Bed Bath & Beyond

NEVER purchase anything online from this company. I had to placed an order with someone on the phone because there is no place on their website to add my promotion code. They were able to place my order with my promo code, however I received an email from the purchase department 2 days later asking me to call them *******797 - no one EVER picks up and their answering machine says they will call back within 24 hours (NEVER HAPPENED). NO ONE WORKS THERE. I was forced to call several times per day and still nothing. Then I forced to call customer service and they can't do anything about it because it's not their department. I'm currently waiting on the phone to speak to someone who can do something, anything about my purchase. What a waste of my time.

Recently I ordered a bedding set from that bath and beyond. I received a notification a few days later that my package will be delivered the next day, the next day I was home all day and was actually downstairs in the lobby in the apartment building where I live and received a notification that my package had been delivered, it wasn't delivered because I was there and nobody came to the door and there was no notification of delivery either. It is now 10 days later I still haven't seen a reply from them.
I am out $79, have no way to contact them because all they offer is the return of service and I can't return what I don't have I am very disappointed I am actually very angry the worst service I have ever received ever from any company online

Terrible customer service. They DO NOT accept their own coupons if the emailed you in Canada from New Jersey, USA and you try to redeem in USA? They take 60 days to remover an old email so I could sign up for emails in USA. I will be spending my money elsewhere from now on

Expected delivery the 6th per email
On the 7th I get an email saying it's delayed till the 8th(understandable due to bad weather) tracking says it is out for delivery. Now a message says it will be delivered on the 11th. Delay due to bad weather yet the entire state was clear and sunny all day. Location is 15 minutes from fedex site. Insult to injury I get an email tonight telling me half the order is delayed and won't arrive till the 6th FYI that was 2 days ago. Won't be ordering from here again

You shipped to me 3 wastebaskets but I needed only 1 and I ordered same style 1 wastebasket, 1 tumbler and 1 lotion dispenser on March 30th. First time, they shipped to me a broken lotion dispenser. I called to their costumers service and they shipped to me two wastebaskets instead of a lotion dispenser. Now, I can not fix my set because they are out of stock. They are really disappointing a company!

Had to take my daughter to college in another state. Went to Bed Bath & Beyond, A professional escorted through the school and DORM that we chose, everything was marked for each school in each state it was so cool, we followed him, picked out what was needed through the dorm, and when we got to the other state all we did was go to the BBB, and pick it up. It was already packed and ready for us, to take to her dorm so we didn't have to pack it up and hire a truck. We went back and forth 2x's 1/2 mile from her dorm. Such convenience!

I saw an ad for a beach chair it showed it all apart and together so i bought it
A picture of a beach chair came
Their computer messed up yet they blame me
I bought a beach chair yet they won't send it to me instead i get a picture
Don't shop here

I am always impressed with the quality they sell and the fact everything is returnable.
Their coupons are generous as well. Staff pretty helpful unless you go at peak traffic times.

But pay attention to the ones that are off your total price rather than off one item. I can spend hours in this store. They've got everything home related.

I love that he honor coupons after their expiration. I have always had great service, and there is no hassle returning items to the store, even without a receipt.

They have good prices and products that Walmart and Target don't even carry. Really nice kitchen ware but you had better like cooking because those price are a little high.

I purchased a LOT of items from BBB (mostly online) over the past couple of months, as we were furnishing two vacation rentals. We bought bedding, curtains, blankets, throw pillows, bathroom and kitchen items. They both turned out beautifully. We were unsure regarding our color scheme, so I ordered a number of alternative items in different colors and styles, which we later needed to return. Because of the volume of our returns, I called Cust Service to clarify the procedure. They told me I could just take everything to my local store. When we went in this morning, we were expecting a "cool" reception at best, in light of the amount of time and work that would be involved. Instead, we were greeted cheerfully by the Manager (Jane), who asked an Associate (Paul) to help us. Paul was very patient and understanding and managed to scan and locate all the items and apply each purchase to the appropriate credit card, as we had used three. They absolutely made our day by making this process quick and easy. I will definitely continue to shop at BBB!

There is almost always a 20% off coupon every week or month available and coupled with sales, you can't go wrong. Great store, great quality products.

Since your company has decided to stop carrying My Pillow products 60% of this country will never shop at these stores again and we are the 60% with jobs and money. Might as well close them all.

A little expensive but worth the fact that if you can't find an item anywhere else they probably have what you are looking for. Customer satisfaction is guaranteed.

Just reworked our pantry and found everything I needed in one store practically. These guys came thru with fast shipping and good choices of awesome products! Living very rural I use them constantly!

I fell in love with a lotion, went back to get more and the sales agent told me it was seasonal I ended up buying some other scent but it's not what I wanted.

Once again—- you've changed the delivery date. 5th time.

What's up BB&B—- this is truly the worst online purchase I have EVER experienced. Dude—- just deliver the item. Should be simple, right?

These people worked for me in a complaint with a product I bought. They went way over the normal service I expected from an online retailer. Very well done. Thank You

I love Bed Bath and Beyond but when it comes to coupons your the worse. So what is the point of you send in us coupons that we won't be able to used them for a greater discount.

During this pandemic, we need to support USA companies, and American jobs. Put aside your political views, and bring back My Pillow. Your linens are made in other countries.

This is a great place to go if you want that special fragrance and cannot afford department store prices. They are wonderful and simply the cheapest on the market.

I enjoy shopping at Bed bath & beyond and almost always find everything I need. Generally employees are very helpful and they sure take the time to help you.