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Bed Bath & Beyond has a rating of 2.3 stars from 652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bed Bath & Beyond most frequently mention customer service, credit card, and next day problems. Bed Bath & Beyond ranks 70th among Bedding sites.
Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.
Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late.
I never and I mean never shop here! You can find most of the items they sell elsewhere for a fraction of price they charge.
I have been a customer for decades and have always been satisfied with there quality service and selection. I would recommend them to my friends.
A lot of their stuff is expensive but the quality is phenom. They have an excellent selection of products advertised on tv.
Good selection of vacumn cleaners floor cleaners at good prices when on sale bought from different depts some deals better than others
This is a company I order from often. It is a trusted name with great prices and merchandise that is exactly what is advertised!
I love BB&B, always 1st rate service, honor their commitments and have great return polices. 1st rate company and products!
You can always get 20% off most articles that you want. Subscribe to their mail list and you get coupons for $5 off.
Was looking for a 1 (one) cup coffee maker and low and behold found one at BB&B and it was reasonably priced. It is functional and PRACTICAL for my needs.
Always has that little thing that I can never find anywhere else, and they always have everything that no else does. Amazing.
Great place, I like coming at BB&B. Smells good, great customer service, and good products. I wish more stores were like this.
The Blue stoneware I purchased is truly a welcome addition of color to my dining. The quality is superior my friends complement my stoneware.
Products used:
Blue stoneware by elama
I love my Keurig and my Magic Bullet... Excellent service. Clean store and quick service for pick up
Their merchandise is always new and exciting. And their return policy is 'second to none'. A great store with great service.
I really love the workers they r very helpful n the various types of scrubs love the body butters body washes n candles
I like the website so much better than the in-store experience. The stores are so crowded and the lines are always long
I bought a lot of stuff here. The delivery always works on time and a good quality of a stuff, of course!
I can never find anything, everything is crammed together. Just an over priced Walmart. Save your money and time.
I always buy my fragrance there. Wide range of selection to choose from. Prices are competitive and affordable
BB & B is a great shopping experience even for 73 year old male! Rarely do I leave there without buying some kitchen gadget.
Too many shady activities by this company to go over all they pulled in recent years. They sold us a robotic vacuum that turned out to be used even though we bought a BRAND new one, for example. Their most recent poor service had a woman (Ebony) checking why an item that I was confirmed was coming was not even shipped days after the online sale. She said she would e-mail me back and follow through to get me an answer but never did.
I was misled when I called back again after not hearing back from Ebony. Lorraine told me the item was out-of-stock. I researched and found it in California. After I found it, I contacted Lorraine again, and I was told it WAS available in USA but as a Canadian I could not get it. I bought it online at their Canadian site and it showed available when I did so. Worse yet, they were STEALING my funds. They removed my giftcard funds to pay for the item and only because I called twice am I getting my money back. They were keeping it.
They did NOT notify me the item is out-of-stock. They put my funds back only when I said they will not get away with keeping my money when nothing was sent.
When I complained to the corporate customer service manager Munraj, instead of helping me, he said future orders of mine will be cancelled. He now is trying to cheat me by not giving me my Canadian giftcard value in $Canadian dollars. He wants ME to suffer for exchange rate fluctuations.
Gene (Eugene) Castagna, the president, could not care less about their customers. I wrote a heartfelt message to him, only to have it passed back to Munraj. Poor management and they do not care about longtime customers.
Hi there. They are pretty good in their field. My friend ordered furniture and she is satisfied with the quality.
Stop charging membership! This is crazy you charge customers to shop at your stores! Must feel privileged with such a weak economy!
Bed Bath Beyond has removed "My Pillow". This is a blatant form of bullying. I will not shop there again
Tip for consumers:
This company has bought into bully politics of cancel culture. Do NOT shop there!
I've been having back issues and I went to Bed Bath and Beyond, and I found this cushion. It works fantastic like everything the have.
TERRIBLE EXPERIENCE! I purchased an item from them over 2 months ago. (Today is January 12,2024.) Purchase made in November. Upon receipt of the item, I decided to return the item. I went to BB&B's website to do the return and found out -- SURPRISE -- my purchase was through a third-party vendor. This means BB&B did not sell me the item but some company that BB&B allows on the website sold to me. BB&B put me in touch with the vendor. I sent the vendor an email. They sent me a return shipping label. I promptly and timely shipped the item back (the same day I received the label). The item was received at BB&B's warehouse. I waited for my refund which never showed up. I called and emailed the third-party vendor MANY MULTIPLE TIMES and they ignored me. So I contacted BB&B and they gave me the runaround for weeks. At one point, a regular employee over there PRETENDED TO BE A SUPERVISOR to handle my case. She lied to me over and over again. She promised to call me back in 2 days and never called back. I called again and I got a REAL SUPERVISOR who looked into the matter and he discovered that an employee over there took my call pretending to be a supervisor, which is how I found out. BED BATH & BEYOND LITERALLY REFUSES TO PUSH A BUTTON TO GIVE ME MY MONEY BACK. Instead, they have been holding me hostage for over 6 weeks trying to figure out what to do with a third-party vendor who DISAPPEARED all the while they have in their own warehouse the item that I returned. The supervisor told me, "I see that you returned the item and it is in our warehouse." To which I said, "Well, since you have it in your possession, give me my money back." Supervisor said, "I can't do that. We have to follow protocol." WTAF? BUYERS BEWARE! IF YOU SHOP BED BATH & BEYOND, YOU MAY FIND YOURSELVES BENDING OVER AND SCREAMING ALL WITH AN EMPTY HAND...GOOD LUCK TO YOU!
Tip for consumers:
Their return policy is terrible. I returned the item weeks and weeks ago and I have been fighting them tooth and nail to get my money back. I still have not gotten my money back yet! INFURIATING!
Products used:
None
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