Beauty Bay

I don't know why I saw many negative feedback about this Beauty Bay services but mine was arrived safely shipping to Malaysia (I chose free shipping), which was normally will arrive up to 2 months. But mine just arrived today which less than 2 weeks. It's unexpectedly fast! I would buy some more in the future!

BeautyBay was the most unprofessional shopping site I've experienced so far. I am waiting for my order to arrive still, even after 1 month has already passed and I have been given 6-10 days. They are not doing a thing about it, not even taking the time for reading my complaints. Unfortunately, I have chosen the No Tracking Shipment option, so they are not even able to provide a tracking number, a thing which I haven't seen on any other site. I find their customer service very poor, with no consideration for the client at all. Of course, I wouldn't recommend ordering from this site if you don't want to take the chance of wasting lots of time and nerves on their lack of respect for their customers. This is the first time I am writing a negative review, as I really think people should know about it in order to avoid having the same bad experience.

Awful company, the fact you cant actually ring and speak to anyone means if there is a problem (like i had) it doesn't get resolved and takes hours/days to get an online response which wasn't helpful at all. They show online there is a customer service line yet if you ring it its a recorded response saying to visit the website and fill in online form. The fact that Hermes delivers does not help as they are just as bad and obviously stole or mis-delivered my parcel ( so i never got it)! All beauty bay replied after telling me they would look into it and speak to driver was it was delivered through gates (which was on my delivery email anyway!) Dont waste your money on this company as you'll end up spending hours stressing and trying to communicate with them and them pushing you aside. Such a joke!

Ordered from BB. Ive been waiting for over a month to receive my order. Still nothing. Filed a lost claim. They indicated that I should fill out a lost claims form and submit it back to them. The caveat? The PDF form doesn't even open so I can't even print it off! To submit. Its a total scam.

UPDATE... BB did provide a refund for the lost goods. In saying that, for the hassle involved I would still AVOID!

I ordered 3 products in late February of 2020. Due to the current shipping circumstances of the pandemic, I gave Beauty bay an excessive amount of time to send my order, and I was very understanding of the delay. However, when emailing in my disappointment of still not receiving my order, I was told there was nothing they could do, and I would not be refunded. For such a 'reputable' site I am severely angered by their service, lack of clarity and overall treatment.

Not only that, but when i finally recieved the refund, the item arrived few days later as well. You would think BB would offer a discount along with the apology, right? Nope. They want their 30 euros back. Horrible customer service and a horrible company. Stay away

Speaking as an Australian consumer, my biggest peeve with this company would have to be the standard in which Beauty Bay packs their deliveries. I can only speak on my own experiences, but I would be very grateful to, for once, receive a package that hasn't been horribly damaged during it's commute. I understand that there is not much a company can do for a package once it's left the warehouse, but measures such as: wrapping fragile glass items in hex wrap, or using packaging filler to fill empty spaces in the shipping box -- would go a long way in providing added protection to the packages being sent out.

They deduct the money from the card and then ask for custom duties which is ten times higher than the actual amount to proceed with the shipment. Didn't know it was such a fraud company. Stay away from the fraud site.

This website doesn't have 'Cancel Order'' button, in case you needed to modify, you have to go through c. Service which is really slow and terrible. Dealing wwith their customer service is like dealing with robots, only typical responses. Very disappointing!

Until now my package hasn't arrive! I contacted them several times and they don't even bother to reply. I needed the product and I asked for express shipping but the events are done already and they didn't deliver it still! Unbelievable!

I ordered few items on May 16, till May 29 there was no tracking update after dispatch (order to India). After waiting for 2 weeks I accidently saw by tracking that the status has changed to Returned to the sender. I wasn't contacted by a carrier company or customs, the overall price of the order didn't require any fees. BeautyBay's customer support offered me a refund and is unable to send my order back, I have to reorder items. But since it was monthly beauty box, I'm not able to order it anymore so I'm left with nothing.

I so wish I had read reviews on this site before ordering. I ordered on 7th April for next day delivery so expected it on Tuesday as was a weekend. Nothing arrived. When you call and choose customer services option on the phone, there is a recorded message saying go online. I have emailed but no response.

