• Bed Bath & Beyond

Bed Bath & Beyond

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Overview

Bed Bath & Beyond has a rating of 2.3 stars from 652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bed Bath & Beyond most frequently mention customer service, credit card, and next day problems. Bed Bath & Beyond ranks 70th among Bedding sites.

  • Service
    129
  • Value
    118
  • Shipping
    109
  • Returns
    100
  • Quality
    100
Positive reviews (last 12 months): 3.1%
Positive
1
Neutral
0
Negative
31
119
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How would you rate Bed Bath & Beyond?
Top Positive Review

“Ordered dining chair came in perfect shape”

Patricia S.
4/9/24

Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.

Top Critical Review

“Not Honest”

Paul I.
8/5/24

Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late.

Reviews (652)

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Reviews that mention popular keywords

bed bath (144) customer service (149) credit card (16) gift card (10)
Thumbnail of user robing388
Vermont
3 reviews
2 helpful votes
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August 30th, 2021

I bought a Jerdon Lighted Makeup Mirror on the Bed Bath Beyond website and within months it stopped working. I called the BBB customer service line and was sent a downloadable free Fedex return label and a refund on my credit card for the electrician's fee. After mailing the mirror back to BBB and finding out it had been received, I didn't see a refund. I called customer service and was told to wait a full 5 business days for the refund. Several days later, I received a delivery - it was the original non-working mirror! No letter or other documents in the box except for the note I enclosed when I sent to BBB. I called customer service, and now I'm told that I wouldn't be receiving a refund nor credit because the purchase was made more than 90 days ago. This AFTER I was assured that I was receiving a credit in full so I could purchase a new mirror. I spent A LOT of money over many years at BBB. I see why they're going out of business - many stores have already closed! The customer service is terrible and inconsistent. I won't be buying anything else from the company.

Tip for consumers:
Don't order from the bedbath&beyond website!

Products used:
The mirror until it stopped working!

Service
Value
Shipping
Returns
Quality
Thumbnail of user joachimg9
New York
5 reviews
13 helpful votes
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July 31st, 2019

They had the giant pillows I wanted for the bed where we watch television. The old ones wore out after so many years.

Products used:
giant pillows

Service
Value
Quality
Thumbnail of user kimberlym1340
North Carolina
1 review
0 helpful votes
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March 26th, 2021

I ordered a Comforter Set Its not True to size the seams are coming out of it. The color is not blue its green.

Thumbnail of user susang100
Arizona
24 reviews
26 helpful votes
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April 8th, 2016

OK, SO IT IS SOMEWHAT EXPENSIVE, BUT THE SELECTION OF COLORS AND PRODUCTS ARE GREAT. THE NUMBER ONE REASON IF YOU HAVE THE MONEY, THE ITEMS LAST LONGER THAN THE MAJOR STORES!

Thumbnail of user diasyd
New York
1 review
0 helpful votes
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July 23rd, 2022

I purchased a hamper at bath and beyond I retuned the hamper and I wasn't given my full refund back I was charge four dollars for retuning the item back

Thumbnail of user os13
Israel
1 review
0 helpful votes
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September 17th, 2020

And for 4 days there is no answer to mail or phone.no chat. Only. These good reviews are contradicted to the reviews in trust pilot and others

Thumbnail of user paiges3
Missouri
20 reviews
14 helpful votes
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March 28th, 2015

Pretty much got to have a 3 digit paycheck to go here. Lucky if you walk out with a grand paid for a full bed room set.

Thumbnail of user deborahc28
New York
17 reviews
32 helpful votes
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June 15th, 2015

Coupons to use with every item and so very many items to choose from! I always shop here and am never disappointed.

Thumbnail of user cees5
Washington
10 reviews
3 helpful votes
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April 12th, 2017

Always enjoy shopping at BB&B. Always buy sheets and towel there as they don't wear out. You get what you pay for.

Thumbnail of user ragnorl
2 reviews
27 helpful votes
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December 17th, 2015

This is a great store for your towel and sheet needs. Especially if you have a "wet" significant other and need replacements.

Thumbnail of user leilam8
New York
1 review
0 helpful votes
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January 18th, 2021

All the bathroom accesories should be ordered here. Excellent service, good pricing and the variety of choice!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hilaryp1
Germany
10 reviews
7 helpful votes
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March 14th, 2016

I still remember my first officially mine bedsheets that my godmother bought me here :) Still use them! 8 years later ;)

Thumbnail of user svena6
GB
5 reviews
1 helpful vote
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April 1st, 2018

Love these products and all all of my bedroom bits and pieces from this company. Never been disappointed with them yet

Thumbnail of user jermym1
Illinois
5 reviews
8 helpful votes
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November 22nd, 2015

This is by far my favorite place to shop. Anytime I see a review site for BB&B I absolutely have to recommend it!

