• Bed Bath & Beyond

Bed Bath & Beyond

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Overview

Bed Bath & Beyond has a rating of 2.3 stars from 652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bed Bath & Beyond most frequently mention customer service, credit card, and next day problems. Bed Bath & Beyond ranks 70th among Bedding sites.

  • Service
    129
  • Value
    118
  • Shipping
    109
  • Returns
    100
  • Quality
    100
Positive reviews (last 12 months): 3.1%
Positive
1
Neutral
0
Negative
31
119
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How would you rate Bed Bath & Beyond?
Top Positive Review

“Ordered dining chair came in perfect shape”

Patricia S.
4/9/24

Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.

Top Critical Review

“Not Honest”

Paul I.
8/5/24

Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late.

Reviews (652)

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Reviews that mention popular keywords

bed bath (144) customer service (149) credit card (16) gift card (10)
Thumbnail of user tammyw35
Pennsylvania
25 reviews
3 helpful votes
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October 13th, 2016

All kinds of fun stuff to buy and look through. Lots of great products.

Thumbnail of user sandik3
Canada
6 reviews
0 helpful votes
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December 16th, 2016

I love this store but it is expensive for the things I like and I am on a pension!

Thumbnail of user vikkib4
Washington
4 reviews
3 helpful votes
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August 9th, 2016

They have just about anything you are looking for... however. Their prices are WAY TO HIGH

Thumbnail of user sherryl19
Tennessee
36 reviews
46 helpful votes
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May 4th, 2015

We watch the Sunday paper for specials and the prices are very competitive.

Thumbnail of user camerono4
Netherlands
3 reviews
3 helpful votes
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March 27th, 2016

I like coming to Bed Bath and Beyond, really good products, and customer service isn't bad either.

Thumbnail of user raymondf377
Nevada
1 review
0 helpful votes
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August 1st, 2020

NO ONE TO TALK TO, NO COMMUNICATION, JUST TERRIBLE. TRIED FOR DAYS TO RECEIVE A RESPONSE FROM ON LINE AND PHONE NOTHING.

Thumbnail of user preciousp1
California
6 reviews
23 helpful votes
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December 17th, 2015

I love the feel of there custom towels. Worth the trip everytime

Thumbnail of user bettyr22
Arkansas
13 reviews
3 helpful votes
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September 1st, 2016

Good place to shop and order on line. Always a good experience.

Thumbnail of user jatishs
India
7 reviews
4 helpful votes
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March 12th, 2015

Large choices in linen and curtains - room and bath curtains. Lovely range. Easy to use site.

Thumbnail of user wendys70
New York
9 reviews
4 helpful votes
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January 27th, 2016

Great shopping experience and fantastic sales. Products are of great quality

Thumbnail of user coleenen
Indiana
7 reviews
6 helpful votes
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May 1st, 2016

Little higher in prices but the quality is good and the customer service is excellent.

Thumbnail of user verdellc2
Ohio
30 reviews
11 helpful votes
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April 6th, 2016

L like all of there items and i love there sales i look for them all the time.

Thumbnail of user ey124
Pennsylvania
4 reviews
5 helpful votes
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March 31st, 2015

Great price on k cups if you use the 20% off coupon they send me. Free shipping on the k cups..

Thumbnail of user kerrykisling940
Georgia
1 review
0 helpful votes
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August 30th, 2023

Will NEVER purchase from Overstock or B&B.
They put discounts out there that DON'T APPLY!
What a huge waste of my time!

Thumbnail of user patt567
California
11 reviews
5 helpful votes
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April 17th, 2016

I always receive what I ordered and in a reasonable amount of time for a reasonable cost.

Thumbnail of user caitr3
Canada
2 reviews
15 helpful votes
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November 15th, 2016

Always quick and reliable shipping and products arrived unscathed.

Thumbnail of user jb182
Colorado
3 reviews
11 helpful votes
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January 25th, 2016

It doesn't matter if I have save $10 shopping online if I have to pay $10 in shipping.

Thumbnail of user elizabethw75
Tennessee
35 reviews
50 helpful votes
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November 16th, 2015

I love the delicacy of skin and fragrant smells of the body wash and lotion!

Thumbnail of user thomasc122
Wisconsin
20 reviews
0 helpful votes
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June 21st, 2016

Quality products. Many household needs at one place, plenty of quality products.

Thumbnail of user ronaldg29
Michigan
4 reviews
1 helpful vote
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December 11th, 2015

Set up makes it easy to navigate which makes it quick and easy

Thumbnail of user gaila15
New York
8 reviews
6 helpful votes
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November 16th, 2015

I shop for myself here and I get very good deals very good service.

Thumbnail of user melissas87
Maryland
21 reviews
2 helpful votes
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November 4th, 2015

Lots of gizmos and gadgets. Lots of styles to choose from

Thumbnail of user milliem4
Indiana
3 reviews
13 helpful votes
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July 14th, 2015

Everything is provided by Bed Bath and Beyond is good. Even beyond the good.

Thumbnail of user camillek2
Wisconsin
2 reviews
0 helpful votes
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December 20th, 2015

They have great service. I was happy when i left. They have great deals. I LOVE this store!

Thumbnail of user wilhelminae
Australia
14 reviews
9 helpful votes
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November 9th, 2015

Great products with great prices and great customer care.

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