• Bedroom Furniture Discounts

Bedroom Furniture Discounts

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Overview

Bedroom Furniture Discounts has a rating of 3.5 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bedroom Furniture Discounts most frequently mention customer service, white glove, and perfect condition. Bedroom Furniture Discounts ranks 22nd among Furniture sites.

  • Service
    72
  • Value
    72
  • Shipping
    67
  • Returns
    29
  • Quality
    63
Positive reviews (last 12 months): 84.2%
Positive
16
Neutral
0
Negative
3
63
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How would you rate Bedroom Furniture Discounts?
Top Positive Review

“Great experience”

Gina B.
2/15/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything. So excited to put this dining set to use for upcoming holidays.

Top Critical Review

“DO NOT BUY”

Natalie L.
11/7/24

Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they'll dismiss it, claiming the furniture isn't broken. Even if the cracks are sharp enough to cut, they'll insist it's "normal for stone," waving around a laughable brochure (which looks like it was made by a 5th grader) as "proof." This is all part of their con. Don't waste your money on this dishonest business. Avoid at all costs!

Reviews (255)

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Reviews that mention popular keywords

customer service (102) delivery company (15) emma mason (17) bedroom furniture (41)
Thumbnail of user gregt520
California
1 review
0 helpful votes
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November 23rd, 2023

I recently purchased a bed and nightstand. Great quality and excellent price. Nadir was outstanding with his communication at every step. Everything arrived ahead of schedule and was exactly as promised. I highly recommend.

Service
Value
Shipping
Quality
Thumbnail of user gwenneb
South Carolina
1 review
10 helpful votes
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September 27th, 2020

It took me months to decide on what decor I want to bring into my home. I finally decided on a bedroom set and was still a little gun shy. Rio popped up in the chat and was so helpful and gave me a discount and explained everything plain and simple. She made everything easy with her great customer care. I am re-doing another bedroom and will definitely order from them again! Thanks Rio! Additional comment 01/28/21 - I received my furniture in a timely manner and I paid the extra service to have them set it up and remove the debris and it was totally worth it! I love the furniture. It is very well made, modern and stylish! I can't wait to redecorate another room!

Thumbnail of user annaa419
Washington
1 review
6 helpful votes
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September 27th, 2020

I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Pam was extraordinary. A gem of a person and we cannot thank her enough for the ease of the transaction. All things were clear. She walked us thru everything. Financing and how to navigate ever aspect. We appreciate her. Outstanding person and representative.

Thumbnail of user jms19
Tennessee
1 review
0 helpful votes
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September 9th, 2020

Hanna was very knowledgeable and patient. The ordering process was smooth and quick. She made sure everything was correctly ordered and discussed other discounts that were available. Look forward to using Discount bedroom furniture again. Thank you Hanna

Thumbnail of user kevinjbutler
Washington
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

My wife wanted an expandable table and whole bunch of chairs (10!).

Emma Mason / Dining Rooms Outlet (and they host other sites as well) had the best price, though it was a company I'd never heard of, and I was a bit apprehensive about the 4-6 week predicted delivery time.

I talked with them on the phone and placed the order online. I didn't buy any of the upsell delivery services.

Furniture was delivered as promised, great condition. Delivery guys unboxed them outside and brought them in.

Most of all: wife is very pleased.

5 stars, recommending to a friend, and would buy again.

Thumbnail of user cheryln175
Maryland
1 review
0 helpful votes
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December 31st, 2020

I recently purchased my second set of furniture from this company. I have been extremely pleased with each purchase. The communication is superior. The furniture arrived in excellent condition. Covid slowed the delivery but the company stayed in contact the entire time. They offer white glove delivery and that is an added benefit. I highly recommend.

Tip for consumers:
This is a reliable furniture distributor. They have a large inventory and name brands. Their communication sets them above the competition. The White Glove delivery is recommended. Your furniture is inspected prior to delivery. In my case the table required assembly and it is done on site so you get to use your furniture immediately.