Thumbnail of user karinh10
Pennsylvania
5 reviews
1 helpful vote
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January 4th, 2017

The prices are excellent especially the makeup, Hair products, tooth paste, etc. Another place with a great mix of products

Thumbnail of user rital102
Virginia
4 reviews
5 helpful votes
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May 5th, 2019

Overall my experience has been positive and satisfied with customer service at Bed bath and Beyond and will shop again.

Thumbnail of user paml10
Wisconsin
4 reviews
8 helpful votes
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March 12th, 2015

Love that if the store doesn't have something in store - they will order and I don't have to pay shipping.

Thumbnail of user giuliom2
Canada
14 reviews
3 helpful votes
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July 24th, 2016

From soaps, shampoo, body wash, and creams, they always carry the best products at reasonable pricing. And they sales rock!

Thumbnail of user londaj
Virginia
6 reviews
17 helpful votes
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October 6th, 2015

Great return policy and in store assistance... Only negative is so much stuff in the stores it is hard to maneuver your cart.

Thumbnail of user da16182
North Carolina
11 reviews
6 helpful votes
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June 21st, 2015

They have a cage in front of the store, so the cashier can get it quickly. No customer service, no waiting in line. Wow.

Thumbnail of user anney51
Hong Kong
1 review
0 helpful votes
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March 21st, 2021

Ok i need to say one thing is I got forwarding products but I use real money to shop bed bath and beyond, and none of them will tell u why they cancel your order. I purchase, try to, a warm wrap, only one thing, but I discover their membership fee discount so I joined the plan, pay more bucks. Its fine then, I start to order, and trying 5 times, none can I order, and you know what, I need to handle their emails daily as well, with their CS claimed will call me back, none of them do, and they dun REFUND for membership fee or others, if I cant buy anything on bb&b what s the point collecting my membership fee and gift card? They dun reli help you even I contacted their CS daily, for whole week, can u imagine its tat hard to buy a product from them.

ALL CANCELLED no matter how confused I'm to buy it: I got a record here for the only 1 item I trying to buy online from them, and dunno whats going on, so I keep trying, I changed my card, changed my forwarding address to office address, changed to a gift card... NONE WORKS, NO ONE HELP. Is it using a forwarding address not allowed? If yes, they should tell me upfront or at the first time trying, not by the 5th time I trying, plus I asked their CS, they said they dunno, they tell me to wait for them call back, or I call back, are u $#*!ing serious? I do this for 1 whole week, daily CS with them plus mobile phone.

MAR 17,2021 TOTAL
$8.44 ORDER NUMBER

MAR 19,2021
TOTAL
$8.44
ORDER NUMBER

MAR 19,2021
TOTAL
$8.44
ORDER NUMBER

MAR 19,2021
TOTAL
$8.44
ORDER NUMBER

MAR 20,2021
TOTAL
$8.44
ORDER NUMBER

Tip for consumers:
they seems going bankrup that they dun allow u refund for membership fee which they dun allow u to order.

Products used:
I will fight for Justice, they just email back still verifying.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondag5
Washington
10 reviews
12 helpful votes
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May 15th, 2015

I lose my mind in this store. Such lovely bedding in such bright colors. And especially the bath items

Thumbnail of user christinew872
Canada
1 review
0 helpful votes
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March 24th, 2021

I received an email with a promotional deal to earn up to $150 back on a purchase over $600, I had my completion discount available still to use so purchased my stroller a bit earlier than I was planning to. The email promotion that I received showed it was from BuyBuy Baby with the Canadian flag beside it, when I clicked the link in the email it brought me to the Bed Bath & Beyond website, which makes sense since there isn't actually a BuyBuyBaby in Canada. I never received the the $150 "My Funds" and have been trying to get this resolved for weeks now, to be told over and over that this was a US only promotion. The stroller is now on sale for $150 off and they aren't willing to price match in place of the My Funds, no where in the email promotion does it say its a US only promotion and clearly looks like its for CDN consumers. I should also note that this is the same format that I have received the 20% coupons in the past which work fine on the Bed Bath & Beyond website. Long and short of it I'm out $150 which would be great to put towards my nursery chair, will be attempting to go talk to someone in store to try and resolve this, but not holding my breath, so far customer service has been useless on the phone and online.

Service
Thumbnail of user jayj759
Missouri
1 review
0 helpful votes
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April 22nd, 2022

Save yourself hassle and return problems they don't inform you bout your items and hold your money for weeks return policy My $#*!

Products used:
Chairs canceled were on back order wasn't told till weeks later

Service
Value
Shipping
Returns
Quality
Thumbnail of user philt29
California
5 reviews
1 helpful vote
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April 4th, 2017

I love their prices, they sell pretty quality stuff. I wish they would have more furniture and tech stuff, other than that they are handy

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