I know he is going to love it.
Update: the clock arrived well packaged, in perfect condition and he LOVES it!

Good so far. Website is very informative compared to others. Now, just need to see how the shipping and receiving goes. Doubt there will be any issues.

Update. Delivery was quick, but there is room for improvement. When ordered, I never received any indication of when I could expect shipment or when I should expect delivery. I called to ask and got a recording that said someone would call back the same day and probably within the hour. No one ever called back. But, I did receive my clock three days later. Overall, delivery time was great, but if you say you will call back, I expect you to follow through and actually call back. That gap in customer service prevents me from giving 5-star rating.

My clock was very well packaged and in excellent condition when it arrived. I found the information I needed online, but a small sheet with set up and adjustment instructions would have been nice. I suppose getting them in so many different languages might be a bit of a challenge.

My experience has been fantastic. The website is easy to navigate, the prices are competitive and I like knowing I'm shopping from a trusted retailer. Charlie was very helpful via the integrated chat on the site easing my concerns about a Christmas delivery. Highly recommended!

Very informative and helpful. I followed the picture instructions to a tee. My family and I could not be happier. The kids never enjoyed telling time so much. This is a treasure that will live with us for generations.
Our deepest thanks and appreciation,
Danny

Hope this gets here before Christmas. It's a gift for the wife:)

Follow up; I've ordered black forest clocks from two other well known vendors and the shipping was very long and very worrisome. That's why I said in my original comment that I hoped the clock arrived before Christmas. I normally give at least a month for shipping but it seems that even that's not long enough for most folks. I got my clock from Bavarian super quick and without the damage I've come to expect. The other two clocks I ordered from the other guys were damaged (but repairable) because the pendulum weights had come loose from their packaging during transport and beat the clock up pretty good. This clock came undamaged, delivered in under two weeks and even had follow-up emails making sure I was happy. Obviously, Bavarian gets my next order. I just wish I found them before using the other two very reputable black forest clock vendors.

Beautiful full color pictures to help me decide...wish there were more reviews though. It has been a while since I was in Germany and purchased cuckoo clocks...the new prices scared me, but a handcrafted clock is still a work of art and beautiful. One has to carefully study each clock to make sure you buy what you really want. I am so very pleased with my clock and the clockmaker I chose. A real joy to look at and listen to. Glad that I made the purchase.

Please add this to the instruction booklet:

In order for clock to sing and play music one should open the latch of the coco door. Mine was closed and didn't know why its not working until I watched u-tube videos for trouble shooting.

Fastest delivery ever had. Everyone that has seen it, is amazed. It was my Christmas present. Very happy.

Received clock shortly after ordering. Well packed, no damage, great looking clock. Easy transaction, highly recommend product and company.

1) Clock arrived earlier than I had expected;
2) Clock arrived in perfect condition (packing, etc.)
3) Printed instructions, as well as the video, we're quite clear and easy to understand.
4) I absolutely love my new shiny Cuckoo Clock.

Thank you!

Very impressed with the personal service I received from Bob. His response to different brands of Chalet clocks was extremely helpful in choosing which clock we wanted. We also had a slight problem which he is willing to remedy immediately without any questioning. We will recommend Bavarian Clocks to all our friends and we also will continue to do business with them. Thank you Bob!