• Bed Bath & Beyond

Bed Bath & Beyond

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Overview

Bed Bath & Beyond has a rating of 2.3 stars from 652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bed Bath & Beyond most frequently mention customer service, credit card, and next day problems. Bed Bath & Beyond ranks 70th among Bedding sites.

  • Service
    129
  • Value
    118
  • Shipping
    109
  • Returns
    100
  • Quality
    100
Positive reviews (last 12 months): 3.1%
Positive
1
Neutral
0
Negative
31
119
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How would you rate Bed Bath & Beyond?
Top Positive Review

“Ordered dining chair came in perfect shape”

Patricia S.
4/9/24

Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.

Top Critical Review

“Not Honest”

Paul I.
8/5/24

Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late.

Reviews (652)

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Reviews that mention popular keywords

bed bath (144) customer service (149) credit card (16) gift card (10)
Thumbnail of user sharifas1
New York
1 review
0 helpful votes
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April 8th, 2022

From the time the item was purchased online. Worst experience on online shopping at bed bath and beyond. Customer service is beyond pathetic useless takes no responsibility from the delivery to the returns or even with refunding
A damaged item has no value and when I want to return it they want me to do the packaging and take the trouble instead of taking any responsibility and when I asked for a refund they said they want toRefund partially now does that mean I'm keeping the partial desk and returning the partial item. I want a full refund for damaged item that has value to me
Please take your item and please return me my full payment I have never had any such experience with any other online purchasing this is third grade business shame on you

Thumbnail of user kateb54
Canada
20 reviews
50 helpful votes
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April 6th, 2016

Okay... I love bed bath and beyond. I love their shower curtains, I love their towels, and I love their... weird bird shaped... I don't even know whats. They have everything I love in a website: free shipping (although it is set really high at $99), and the ability to shop in CAD.

My only real complaint is that when Adam Sandler made "Click" they did not actually add... a Beyond Section. With Christopher Walken. Oh well. What can you do?

In all honesty though, I feel like BB&B changes their stock too often. I like being able to replace certain items in my home with the exact same item (so it feels like the kids never hit them with a basketball in the first place!). Also, it's really hard for potential customers to find items they're looking for after seeing them on pinterest.

When this happened to me with a ruffled shower curtain, I was sort of crushed!

Thumbnail of user christinek1232
Canada
2 reviews
2 helpful votes
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November 23rd, 2022

Tried to do an order...computer screw up on there part resulted jn corrupt order...the order came to 166.67 yet my account was debited for 1169.67 for an order that does not exist...customer service is a waste of time... people you cannot understand reading from a book...have to get bank to launch an investigation while BBB holds are money ransom...never again... most reviews of this company are not good...BEWARE

Service
Thumbnail of user judys20
New Jersey
40 reviews
111 helpful votes
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August 6th, 2015

Wit till you and i get those coupons in the mail. We buy our coffee k-cups here only when we coupons... the other merchandise was too expensive!. I purchased laundry racks from walmart because this store had the same. Once i purchased a rack that broke and the CEO of the company at the store refused to even give me any credit or satisfaction in the matter!. LIKE I STATED--we only buy our k-cups here...

Thumbnail of user roseannz
California
104 reviews
541 helpful votes
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January 3rd, 2017

My husband and I often use Bed, Bath, and Beyond for our household, linen, towels, bedroom needs, and beyond because for the small size of our nearby store, it has most of the products we need. The other great thing about BB&B is that they provide wonderful coupons both in the paper or magazines and especially online. From our experience, even though the coupons have expiration dates, even expired coupons are good to use. Amd we are able to use more than one coupon for a purchase of several items. This definitely is our go-to store for household goods of so many different types, you WILL BE pleasantly surprised.

Thumbnail of user lindas2906
Pennsylvania
1 review
1 helpful vote
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December 19th, 2020

I placed an order online on Nov. 29. Supposedly the item shipped Dec. 6. Then I get an email that says it will arrive by Dec. 12 by USPS. As of Dec. 19 it still says in transit. I call customer service and she told me call back in a couple of days. Not helpful at all. I will not be purchasing from them in the future.

Thumbnail of user oliviat6
Australia
3 reviews
10 helpful votes
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August 6th, 2015

They just made my home very classy. Everyone in love my classy interior provides by bed bath and beyond. But prices are very huge. They should provide items on reasonable cost so everyone can enjoy these classy item for their homes.

