Beauty Bay

I have purchased last April 26 and my ordered was dispatched last May 01. Until now, I haven't received any positive feedback where exactly it is now. It has been 21 days but no delivery!

Ordered skincare received shampoo and vitamin supplements
Advised refund issued 10 days on no refund
No customer service just bot
Escalated to paypal claim will never use again

Worse customer service! I have been waiting for my haul since April - 3 months. I asked for a refund and they sent me an email stating a refund has been refunded wait 5-10 days. After those 5-10 days i asked again what happened and they said today we refunded your money wait 5-10 days. Im still with no refund! And when i sent them two emails cause they weren't replying they told me Please do not write many emails because the team got confused. It's really a shame! First i made an order and it never arrived. Then they said we do not know what happened and they advised me to order again. I kindly asked if they knew where my order was or when i will get it cause I didn't have any updates on the tracking but they didn't reply with an answer. Now i am still without my order and without my refund 3 months later. Mind you, both orders got sent back to them so I don't know what they are waiting for! Normally a refund gets in my account 1-2 days after. Shame Beauty Bay! Don't bother ordering from here.

Last year I bought about $100 in products and payed $25 for the shipping (I'm from south america). It never arrived and I kept sending them emails for them to help me. They told me many times that it was NOT their responsibility and that I had to talk with my post office (which I did and they were as inefficient as BeautyBay). ONLY AFTER 6 MONTHS they accepted the refund. I was genuinely happy because I wanted the money to buy more products. Days later I received the items and it took them no time (hours) in telling me I had to either return my products or pay them again.
I don't know how the costumer service works in the UK, but in my country, if you are giving this kind of treatment the company is given a fine because of their bad behavior against the costumer, as the lost of the parcel is not the costumer fault and ONLY because of the amount of time I waited the refund has to be done without a question.
I don't know what I'll do, as they're a horrible company.

Awful services! Don't waste any penny on it!
Order never arrived and the claim investigation is untouchable and irresponsible.
Lost money and your time!

I start by saying that I have been ordering from Beauty Bay for years and only in the last few months have I placed 3 orders each for more than €100... so it's not that I spend little with them... this time the package arrives: 1 palette missing, 1 palette broken, 1 product already open and perhaps used (compact powder LH can't be seen very well but it seems already tried on. However, it is clear that it has been opened because it arrives with the sealing tape, one cut and the other open and half torn!). I'll send the photos and complaint to Beauty Bay right away. Their solution is: either send everything back with the post office (not courier) and wait at least 21 days and then if it gets lost or broken and something else happens it's your fault and they won't refund you (plus it says what things you used or opened they don't refund - since one of my products had already arrived used they wouldn't refund it for sure!). Of course, at this point I prefer another solution which for them is 100% reimbursement for the missing palette but only 40% for the product that arrived open/used/no longer hygienic (!) and 40% reimbursement for the Palette with some broken/shattered eyeshadows! In the end I pay 60% of the price for things that aren't new or whole even though I'm not at fault and then we're talking about branded items so for an already used powder that is no longer hygienic I'll pay around €17! Are we kidding? Definitely for me this is bad service and I will not order again. It has never happened to me that they make mistakes and I pay for their mistakes.

NO START! BUT THERE IS NO OPTION FOR NOT CLICKING THE STAR

I am so dissatisfied with this Beauty Bay! I thought this app was good! I ordered on April 11 2023 and until now April 26 I haven't received the product that I ordered it's just 2 products! I tried so many times sending an email regarding to my follow-up orders and yet no reply! I posted to Twitter and they just reply me to send an email or DM on their twitter *******@beautybayhelp I did DM but still no response and when I opened it it says l can no longer send a message to them. Btw I use my 2 emails to inquire and yet no reply Proof attached bellow on this feedback

Its been my 1st order from them, but I was so positively surprised everything went so smoothly. Shipping time was exactly as expected and the items came as advertised. I will buy from them again. <3

I was very scared after reading these bad reviews because I had placed my order already. I received my product in about a week and a half! Everything worked out okay for me.

I ordered two items on 15th of August and waited 5-7 bussines days as it says on their website and NOTHING. Contacted them and they said I should wait until 15 working days have passed so they can solve the problem so I waited and nothing ever came. I even contacted my local post office to see if maybe the package is there but nothing... now I am waiting for a refund from beauty bay... NEVER EVER ORDERING FROM THEM AGAIN, VERY UNPROFESSIONAL!

I heard about this website from people off of YouTube so I decided to give them a chance. I ordered the B Perfect Stacey Marie palette and two contour sticks and an eyeliner from other brands. I noticed after I checked out one of my items wasn't on my cart. I emailed them and they said there's nothing they can do about it. What REALLY bothered me was the fact that I paid 56.00 for the eyeshadow palette and literally the next day they had it on sale for 39.00 I emailed them again and asked them to give me a price adjustment like all other company's do with no problem. They told me they cannot give me a price adjustment for the palette. Also my items still have not arrived to my house and it has been a while now. I should of just ordered from the B Perfect website because a lot of people said they got their packages within four days. I will never order from this website again due to the simple fact that they have horrible customer service and they put a palette on sale literally the day after I purchased it and refused to give me a price adjustment or fix my shopping cart.

Awful customer service, not once but twice they cancelled my order without notification. Only after emailing to inquire about the status of my order did they tell me.

SCAM SCAM SCAM
Worst website ever. There's no customer service at ALL.
Waiting more than a month for my package to arrive and no response from their website.
Tried to contact them more than 10 times in 2 weeks and they even not trying to reply you.
I understand that it's COVID-19 which can affect the delivery time. But as they advertised it may take up to 25 days for your package to be delivered. But it's more than 30 days so I had enough patience. This COMPANY shouldn't work if they don't care about their customers.

