Beauty Bay

WORST COMPANY EVER
WORST COMPANY EVER - DO NOT USE

I ordered 3 items, only 2 received, their paperwork clearly states only 2 items were sent. They won't reply to emails
Disgusting

I AM SERIOUSLY DISGUSTED BY THIS COMPANY AND CANT BELIEVE THIS IS THEIR PRACTISE.

I ORDERED TEN ITEMS IN WHICH ONLY ONE HAD BEEN DELIVERED. AS RECOMMENDED BY TRADING STANDARDS, A COMPANY SHOULD TAKE RESPONSIBILITY IF THE CUSTOMER SPENDS MONEY BUT DOES NOT RECEIVE THEIR ITEMS. ON THIS OCCASION, BEAUTY BAY HAS FAILED! IT HAS BEEN NEARLY TWO WEEKS THAT MY HERMES COURIER STOLE MY TEN ITEMS AND DELIVERED ONLY ONE, CHUCKED IT TO MY DOORSTEP. THEY HAVE TAKEN FULL ADVANTAGE OF THE CURRENT COVID-19 SITUATION BY STATING THAT NOTHING CAN BE SIGNED DUE TO THE PANDEMIC! I WAS LEFT COMPLETELY HELPLESS AS I HAD OPENED THE DOOR STRAIGHT AWAY TO AN EMPTY PACKAGE BUT COULDN'T DO ANYTHING! AND I AM TRULY DISGUSTED. I LET BEAUTY BAY KNOW THAT AFTER SPENDING £50 ON MY ITEMS, I HAVE RECEIVED NOTHING. WITH PROOF SUCH AS CCT FOOTAGE AND THE PICTURES OF THE DAMAGED ITEM! AND I HAVE GOT NO RESPONSE OR REASSURANCE THAT I WILL GET MY MONEY BACK. THIEVERY AT ITS FINEST DURING SUCH A HORRIBLE TIME! I WILL CONTINUE TO OPEN THIS CASE UNTILI GET MY MONEY BACK. I WILL NOT ALLOW THIEVERY TO HAPPEN AS SUCH.! DEFINITELY LOST A CUSTOMER AND I WILL BE SPREADING THE WORD NOT TO BUY OR USE THIS COMPANY OR HERMES COURIER!

The salon may look good from the inside, but the inside prices are very bad. They charge you a massive fee if you decide to cancel. They did not give me a heads up for the charge. They don't take a deposit which would make more sense if you decide to cancel, anyway look at the silly mistake they made, so they took a patch test and you are suppose to wait for 48 hours before booking an appointment and guess what... they allowed me to take the patch test and the following day which was my actual appointment... mmmmmm you know where this is going now. So just imagine I went for my hair color and ended up with a allergic reaction who would be responsible. If the company is professional they should at-least tell the customer if you cancel there will be a fee, literally took money out of my account without letting me know. I lost money for no good reason, even after providing them with facts they still didn't give up and say ok as you are new to our shop and it was your first time we will refund you the amount, even if they didn't want to refund me just take all the money from the cancelation fee, but don't make me pay more money for the hair cut, in the end I did my haircut because I lost most of the money anyway, so I ended up paying more, all they said it's not in our hands it's in the system. What a joke. I don't think I'm ever going to be coming back here again. The girls that are working here are very innocent they are just not very knowledgeable. The only person in the salon who maybe ok is humira herself. The haircut was decent only if they could have negotiated with my requirements which is such a shame otherwise I differently would have rated them with a five star. I'm very disappointed, I just hope they can change this ridiculous system and make it easy for the customer, because remember a customer is ALWAYS RIGHT!

Well, if you've been following the saga...you know that I had a faulty item that I returned to Beauty Bay via their free returns, after they viewed video of the fault, via an email that had all the instructions to return the item via Evri.

Instructions followed, click here, put this number in, get a label, send it back...which I did but, in a nutshell, either Evri or inPost have lost the parcel...I am still working on it from that angle BUT when I contacted Beauty Bay to say have you received the parcel, I got a standard issue reply and when I sent them a message back saying it appeared to be lost, all went RADIO SILENT. So much for their, we'll be back in touch within 24 hours - meh. There is NOT a single way to speak to ANYONE at Beauty Bay (just like Evri, annoyingly enough) and so to the faint hearted, it would appear a dead end and no recourse.

In the end, in desperation, I called Citizens Advice Bureau (CAB) and told them what happened...here's where it gets INTERESTING...

It would transpire that, on the basis of the communication from Beauty Bay asking me to return the faulty item, it IS THEIR PROBLEM. And, on the basis of the Consumer Rights Act 2015, I am entitled to a full refund within 14 days of THEIR EMAIL. This radio silent business now explained and there's been no refund, as of yet.

CAB instructed me to email Beauty Bay and inform them of my rights, set a deadline for them to respond and confirm the refund OR I should go to my credit card company because under the Consumer Credit Act of 1974, section 75, the credit card company MUST act on my behalf and refund me based upon what has transpired. Tomorrow close of business is the deadline I set but considering that Beauty Bay's automatic email says they will be back in touch in 24 hours and it's been 48 hours...

The conclusion is this: All I have to say is that CAB is fantastic and were really helpful. I would also say that any company that does not have live humans to talk to about a problem with a product or service is worth boycotting and I will NEVER buy anything from Beauty Bay again, nor (in the event I have a choice) will I use Evri or inPost again.

Ho effettuato l'ordine 1MRC-I8H9-SLX1-L il 2 agosto in largo anticipo per il compleanno di mia figlia. Ad oggi 14/08/2022 so solamente che il mio pacco è stato spedito ma non mi è stato fornito un tracking valido, ovvero ho un tracking che si attiverà solamente una volta che il pacco sarà arrivato a Bolzano (se mai ci arriverà). Specifico che ho pagato 4.50€ di spedizione "tracciata". Ho contattato il servizio clienti ma dopo giorni di attesa mi è stato risposto che loro non hanno un tracking valido al momento e non possono capire dove sia la mia spedizione, ma che se vorrò quando questa sarà in italia (se mai ci arriverà) potrò personalmente contattare il mio corriere. Il servizio clienti afferma, inoltre, che solamente dopo 7 giorni lavorativi dalla spedizione (al momento siamo "solo"al quarto), forse inizieranno a fare qualcosa! Ma ci rendiamo conto? Di che utilità mi è stata questa risposta? Dove mi è stata concretamente fornita assistenza? Per fortuna ho pagato con paypal (cosa che consiglio di fare a tutti), perchè è una lotteria continua con questo sito e ho aperto una disputa. Non penso di acquistare in futuro!