• Bedroom Furniture Discounts

Bedroom Furniture Discounts

Is this your business?
Write a Review

Overview

Bedroom Furniture Discounts has a rating of 3.5 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bedroom Furniture Discounts most frequently mention customer service, white glove, and perfect condition. Bedroom Furniture Discounts ranks 22nd among Furniture sites.

  • Service
    72
  • Value
    72
  • Shipping
    67
  • Returns
    29
  • Quality
    63
Positive reviews (last 12 months): 84.2%
Positive
16
Neutral
0
Negative
3
63
See all photos
How would you rate Bedroom Furniture Discounts?
Top Positive Review

“Great experience”

Gina B.
2/15/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything. So excited to put this dining set to use for upcoming holidays.

Top Critical Review

“DO NOT BUY”

Natalie L.
11/7/24

Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they'll dismiss it, claiming the furniture isn't broken. Even if the cracks are sharp enough to cut, they'll insist it's "normal for stone," waving around a laughable brochure (which looks like it was made by a 5th grader) as "proof." This is all part of their con. Don't waste your money on this dishonest business. Avoid at all costs!

Reviews (255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (102) delivery company (15) emma mason (17) bedroom furniture (41)
Thumbnail of user nataliel1161
New York
1 review
0 helpful votes
  • Send Message
November 7th, 2024

Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they'll dismiss it, claiming the furniture isn't broken. Even if the cracks are sharp enough to cut, they'll insist it's "normal for stone," waving around a laughable brochure (which looks like it was made by a 5th grader) as "proof." This is all part of their con. Don't waste your money on this dishonest business. Avoid at all costs!

Tip for consumers:
SUPER SHADY!! Look closely at other reviews. I am not the only one this has happened to.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginab810
Colorado
1 review
0 helpful votes
  • Send Message
February 15th, 2024

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.
So excited to put this dining set to use for upcoming holidays.

Products used:
Dining table and chairs

Service
Value
Shipping
Quality
Thumbnail of user corryns
New York
1 review
0 helpful votes
  • Send Message
February 1st, 2024

Honestly, I was worried about ordering from this company as their prices seemed "too good to be true". I found an exact piece from a big name, high end brand for half the price on their site. I ordered and immediately got an email confirmation. Although shipping took longer than expected, Nadir, one of the customer services reps was very quick to reply anytime I reached out. I would 100% order again.

Products used:
Furniture

Service
Value
Shipping
Quality
Thumbnail of user garyt1049
New Hampshire
1 review
0 helpful votes
  • Send Message
December 31st, 2023

We ordered a piece of furniture to go with an existing set. Everything was great. The best part was that Nadir gave us consistent updates throughout the process. Never did we have to chase someone for status information. This is rare today and was greatly appreciated.

Products used:
Glass door cabinet

Service
Value
Shipping
Quality
Thumbnail of user jimmyp318
Louisiana
1 review
0 helpful votes
  • Send Message
January 19th, 2024

We purchased a Kitchen Table set. It took a while for delivery, but that was expected and stated at time of purchase. Customer service was in contact throughout the entire experience. Nadir, Carl, and Tiffy were very professional and courteous.

Service
Value
Shipping
Thumbnail of user angswc
Florida
2 reviews
1 helpful vote
  • Send Message
December 27th, 2023

After experiencing so many delays following the pandemic, I ordered 11 pieces of furniture that came as 17 separate packages in June setting a delayed delivery of December when I would be moving into a newly constructed senior living facility. I was assured this would all come together.

I had a few panicked moments when I learned the original delivery company that was storing my furniture went out of business. The furniture had been seamlessly transferred to another company that did a stellar job. Lourdes was fantastic. I learned that it better to coordinate delivery through Emma Mason and Lourdes really had my back promptly returning calls and sending emails.

It was the best delivery experience we have ever had. The furniture was in great shape, the deliverers were knowledgeable and professional. We will definitely recommend Emma Mason.

