Beauty Bay

I agree with the other experience that the customer service is diabolical!

When I was buying something I did not realize the shipping address until the moment I received the proof of purchase and saw the address. Without wasting time, immediately, I sent them an email - since there is no telephone service - and the response was quick but with no intention to help the client:

"We have requested to amend your order with the warehouse.
However, please kindly be aware that once an order has been successfully placed on site the warehouse work very quickly to process the orders for dispatch. Once the picking and packaging process has started an order cannot be amended.
This is a best endeavour request and we cannot guarantee that your order can be amended at this time."

I understood guys, however I am wonder: between receiving the email order verification, writing to them, and receiving this response, less than 15 minutes passed (I have the conversation of the emails). So I congratulate you for the speed of the service since I haven't seen in my 47 years any service so fast in less than 15 minutes: receive email, review the order data, search for the items, check before send, pack and send it to the destination.

How is it possible that within 15 minutes you can do all that? Are you kidding me? Also, there was no way to change the address because it was already sent?

I kept sending several emails to see how we can solve it since I do not live there anymore, besides the place is very far from where I am living now -but no provision to fix it, or the intention to find an alternative, anything!

Result: today I received an email confirming that my order has arrived at its destination -which means, at the previous address that I no longer live there, and I don't know who lives there now! Thank you for the zero solution, loss of money, and giving the order to someone that I don't know even who he is. You are diabolical!

This was my 1st, last & only time I placed an order with Beauty Bay. They have at least 1 or 2 very outspoken & callous employees running things over there on Twitter account too. I'm seeing these public Beauty Bay "announcements" that are the furthest thing from inviting & are completely obnoxious, "we are not an online chat room..." or "this is not an instant messaging service..." What "professional" posts this? This is what the public sees when they're seeking help & THAT is who they have assisting customers? That's the best they could for customer service representatives? That post screams "I already have a chip on my shoulder so watch out, & proceed with caution, if you don't kiss my $#*!, I'm going to turn into a total b****!" Who is going to want HER helping them? I wouldn't! I don't know anyone who's going to feel welcomed to reach out to have an issue resolved on Twitter after reading that! In my opinion it is borderline abusive & is saying anything but, "I'm here to help." Furthermore, they seem to forget that they're dealing with A LOT of dissatisfied &/or pissed off customers that have been dismissed, ignored, lied to & list goes on. So if they're not "equipped" to be faced with such things, then perhaps they should employ those who are while Beauty Bay's "Twitter Karens" seek different employment! Those employees are a huge reflection of what Beauty Bay is & what it is not. There's pages upon pages of 1 & 2 star reviews on that site & of the issues are the same. I will type my other issue in a separate review. What I shared here is only what I ran into when taking a different avenue trying to have an issue resolved with customer service because I was being lied to by those employees in my email exchanges.
Where the hell is management & what the hell is the CEO doing? This is incomprehensible to me! There's NO EXCUSE for poor customer service! After all, without customers, Beauty Bay wouldn't exist! Pffffff

Paid for next day delivery, after eight days still have not received my haul. Contacted customer service 3 days ago, still no reply.

Probably the worst online shop I have ever experienced! It takes almost 2 weeks to dispatch, and also 2 weeks in transit. Not sufficient I would say.

You just deceive people. I did not receive neither my order, nor my money, no answers to my emails. Never ever again.

I'm ordered some product( 13th November 2020)and my haul number is 9ED5-CFAW-HSXB but its not delivered yet. And i cant find any information about it. Its sucks

Lousy shipping arrangements terrible couriers taking days and days with no updates on delivery status

I've been waiting weeks and my item still hasn't arrived! Customer services have not responded to emails.

I didn't receive my order, and the customer service is the worst, i will never buy again from beauty bay

Writing from the US. I waited well over a month (like others) to receive my package. That alone sucked since I paid for shipping, but whatever. The real issue was with their packaging. Just some paper and a thin piece of bubble wrap around 1 of the palettes? All left to jostle around the box being shipped internationally? I ordered 3 palettes and 1 eyeshadow primer. Only 2 of the palettes were usable. The 3rd palette had a completely smashed case, causing the top to no long stay on. 1 of the eyeshadows was smashed. They offered me a 30% refund. HAH, ok for a compact I cannot store or travel with. The eyelid primer stick lid was totally smashed, and the stick covered in the eyeshadow that has leaked from the palette. Completely unusable. They offered me a 10% discount.

