Bed Bath & Beyond

I purchased a 7piece queen comforter made by nanshing and I was very satisfied with my purchase, the price and the material

From the time i did my baby registry. Worst experience on online shopping at bed bath and beyond. And buy buy baby Customer service is beyond pathetic useless takes no responsibility from the delivery to the returns or even with refunding. I don't know from where to begin, from my registry someone order more than a $1,000 worth gift and they cancelled it three times i spoke to them each times they been cancelling they said its a loss prevention department that handles this kind of purchases they been holding the money more than a week each time the item was purchased and for the third time we literally have to beg them to purchase item and they send me email saying that now they are not going to put a restriction amount on my registry so i can go head and place the order and guess what for the third time it got cancelled so i am tired of them and told my people not to buy anything not to mention every time someone order anything they cancelled it and we have to call again... and again their customer service problem and handling their business didn't stop in that i ordered the Elvie wearable double electric breast pump for $549.99 and the delivery shows from 6/2-6/7 after i ordered maybe 8 hours later the item marked delivered and i was confused and called them why the item was marked delivered they said the item was delivered the same day, i ordered the item on Sunday evening i dont know how its possible for the company to deliver it in the middle of the night so i am told the driver send a picture proof of delivery so they wont be able to replace it one of the representative said since its very expensive they are not allowed to replace it but its okay for me to loose my money i just couldn't believe and i keep calling until i get it resolved and i am told to report a police and i did they still refused to replace it for me because it was expensive. This is the worst experience i have ever experienced in my life... please please do not do your baby registry in this company its simply scam BIG SCAM! They don't even want you to contact corporate so unless you want to loose your money and get disappointed stay away from buy buy baby!

I ordered a Norelco 9500 electric shaver on line but when I went to the store. They tried to give me Norelco 9450.

I ordered something online. The store canceled my order. Still have received my $$ back. Never order anything one from this store.

I love the store and the product assortments, but they are simply too expensive and truly don't add value to the customer.

Used their website for a gift. Wasn't bad. Was confusing to register for the gift card for the couple.

Ordered some egyian towels, came apart when using and got refund plus $200 compensation.it was a very good experience for me

Since the last time I returned something to Bed Bath and Beyond their policy has really changed for the worse as far as customer service is concerned. I had bought a CRUX coffee machine 60 days prior to it failing. I brought it back with the receipt 2 days later with the belief the store would readily take it back. NO WAY! Cashier said my return was late. Manager had the same determination. He gave me CURX's phone # and told me to deal with it. These people are getting paid to spend their time dealing with these companies whose products they represent, but I, the customer, was sent home to do this job, which took hours of my time, which as a senior is precious. Despite my limited time I felt there was more I had to do - to call out the store and the product. The BBY manager, it turned out, gave me the # for his headquarters rather than CRUX's, which took some time to find. When I got to them, I asked where they were located and was told Canada but ultimately found out their coffee maker was a Chinese product. When I asked for a return shipping label they said they didn't want the coffee pot back. This was actually a piece of garbage that would become part of a landfill as many of these products had and will. One of CRUX's websites has product reviews, many of them coinciding with mine. I wish I had read them before the purchase and knew that Bed Bath had become so customer unfriendly since the last time I returned something when it was a great experience. Well, that's the last time I'll buy anything there. I subsequently bought a Cuisineart coffee maker for 1/2 the price Bed Bath was selling it for at Costco.

After ordering a bed from Bed Bath & Beyond, I had selected the nearest store in my area to shop from, bought a bed and requested it to be delivered. After two days I got an email and it stated the bed was coming from California, I was upset knowing I had to wait longer but was also confused because I chose my nearest location to shop from. Since then I have been waiting almost four weeks for this bed to be delivered, after calling every day, I had been promised a refund and also the manufacturer to send out another bed. Since then, I have only been given 59$ out of the 259$ purchase I made. Currently 7/12/20 I still do not have my bed nor a refund, I have requested Devan to pick it up from Fedex a week ago and there has been no status update on this lost item. This is devastating and all the confusion is based off one simple misunderstanding on their site, I THOUGHtT I WAS SHOPPING AT THE LOCAL STORE. I specifically changed the settings to get results in my locals store and I was scammed on a bed purchase without a bed.