Products used:
Furniture

Service
Value
Shipping
Quality
Thumbnail of user timtbendel
Arizona
1 review
0 helpful votes
  • Send Message
December 27th, 2023

11/24/2023 - 12/22/2023

We had a GREAT experience start to finish! Great price! $100.00's less than our local outlets!
Fast shipment!
White glove delivery (included) they brought them into our home and set them up right where we wanted them! Fast Friendly, Professional! Great follow up too as we have been called by BOTH the delivery company and the retail website to make sure we were happy!

WIN, WIN, WIN! All around

We would do it all over again and may just do that very soon!

Products used:
Kincaid map drawer nightstand(s)

Service
Value
Shipping
Quality
Thumbnail of user kathleenb2333
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 28th, 2023

I was skeptical, but did my research and decided to order a table on Black Friday. The deal was amazing, but the experience was even better. I received frequent communications, including a notification of when my payment was processed. Kayce was my contact, and she kept me informed every step of the way. The delivery company was timely and efficient, and the table was in perfect condition. This experience was far better than my recent experiences elsewhere, including with a well known national furniture store.

Products used:
Dining table

Service
Value
Shipping
Returns
Quality
Thumbnail of user deni.anderson2010
New Jersey
1 review
0 helpful votes
  • Send Message
November 5th, 2023

I was looking for a particular bedroom set and although other furniture stores carried it, I got the best deal all around with Emma Mason. From the order process, proactive communications every step of the way, and their delivery with white glove service was absolutely fantastic. I ordered my bedroom set early because this high end set would take while and I was told it would be closer to the end of the range of time they gave. Most importantly, I saved a great deal by purchasing from Emma Mason. Really pleased and highly recommend Emma Mason for all your furniture needs.
Denis from NJ

Products used:
Bedroom Furniture.

Service
Value
Shipping
Quality
Thumbnail of user barbaras4396
California
1 review
0 helpful votes
  • Send Message
November 19th, 2023

I can't express enough how great this company is, especially their customer service. I delayed my shipment for two months and Nadir Iqbal was in communication with me during that time and after I received the furniture. Products were in excellent condition when they arrived. Drivers did a great job in setting up furniture. I will definitely buy from them again. Thanks again, Nadir!

Service
Value
Shipping
Quality
Thumbnail of user mikeh1526
Texas
1 review
7 helpful votes
  • Send Message
December 8th, 2020

Found our bedroom suite locally but able to save a great deal by purchasing through Discount Bedrooms. The company was very upfront letting us know there would be a delay in shipping the furniture. Gary David, the Customer Success Manager, did a great job keeping us posted on the order progress.

Products used:
Intercon Furniture Wolf Creek in Vintage Acacia

Service
Value
Shipping
Quality
Thumbnail of user mad26327
New Mexico
1 review
0 helpful votes
  • Send Message
January 23rd, 2024

I waited 4 months to receive my furniture and one piece was received cracked and broken. The company was notified within 24 hours and I requested a replacement piece, not even a full return or refund. The company ran circles around my proposal and delayed me another 4 months then denied to replace the pieces and would not accept a return. I spent $5000 on a broken bed and this piss poor company did not assist me at all when it came to their terrible quality product. DO NOT ORDER FROM THIS COMPANY. Dr. Mark Denney

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciaj534
South Carolina
1 review
9 helpful votes
  • Send Message
September 22nd, 2020

Had questions while placing an order online so I utilized the chat function. Was connected to a representative named Vicki who was efficient, courteous and very helpful! She answered all of my questions and stayed with me until I completed the order process. Three thumbs up!

Thumbnail of user carmelab34
Mexico
1 review
3 helpful votes
  • Send Message
April 26th, 2022
Verified purchase

We waited patiently for months for a bed delivery. Every time we contacted the company we were told Vincent is out and they will get back to us. Suddenly, we got an email stating they do not deliver to our area anymore (NY State, Orange County). They asked us to provide a business address and a port for delivery. I had to google it this was a very strange request. Of course we are unable to provide that. They offered to use another shipping company, which we would have to pay for, $120, but their estimated shipping is in 2 more months. At this point we opted for a refund and they have been evasive, hopefully we receive the full refund. This was a complete headache and waste of our time and money. We have many more furnishings to purchase but will obviously go elsewhere. I had never dealt with such poor customer service especially from a company that declares they are customer oriented.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melodyk44
Arkansas
1 review
16 helpful votes
  • Send Message
September 4th, 2020

At first I was hesitant from ordering a dining room set online. However, we were ecstatic with our purchase. We ordered a dining room set and paid almost $2,000 less than a local furniture store asked. The quality is outstanding! The delivery time was reasonable and Michael emailed and checked up on us every few days! We will definitely order again from this website!

