Bavarian Clockworks

Overall excellent. The initial clock was received with some factory damage. I immediately reached out to the company who put me in touch with Bob Ellis. He followed up closely with email and by phone and resolved the problem expeditiously. The new clock has been received and is beautiful.

I looked on Ebay and Amazon and am very impressed. With this site. I have always wanted a original coo coo clock and recently my friend went to Germany and bought one. She told me of this site. It was hard to choose on my budget but, know I made the right choice. Have not taken the clock out of the box yet but, from what I see it is Beautiful. Very Pleased!

Everything about this experience was wonderful. Charlie's guidance and expertise were perfect. The delivery of my clock was so fast and the clock itself is beyond beautiful. I am proud to own an Adolf Herr clock his craftsmanship is outstanding.

Shopping was easy on your website, especially to compare with other vendors. Hopefully, I will be fully satisfied once I receive my clock. At that point, I will be able to make a more complete recommendation. Thank You.
I received my clock within 4 days of placing my order and can now report that I am very proud of this marvelous work of art! The hand carved clock is absolutely beautiful! It was carefully packed for shipping. Set up instructions were easy to follow, and the clock worked perfectly from the first tic-toc and cuckoo. This clock will become an heirloom in our family in the years to come, I am sure. I am happy that I chose to buy from Bavarian Clockworks and can certainly recommend this company 100%. I also had a short conversation with Sarah Ellis of Bavarian ClockWorks to compliment them. Their customer service is just wonderful. Thanks from a pleased customer. Ken R.

Easy to manage website
The customer service was excellent! Bob called me about a small problem with the order, and he made sure the problem was solved before we hung up the phone. It was refreshing to know that there is still a company out there that will personally call a customer if needed. That makes a difference! I will definitely recommend this company to others! Keep up the good work!

Simply; THANK YOU! Mr. Bob Ellis for all your help and assistance and doing your up-most best to get my order to me. Although we had absolutely no other options to have to wait a few extra days; It was well worth it. YES I just got our cuckoo clock (Majestic Buck) today! And it is not just omg drop dead gorgeous, but more Ooooh Myyy God drop dead gorgeous. However, only one concern. I was supposed to get free shipping with this order; and when it arrived I had to pay UPS $45.00 more dollars to take possession of it? Something to do with a fee for customs or something. Anyway; all and all I am very happy with the purchase and price; just don't get the additional part.

Lots of decision points well covered in each item. I gave a 4 because your video doesn't work yet.

I was delivered the wrong unit. Upon advising the team, I was given highest prioity and shipped the right clock fed ex in 3 days in time for Christmas. While I was upset at the error (having wrapped the first one and put it under the tree) I was equally impressed with the concern and quality communications to get me the right clock. To me that's great service. Everyone makes mistakes! Merry Christmas.

Probably the best customer service of any company I've ever experienced. I had one issue and it was resolved personally by the owner of the company. They have an excellent selection of clocks, The website is very user-friendly and Shipping was expedited. Great experience Beautiful clock

Spoke to you the other day, you answered my questions and were great!
Many thanks. Bob was great on the phone and I feel confident I can call him if I have any questions in the future. The clock is just beautiful, a masterpiece of workmanship. This was a major purchase and a lot of time and thought went into it before I bought it. Sincerely, Jeanie

I was very pleased with the selection of clocks!
My dad passes away a couple of months ago and the clock I ordered was almost exactly like the one he bought when he met my mom in Germany 35 years ago. This was a Mother's Day gift for my mom and she cried when I gave it to her because of the memories she had from when her and my dad bought one. Thank you for the amazing craftsmanship

I had a extremely pleasant experience dealing with Bob Ellis.He was very helpful in making me decide on the exact clock that I was looking for and was very patient and knowledgeable when helping me setting up the clock.i will wholeheartedly recommend Bob and his team to anyone wanting to buy a cuckoo clock.Keep up the good work!

Nice looking clocks. Dad brought a similar one back from Germany in the 1960's. I like this better than battery or electric clocks. I chose this one because is not a 'themed' one, but a simple clock! I do not mind having to wind it every few days.

My order was delivered very quickly. The company contacted me by phone to confirm delivery. The clock that I purchased is very high quality and should bring many years of cuckoo clock enjoyment. If I ever need to purchase another clock, I would buy one from Bavarian Clockworks.

Very happy customer.

Charlie, you,re help choosing the bird nest clock was great.I really enjoyed talking with you.I'am sure we'll talk again.I see more clocks in the future. My wife loved the Schwer moving bird nest coco. Thanks again...Ted

Hard to choose from the large variety. My wife family is from Stuttgart so the closet we can get to Germany right now is this. The only thing I'd consider adding is videos of the clocks in action.other than that fast delivery to the US, very easy check out, website very easy to navigate, etc.

Thank you, love the clock, it is a memory of a previous clock we had that broke due to mishandling during a home move. The only issue is getting it to keep time correctly, the factory setting for the pendulum was not correct, way too fast. Still tuning the setting after 3 days, getting close.

I haven't hung it up yet but it's more than I expected. I love it! Communication was excellent. Thank you..

So far everything is great! I received my beautiful clock in three business days! Better than Amazon! Absoloutely love my clock. Thank you Bavarian Clock Works for fulfilling an over 40 year old dream of owning my own Cuckoo Clock.

Lovely website, beautiful clocks. I chose the hunter clock with gorgeous deer and 2 squirrels by Adolf Herr and I love this clock! Bavarian Clock Works worked with me on crazy shipping demands and they did a wonderful job of getting me my clock in the very outbacks of hidden mountains. I received very pleasant phone calls helping me get my cuckoo in perfect condition. Thank you Bob Ellis!

I did some extensive "shopping around" for a particular style of Cuckoo clock and Bavarian Clockworks happened to have the Adolf Herr clock I was looking for. I am always wary about making online purchases for foreign products (Germany in this case) so I called the number on the website and was delighted that this clock shop in based in the USA. This is important for 2 reasons: Accountability and you don't have to deal with customs or the import taxes. If you need service, Bavarian Clockworks is immediately responsive accessible. Now, lets get to the most important part. When I opened the box, I was surprised that the clock was stunningly beautiful. A work of art indeed...really, the pictures do not do justice. I am extremely satisfied with the personalized service I received, speed of shipment, and quality of product. I would shop here again and have no reservations recommending friends and family to Bavarian Clockworks.

Exceptional handmade quality and detail, price discount made the purchase complete, very happy with my purchase and experience

After setting up the clock, the music didn't play and the dancers didn't dance; it was very sad. I watched the trouble-shooting videos which were complex for a beginner and called for bending metal wires. Before I attempted to repair the clock, my wife pulled gently on the music weight and that started the music; it has been running well ever since. It was not a good first experience. However, the clock is beautiful and reminds my wife of her mother who was form Bad Tolz, Germany.:-)

I worked with Bob Ellis both before and after purchasing and he was extremely helpful and readily available. He answered all my questions (as many as I had) and it went a long way to me making my decision not purchase the clock, and then he was helpful when I needed to set it up. Would recommend the site to anyone interested.

The site was excellent with a wide variety of clocks. I used you on line chat for help in choosing a clock and Charlie who helped me several times was very helpful and patient with my questions.
The clock arrived very quickly and was very well packaged. Set up was easy. The clock was beautiful and exceeded my expectations. On line pictures can't do justice the detail and fine finish.