Also most of the REVIEWS are FAKE.
After 1 bad review there're 10 great reviews.

Really? You think it's not noticeable Beauty Bay, you think you're smart?

#scam #fraud #fakeproducts #fromchina

BEWARE,
ITS a SCAM

Susan Collett
G8TR-3K7T-NRS5-P my order never arrived cost me £26 kept saying "in transit" but never came beauty bay won't refund keeping my money even though they can see the brushes I ordered for my daughters Xmas present never arrived. Shoddy do not use them

Have been waiting nearly 3 months for my package. Have tried to reach out to their customer service several times and have not received reply. I live in Australia and am very patient and understanding especially with all that is happening in the world, but I think what makes it worse is their lack of communication. I work in customer service and I find most people are ok with inconvenience if they are reached out to and empathised with. Really poor quality service with Beauty Bay. PLEASE DO NOT ORDER WITH THIS COMPANY!

I've been buying from this company for the last year because I couldn't find the self tanner in a US website. Shipping usually takes longer than I'd like, about two weeks at least, so I usually buy in bulk. I hadn't received my order in 3 weeks and when contacting customer service (by email only as they do not list a business phone number) they told me they would "launch an investigation". No one offered me to ship me a new order which is unusual for a company who has selected a shipping carrier and can file a claim with them while keeping their customers happy. When I asked (and waited days for each reply) if they would send me my missing items they said "we cannot do that, thank you for understanding" and that was that! So I'm basically $#*! out of luck and they are not going to refund my money or send me a new package. This is disgusting behavior and I wish something like this had happened sooner so I wouldn't have been giving them my money for the last year. Worst company ever. Wish I had read these reviews prior to purchasing. Don't just base your purchases on influencer reviews.

Be very careful with this company, if you have a problem with an item (I. E it's not fit for use or for the purpose stated for) from my experience they will not help you at all. They will ask for proof that the product can't be used properly, you will send this evidence and they will come back with "its been opened and used so we can not accept it back" so basically using the evidence they asked you for against you! But as a consumer you have rights which this company from my experience doesnt want to acknowledge... Consumer Rights act 2015 and a short term right to reject an item that is not of satisfactory quality. They took no notice of this so I proceeded and talked to my bank who is going to refund me for the product that isn't of a satisfactory standard and is not fit for use! Now Beautybay are threatening that this may prevent me from making future purchases! So let's clarify, a customer (who has shopped with them a number of times no problem either side) buys a product, that product arrives, customer tries the product out and can see that they can not use that item as it's not fit for use, customer contacts Beautybay, they ask for evidence, evidence sent, Beautybay tries to use customers evidence against them, customer relays thier right as a customer, Beautybay doesnt seem to care about this, customer contacts bank, the bank sort it out and Beautybay threaten the customer with a possible prevention to order ever again... WOW what a company... Will not be spending my money here again, feel free to prevent me from ordering again. <3

I placed an order for 7 items on March 25, Here it is May 15 th and I still haven't received anything. Website shows "Order Despatched" on March 27 and then on May 1st "Closed by System". Fantastic. I emailed through the website for an order update and they sent me back a cut and paste auto-response with no information and no recourse. I filed a chargeback, they didn't send me a refund too, they reply with an email after 3-4 days or sometimes 5 days, with automatic response that consult your local postal service, WTF, what are they going to do if they haven't received anything, I wasted my Money on this $#*!TY COMPANY, this company is UTTER TRASH
Tip for consumers: Just don't use them

Please don't believe on this $#*! they are deduct your money and didn't send anything to you. Even not responding to your emails. I am going to report this company if am not get my stuff.

Waited 34 days with no order received. Beauty Bay refused to refund me for order never received claiming no accurate tracking number. That is their resposibility to provide accurate tracking number in 1rst place so I called credit card company and got refund as no proof they ever delivered package but also would have proved deserved refund would have shown what actually happened to package. NO PHONE CUSTOMER SERVICE & 10 DAY EMAIL WAIT RESPONSE & DONT REFUND OR HELP YOU IN ANY WAY

I ordered 2 eyeshadow pallets and pin-a-dot stickers. 1.it took them 3 weeks to deliver to my country (which is fine since Covid-19 and sh** is happaning in world) 2. They ordered delivery to home and didnt give my telefone number to delivery company 3. They didnt even ask for my phone number when I orderd 4. They didnt contact me when the delivery company wrote to them that they can not contact me 5. I had to contact them to find out what is going on 6. I asked to change my number twice... in seperate e-mails TWICE 7. They still did not change my number 8.and now after 5 weeks my package is sent back and i will get a refund... At least they say i will get full refund... If you are not from UK - dont order from Beauty Bay. Because even if a smallest thing goes wrong there is no customer service and they mostly ignore you and its time, money and you nerves that are going to suffer!

Placed order for my daughter for Chrismas. Asked for order to be delivered to my local COOP. Never received confirmation EMAIL. Decided to check at my local COOP to see if my order had been delivered on the off chance to be told they hadn't got my order. (I have stuff delivered there all the time never had a problem) thought it strange but as it was Christmas assumed that my order must be delayed and id get confirmation soon. Christmas came and went so I contacted Beauty Bay to query where my order is on 31st December. Its taken 3 months of back and forth Emails to be told tough you haven't received your goods and no you can't have your money back. I've attached the EMAILits all there in black and white, I'm now £40 out of pocket.

I have been waiting two months for a refund. They have not gotten back to me and I have contacted them on all platforms. Do not shop here, they will take your money and run.