• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user arlenes51
Pennsylvania
1 review
1 helpful vote
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August 28th, 2018

Very pleased with BeFrugal - when you do what you are supposed to, everything works smoothly. The rare time there might be a problem, their customer service people get on it and straighten things out. I do a LOT of shopping online and this is the ONLY way to shop. In all honesty, I go between BeFrugal and Ebates, but I find that BeFrugal often gives the better cash back deal.

Thumbnail of user guor
California
1 review
6 helpful votes
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April 10th, 2019

I made purchase through Befrugal.com to get my shopping rebate. After success finished the purchase 2 month later. I should get paid $397.77 from Befrugal for shopping rebates. When I try to claim my rebates. Your customer service told me they need to verify my identity. I submitted all the information they need. They finally closed my account and refuse to pay me! Just because I registered an other account on Befrugal.com. I told the customer service that I just need one account and you could close the account I won't use. But they closed both my accounts and prevent me to login. I just want my $397.77 shopping rebate. I made the orders through your link. I deserve to get the shopping rebate! If you don't do anything, I have to file a case on BBB.org and fight for my rights in my ways.

Thumbnail of user andreww224
California
1 review
2 helpful votes
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April 19th, 2018

BeFrugal has been an awesome program. I received my first payment, but it took a good 3 months for the purchases to mature. I use a lot of other cashback programs depending on who has the highest percentage for a given store, but BeFrugal is the top cashback about 80% of the time. If you can wait 3 months for payout, i wholey heartedly recomend BeFrugal.com as a very legit cash back program. Thank you!
(I would have gone 5 starts but the 3 month wait is quite a long time!)
Andrew Walker

Thumbnail of user stevej610
Washington
1 review
2 helpful votes
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January 5th, 2021

It is a hit or miss. If it is a miss, don't bother with customer service cause it will just be a blame game shielded by generic post about their ToS. Plus, most responses are just copy paste scripts anyway too.

Thumbnail of user wolfs3
Washington
3 reviews
0 helpful votes
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October 7th, 2019

Trying to change your email address (6 months of trying) still nothing. Have been stiffed on cash back on purchases, and have to request cash back instead of places like Coupon Cabin which does this automatically.

Thumbnail of user diab12
Kentucky
1 review
0 helpful votes
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March 19th, 2018

This is amazing. At the beginning I though it was a joke. Then I had problems with my purchases. I contacted customer service and I did my tickets and at the end my money was given back to me. Its awesome. I recomend trying it.

Thumbnail of user silvanirl
California
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

It's perfect to be able to receive cashback with Befrugal,
an excellent incentive for those who buy from different online stores,
Thank you to the Befrugal team.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hey Silvanir!
Thank YOU! We appreciate you for taking the time to send us this feedback! It makes our day to know that our customers are earning and enjoying the services on our site. Make sure to check out our new BeFrugal Rewards Extension. Earn daily points that can later be converted into cash. Another great way to earn while you shop!

Thumbnail of user mohitg8
Georgia
1 review
3 helpful votes
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June 19th, 2017

Some sites terms are not clearly listed, and my cashback gets stuck. Other than that great cashback website. Make sure adblocker is totally off, and read the terms listed on befrugal for each site. Still, my cashback is stuck in few places, but most process. I don't like that it takes too long to validate and all that before I can see it reedamable

Thumbnail of user conniek49
South Carolina
1 review
0 helpful votes
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March 2nd, 2018

Just shop like always and earn free money, It's fun finding the same products in dferent stores with different discount from BeFrgual so you know you're getting the best price, and lost of times while browsing i find an even better product.

Thumbnail of user dann108
Texas
1 review
3 helpful votes
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July 13th, 2019

Acted in bad faith & violated its own T&Cs by not paying out member's earned cashback for valid referrals, purchases; then closing acct without providing any details / proof

This biz is so wrong & deceptive; stay away

Thumbnail of user punitag
New York
1 review
5 helpful votes
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July 5th, 2018

I bought high value orders through Befrugal but when i tried to avail the cashback; they suspended my account. I have been writing to them multiple times but they never responded. I would never go to befrugal again.

Thumbnail of user samj117
Massachusetts
1 review
1 helpful vote
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June 6th, 2017

I ordered directv now, which they offer $35 as a rebate. I followed all steps and now they tell me they need an 8 digit order number. I sent them the order number sent by directv and was told its unacceptable. I sent the qhole qelcome aboard email and still giving me a hard time.

Every good rating on here is definitely from employees

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Sam, In order to file a dispute with DIRECTV NOW regarding your transaction, we will need the eight-digit order number located within your DIRECTV NOW account. The order number is required in order for the store to look up your transaction. The information you have provided so far does not contain the eight-digit order number. For most customers, this order number will begin with a "3" or "4". If you need further assistance locating this, please try reaching out to DIRECTV NOW's customer support team.

Thumbnail of user alexeis1
New Jersey
1 review
6 helpful votes
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December 7th, 2015

After my request send me payment check I waited long time and didn't get nothing.
When I asked when I will get check, they said for extra $35.00 they will resend check.
I am going close my account and looking for another company.

Thumbnail of user ianm150
Texas
2 reviews
0 helpful votes
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April 27th, 2018

Actually works, but it does take quite a while for cashback to process through, then you have to wait through the clearance period to claim it. It does work though and the cashback percentages tend to be quite decent.

