ClockWay

Been 2 months and they won't ship my items. There's no way to contact customer services. I had to go thru sale then transfer to support but they promise a couple days but another 2 weeks nothing happen. They even put my number on the auto-response and let the machine answer without any re

I ordered a bar cabinet on November 17 with a promised delivery date of between November 21-26. It is now the end of January and my cabinet has been in their "Booking Delivery Ticket" status for eight weeks. When I send them an email asking status, they respond by saying, "Congratulations! Your status has changed to Booking Delivery Ticket." I am now under the impression that I will never get my cabinet, and they have been enjoying the use of my money since the middle of November. Most companies don't charge your card until they ship your order. I feel as though I am going to need to give this to the fraud department at my credit card company! I highly recommend that no one attempt to purchase from this company!

I placed an order in Feb 2021. It is now Nov 2021. I still have not received the item or a refund. The company has lied repeatedly. I had to file a claim with the Better Business Bureau to get a response. Do not trust this company. They still your money and ignore you. I attached a copy of my order confirmation as it shows proof of purchase.

Do you self a huge favor and run away and fast from this company. It is a complete scam. I ordered a bar cabinet back in November and it still has not been delivered. I do not believe that they even have the cabinet to sell. They are banking on the consumer getting so frustrated that they walk away. I am not walking away from a $3000 product! I am reporting this company as a fraud to my credit card company ASAP. The "company" does not respond to emails or calls. When you do finally get someone, they just give you the run-around and say the shipment is so close, yet they can't give a specific date. They say that they only ship stuff on Fridays, so you have to wait another week to see if it happens to ship out. It is a nightmare. I want to warn anyone that will listen, PLEASE avoid this company! Go anywhere else. It is a huge SCAM. Don't make the mistake that my family did!

Ordered a clock two weeks ago. Was told 3 to 4 business days to get it. Really?
Order number and tracking number are of no help. The status says waiting for delivery. This has been the same since 3/30/19.

Clockway/ Gift Theory inc/ Furniture above has filed for bankruptcy. United States Bankruptcy Court. Central District of California. Case number 9:22-bk-*******-RC filed for chapter 7 5/24/22. I received the notice because I had ordered from them 9 months ago and never got my cabinet. Hope this information keeps some people from having the same kind of bad experience.

We received our bar furniture today and I have to say it is awesome. It arrived within 7 days and they delivery people helped us put it together. Just in time for football season! We will definitely order from this place again.

Purchased a clock 2/15/22, received confirmation the following day. Stated the delivery would be within several days. Sent a message to progress of Delivery Status, received an email stating they were having higher volume deliveries and would update me. I received this same message several times. I called *******105, Customer Service, there is no such thing. You receive several prompts then are disconnected. I would not purchase from this company. Many complaints stating the same problem. Terrible way to run a business.

My husband purchased me a Howard Miller grandfather clock for our anniversary 9/12/2021 and it is now 12/18/2021. Not only have o not received the clock, I've been double billed for the clock. Can't get answers other than it's on the way. Buy a clock elsewhere.

I purchased a Howard Miller clock for my desk from clockway - It arrived fairly quick and was very well boxed. The quality is much better than what I've purchased before. The clock is a little bigger than I thought it was going to be but I think I will get used to it.

The clock has been keeping good time so far (which is why I was getting a new one in the first place!), cross my fingers. Overall I had a very pleasant shopping experience.

If you try to determine if your order has been sent, forget it. I had heard so much about the company that I canceled my order. Service is not on par with other folks taking care of business. I The Clock Depot takes care of those interested in purchasing clocks. I called and stopped order.

I ordered a clock from clockway in July 2021 and was informed that I would receive my order by mid August 2021 in time for a birthday gift. It is Now almost March 2022- approximately 8 months later and still no clock. I paid thousands of dollars for the clock and still have not received any product. I have not been offered a discount of any kind for the massive delay. Please consider that you may not receive your purchase for the better part of a year if you purchase from clockway. I am not sure if I will ever receive my purchase. I have been waiting patiently to see what happens.

On 1-3-22, my wife and I purchased an expensive Howard Miller Clock as a wedding gift for my step-son and future bride who were being married on 2-5-2022. We were informed that clock was in stock and would be shipped immediately. Countless attempts later, wedding date came and went... no clock! Attempts after wedding date to deliver... to no avail! Finally, on 2-17-22, I contacted my credit card company with desire to refund my money. After much discourse with Clockway, they finally credited my account. My wife and I were totally upset and embarrassed by Clockway.

I had a curio cabinet delivered over a week ago and the deliverman put the glass shelves in backwards. They also told me there was no Key to lock and unlock the cabinet. It is in the locked position and I can not close the doors or open them. I called the company and it has been over a week and still no key. I was told it was being sent asap. The glass shelves are heavy and awkward to take out and put back in. They will not send anyone back to do this. Everytime I call I am put on hold for such a long time. I am very unhappy with my experience.

The key was delivered yesterday and it was the wrong key. Still waiting.

This is the worst company! Ordered a bar and bar stools last July (2021)-I still do not have it! Communication and customer service is abysmal. Think twice before you purchase anything from this company!

Schisters... Took over $8,000 and will not deliver the merchandise. Never get a straight answer from customer service. They keep obsfuscating and say that most of the order is there waiting to be sipped, but they do not know when the last item will arrive so that they can send the complete order to us. B. S. Side steps every time we call. They NEVER communicate even when they say they will call back. Getting our money back through Am EXP. I'd give them ZERO stars if I could.

Placed order in December and my credit card was charged immediately with the promise of delivery within two weeks. I called in January and promised delivery in February. I called in February and promised delivery in March. Every phone call involved waiting on hold a long time It arrived in May extremely damaged. I refused delivery and have tried every day to get a refund. Now I'm not able to talk to anyone. They leave me on hold until my phone at least 30 minutes then a recording says they will return my call. They don't. I emailed and got no response. All I want now is my money returned. I wasn't allowed the option of zero stars.

My first clock I received was broken to start off with. So I gave them the benefit of the doubt and let them send me another. Then when I received the second one it made a loud clicking noise every time the hand turned. Well I am sorry I didn't care for that noise. If I had known it would do that, I would have never got it. So because I didn't want the clock for my (the customers) reasons they decided they didn't want to pay for my shipping to return it. What happened to good customer service and willing to do what it takes for the customer? Especially since the first clock was broken! Thanks!

I placed my order in November as a 50th anniversary gift for early January 2022. I have received at least half a dozen automated replies telling me that their "dedicated customer service team" would investigate, but no investigation has ever been reported back to me. I tried calling their "dedicated customer service team," available only 4 hours a day, waited for all four hours, was told they'd return my call; no return call ever came. I have been offered the option to place an order for a different clock. I DON'T WANT A DIFFERENT CLOCK. The tracking information has said it was delayed due to popularity of that item. Today I looked on their site and found the exact same clock with a statement that it is currently in stock. They don't allow cancellation of orders.

Everything free isn't good! When I order almost 3 months ago I received "free shipping". I still haven't received my order. When I called to inquire on the status of my order I was on hold for over an hour just for them to tell me to check my E-mail. Now the status of my delivery has been deleted. I'm very very unhappy with this company.

Please be aware. I have been waiting for a grandfather clock for six months. Been lied to on a biweekly bases. Can not get any one to answer my phone or email. I'm done. Want to cancel my order! My order #*******

I ordered a clock which was around 300.00 dollars it came damaged I sent them pictures that very same day and have never heard from them again after many attempts on my part.

This company has very poor customer service and does not follow through with promises made when you make a purchase.
I would not recommend buying from them.