Beauty Bay

Spent more money to qualify for the free next day delivery. Still not here 9 days later. The first few days they refused to do anything claiming "it wasnt lost, look at the tracking" whilst the tracking showed it hadnt moved in days. After that they told me theyd comtact evri on my behalf for an update which i never received. After that they told me I had to wait over 9 days for a refund to be processed - the items were out of stock so could no longer receive the items I had ordered. By the time the refund is processed I'd have been without the money (£76) for 3-4 weeks, with absolutely nothing to show for it. They offered 10% off which as I said is insulting, considering the site has larger discounts on, or emailed, constantly (e.g. Today there is 20% off), so 10% is in no way an apology.

Customer Service with this company sadly is nonexistent and I will not be placing any more orders with them as found them rude and unhelpful when I contacted them.

Placed a order a month ago,still haven't received it,1UDU-UX3R-J2C1-8,they let me know they lost it.If I ever get a refund I wound consider myself lucky as they made me pay duty before shipping(Asendia) it,as it was a expensive order.Never again

I'm extremely disappointed with Beauty Bay for their misleading terms and conditions. They clearly state no import taxes or duties are required, yet I had to pay them upon delivery. There's never any mention during the checkout process that duties might apply. I even contacted them, pointing out the misleading clause in their terms, and their response was dismissive, pretending there's no issue. This lack of transparency and customer care is unacceptable. Buyers, beware of this shady practice

I received an email saying it was delivered, but I never got it. Emailed the company and was told to ask all my neighbors (I live in an apartment building). I checked, got the log of deliveries from my building…and then the back and forth with customer service began. At least 3 emails before I filled out their 'form' correctly - which was nothing more that a few lines inserted in the email body. And now that there is apparently nothing left to criticize about the info I've provided, it has been absolute silence. I would NEVER order from them again.

I don't recommend this website to anyone, be careful! I placed my order almost 2 weeks ago, yet, I didn't receive my package! And they are charging me almost 20 USD for the shipping with 2 - 4 days after dispatch
Very poor experience,

They replied here by you can send us email! I have Send email no swift action or an actual help! Just Auto general reply…. The worst experience ever

Please never buy from this company. They sell their own brand items, which describes as absolutely amazing items. I bought hair care products, which resulted in hair loss and my be unable to brush my hair. I have emailed advising of the issue, and asking for how can i return it. THE company advised me to stop using product immediately and in next email said they not gonna accept return since the product is open.

I placed an order worth €75 two weeks ago and still have not received my parcel. I have gotten no update on the progress of my order in over a week. The customer services are extremely unhelpful and keep referring me to the courier service who in turn, refer me back to Beauty Bay. Beauty Bay did not supply correct information for customs so the parcel cannot be passed onto the courier company. So my package is in limbo somewhere.

I was also told that I can't cancel my order because it was already dispatched from Beauty Bay however 2 weeks and waiting for an order is a bit of a disgrace in my opinion.

I am really unhappy with the delay in receiving my parcel and also with the lack of communication on the issues causing the delay.

I never ever leave negative reviews for any company or establishment however I am just totally fed up with the lack of communication and lack of urgency to rectify the issue.

I did not receive my parcel last week
I did not receive my parcel last week, the ongoing emails back and forth all week with "customer service " was horrendous, no compassion and lack of support.

Apparently my parcel was given to a neighbour which was not the case as the only photo they could show was the delivery guy holding my parcel and not the neighbour...NOT HELPFUL and unprofessional...

Will not be ordering from these gangsters ever again

Ordered placed 6th October, still not delivered. Beauty Bay keep on saying they are investigating with the courier (Fastway) but no updates until I again place a bad review. Fastway have lost the parcel or the items in it and have informed me of this but Beauty Bay will not refund me or send another package. Same replies constantly from Beauty Bay - we will investigate but no follow up. Terrible Customer Service - I would advise to order from Look Fantastic instead.

I ordered a shrek advent calendar on November 27th and here it is December 20th and still no package. Beauty Bay has done nothing to resolve this issue. Just keep emailing me the same response delays are out of their control. I will not order from this company again because it's obvious they are just in the business of taking customers money but when it comes to customer service or customer satisfaction they could care less!

Shipping took its sweet time and even when I finally received my package, they sent me two of the same eyeshadow palettes when I was supposed to get two different ones. Don't be deceived by the clean/professional/trust-worthy looking website, you'll have a much better time just ordering from Ulta or something. Don't waste your time. Thankfully I got a deal, so my order was only $23 so I didn't waste extra money on this website. If you want something cheap and you're okay with risking all of these things like prolonged shipping w/ very little updates, possibly receiving the wrong product, fighting w/ customer service, etc. then sure, go for it, I guess. Just don't be surprised if you end up regretting it.

This website is so bad to orders from. They're so bad at handling basic shipment & also for some reason charge an extra fee for no reason then claim it's not their fault even though I've shown them proof. If you have an issue they won't just fix it but rather drag it until you're sick of asking them.

The worst company I have had the misfortune of ordering from online. There is no way to contact anyone and you will wait a minimum of three days between each correspondence. They send packages to the wrong addresses, it took over a week between payment for the order to even be confirmed, I could go on. It's fine when it's fine but they don't carry anything particularly special enough for me to warrant this kind of treatment. I would strongly advise anyone to considering buying from other companies that can protect your data and at least answer your questions within a reasonable time and can actually tell you where the items you've paid for are. Would never order again.

Sent the wrong foundation colour to me.
Got in touch with them waited 10 days for a response been waiting over a month for my refund still no refund… keep emailing keep getting automated email back. Never buy from them again, beauty bay customer service are a joke.

Beauty Bay currently have more than £800 of my money that they took for orders that they cancelled immediately (refusing to provide any explanation whatsoever) and that I placed again using alternative methods of payment before I realised that they were being dishonest. They took it last week and told me that I will need to wait up to 2 weeks for a refund. There is no option to speak to anyone on the phone and their customer services email just provides the same $#*! about being sorry for the disappointment and allowing up to 10 working days to receive a refund. This is absolutely unacceptable when they've taken nearly a thousand pounds for a product that never even left their warehouse.

Placed an order and can't even get something as basic as an order confirmation! Seeing all those bad reviews about your shipping performance on the internet I'm starting to regret purchasing from you. I'm in touch with your CS already getting nowhere.
I've now asked for order cancellation, again, silence at the other end.

Update: ultimately items were shipped despite missing order confirmation.

Would leave no stars if I could. Ordered Saturday for next day delivery (mother's day) and it's still hasn't arrived it's now Wednesday. Company claims they're looking into it. I've explained I don't want the product now it was meant to be a mother's day gift. Apparently nothing they can do at this point. Stay well clear of this scam company