Thumbnail of user donnaf35
Illinois
3 reviews
1 helpful vote
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March 12th, 2016

If you can't find it anywhere else - go to Bed Bath and Beyond. Love all the products. Went to store in Largo yesterday and what great service. Caught a few sales and WOW saved a lot of money. Love this store!

Thumbnail of user kayg33
Florida
2 reviews
1 helpful vote
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July 15th, 2017

I ordered a jewelry box on line and it arrived very quickly. The customer reviews of products on their site are very helpful in deciding what product to buy. I have ordered several times from them and have always been happy.

Thumbnail of user mandyh102
California
1 review
3 helpful votes
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August 7th, 2020

I ordered 7 baskets and paid for 7 baskets. Received my order with only 6 baskets enclosed. I thought it would be a simple fix. Call customer service but can't get through to anyone. Have currently been waiting on hold for 1 hour and was told the wait was 30 mins. I found a customer chat window and 'missing items from order' isn't an option and there is a 4 1/2 hour wait for that. They offer text help and that wait is 7 hours?/. It's (Bed, Bath &) BEYOND frustrating! I get that times are more challenging with Covid but in this instance, it's more of an excuse for extremely negligent poor customer service. They took my order and my money within seconds and yet there is no one to help me with their mistake! I will NEVER give them my business again. At some point, I've got to let go of the missing basket because my time is much more valuable.

Thumbnail of user mirzos
New York
1 review
17 helpful votes
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July 25th, 2020
• Updated review

I am waiting over 10 days for them to say my order has been shipped. Then, after hours of trying to talk to someone, they said, "Sorry, I don't know what you want from me"... terrible customer service! They never notified me to tell me my order was out of stock. Then I am dealing with a customer service representative. Never order things from here again! These are scammers.

I will never shop Bed Bath & Beyond ever again
July 25th, 2020
• Previous review

I am waiting over 10 days for them to say my order has been shipped. Then, after hours of trying to talk to someone, they said, "Sorry, I don't know what you want from me"... terrible customer service! They never notified me to tell me my order was out of stock. Then I am dealing with a customer service representative. Never order things from here again! These are scammers.

Thumbnail of user lisap787
Minnesota
7 reviews
8 helpful votes
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February 25th, 2022

I recieved a message today saying that my account was closed do to inactivity. Because I received multiple items that were damaged. Did not know if you dont use their card regularly they will close your account. This will put a hard hit on my credit score. Be ver careful with this company.

Tip for consumers:
That you would need to use their credit card regularly

Products used:
Household

Service
Value
Returns
Quality
Thumbnail of user denises288
Texas
3 reviews
8 helpful votes
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December 17th, 2018

I placed an order on dec 3 and received no updates on the order after about 5 emails and 2 calls I am now being told they are out of stock until feb this was a Christmas gift. I now have no gift for my son a week before they are also saying since it comes 3rd not sure if I can get a refund. Bad customer not to satisfy me with the item or give me my money back. Don't purchase online at all you don't get a straight answer when you call they have no idea what they are doing

Thumbnail of user lorig31
Florida
2 reviews
13 helpful votes
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March 19th, 2018

Bed Bath and Beyond never fails to satisfy. There is always a good selection of top notch products and if the local store doesnt have it in stock its super easy to order online. The only downside is slow shipping.

Thumbnail of user derildac
New York
1 review
0 helpful votes
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August 28th, 2020

Never received product. Asked for refund. Customer service stated they would refund money within 3-5 business days. That was 5 days ago. They owe me $45.34. Said now I have to wait 10 days for money. Reported them to the Better business bureau and the New York State Attorney General.

Thumbnail of user jills85
New Jersey
5 reviews
19 helpful votes
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July 17th, 2017

I love the items from Bed, Bath & Beyond! I am not allergic to their lotions, which is a rarity for me. 90% of lotions out there leave me covered in a rash! But these creams that smell great don't affect me negatively at all. Plus the large number of fragrances is impressive too. I love their hand soaps, especially the new ones with olive oil! It's just not worth going to the store when their website sends me all kinds of great offers on a regular basis. The ONLY time I go to their stores is to return something and save the cost of return postage. I wait for big discounts or discounts plus free shipping before I order, and I have a ton of stuff from this company! Rarely do I find tems that are as great smelling and that I have no allergies to, so BB&B has won my loyalty.