Products used:
Dining Room furniture

Service
Value
Shipping
Quality
Thumbnail of user susand1130
Tennessee
1 review
0 helpful votes
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October 8th, 2020

Process of ordering was wonderful, The follow through with Michael and ongoing communication was superb.my delivery men Yerry and Jose were helpful, checked every piece and made sure i understood removing the table leaf correctly. I will certainly purchase from Dining Room Outlets again for any furniture needs.
Susan

Thumbnail of user km811
Indiana
1 review
8 helpful votes
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November 30th, 2020

I ordered a full bedroom set back in May with an online promotion with this company. I did not receive any updates on my delivery till I had to specifically hound them almost daily for my items to be delivered in August. Once the delivery arrived I had 2 pieces that were completely unacceptable since someone clearly tired to repiece the items back together. After sending several email, photos etc this company is still trying to send me back the damaged furniture at full price which I had already advised that I will not be accepting. Steer clear of them. The customer service is horrible. No one follows up with anything or will give you a straight answer.

Thumbnail of user lisab1886
Arizona
1 review
8 helpful votes
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September 18th, 2020

Walter went above and beyond to help me place my order and schedule delivery, give me best pricing etc. He was super friendly, knowledgable and accommodating. This was my first experience with this company and he made it very enjoyable. I am looking forward to getting my dining room set. He even is making sure the table and 2 end chairs in stock come as quick as they can. The other 6 side chairs are back in stock early November but im hopeful that those come sooner before thanksgiving.

Thumbnail of user franklinw58
South Carolina
1 review
0 helpful votes
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October 9th, 2020

My bedroom furniture came as promised in perfect condition and set up by your experts promptly and cheerfully. Augey, your customer service person, kept in contact with us throughout the entire process. Augey was great. We will definitely buy from you again... soon. Frank and Paola

Thumbnail of user barbarah1126
California
1 review
0 helpful votes
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September 11th, 2020

Today I ordered seven pieces of an American Drew bedroom set. Walter helped me on the phone. I was worried about ordering online and since I had called regarding a question he offered to help me place my order. He was efficient, helpful and courteous. I had an excellent experience! Thank you Walter!

Thumbnail of user matthewb931
Texas
1 review
0 helpful votes
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December 2nd, 2020

I was very nervous about doing business with a new company (new to me), but everything went very well... They kept me in the loop every step, and the contractor they hired to set up my new bedroom set was very professional. Their prices were the lowest, and they provided EXACTLY what I wanted, without scratches or any drama... I'll be furnishing the rest of my home with them.

Thumbnail of user michelle.c
North Carolina
1 review
0 helpful votes
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November 29th, 2023

These guys did a great job answering all the questions I had before, during and after my purchase. They kept me informed as I had knowing ordered a product that was backordered but Drichsen continued to keep me up to date in terms of fulfillment and delivery. Great communication and all around team. Would definitely purchase from them again!

Products used:
Night Stand

Thumbnail of user michelleb2202
New Jersey
1 review
1 helpful vote
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November 28th, 2020

Love the furniture finally arrived yesterday there were a number of delays ect but Shahanie always kept us in the loop and was pushing for it to arrive and the delivery company was very friendly and helpful and got everything up and installed in just 2 hours

Thumbnail of user corinae6
Maryland
1 review
0 helpful votes
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August 31st, 2021

I have nothing but positive praise for this company, their practices, and prices. I have placed two orders with them. I will soon be placing a third order and will continue to make this company my first go to when shopping for furniture.

Jodi, the Success Manager, and my sales representative Andrian are wonderful. Jodi went above and beyond. She had answers to all my questions, kept me informed on my order status, and was quick to respond to my emails. She's the ideal example of top notch customer service.

The delivery teams that assembled and moved the furniture into my rooms were great as well. They were courteous, quick, and made sure I was happy with the furniture placement.

This company earned me as a life long customer!

Thumbnail of user janardhany
Michigan
1 review
0 helpful votes
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August 29th, 2020

Lourdes was our success rep and she was so prompt in giving us updates to every query we had via email. Though it took longer than expected to receive the furniture because of covid, they kept us posted every step of the way. Highly recommend the site. I would buy again.

Tip for consumers:
If you are ok to wait for more than 6 weeks to get something, then this is the best place to get a great deal and excellent customer service.

Products used:
Bed room furniture.