Thumbnail of user niravs5
Pennsylvania
1 review
0 helpful votes
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January 12th, 2021

I have been using this website for making some large purchases. I accumultaed $79 of cashback. When I went to redeem, the website says I received a prepaid VISA gift card for $79. When I go to redeem, it directs me to another website that says the token is expired. Therefore, you are unable to receive any cashback. I have contacted support, but no resolution yet.

* BeFrugal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ginac56
Michigan
1 review
1 helpful vote
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May 20th, 2017

I enjoy the rebate program overall, but the mobile app is not something I will continue to use. I lost a rebate for a product I purchased through the mobile app, but because I apparently wasn't signed in online, I didn't get the rebate.

Thumbnail of user andreaw267
Connecticut
1 review
0 helpful votes
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June 2nd, 2020

I use several of these sites and ALWAYS come back to BeFrugal because overall- they are easy to use and transparent. If they say you get 6% back- no tricks- you get what they promise!
I also love the fact I can ask for money when I want it and/or have it sent as a gift card- they make it easy.

Thumbnail of user justins157
Michigan
1 review
0 helpful votes
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November 30th, 2017

They actually made a reasonably positive change so that you can request a payment every 15 days, but it literally takes them ALL of those 15 days to process a payment and then you must wait another 15 days before you can request another payment. Overall, I am happy that there is competition out there, but I wish more companies would get a hint and be more like "Topcashback" is!

Thumbnail of user rayo55
Ohio
1 review
1 helpful vote
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March 28th, 2020

Shameless cheater site. Do NOT expect to get any missing cashback by contacting them. They will come up with all the shameless reasons to decline it. Never got any missing cashback. Use other site if you can.

Thumbnail of user charlesh837
Texas
1 review
0 helpful votes
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December 7th, 2019

Shopped for big item and no cash back, told I didn't go by the rules, but I did have id number of shop trip sent in receipt details, gave to me then took back.

Thumbnail of user olgao31
RU
1 review
0 helpful votes
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August 26th, 2020

Scammers! Zero rating, registered on June 18 and made a purchase through them, accrued $ 10 for registration and plus $ 13 from a purchase through them. After the request for withdrawal of money on July 26, the account was deactivated. There is only one answer to requests for what reasons - your account has been deactivated for violating the rules, it is not clear which ones! Is the desire to take your money a violation of the rules? Judging by the reviews, I'm not the only one like that, instead of being paid, I received an account decavation. Scammers!

Thumbnail of user corinag2
New York
1 review
1 helpful vote
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February 4th, 2017

Do not use... I stopped my brother from making an online order and encouraged him to use befrugal. I sent him the referral link from my account and was with him when he opened email and signed up from it. He then went through site under my guidance to make an order on jet.com and befrugal claims that they have no record he was referred by me and is refusing to pay the referral bonus.
They are garbage. Use ebates or topdollar.
**update** 2/7/17, after 2 separate email inquiries, befrugal continued to send generic response's in which they addressed no information given.
As recommended by company in their lackluster response below, I contacted via webchat and olark attached same generic message and ignored any validity to the complaint. Befrugal and 2 other companies will be featured in my upcoming best, good, and worst blog. Link will be updated soon! Happy shopping, and avoid befrugal!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Corina, Did you speak with someone from our support team on Live Chat, or submit an inquiry? We can always take a deeper look into these and provide clarification on why a referral bonus wasn't issued, or see if there is a technical glitch.

Thumbnail of user joshuam117
Idaho
2 reviews
0 helpful votes
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October 25th, 2017

Just don't use this site for cash back. Much better alternatives...

I was sent a referral link from a friend and was about to earn the necessary amount for the sign-up bonus and then a $15 as a referral bonus. One, other companies dish out the bonus after just their first purcahse ($10 threshold at befrugal).

My friend doesn't receive bonus... company states my email was used to look for laundry coupons a year ago. I have never heard/used their site until a month ago. Their solution involved me deactivating account and reinitiating... BUT you have to reearn the $10. Buying emails, anyone?

Just avoid them like the other reviewers stated. Bad experience with site and customer service. No easier way to get others to use competitors sites!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Joshua, I'm sorry you're frustrated. We have terms and conditions for the Refer-a-Friend program and Sign-up Bonus listed on our site (which can be seen here: https://www.befrugal.com/help/termsandconditions/#bonuses). As our support member suggested, your friend can earn a referral bonus and you can earn a sign-up bonus, per the terms, by deactivating your current account and signing up again.

Thumbnail of user bonniek87
New Hampshire
1 review
0 helpful votes
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May 26th, 2018

Nice website with cashback. It recorded most of my shopping trail and paid the cashback. The important is there are multi choice for payment with check, gift card or paypal. It is very easy and convinienent.

Thumbnail of user jamess2750
North Carolina
1 review
1 helpful vote
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February 7th, 2020

Receiving a lesser percentage from RAKUTEN is better than not receiving a greater percentage thru Be Frugal. I have purchased thru Be Frugal and been denied payment. The last time I adhered to the procedures stated in the previous denial, and once again they said that the order did not qualify. There were also shopping trips on which I had made purchases that were not reflected in my account, and therefore earned no rewards.
I have both Be Frugal and Rakuten on my computer, and I guess that they are denying the money based on having a competitor on my computer. Funny... RAKUTEN has no problems paying.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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