Bed Bath & Beyond has a rating of 2.3 stars from 652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bed Bath & Beyond most frequently mention customer service, credit card, and next day problems. Bed Bath & Beyond ranks 70th among Bedding sites.
Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.
Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late.
I bought a Jerdon Lighted Makeup Mirror on the Bed Bath Beyond website and within months it stopped working. I called the BBB customer service line and was sent a downloadable free Fedex return label and a refund on my credit card for the electrician's fee. After mailing the mirror back to BBB and finding out it had been received, I didn't see a refund. I called customer service and was told to wait a full 5 business days for the refund. Several days later, I received a delivery - it was the original non-working mirror! No letter or other documents in the box except for the note I enclosed when I sent to BBB. I called customer service, and now I'm told that I wouldn't be receiving a refund nor credit because the purchase was made more than 90 days ago. This AFTER I was assured that I was receiving a credit in full so I could purchase a new mirror. I spent A LOT of money over many years at BBB. I see why they're going out of business - many stores have already closed! The customer service is terrible and inconsistent. I won't be buying anything else from the company.
Tip for consumers:
Don't order from the bedbath&beyond website!
Products used:
The mirror until it stopped working!
They had the giant pillows I wanted for the bed where we watch television. The old ones wore out after so many years.
Products used:
giant pillows
I ordered a Comforter Set Its not True to size the seams are coming out of it. The color is not blue its green.
OK, SO IT IS SOMEWHAT EXPENSIVE, BUT THE SELECTION OF COLORS AND PRODUCTS ARE GREAT. THE NUMBER ONE REASON IF YOU HAVE THE MONEY, THE ITEMS LAST LONGER THAN THE MAJOR STORES!
I purchased a hamper at bath and beyond I retuned the hamper and I wasn't given my full refund back I was charge four dollars for retuning the item back
And for 4 days there is no answer to mail or phone.no chat. Only. These good reviews are contradicted to the reviews in trust pilot and others
Pretty much got to have a 3 digit paycheck to go here. Lucky if you walk out with a grand paid for a full bed room set.
Coupons to use with every item and so very many items to choose from! I always shop here and am never disappointed.
Always enjoy shopping at BB&B. Always buy sheets and towel there as they don't wear out. You get what you pay for.
This is a great store for your towel and sheet needs. Especially if you have a "wet" significant other and need replacements.
All the bathroom accesories should be ordered here. Excellent service, good pricing and the variety of choice!
I still remember my first officially mine bedsheets that my godmother bought me here :) Still use them! 8 years later ;)
Love these products and all all of my bedroom bits and pieces from this company. Never been disappointed with them yet
This is by far my favorite place to shop. Anytime I see a review site for BB&B I absolutely have to recommend it!
The prices are excellent especially the makeup, Hair products, tooth paste, etc. Another place with a great mix of products
Overall my experience has been positive and satisfied with customer service at Bed bath and Beyond and will shop again.
Love that if the store doesn't have something in store - they will order and I don't have to pay shipping.
From soaps, shampoo, body wash, and creams, they always carry the best products at reasonable pricing. And they sales rock!
Great return policy and in store assistance... Only negative is so much stuff in the stores it is hard to maneuver your cart.
They have a cage in front of the store, so the cashier can get it quickly. No customer service, no waiting in line. Wow.
Ok i need to say one thing is I got forwarding products but I use real money to shop bed bath and beyond, and none of them will tell u why they cancel your order. I purchase, try to, a warm wrap, only one thing, but I discover their membership fee discount so I joined the plan, pay more bucks. Its fine then, I start to order, and trying 5 times, none can I order, and you know what, I need to handle their emails daily as well, with their CS claimed will call me back, none of them do, and they dun REFUND for membership fee or others, if I cant buy anything on bb&b what s the point collecting my membership fee and gift card? They dun reli help you even I contacted their CS daily, for whole week, can u imagine its tat hard to buy a product from them.
ALL CANCELLED no matter how confused I'm to buy it: I got a record here for the only 1 item I trying to buy online from them, and dunno whats going on, so I keep trying, I changed my card, changed my forwarding address to office address, changed to a gift card... NONE WORKS, NO ONE HELP. Is it using a forwarding address not allowed? If yes, they should tell me upfront or at the first time trying, not by the 5th time I trying, plus I asked their CS, they said they dunno, they tell me to wait for them call back, or I call back, are u $#*!ing serious? I do this for 1 whole week, daily CS with them plus mobile phone.
MAR 17,2021 TOTAL
$8.44 ORDER NUMBER
MAR 19,2021
TOTAL
$8.44
ORDER NUMBER
MAR 19,2021
TOTAL
$8.44
ORDER NUMBER
MAR 19,2021
TOTAL
$8.44
ORDER NUMBER
MAR 20,2021
TOTAL
$8.44
ORDER NUMBER
Tip for consumers:
they seems going bankrup that they dun allow u refund for membership fee which they dun allow u to order.
Products used:
I will fight for Justice, they just email back still verifying.
I lose my mind in this store. Such lovely bedding in such bright colors. And especially the bath items
I received an email with a promotional deal to earn up to $150 back on a purchase over $600, I had my completion discount available still to use so purchased my stroller a bit earlier than I was planning to. The email promotion that I received showed it was from BuyBuy Baby with the Canadian flag beside it, when I clicked the link in the email it brought me to the Bed Bath & Beyond website, which makes sense since there isn't actually a BuyBuyBaby in Canada. I never received the the $150 "My Funds" and have been trying to get this resolved for weeks now, to be told over and over that this was a US only promotion. The stroller is now on sale for $150 off and they aren't willing to price match in place of the My Funds, no where in the email promotion does it say its a US only promotion and clearly looks like its for CDN consumers. I should also note that this is the same format that I have received the 20% coupons in the past which work fine on the Bed Bath & Beyond website. Long and short of it I'm out $150 which would be great to put towards my nursery chair, will be attempting to go talk to someone in store to try and resolve this, but not holding my breath, so far customer service has been useless on the phone and online.
Save yourself hassle and return problems they don't inform you bout your items and hold your money for weeks return policy My $#*!
Products used:
Chairs canceled were on back order wasn't told till weeks later
I love their prices, they sell pretty quality stuff. I wish they would have more furniture and tech stuff, other than that they are handy
Bed Bath & Beyond sells all manner of home, kitchen, bed and bath products.
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