• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

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Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user rhondav12
Montana
1 review
1 helpful vote
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September 30th, 2017

Thank you for making it easy to earn some extra cash. Easy to select the store to get your rebate. When selecting store make sure to look at cash back terms and exclusions. I have received cash back for all stores so I have no complaints.

Thumbnail of user sonjag21
Michigan
1 review
1 helpful vote
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April 4th, 2019

This is amazing... One day I came across this website and downloaded the app. I didn't even realize I was even making money on. The BeFrugal icon is next to my status bar and every time I placed and order online it would pop up and I would just simply click on it (and sometimes the coupon codes that came along with it). Next thing you know I just looked at it one day (a month or two after downloading the app) and realized I had money waiting to be withdrawn. FIVE STARS

Thumbnail of user richardu21
Michigan
1 review
3 helpful votes
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July 3rd, 2018

Used 4~5 cash back portal before. Switched to befrugal because of signup incentive, high customer reviewers and high cash back rate. It does show I have pending cashback for my purchases, but took forever to post on my account. Give up to prevent further lose.

Thumbnail of user joeld152
Arizona
1 review
0 helpful votes
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July 8th, 2020

They have higher % than most apps out there, payouts are slower but they come, sometimes it misses, but i always recommend to reach out to them. Givingasssiant has lower % payouts, Topcashback is one my fav also

Thumbnail of user adams267
Washington
1 review
1 helpful vote
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May 26th, 2017

This company blatantly misleads you with offers like "Receive $25 CB for 1 month subscription to DirectTV." What they don't tell you is that it will take 3 months before they confirm your $25 CB and that you cannot cancel that subscription until then. So that 1 month offer is BS, it is a 3 month subscription. Their customer service is completely aware of this and do not care that they are misleading. Stay away from this CB site, there are many others that are better.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Adam,

In regards to the "1 month subscription" you mention here, we want to clarify that our cash back offer did not include the duration of a subscription.

For all stores, you should expect cash back to remain pending for between 30 to 90 days based on the payment cycle of the retailer with BeFrugal. Once the retailer issues a commission, the cash back credit in your account can be updated from Pending to Confirmed.

Modifying any purchase prior to receiving payment from the retailer may void earnings. To avoid this, please do not cancel a purchase if your intent is to receive cash back. Cancelling will void cash back eligibility for most transactions.

I'm sorry you feel your were misled with this offer.

Thumbnail of user jamest287
Alabama
1 review
0 helpful votes
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March 23rd, 2018

They did not pay out the percentage that they would list. So you won't get the cash back you are expecting. I would also get clicks they would not go through. I would get totals (minus taxes, shipping, coupons) that were not the actual totals. They would be suspiciously less. They also did not live up to their cash back guarantee (if you find a better cash back within 24 hours). They do have high rates IF you get the right total and percent back.

Thumbnail of user audryd
California
1 review
1 helpful vote
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December 27th, 2016

I use two other cashback sites consistently, including befrugal. Befrugal has amazing cashback rates. I've made over $50 cashback in the last 6 months from shopping for normal everyday things. Thanks Befrugal!

Thumbnail of user katyb35
Nebraska
1 review
0 helpful votes
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March 23rd, 2019

Didn't take long to start getting payments! Installed App and it automatically comes up when I shop somewhere online when BeFrugal benefits me. It's like FREE MONEY since I'd be shopping anyway! Thanks!

Thumbnail of user shirlsc
Florida
1 review
1 helpful vote
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April 16th, 2020

Easy to use and usually better deals than the competition. It doesn't hurt to use. Most of the rules have changed and its very hard to get cashback from the larger retailers such as Amazon, Ebay, Best Buy, etc.

Thumbnail of user pamelap190
Ohio
1 review
0 helpful votes
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June 20th, 2019

I had used this site before and quit using it as I never got paid. Then one day I checked the site out again and I had $79.00 waiting to be paid to me! I have been using it ever since and I just requested a check for $357.00! That is money I earned just going to BeFrugal.com, selecting the store I wanted to shop at, and poof! I will have money coming to me once BeFrugal gets paid by the store. Nothing easier than that.