I refused the pathetic discounts and they offered me a full discount if I sent the broken items back. I've never dealt with a company that would request that. They should refund the items and then just let me toss them. But no, I have to now repackage the items, go to UPS, pay for shipping, and then send them a receipt so they can reimburse me for shipping. HAHAHA. Are you kidding me!? THIS IS THE JANKIEST COMPANY I HAVE EVER DEALT WITH. DO NOT TOUCH IT WITH A 20 FOOT POLE.

Products never arrived. So they basically steal money. And they are impossible to talk to. They blamed it on my Local postal service.

Ordered hair products here couple of times to Finland. Really quick delivery and competitive prices, about -60% compared to prices here in Finland.

WORST COMPANY EVER
WORST COMPANY EVER - DO NOT USE

I ordered 3 items, only 2 received, their paperwork clearly states only 2 items were sent. They won't reply to emails
Disgusting

Worst worst worst experience ever they didn't delivered my parcel neither return my money won't reply mail either

Made an order for over £100. Never received it.
Contacted customer service who told me there's nothing they can do.
Avoid at all costs.

I AM SERIOUSLY DISGUSTED BY THIS COMPANY AND CANT BELIEVE THIS IS THEIR PRACTISE.

I ORDERED TEN ITEMS IN WHICH ONLY ONE HAD BEEN DELIVERED. AS RECOMMENDED BY TRADING STANDARDS, A COMPANY SHOULD TAKE RESPONSIBILITY IF THE CUSTOMER SPENDS MONEY BUT DOES NOT RECEIVE THEIR ITEMS. ON THIS OCCASION, BEAUTY BAY HAS FAILED! IT HAS BEEN NEARLY TWO WEEKS THAT MY HERMES COURIER STOLE MY TEN ITEMS AND DELIVERED ONLY ONE, CHUCKED IT TO MY DOORSTEP. THEY HAVE TAKEN FULL ADVANTAGE OF THE CURRENT COVID-19 SITUATION BY STATING THAT NOTHING CAN BE SIGNED DUE TO THE PANDEMIC! I WAS LEFT COMPLETELY HELPLESS AS I HAD OPENED THE DOOR STRAIGHT AWAY TO AN EMPTY PACKAGE BUT COULDN'T DO ANYTHING! AND I AM TRULY DISGUSTED. I LET BEAUTY BAY KNOW THAT AFTER SPENDING £50 ON MY ITEMS, I HAVE RECEIVED NOTHING. WITH PROOF SUCH AS CCT FOOTAGE AND THE PICTURES OF THE DAMAGED ITEM! AND I HAVE GOT NO RESPONSE OR REASSURANCE THAT I WILL GET MY MONEY BACK. THIEVERY AT ITS FINEST DURING SUCH A HORRIBLE TIME! I WILL CONTINUE TO OPEN THIS CASE UNTILI GET MY MONEY BACK. I WILL NOT ALLOW THIEVERY TO HAPPEN AS SUCH.! DEFINITELY LOST A CUSTOMER AND I WILL BE SPREADING THE WORD NOT TO BUY OR USE THIS COMPANY OR HERMES COURIER!