I recently purchased something from Bed Bath and Beyond online very fast shipping can't complain would recommend

Pros:
- They process in-store pickup very fast
- Quality is good

Cons:
- Price is on the higher side
- Local store inventory is sometimes limited

Long Wait Times And When You Finally Get A Person There Totally Useless. Will Never Shop There Again.

Ordered 3 8in.cake pans on the 12/10 and expected to receive by end of week and this is 12/22.Apparently after 2 hours of phone work on 12/19 I found out thru USPS that the shipping label was damaged and package was never scanned for delivery. I called BB&B on12/19 and explained the problem. First person without loooking at shipping history said computer says it will be delivered today disregarding my information. Called a second time and this person was helpful and after checking said they would reorder and ship it overnight and get an email confirmation the next day which I was pleased. No email came and no package by12/22 so I called again and was told computer says its being delivered today.I went thru what USPS told again and she said they would reorder it again and I asked why this wasn't done on Monday and she said they were waiting on me to call back to tell them it did not come on Monday. THIS WAS NEVER SAID TO ME TO DO and if I hadn't called back I would still be waiting. So much for the special cake for Christmas.

I like the stuff in this store but I find them to be a bit too expensive.

I have 500 expired coupons and they take them anyway. I really enjoy that about the store.

Me and my husband even registered for our wedding. And it was great:-) love the place

Easy 2 access wedding registry online & have items shipped. What a relief! Easy is good

I really like this store just wish they had more of a selection of home decor.

I ordered the Novogratz Collection Brittany Futon on October 9th and received an email with receipt and a thank you for my order. Estimated delivery time was from Oct 16-23rd. Being that I never received a follow up email like most sites (including Amazon and Wayfair) do, telling me that my item had been shipped, I decided to call in. When I tried that, I was offered to chat, so I did. And my response was simply the following: " We're sorry your order has been cancelled. You were not charged for the canceled items unless you paid with a Gift Card or Merch Credit. In that case, a refund will post to your My Funds account within 48 hours. How else can I help you?" Can you believe this? I was supposed to possibly receive my sofa today. I was COUNTING on this delivery to be received TODAY or during the week at the latest and now I have nothing! I demanded to speak to a supervisor and although, I did eventually get a call back from Jack who was a nice person, he did ABSOLUTELY NOTHING that would make me want to continue to be a Bed Bath & Beyond customer. The inconvenience that this has caused me is a really big one. I had a house warming party the following weekend and now I have no living room sofa. I have to find a whole new sofa with a reliable company and it will take more time to receive. Or end up much more expensive if I have to pay for a rush delivery. Do NOT buy online with Bed Bath & Beyond if you don't want your item to be canceled without notification or good reason: my credit card is in perfect standing and all payments are going through without any issue with other vendors. The issue had nothing to do with me. This review will be posted in all major review platforms on the internet. I wouldn't want this to happen to someone else if I can help it.

Bed bath and beyond. The products are good quality, However, too expensive for its quality.

There seems to be no probelm with ordering one or two items on-line, BUT - for God's sake don't try to order three items at the same time - the order goes to hell quickly - they will process the 1st - two item without any problems, the 3rd item for some damm reason always creates an issue - either - they no longer suddenly don't have it, pricing is wrong on it, otr you muct come to the store to pick it up - no problem shipping the other 2 items - just not that 3rd item - the whole on-line experience IS to have it SHIPPED to your home so you don't have to go to the damm store to pick it up! Next, try to cancel out the 3rd item that they can't ship to your home and you will spend a good 1/2 hour talking to customer service about it - and anotehr 1/2 hour trying to correctly correct the billing amount after removing the 3rd item. This has happened a number of times - I don't understand why they can't comprehend an order beyond 2 items. TOTALLY screwed up on-line site. I'm no longer a customer of BBB - screw them!

Just recently bought a new bed from here. Great customer service and great prices.

But too expensive. I save all my coupons and use them all at once.