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Bedroom Furniture Discounts has a rating of 3.5 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bedroom Furniture Discounts most frequently mention customer service, white glove, and perfect condition. Bedroom Furniture Discounts ranks 22nd among Furniture sites.
Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything. So excited to put this dining set to use for upcoming holidays.
Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they'll dismiss it, claiming the furniture isn't broken. Even if the cracks are sharp enough to cut, they'll insist it's "normal for stone," waving around a laughable brochure (which looks like it was made by a 5th grader) as "proof." This is all part of their con. Don't waste your money on this dishonest business. Avoid at all costs!
I had a mixed experience ordering dining room furniture from this company. The initial ordering process via the website was very easy, and I got all my questions answered using the chat feature.
Once I got a confirmed delivery date, the actual delivery of the furniture was great. The two delivery men were outstanding they carried the furniture up 42 steps, assembled the furniture, and cleaned up within 25 minutes. The furniture was wrapped extremely well and was in very good condition, no damage. However, the middle part of this process was terrible and frustrating.
When I ordered the furniture on May 5th, all pieces were in stock, but it took over 5 months (until Oct 11th) to get it delivered. First, it took two months to transport the furniture from their NY warehouse to their VA delivery team. Then it took another three months for the delivery company to schedule a delivery date. They had a very limited schedule (no flexibility whatsoever) and would only be in my area approximately once a month.
When I couldn't make the date they offered, I had to wait another few weeks. Along the way, the communication process with customer service was very good. Drichsen was very good, sending me emails and texts keeping me apprised of the status. The quality and price of the furniture was good.
If you are not in a hurry for your furniture, then I would recommend this company. But if you want your furniture fast, I would go somewhere else.
Products used:
Dining room furniture
Nadir was super helpful and great, he always made sure I was updated on the status of my order and I was very pleased with the customer service I received.
The furniture I purchased, I'd been wanting from the first time I saw it (roughly about 15 years ago), and mostly everywhere else either discontinued it, had it priced way too high, or didn't have all the pieces, but Michael and your company really came through! I had to wait a very long time, due to the Corona pandemic and the delivery company coming out of New Jersey not being allowed into NYC, but when I got it, and it was put together, I was in AWE! I love my set, and have already picked out the set for my spare room! I preferred for them to take the money up front (I even asked them too) so that I wouldn't accidentally spend it *because of other obligations), and they did, leaving me with the comfort of knowing when the time came, there would be nothing in the way between me and my furniture! The "white glove treatment" company they chose were as exceptional as their company! I've already told my sister about Bedroom Furniture Discounts, but from now on, as long as they're in business, they will definitely be my first priority to purchase any furniture! Bedroom Furniture Discounts and Michael, YOU ROCK! I'll send a picture when I get the other pieces and complete the set!
Ordered a bed that was "in stock" in November. After a few weeks I was informed that it wasn't in stock after all, and that I wouldn't get it until January. January came and went, with no updates from my "success manager". Finally received an update that my bed would be delivered mid-February. I had been offered White Glove Service, where the delivery company unpacks your box, makes sure it isn't damaged, puts the furniture together in a room of your choice, and removes the trash. The delivery company delivered the bed, dumped 4 large boxes in my son's room, refused to put it together, and left. I called my "success manager", who was no help at all. She scheduled another appointment for the delivery service to come back again to assemble a few days later. Took another day off of work and the delivery company never showed. Or called. And when I called my "success manager" she was unable to even locate the delivery crew. She offered no solution. No compensation for time lost or inconvenience. Nothing. Extremely unhelpful. I ended up putting the bed on the curb and told them to come and get it. Well guess who showed up to pick the bed up at 7:30 at night. They couldn't show up to do the job they were supposed to do, which was put it together. But they had no problem coming by to pick it up to return it to the company. Horrible experience. Horrible customer service. Will never deal with these people or this company again.
Tip for consumers:
Don't buy from these people
Products used:
Bed
Definitely would order furniture again from them. My credenza that I ordered is just beautiful. And I found it there for the best price anywhere.
Worked with Pam today, bought a Tommy Bahama bed frame. She exceeded all my expectations, will buy from her again. Thanks Pam you are the best
John was very courteous and helpful in terms of placing my order and helped us get the best value possible. A pleasure to speak with.
As of right now I am happy with Kate's assistance and looking forward to my delivery. I will further comment at that time. Thank You
Great service from Vicki. Wish the item were coming sooner, but will see when I actually receive and appreciate the ability to track it.
Ariana was amazing and was such a huge help. She helped through the entire process. I can't wait to get my new furniture.
They sold me two items and then canceled the order and refused to fulfil the order.
I paid and received an order confirmation and they still refused to complete their side of the deal.
The order was processed by the online chat bot (Susan) at a given price and then by a store associate (Walter) that i spoke to on the phone. Both times they gave me a price on the items which was the same price. Apparently both sales people were wrong both times.
Tried to speak to the manager to no avail. The quantity of excuses for why he couldnt speak to me was unbelievable.
Finally consulted BBB and they tried to assist but even tho I had an order confirmation they refused to fulfil the order.
Anyhow; i continued my search and found what I needed locally for less money anyways.
It is unfortunate they were unable to assist me because I outfit many houses and am always looking for dependable suppliers.
I would not recomend them and will not be utilizing them for anything in the future no will i be recomending them.
I received a follow up call from Nash - he was very helpful, able to answer all of my questions, and helped me to apply the best code for my order :)
Found an out of stock bedroom set we really liked at an affordable price - then had great customer service to order - Sharon!
Cheaper then other place, I love it and I would like to get my order on time. Thankyou guys for your busines.
Customer service has been outstanding up to this point in the process. Very timely in returning email messages and answering questions.
Nash was a pleasure to work with. He was very helpful and made the ordering process easy. Great overall experience.
I had many questions, but the online chat with Hannah was incredibly helpful. I cannot wait to receive my purchase!
Kate was very helpful with all of my questions, and very fast as well! She definitely has great customer service!
We really appreciate the customer service of Kate, who assisted us in ordering a bedroom furniture set and was also able to get us a great price!
He was able to find the piece I wanted plus followed up to assist with my purchase. Excellent service.
Michael was attentive and kept me up to date. The website has very affordable prices compared to other sites!
I did a chat with a customer service agent, Rebekah. She was amazing and very helpful. I would recommend this place completely. 10/10! Thank you!
Products used:
Baby furniture.
This is my second order from furniture discounts and we've been very happy with the service and the quality both times. Kate was great!
We had a great experience with our order. The communications from Nadir were perfect throughout and the delivery services were excellent!
Tip for consumers:
Nadir was very helpful
Products used:
furniture
I bought the bellagrand bedroom set and I'm in love. Solid wood, I know that I'll have for a very long time. Great customer service too.
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Shop for discount bedroom sets with Bedroom Furniture Discounts; give your bedroom a complete new look with our range of discount bedroom furniture including beautiful beds, nightstands, headboards, dressers, mirrors, chests and a lot more. To checkout...
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