Bavarian Clockworks

We love the clock, but it is not working properly. The cuckoo isn't working, and the time is off. I will use your online advice to fix it.

I am very disappointed with the service of the Bavarian Clockworks. First of all the clock did not arrive on time. Second I had a hard time setting the time and getting in contact with them but when I did they were able to help. Then for no reason the clock fell off of the wall when I picked it up and Put it on the kitchen table it was in pieces one of the acorn weights was off and the chain was all broken apart and when I looked closer the acorn that was still hanging on the weights and attached to the clock were coming apart. I'm sure that acorn would Have fallen off to and I believe when it broke off it just jarred the clock and the whole thing came off and went to the floor.