Overview
BeenVerified has a rating of 2.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.
It was a wonderful experience and it worked really well there may be little improvements but the whole program as a whole was really great and professional and easy to use.
Could not find anybody I was looking for and then I tried looking for people I knew and myself and could not even find myself or the self of me I did find showed me in all kinds of places that I never have been
Hi John,
I'm sorry to hear this was your experience. BeenVerified's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.
If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any more questions or concerns, please do not hesitate to contact us.
Kind regards,
BeenVerified Customer Care
888-579-5910
support@beenverified.com
I hope you read this before you buy. I should have. I would have saved my money. Worst research database I have ever seen. I will be cancelling before my month is up.
Hi Melissa,
I would need more information to locate your account, such as your email address or member id. Could you let me know what specific information you were trying to find that you haven't located in the reports so far? Feel free to contact support directly at 888-579-5910 or support@beenverified.com with any questions you have. We are more than happy to assist you with your reports, or turn off renewal of your account if you wish. We look forward to hearing from you.
Kind regards,
BeenVerified Customer Care
I had joined Been Verified for the $1 trial period to see if I could find records on a person to keep my family safe. Number one is when I clicked on criminal records none were found, but if I go to my county's website and search public records they did have a criminal record. Number two, my 5 day trial period ended without any notification that I should end the account to make sure I was not charged $25.47. As of today I checked my bank statement and noticed they charged me $25.47 for not terminating my account. So I called Customer Service to talk to them about why they charged me. Well according to the very rude customer service rep I did not opt out of the trial period, which is true I didn't, but I never recieved notification that it was ending. The customer service rep was very rude about that I should have read this and that. And we charge the account when trial service is ended. As I continued to talk to him he talked over me not even listening to a word I had to say. That is very rude and I do not expect that from customer service. The only option he gave me was to terminate my account. I was not refunded the $25.47 and did not get offered to speak to a manager. I warn you do not use this site.
Hi Rebecca,
As per our conversation last week, I just want to reiterate that we greatly appreciate that you brought this call to our attention. The call was immediately reviewed with the agent and his direct supervisor in an effort to ensure the best possible support for all of our customers. You have been refunded in full and emailed confirmation. We hope that we have resolved this matter for you and thank you again for taking the time to share your feedback and provide specifics so that we could address this quickly and continue to work to improve our service.
Kind regards,
Carla
BeenVerified Customer Care
I was charged on my Credit Card for another 3 months subscription. I emaiedl customer service for a refund and cancellation of service. The response was done quickly.
Thank You
I signed up for the 99 cent 7 day trial I called within the 7 days and canceled but apparently they did not cancel it and carved me for about a year and a half save yourself the stress and money DO NOT EVEN CONSIDER THIS SITE
Hi Nathan,
BeenVerified does not offer a 99 cent 7-day trial. Your member id would have been a 9-digit number, provided in your Welcome email. Are you sure you signed up for BeenVerified? If you have been billed for a BeenVerified account that you would like to cancel, please contact Customer Care so we can assist you right away. You can call us at 888-579-5910 or email us at support@beenverified.com. We look forward to hearing from you so we can resolve this as soon as possible.
Kind regards,
BeenVerified Customer Care
Used BeenVerified site to look up classmates for our 50th high school reunion. We had 1000 classmates. It was a big project but Been Verified really helped. Our next big reunion we will use it again!
I was interested in testing this site to see if it held up as a logical source of finding information on someone. Their site says that it uses social media as part of its research and I can attest that the information is in accurate. I keep majority of my own information extremely public with a few seconds on google you can learn everything about me in minutes. This site reports my current residence at a location that is over 12 years old. I was able to confirm it was me based on the known relatives. For a site that simply runs a search algorithm to process data anything over $3 a month is a rip off. (Netflix is $9 a month and that's something you constantly use. Netflix has to pay other companies to be able to use those movies they have to pay people to add and delete content constantly) This site has to pay for a call center, and a development team. Their costs divided among the number of users they have wouldn't be high enough to justify more then $3 a month. If they overgrew that's poor business planning it should not be reflected on the open market.
The product is pretty straight-forward, but I need to ask about an additional service the provided. I spoke to someone, I think Carla, who couldn't have been nicer to deal with.
I like the company's format and the customer service is very good, BUT the info was terrible and very seldom correct. Lots of mistake on info on both side.one wrong info And two alot of info missing.
- Visit Website
- New York, NY
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much Angela! We appreciate the feedback. Please don't hesitate to email us at support@beenverified.com to let us know what improvements you'd like to see.