Overview
BeenVerified has a rating of 2.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.
BeenVerified produces a thorough, accurate report every time. I have used other background check services and I have found BeenVerified to be the most reliable and professional.
BeenVerified is easy to use and full of useful information. Easy to sign up, easy to cancel. Not expensive for all the info you can get. Customer service is excellent!
I was looking at my and my families records. Site was easy to navigate, pretty much accurate and I found what I wanted. If I need the service again, I will definitely use Been Verified.
I was pleased with the information that I found on my search for one person, no other information was found on two others that I searched for. My frustration is, that I opted out and payment was still taken from my bank account. I am wondering if I should have a new card issued so this doesn't happen again. I was charged 4/17/15 then again on 5/18. I opted out way before 5/18 via e-mail and was still charged. BEST WAY TO OPT OUT IS VIA PHONE. I WAS REFUNDED THE SECOND CHARGE!
First experience with this sight was difficult due to my own error. BeenVerified corrected my error speedily with total satisfaction. Thank you again to Customer Service!
After a LENGTHLY process this website says they have found multiple files of info on the person inquired about. Then ask to click a button to retrieve the files BUT then asked for payment before showing these files found. After paying them, it turns out they did not have any files on the person inquired about, What A Scam. RIP-OFF website
Hi M L,
I'm sorry to hear that you had any trouble finding the information you were looking for. BeenVerified's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.
If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any more questions or concerns, or need more hlep please do not hesitate to contact us at support@beenverified.com or 1-888-579-5910.
The program did exactly what I was hoping for.
I needed to do research and almost everything
I needed I found with Been Verified.
Great program and it works.
Thank you
Thanks Brian - happy to hear it! We appreciate the feedback.
I was just looking up my old addresses to find out dates I moved in and moved out. It downloaded everything, found me and after all of it told me then I have to pay.
I contacted your customer service this morning to resolve an issue I had with a charge to my account. I had the pleasure of speaking with your representative, Josie Lamothe. When Josie answered the phone I could immediately feel her pleasant energy. Her tone of voice made me feel as though I had her undivided attention and that she was available to assist me in the best way possible. Working in a field where I'm in contact with the public, in person and over the phone, I understand how important customer service is. I was extremely pleased with how she handled my call with grace. I could hear her smile through the phone and if I were to be an irate caller that smile I heard would have made me feel at ease. If I were to rate her level of Customer service from 0-10,10 being the best, Josie would receive a 10++. Please accept and extend my "Job done extremely well" to Josie, to you as a supervisor for guidance and training her, and to Been Verified as a company for choosing her. She is awesome.
Pretends to do a lengthy search and you would think the results would be detailed, recent and accurate. Wrong! I would not advise anyone to pay for this site. Do not be deceived by the search process. The information it pulls up after you pay is worthless and doesn't really contain the information you are looking for. I tried the search with my name, friends and family and then the initial person I was looking for and boy oh boy the results were just abysmal... Funny thing is I paid for another site - $7 and that site gave me more information on my initial target's criminal background and relatives. Beenverified did not even pull up any criminal background at all and I paid $22.86 for beenverified. I figured since the cheaper site had basic information that beenverified would have more considering how "extensive" their search process is when you try to search for someone. Talk about faux "extensive" search. Also after you pay and it opens up the result, it then asks you to pay extra fee to view "premium data". Why not put a disclaimer on the initial sign up page that the initial fee does not cover all the information on that person? I am just very disappointed. False Advertising and Overpriced for what you get. SMH
Hi Yvonne,
I'm sorry to hear you ran into any inaccurate information in your reports. BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
I reviewed your account, and see that you have been issued a full refund as you requested. If you have any additional questions, please feel free to contact us at 1-888-579-5910 or support@beenverified.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynn,
I'm glad we were able to resolve this for you. Please not that 'opt-out' refers to the ability to remove your search result from BeenVerified's people search results. We do provide an easy online process for requesting the removal of your listing from our search results, at www.beenverified.com/optout.
If a customer is looking to cancel their BeenVerified account, they can contact Customer Care at 888-579-5910 or at support@beenverified.com with this request. Once your account is canceled, you will receive email confirmation of the cancellation, for your records.
Kind regards,
Carla
BeenVerified Customer Care