Thumbnail of user carold234
Illinois
1 review
0 helpful votes
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June 25th, 2018

I like this site a lot. You get what is due to you. I do enjoy shopping and earning as well. The only thing I do recommend is that the payments can come a little faster. You will just have to wait a little longer to get your payments.

Thumbnail of user christianr78
Oregon
1 review
0 helpful votes
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July 19th, 2018

Pays out very well most of the time. Like all cashback you must monitor your transactions, especially the large payouts. I missed out once on a very large on because by the time I was able to login and check it, the time expired for researching it with the vendor. Customer Service is friendly and mostly helpful.

Thumbnail of user arthurr359
Texas
3 reviews
4 helpful votes
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February 13th, 2023
Verified purchase

Company advertises cashback that is available from their vendor partners. I purchased from one of their vendor partners, based upon the representation that I would receive cashback in the amount of $48 upon completion of my purchase. I purchased according to their terms but did not receive the promised cashback. Befrugal had proof of the link from their site to the merchant and proof of the purchase, yet no cashback was paid. They continue to advertise that cashback is available from the merchant with no intention of actually paying the cashback, and are continuing to perpetrate a fraud on the public.

Service
Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hello Arthur! Thank you for sending us this message about your experience. BeFrugal is just an online cash back portal, that connects you to potential cash back among hundreds of Retailers. Once you make a purchase with a Retailer, it is on them to respond the potential cash back from the purchase you made with them. Most cases, they will acknowledge a pending cash back within 24-48 hours, and other times, it can take longer for them to do so. We advise customers to wait 7 days for the Retailer to respond, before sending in a Missing Cash Back inquiry. In the event that the Retailer does not upload cash back, you would send in a ticket, and we would dispute the potential cash back with the Retailer. We have up to 60 days from the purchase date to send in a dispute.

Earned cash back will remain in a verified state in your member account for between 30 to 90 days based on the return policy of the retailer as well as the store's payment cycle with BeFrugal. We provide you with an “Estimated Payable Date” to let you know approximately when most sales will reach a payable state. Once we hear back from the Retailers, we will automatically notify your account.

If you currently have any missing cash back from purchases and they have yet to reach 60 days, please send in a ticket and we will happily dispute it for you.

Thumbnail of user simonh117
New Jersey
2 reviews
0 helpful votes
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May 17th, 2018

One of the worst cash back sites. Todd is probably the most ridiculous customer service person I have ever met. Wouldn't be surprised if 'Todd' was an automated messaging service. Used BeFrugal, Ebates, MRRebates on the same stores and ebates and mrrebates never have an issue. Befrugal keeps saying something went wrong. Of course that's when they have huge cash back bonuses too. Tsk, something fishy with this site.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Simon. If you feel that you placed an order that should have earned Cash Back but didn't please submit an inquiry at https://www.befrugal.com/account/member/need-help/inquiry/ and one of our support team members can investigate for you. Thanks.

Thumbnail of user julied450
Florida
1 review
1 helpful vote
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June 23rd, 2020

I have enjoyed BeFrugal. Make sure to be patient when you are looking for your money in your account. It takes a little while to get it, but I got all of the money from every vendor like they said I would. Also, don't use be frugal from your phone. I know it takes a little extra time to go to your computer, but use your computer when trying to link Be Frugal to your purchase. Definitely worth it!

Thumbnail of user ganeshkumarj
New Jersey
1 review
0 helpful votes
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July 20th, 2018

We need to put extra work / hours to get our money back. Most of the time, they dont provide the cash back. We need to raise a ticket and wait forever to get the money back. Ebates provides the quick confirmation and add the cash back within a day (most of the time). Also, if you raise a ticket, they go ahead and add the amount before the investigation itself. But, Befrugal takes forever to get the money back. Also, they have many terms and conditions too...

