The quality of the bed far exceeded our expectations and the mattress gives us a very good nights sleep.
Mary B NP235FQ
Very reasonably priced and good quality product. Couldn't fault delivery either, very easy to log on and change dates if you need to.
Happy with the service except for the headboard which was wrong size and I had to wait 2more days for the correct one.
A very good solid bed. Delivery was excellent and matress very comfy. Would defiantly recommend the seller and bed... great value for money
Easy to use website. Fast delivery. Excellent service and communication regarding delivery. Recomend
Very good service, delivery on time, all fine. Arrived on time as described Happy Costomer will buy again
Great service and product cant fault the item super fast delivery, really friendly customer service and helpfull too have and would recommend
Bed is absolutely great. Easy and fast to put together all parts with clearle instruction. Delivery very fast and very friendly.
Great matress and bed frame was good too. However I ordered a headboard and there was nothing to attach it on the bed. Everything else was good.
I had placed an order on 17th June with beds.co.uk. Me and my partner needed a new bed, ours had broken and we had been sleeping on a mattress for a week already.My mum had sent over a link to beds.co.uk and they were brilliant prices. I didn't look at the reviews at the time because I thought my mum had known someone who got a bed off of the site. So on the Saturday we thought we would order it for the following Saturday 24th June as we were both off work, could get it up the stairs together instead of paying the extra £30 and we were already on a mattress for a week so we thought no harm for another week. On Friday 24th we got a email and text from them telling us our time slot 7am till 12 midday. We were both up. My partner was going to go to the tip with our mattress but I told him not to go incase the bed arrives. It gets to half 12 and there still is no bed so we try to ring the delivery company... no answer I kept getting cut off so then my partner rang beds.co.uk. The gentleman he spoke to was so rude, kept getting spoken over didn't listen to anything he had to say. He was pleading for the bed to come that we would hire a van and pick it up ourselves and they can reimburse us as we knew where they were based they said that they didn't keep the beds at the warehouse. We were then told the van had 40 beds in it... then we were told the driver had an accident on the motorway, all lies to make us feel bad that we were angry. I then started looking at the reviews and told my partner to cancel the bed as there were some terrible ones and we didn't want to be in the same position we told them we wanted the refund straight away on the Saturday absolutely nothing. I'm so worried I won't get the money back just thankful I payed through PayPal and will be opening a dispute and will be going to watchdog as this company needs to be closed down so it doesn't happen to anyone else! This place doesn't deserve 1 star. Stay away I have learnt my lesson. We have now ordered a bed from a store and will be getting it next weekend so another week on a mattress
Overview
Beds.co.uk has a rating of 3 stars from 817 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
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- Wolverhampton, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Ellison,
I have taken a look at your order and can confirm the reason you did not receive your delivery is due to a driver accident, this of course is unforeseen however we do profusely apologise for any inconvenience caused. I am more than confident that you would have been happy with our items and it is unfortunate that this event caused you to cancel the order.
I can confirm a full refund was processed today (the accounts department are not in over the weekend) and will be with you within 5 working days. If you do chose to give us another chance in the future and order one of our many beds, mattresses or rattan sets we can offer you a discount on your order. If you do chose to take advantage of this discount please email me at terri@beds.co.uk
Kind regards,
Terri