I love Beauty Bay because they proved my skepticism wrong. My shipment arrived from the UK in a reasonable time. I was a little skeptical about ordering from an overseas cosmetics company but I had no choice because I could find the lipstick shade that I want anywhere else. But they proved to be trustworthy with the quality of service and product they offer. My order arrived today and I couldn't be happier. I will be ordering soon.

On May 23 i have made the worst decision in my whole life by ordering on this website i was expecting 4 weeks delay to get my order and guess what till now i have not received it i have emailed them but no solution they've told me to contact the shipping company when i contacted the shipping company they opened an investigation and told me that they have sent the result to my retailer which is beautybay... and again i have asked if there is any update about my order's location? They said no the shipping company didn't respond yet... what should i do?

Order took months to arrive was told they were changing warehouse and given a discount code.

Took them at their word and ordered again on the 28th September, still no order and am being told some system is down. Need to be reported to trading standards... total joke of a company. Don't waste your time and order elsewhere, hopefully you will get the makeup you paid for...

Ordered an item in Xmas break. By Jan 20th, no delivery. Everytime I use their tracking number to track the item, it says your item just been shipped and you shall see an update in 24 hours. Finally got hold of the customer service through email to say that they received payment but the order did not come through. Wow. They can get the money and no order and thus nothing to deliver. The logic of FRAUD. Told me that I will get my refund than asking if I would still like the item. DODGY at BEST as well. Waiting for my refund and using my skills as a Lawyer to dig in deeper to know whats going in here under the UK agencies noses!

I am terribly dissatisfied with their business. I waited 50 days for the package. I called them twice with inquiries about the package, they would just apologize and promise to let me know where the package is.
After they returned my money, the package arrived in 2 days. They then demanded a refund of the amount reduced by 10%.
Personally I would not recommend.

Been arguing with customer service for about 2 months over 2 packages I told them to cancel. They were still delivered and was instructed to refuse them to be sent back. I did and they still won't give me a refund or acknowledge that I don't have the packages anymore. Now I have to dispute this with my credit union since the company won't do anything but argue with me

Bought a scarf, opened the package and saw that it was much too short. Immediately re-packaged everything and asked for a refund. Was advised that because I had opened the plastic packaging covering the scarf (!) I was not allowed a refund. Online purchases are covered by the consumer contracts regulations. It is funny how during the covid pandemic this company tries their best to lie to their customers. You cannot by law decide to not refund someone for a piece of clothing unless you believe it was handled more than it would have been if it was bought in a shop. To make matters worse, you have to constantly chase this company's customer service team to get anywhere. Don't waste your money, plenty of better companies out there!

I don't know what I was thinking. I ordered an eyeshadow palette from Beauty Bay to Alberta Canada and incurred a $13 shipping charge and then a $17 duties charge. Like wtf. The palette was $20 less than at the Bay but I should have just bought from the Bay! I'm so angry with myself. AND its taking 3 weeks to get my products. Never never again. Please do not buy from this website. Just walk across the street to your nearest Sephora or Hudson Bay!

After paying for my product plus distribution fees the website hid the fact that i also had to pay an additional $40 on import fees and taxes. First time i had to pay for a product on multiple occasions. When i told them i wanted a refund they got back to me days later just to tell me no i could not return. First time i ever wrote a bad review like this but i gotta look after my fellow consumers! Beauty BAY more like beauty PAY 5 times for one product.

I ordered two items from this site awhile ago and it was meant to arrive within 7-10 days, a month later the products still hadn't arrived, I mailed them several times and they didn't respond, and then eventually they vaguely responded saying there was nothing they can do and to just wait, finally they arrived in good condition. However, one of my friends, ordered a lot of products from there at the start of 2015 and still hasn't received any packages from them and they will not respond to any emails. Be careful :)

Ive been waiting almost a a month for a delivery that was promised in 6-8 days. They give me the standard answer of they are investigating with the courier what courier? They never actually tell you this information. They will not resend the product, they will not give me a refund. I have reported it to my credit card company. Its a complete scam. It has happened to many people. Just stay away! Dont make the mistake I did!