Bavarian Clockworks

Video of each clock would be very helpful during the selection process, though all in all a positive experience. The clock was well packaged and instructions were clear. The clock is beautiful and works perfectly, was well fitted and flawless.

I appreciate the resources your website provides regarding certification and original Black Forest work, as well as types of clocks.

One issue I did have was with shipping - I recieved a confirmation email regarding whether I recieved my clock. I called to let them know its status still indicated it had not shipped. The customer representative checked and said it had not shipped and the email sent was an error and apologized - which is excellent customer service. He knew right when it would ship and gave us the date and sure enought, it shipped out on that date.

Happy with the choices available. Grew up with a cuckoo clock in the house. Happy to find a clock that has an owl instead of a cuckoo! Love the sound of a clock ticking but find the bird annoying. And I love owls!

The people and clocks here are fantastic. I am happy with my clock and pleased with the whole experience.

The buying experience was very smooth and the clock was delivered on time. The product is as stated on the website and you will get all the information that is needed to setup up the clock and get it running on the website.

We love the Forest Traditions clock. Beautiful, dependable, elegant, everything we hoped for. Love the natural wood.

Same exact model my Grandma Owned that had been made in the 70's. Works great! Good craftsmanship and aesthetic. Exactly what I was hoping for.

Website is great for the novice clock buyer. Good communication. Arrived on time well packaged. Prices are very competitive too!

I purchased a cukoo clock. It needed adjustment. Bob sent a replacement immediately. The new clock is perfect, and Bob even walked me through the setup to be sure all was perfect. It was. This is one of the finest sites I have ever done business with.

This is an amazing company and the product is simply beautiful. I sent a message regarding the status of the order via email, and the next day had the most cordial and supportive telephone message regarding a sale, that I have ever had. Terrific customer service and beautiful beautiful product.
Thank you so very much.
Nancy Moschini

This was my first shopping experience with Bavarian Clockworks and it was all good. I placed the order on a Tuesday, it shipped the next day and I received it on Friday. The color and detail are exactly as pictured online and the clock makes a nice addition to the room where I've chosen to place it. I adore this little clock.

Wonderful shopping experience. They helped me get an item in a rush for a birthday surprise, and even though there was a little hiccup with the product once it arrived, they stayed in touch with me and helped me get the repair needed in a very timely fashion. I couldn't be more pleased with the product and with the customer service we received. Thank you!

My chalet style cuckoo clock was a present from my husband. I was able to pick the exact one I wanted and I chose the Forest Wildlife clock. It takes a lot for me to show my excitement, however when I opened the box I know that my face was beaming like a child at Christmas. This clock is beautiful! My husband, neighbor and friends are astonished at the beauty of the clock. I did have an issue with the clock arriving with the chains entangled, however I emailed customer service stating my problem and included a few photos. I thought that I would get an email reply within the next day or two. No, that wasn't the case. Charlie called me within minutes of receiving my email at 8:30 pm. He walked me through the resolution, making me happy once again. I would definitely recommend Bavarian Clockworks.

It was a great expeience to buy our first cuckoo clock with this company. I was looking for a discount coupon and I read about the owner Bill Ellis to say you just need to ask...I called the company and it was Bill who answered my call and gave me a discount. Great experience!

The clock is beautiful and was the perfect surprise for my husband. Our only issue of shipping fees was quickly resolved and I was greatly appreciative of the responsiveness of Bavarian Clocks. Thank you for this masterpiece!

Heidi Guetzkow

All the clocks are beautiful! My clock is absolutely gorgeous. It is a chalet style, 8 day clock with music box and dancers. It is obvious the attention to detail with the shutters on the chalet roof and the figures on the clock. I've had an issue with the third chain that controls the dancers, wheel and music box, but after receiving my email, Bavarian Clockworks contacted me immediately about resolving the issue and I am hoping to hear the music box and see the dancers soon. The cuckoo and the farmer out front work wonderfully and the clock keeps perfect time.

This is my first order. I am having a little trouble getting the time set accurately. I raise the pendulum to speed up the clock or lower the pendulum to slow down the clock. I have been adjusting the clock for about a week now. Question: Is the clock capable of being adjusted to keep near perfect time? ( Within 1 minute loss or gain in a week)...Love the clock, I could just watch the Cuco bird and the merry dancers and the birds feeding the chicks and just forget about the clock keeping time.

The picture of the clock was beautiful... but it couldn't hold a candle to the real thing. It is perfect!

Awesome! Arrived fast. Works perfect. Couldn't be more satisfied. Whole family absolutely loves it! Thank you!

I ordered a clock for my mother for Christmas and have to say she was completely happy. It works perfectly and the sound the cockoo clock makes is very pretty. She's owned cockoo clocks forever and is a bit of a cockoo connoisseur, so to make her happy is saying a lot about the quality of the clock. We will buy from Bavarian Clockworks again. 100% happy with the purchase.

I am 54 years old and always wanted a cuckoo clock to hang next to my grandfathers cuckoo clock. So I decided to look for a company that had beautiful cuckoo clocks. I found a company called Bavarianclockworks. I found the perfect cuckoo clock it was a lot of money, $1300. 00 on sale $2000. 00 regularly. I was surprised by my girlfriend. She bought it for me for my birthday. I was so excited to get it. It arrived and the top of the cuckoo clock gun straps were broke on it and deer head was off center. I'm a trim carpenter. It must of happened in shipping. So hung clock as instructed and the cuckoo clock Bird would come out but wouldn't go back in, so the clock would not work. Called the company talked to Charlie. He contacted the owner Bob and they wanted me to take the back off the cuckoo clock and try to fix it. I thought since my girl friend paid $1300. 00 for a cuckoo clock it was not my responsibility to fix the clock. So I sent the clock back. They sent me a new clock and again in shipping the rabbit feet were broke. So another broken clock. Disappointed again. Called Bob he said he would send me another clock. I get the third clock. My girlfriend andI thought we might want to video tape it since we've had so many problems with the shipping and so many things broken on the clock. So we video taped it, opened the box, Disappointed again! The rabbit was broke worst then the last two. Obviously the company needs to find a new way to ship their clocks. Sent the video to Bob. He told me to send the clock back. So I did. I get an email after he watched the video Bob says that I broke the clock. Why would I break a clock that I've always wanted and my girlfriend paid that kind of money for. I own a small business and if I blamed my customers for something that is not their fault I would not be in business. So I'm left with a clock that cost my girlfriend $1300. 00 with broken rabbit feet. I will never buy another clock from this company because truly they do Not stand behind their product. Would not recommend anyone to buy a Cuckoo Clock from this company.

Sincerely,
A Very Disappointed Customer

Had a call with Brandon Schupp...he was extremely helpful...thanks Brandon! We love the clock...once we got the clocks' time "dialed in", it is running perfect time...thanks for a wonderful product...my wife is extremely happy with her birthday present!

I contacted 7 different cuckoo clock sales companies and Bob (from Bavarian Clockworks) was the only one who could speak intelligently about clock manufacturers and their options. I ordered on Tuesday and received the clock on the following Monday from Germany. I feel Bavarian Clockworks is the best in the business.

Site was easy to use, nice large selection. Product is beautiful and high quality! Arrived Express in time for our gifting. Great customer service, kind and so helpful!