The salon may look good from the inside, but the inside prices are very bad. They charge you a massive fee if you decide to cancel. They did not give me a heads up for the charge. They don't take a deposit which would make more sense if you decide to cancel, anyway look at the silly mistake they made, so they took a patch test and you are suppose to wait for 48 hours before booking an appointment and guess what... they allowed me to take the patch test and the following day which was my actual appointment... mmmmmm you know where this is going now. So just imagine I went for my hair color and ended up with a allergic reaction who would be responsible. If the company is professional they should at-least tell the customer if you cancel there will be a fee, literally took money out of my account without letting me know. I lost money for no good reason, even after providing them with facts they still didn't give up and say ok as you are new to our shop and it was your first time we will refund you the amount, even if they didn't want to refund me just take all the money from the cancelation fee, but don't make me pay more money for the hair cut, in the end I did my haircut because I lost most of the money anyway, so I ended up paying more, all they said it's not in our hands it's in the system. What a joke. I don't think I'm ever going to be coming back here again. The girls that are working here are very innocent they are just not very knowledgeable. The only person in the salon who maybe ok is humira herself. The haircut was decent only if they could have negotiated with my requirements which is such a shame otherwise I differently would have rated them with a five star. I'm very disappointed, I just hope they can change this ridiculous system and make it easy for the customer, because remember a customer is ALWAYS RIGHT!

Worst experience ever - item not delivered, despite MANY emails to customer service, zero response. AVOID.

Well, if you've been following the saga...you know that I had a faulty item that I returned to Beauty Bay via their free returns, after they viewed video of the fault, via an email that had all the instructions to return the item via Evri.

Instructions followed, click here, put this number in, get a label, send it back...which I did but, in a nutshell, either Evri or inPost have lost the parcel...I am still working on it from that angle BUT when I contacted Beauty Bay to say have you received the parcel, I got a standard issue reply and when I sent them a message back saying it appeared to be lost, all went RADIO SILENT. So much for their, we'll be back in touch within 24 hours - meh. There is NOT a single way to speak to ANYONE at Beauty Bay (just like Evri, annoyingly enough) and so to the faint hearted, it would appear a dead end and no recourse.

In the end, in desperation, I called Citizens Advice Bureau (CAB) and told them what happened...here's where it gets INTERESTING...

It would transpire that, on the basis of the communication from Beauty Bay asking me to return the faulty item, it IS THEIR PROBLEM. And, on the basis of the Consumer Rights Act 2015, I am entitled to a full refund within 14 days of THEIR EMAIL. This radio silent business now explained and there's been no refund, as of yet.

CAB instructed me to email Beauty Bay and inform them of my rights, set a deadline for them to respond and confirm the refund OR I should go to my credit card company because under the Consumer Credit Act of 1974, section 75, the credit card company MUST act on my behalf and refund me based upon what has transpired. Tomorrow close of business is the deadline I set but considering that Beauty Bay's automatic email says they will be back in touch in 24 hours and it's been 48 hours...

The conclusion is this: All I have to say is that CAB is fantastic and were really helpful. I would also say that any company that does not have live humans to talk to about a problem with a product or service is worth boycotting and I will NEVER buy anything from Beauty Bay again, nor (in the event I have a choice) will I use Evri or inPost again.

Very bad. This app is bad i have purchaed n juvia eyeshadwo pallets till now i didnot recived the product... dont buy this app..

AVOID AVOID AVOID! You won't receive your products and you won't get your refund! You will also deal with terrible customer service team.

Ho effettuato l'ordine 1MRC-I8H9-SLX1-L il 2 agosto in largo anticipo per il compleanno di mia figlia. Ad oggi 14/08/2022 so solamente che il mio pacco è stato spedito ma non mi è stato fornito un tracking valido, ovvero ho un tracking che si attiverà solamente una volta che il pacco sarà arrivato a Bolzano (se mai ci arriverà). Specifico che ho pagato 4.50€ di spedizione "tracciata". Ho contattato il servizio clienti ma dopo giorni di attesa mi è stato risposto che loro non hanno un tracking valido al momento e non possono capire dove sia la mia spedizione, ma che se vorrò quando questa sarà in italia (se mai ci arriverà) potrò personalmente contattare il mio corriere. Il servizio clienti afferma, inoltre, che solamente dopo 7 giorni lavorativi dalla spedizione (al momento siamo "solo"al quarto), forse inizieranno a fare qualcosa! Ma ci rendiamo conto? Di che utilità mi è stata questa risposta? Dove mi è stata concretamente fornita assistenza? Per fortuna ho pagato con paypal (cosa che consiglio di fare a tutti), perchè è una lotteria continua con questo sito e ho aperto una disputa. Non penso di acquistare in futuro!