Thumbnail of user floj
North Carolina
3 reviews
10 helpful votes
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May 9th, 2018

Dont buy wedding gifts here. I ordered gift wrap and a card on the gift and neither was ever done. I dont know the bride so this is a big problem. Save yourself the nightmare of dealing with their understaffed call center. Shop elsewhere.

Thumbnail of user matthewz263
Pennsylvania
1 review
2 helpful votes
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September 14th, 2023

I recently ordered a dresser from Bed, Bath, and Beyond and I received a pile of wood with a bunch of screws, nails, and fixtures. I wanted a dresser, not a do-it-yourself carpentry project. This thing is completely ridiculous. To be clear, there are over 90 pieces of wood involved and countless screws and nails. I enjoy a project like the next person, but this isn't what I signed up for. Just give me the dresser that I bought. I feel like Bed, Bath, and Beyond owes me a paycheck for building their furniture for them.

Products used:
A dresser.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherylt672
Texas
1 review
2 helpful votes
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June 9th, 2022

I ordered a Bath Mat on line. They took my money, but never told me it wasn't in stock. I had to call Customer service twice, wondering where my order was, getting the run around both times. They don't give you tracking numbers, or tell you if your order is delayed, because it isn't in stock, and don't know when it will be back in stock. This company has Terrible Customer Service and a lousy, out-of-date merchandise inventory system.

Tip for consumers:
If you need it fast, order from someone else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciar136
Illinois
9 reviews
4 helpful votes
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February 1st, 2017

I like the idea of Bed Bath & Beyond but too often I cannot find what I need. They have what seems like an odd assortment - it's not really a go-to store for anything and they need to consider the inconsistency of their offering. Pricing is high and I never remember to bring my coupon.

Thumbnail of user kp107
Turkey
1 review
0 helpful votes
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July 20th, 2017

I'm considering changing my email because this company will NOT stop sending me adverts. I don't even live in the USA and have never used them. Don't give them your email: you'll never get rid of them.

Thumbnail of user syrenah
Texas
1 review
3 helpful votes
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August 24th, 2019

I ordered Fiesta dishes, I received them in 5 different boxes on different days ( because they were coming from different warehouses I assume) 1 box of 24 bowls had 1 bowl not broken. A box of 17 dinner plates and 6 salad plates had 7 items broken. The next 2 boxes also had multi things broken. My last box of 5 salad plates was packed correctly and nothing broke. This will be the last time I order on line from them. When I returned them to the store they told me that they have seen this a lot. Here's an idea... hire new packers or train them better!

Thumbnail of user charlesj17
New York
100 reviews
130 helpful votes
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May 10th, 2015

Just purchased 4 indoor/outdoor rugs. Price was very good. Shipping was fast. Unfortunately, Two of the rugs had a misplaced weave that had to be cut out, thereby loosening the weave in that line. One rug had dirt damage from the open protective plastic covering. It's not severe enough to go to the trouble to ship back to the manufacturer, but irritating enough to complain about. I've bought a lot of household items from Bed, Bath and Beyond and this is the first time I've had a complaint.

Tip for consumers:
Buying from Bed, Bath and Beyond is easy, the prices are really good, but be prepared for small problems.

Service
Value
Shipping
Quality
Thumbnail of user brians1225
Canada
17 reviews
10 helpful votes
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August 23rd, 2023

Ntftytn.shop is a scam site putting a web page over legitimate sites. I ordered three large items. They went as far having a tracking number to get a cheap little elastic knee support brace delivered. So they were trying to delay for time to keep money.

Tip for consumers:
Stay away from the .shop sites. They front web pages on legit sites.

Products used:
None. Pure scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizak20
Canada
1 review
5 helpful votes
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February 12th, 2021
Verified purchase

When I bought stuff on line I received confirmation with wrong delivery address and I try to change to my address multiple times, but except confirmation on my email that someone try to change address nothing happens.
Next day I call costume service and they insure me that they finally able to change address, but forgot to mention that if I fail to do it in first 30 min after ordering, they will deliver to wrong address.
That exactly what happened.
After multiple calls when I did not receive my staff, I was told that someone contact me with information.
Never happened.

Tip for consumers:
Never buy stuff on line from Bath Bed and Beyond, trouble.

Products used:
Rod and window drapes

Service
Shipping

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