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Ganeshkumar,
I'm sorry to hear that you are not happy with your experience at BeFrugal. If you are missing Cash Back or have any other issues with your BeFrugal account, please either submit a Cash Back inquiry (https://www.befrugal.com/help/cashback/#where-is-my-cashback) or contact our support team (https://www.befrugal.com/account/member/need-help/support/) and someone will help you out. Thanks!

Thumbnail of user dewaynec9
Tennessee
1 review
0 helpful votes
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May 3rd, 2018

Always love to open the website when I shop online. I get my money's worth wherever I shop online. I never have a problem getting my check, not sure why the bad reviews here. I don't have any problems.

Thumbnail of user erinnem
Florida
1 review
2 helpful votes
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May 15th, 2017

BeFrugal practices false advertising and will not honor their promotions if the store does not comply. When I saw that BeFrugal offered a $20 bonus for placing an order at Fabletics, I decided it was worth it to try out their membership program (the only way to purchase items from them). I received my order and did not make any returns, and I never received the advertised $20 bonus. I contacted BeFrugal about this 3 times over 5 months and they said that Fabletics decided to pull this offer(after my order was placed) and would not confirm my order, so BeFrugal would not issue my $20 bonus. Beware.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Erinne, I am sorry for your frustration. We have several inquiries in to the company and are trying our best to resolve this issue.

Thumbnail of user dessiew
New York
1 review
1 helpful vote
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April 4th, 2019

I just happened to click on the Be Frugal icon, and found our that had money in my account! I quickly registered my checking account; and the money was transferred over! I just wish I had known that money was there. But, anyway... thanks!

Thumbnail of user chintanp2
North Carolina
1 review
0 helpful votes
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January 8th, 2018

BeFrugal is consistently the highest rate of cashback of the sites that cover the largest number of online retailers. They have multiple fast and free ways to get paid and it is completely hassle-free. I've been using them for several years and I have received a lot of money for online shopping. I absolutely love it.

Thumbnail of user gloriam141
Maryland
1 review
0 helpful votes
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July 8th, 2019

I like Be Frugal. I can often get a better percentage compared to other similar sites. I promptly received the transfer confirmation to my Paypal account. Now I will see if the money appears in my account in 48hrs. It would be nice to have the cash out be made automatically on a specific date like with Ebates.

Thumbnail of user mrd147
Florida
1 review
2 helpful votes
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April 17th, 2020

Absolute lie, they promised a cash back match and they never matched any rate on my suessfully reported ebay transactions, rakuten is at 2% while they are at 1.25%, they promised a 125% match, well now, I know that was a lie, they just lost my business.
There is a guy named Todd on there who will literally play dumb to avoid paying you and will waste your time with copy and paste messages!

Thumbnail of user beckyn32
West Virginia
3 reviews
0 helpful votes
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February 17th, 2020

BeFrugal is the best cash back site I have ever used and it's very easy! You simply go to the store you want to shop at then click on the BeFrugal button (pink pig) and wa-la you are getting some serious cash back from your purchase. I wouldn't shop without it!

Thumbnail of user feliciaw29
South Carolina
1 review
0 helpful votes
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October 30th, 2017

I save hundreds of dollars throughout the year by simply navigating to my online shopping cart page through BeFrugal. Before I load my cart and before I checkout, I open a BeFrugal in another tab. I look for my store to see if there are any savings and if so, I navigate to the site via the BeFrugal link, checkout and earn cash back. In November I get the cash back and use it for Christmas presents... shopping online through BeFrugal, of course.
I've been a member for over 5 years and had no issues with getting cashback credit.

Thumbnail of user lisah741
Texas
1 review
0 helpful votes
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May 17th, 2019

You buy stuff you need and get paid for it... that's it. If you don't try anything funny, you don't have anything to worry about. I have had no problems and I have had 3 pay outs so far. If I do I will share that too.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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