Service
Value
Shipping
Quality
Thumbnail of user tracyb1022
Wisconsin
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I ordered a master bedroom set in September after seeing it at a retail store - I saved at least 40%. Due to supply chain disruption and transportation delays, the set arrived at my home later than I was hoping, but I was kept well-informed by Nesie in the Success Department. I love my new Liberty set. Great product for a great price with service to back it up.

Tip for consumers:
Try to select pieces listed “In Stock” - you should receive these in 4-6 weeks (it takes a long time to ship and deliver furniture). I ordered a backordered set and waited much longer. But they kept me informed.

Products used:
Bedroom Suite

Service
Value
Shipping
Quality
Thumbnail of user seanl239
New York
1 review
11 helpful votes
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October 13th, 2020

Trying to purchase furniture during Covid has been very difficult. Most companies will let you order but there's no one to follow-up and keep you informed. Gary was definitely the exception. He stayed in contact with me throughout and even though it took longer than I expected, he was always there to answer and email and follow-up on status. When the product was delivered without the Light kit connection, he called the manufacturer to get that ordered and delivered for me. I would definitely buy again. Thanks Gary!

Thumbnail of user tanyab302
Wisconsin
2 reviews
1 helpful vote
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May 20th, 2021

The customer service you and your company provide are hands down some of the best we ever had! Our furniture took forever to come but that was not any fault of Bedroom discount furniture. Your follow up and consistent communication is something that we really appreciated! We really are loving our new furniture; it is sturdy and beautiful. We would not hesitate to refer others to you and we will definitely be buying any furniture that we need in the future from your company! Thanks for all you do!

Tip for consumers:
Best customer service! Trustworthy and reliable!!

Products used:
Queen sized bed, dresser and nightstand

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciaw39
Ohio
1 review
0 helpful votes
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October 31st, 2018

I ordered two bedrooms full of furniture. I saved so much money, and the pieces are beautiful. Everything was delivered without so much as a scratch and they were exactly as expected! My situation was a little difficult (on my end) and customer service was quick to respond and solve all of my issues. I would order from them every time!

Service
Value
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Quality
Thumbnail of user arnet5
Nevada
5 reviews
1 helpful vote
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September 23rd, 2022

They have lovely toddler beds, and we quickly found something we like. Besides, we paid for it about $150, which is a great deal! The quality is outstanding, and we didn't waste much money on a bed, which we would need to sell sooner or later!

Thumbnail of user maryr3919
Georgia
1 review
0 helpful votes
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October 28th, 2023

This is the 2nd large purchase I have made from Emma Mason. Their customer service from order to delivery is impeccable. Nadir was extremely helpful and attentive to my issues with the furniture mfg. In getting the order processed and shipped. He responds within minutes to any of my questions and provides a clear, in-depth explanation. The furniture is beautiful I am so happy with both my purchases - Bernhardt and Hooker.

Tip for consumers:
Emma Mason had the best pricing of any online or retail store furniture location

Products used:
furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user bh373
Louisiana
2 reviews
8 helpful votes
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September 24th, 2020

I shopped around for good prices for quality furniture & found Bedroom Direct Discounts, I needed additional help & I met Hannah a customer service agent who went above & beyond with Her assistance. Hannah also gave Me a great discount which saved Me additional money. Her courtesy & professionalism is an asset to this company. You really deserve 10 stars Hannah & once again thank you so much for your help!

Thumbnail of user charlesc3049
Arkansas
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

I was very pleased with my recent experience with Emma Mason. The nightstands came in perfect condition and at a price I could not find elsewhere. Nadir stayed in constant contact with me throughout the process to make sure I was fully informed. I hope to use this company again. Thanks Nadir for a great experience.

Service
Value
Shipping
Quality
Thumbnail of user wayne98103
Washington
1 review
0 helpful votes
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August 15th, 2023

When I had a question Shayne was quick to respond and answered my questions clearly. And I could call her, and that is huge to me. Better than email. You can get your answer quickly without all this back and forth time sucking email.

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About the business

Shop for discount bedroom sets with Bedroom Furniture Discounts; give your bedroom a complete new look with our range of discount bedroom furniture including beautiful beds, nightstands, headboards, dressers, mirrors, chests and a lot more. To checkout...

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