Thumbnail of user joannk84
New Jersey
1 review
1 helpful vote
  • Send Message
September 29th, 2020

Sharon was an awesome person. She was very patience, polite. You have a great employee. They also got back with me within seconds with prices... I recommend this business a top 10. I will never go to a store again..

Thumbnail of user 123hbonow
South Carolina
1 review
0 helpful votes
  • Send Message
November 29th, 2023

I was nervous about ordering furniture online but had the best experience ever. My customer service representative Nadir was absolutely the best! He kept in touch with me every step of the way, from initial order to delivery completion. I never had to guess or worry where my order was as I was so well informed. Thank you to Nadir for such a positive experience. Highly recommend!

Products used:
Furniture

Value
Shipping
Quality
Thumbnail of user laurenc561
Alabama
2 reviews
0 helpful votes
  • Send Message
May 16th, 2021

Love my daughter's new bedroom furniture! Great quality and price. Michael went above and beyond in keeping us updated and answering our questions. His personalized and proactive customer service was extremely refreshing and truly appreciated!

Products used:
Bedroom Furniture

Service
Value
Shipping
Quality
Thumbnail of user alicew254
Georgia
1 review
0 helpful votes
  • Send Message
September 3rd, 2020

Walter provided outstanding information and service for my purchase of 2 Leather Italia ottomans. He worked hard to ensure the product was available before placing the order. I will definitely purchase items from him again.

Thumbnail of user meagans52
Texas
1 review
0 helpful votes
  • Send Message
July 1st, 2021

Chloe did a great job troubleshooting and then helping me place my order when the cart checkout didn't work. She has excellent customer service skills. Will review items ordered when they come in separately.

Thumbnail of user debran52
Kansas
1 review
0 helpful votes
  • Send Message
September 20th, 2018

We initially had some difficulty applying a discount code, so customer service rep Natalie helped out and got us the discount, as well as finding out additional information about the product. She answered all questions quickly and thoroughly. I hope that this ordering experience is indicative of how delivery will go!

Thumbnail of user hildebrandr
Georgia
1 review
6 helpful votes
  • Send Message
June 12th, 2019

Terrible delivery. They messed up a delivery of very expensive Acme furniture. Then came hastily the next morning and damaged the furniture while scratching our hardwood floors. Redelivered the furniture 5 months later but we have never been compensated for the floor damage. HORRIBLE

Thumbnail of user elipomerantz1
New York
1 review
0 helpful votes
  • Send Message
March 6th, 2024

Product was as expected amd customer service was responsive. However, the amount of time to get the order was much longer than anticipated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaylah16
Florida
1 review
0 helpful votes
  • Send Message
November 2nd, 2020

I purchased a new bedroom set from them. The quality and pricing was amazing. I saved a little more than $1000 from what my local furniture store offered on the same pieces. However, I had to wait a very long time to get my furniture. Months long wait and the coordination with their local delivery vendors left a lot to be desired. Michael Alaba was the rep that was helping me and kept communicating regularly with updates. He did a great job to keep me up to date!

Thumbnail of user cathyj57
Louisiana
1 review
0 helpful votes
  • Send Message
September 15th, 2018

Even though this was by chat, I felt like Ariana was interested in having my request fulfilled. She explained all my questions.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop for discount bedroom sets with Bedroom Furniture Discounts; give your bedroom a complete new look with our range of discount bedroom furniture including beautiful beds, nightstands, headboards, dressers, mirrors, chests and a lot more. To checkout...

How do I know I can trust these reviews about Bedroom Furniture Discounts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bedroom Furniture Discounts?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business