• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user kareng1552
Missouri
1 review
0 helpful votes
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July 19th, 2021

Be Frugal does not send you the money you earn for shipping trips & doesn't give you the $10 reward. It's a scam stick to legit sites, I'm going back to Rakuten, they actually send me my money.

Service
Value
Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Karen, I am sorry to hear you are not satisfied with your BeFrugal experience. Please contact us here (https://www.befrugal.com/contactus/) and one of our support team members will help you out. Thanks.

Thumbnail of user lb186
Georgia
1 review
0 helpful votes
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January 15th, 2019

No issues with getting my rewards! Can use it for what i want it for. I never shop without checking this site. I only wish that they would cover grocery stores!

Thumbnail of user hanzhel
China
1 review
0 helpful votes
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December 5th, 2018

The speed of tracking missed cash backs still needs promoting. However, the rates are higher sometimes. And my payment was submitted just now, so I cannot review the payment of BeFrugal.

Thumbnail of user jays1242
California
1 review
1 helpful vote
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March 9th, 2022

It seems funny that when it comes to higher cash back, The purchase is not recorded. I complained to befrugal and it will take MONTHS and eventually denied with the same generic reasons being answer to everyone on this site. I would rather use Rakuten and GUARANTEED cash back.

Thumbnail of user sandyk84
Pennsylvania
1 review
0 helpful votes
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November 29th, 2018

If your order goes into pending investigation than befrugal doesn't do anything even though you made the purchase using their site. They will not do anything to get you your money.

Thumbnail of user peterp300
Michigan
1 review
0 helpful votes
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June 30th, 2018

I literally just made $25 for something i was going to buy anyway. Plus I got an extra bonus to have it deposited into my amazon account. That's a win win.

Thumbnail of user tammif1
Colorado
8 reviews
5 helpful votes
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April 5th, 2018

Everything pays up the amount it states. It's great to make money while spending money! This is my second time requesting cash back, hoping it goes as smoothly as first time.

Thumbnail of user sheilam85
Massachusetts
1 review
0 helpful votes
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June 13th, 2017

BeFrugal is amazing and I enjoy getting my cashback. I've invited numerous friends and their missing lots of cash back. I won't though. So glad I stumbled on this website.

Thumbnail of user julief91
Texas
1 review
0 helpful votes
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December 13th, 2017

Payed for all my Christmas with my cash back. - It does take about two weeks to get funds, but it free money you would not have had anyway. I have not complaints at all.

Thumbnail of user kellid19
Illinois
1 review
0 helpful votes
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January 13th, 2018

I love BeFrugal, don't hesitate to use them and earn cashback. I've been very happy with them, and love that they have several withdrawal options for your payments. The payouts come very quickly too!

Thumbnail of user ahmeds147
Saudi Arabia
1 review
0 helpful votes
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March 14th, 2020

BeFrugal is index for buying and index for visiting the buying and similar for account statements and also helpful to increase the electronic buying, for saving and helping for europe.

Tip for consumers:
BeFrugal , good for europe

Products used:
computer items

Service
Value
Thumbnail of user johnd850
New Jersey
1 review
0 helpful votes
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August 30th, 2017

Be Frugal is focused on the needs of the online shopper, on top of being a leader in the field, they are responsive to questions and concerns. I highly recommend

Thumbnail of user eh82
Massachusetts
1 review
0 helpful votes
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October 1st, 2018

BeFrugal is more consistent than the other websites similar at this point in time. 4 out of 5 times it will recognize your purchase so 4 out of 5 stars.

Thumbnail of user adamb213
California
1 review
1 helpful vote
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February 28th, 2018

Half of my purchases are not recorded, and then there is nobody to speak to. The response is I didn't click or I have ad blocker, which are both nonsense.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Adam. I'm sorry to hear you are not happy with your BeFrugal experience. Please submit an inquiry at https://www.befrugal.com/account/member/need-help/inquiry/ and one of our support team members can investigate your claim. Thanks.

Thumbnail of user judyk57
Illinois
1 review
0 helpful votes
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November 11th, 2017

So far, my experience has been positive. I will updat this comment in 2 weeks, to keep track of the cashbacks credited, and of the check sent, Thank you for doing a great job.

Thumbnail of user megs27
Florida
1 review
5 helpful votes
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September 11th, 2017

I use several cashback sites and have generally had no problems receiving cashback on purchases. With BeFrugal, at least 50% of my orders were never tracked and their customer service drags their "investigations" on for a long time hoping customers forget about the cashback. When you press them on it, they just deny the claim and said you must have done something wrong. Avoid this company! Even if other cashback places have lower rates, there is a much better chance you'll at least get something.

Update after their "response": Typical generic response I've received from their customer service people. What they can never seem to answer is why sites like eBates (and I use several others in addition) don't have nearly as many untracked and/or denied purchases. Their business practice is pretty simple... the answer to why you didn't receive your cash back is always that you did something wrong, something is wrong with your browser, etc. If that is truly the explanation that their tech is way behind because the other cashback sites have a small fraction of the issues BeFrugal does. I had an Expedia purchase that was supposed to have generated $50+ back. It sat being "investigated" by them for an entire year. Believe me, they try to keep every last cent if at all possible. Use other more reputable sites.

Tip for consumers:
Use other cashback sites. They are much more likely to actually pay you the cashback and if something does happen they are much more likely to help instead of just denying the claim.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Meg, I'm sorry to hear you're unhappy with your BeFrugal experience. If an order does not track, we always do our best to explain to our customers why that may be. Reviewing the terms and conditions of the store where you are shopping can sometimes explain why a purchase was not eligible for cash back; otherwise, we have provided a few other scenarios in our Help section.

Thumbnail of user stevek87
Arizona
1 review
5 helpful votes
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July 9th, 2016

I had a number of clicks that did not credit between November and January of this year. After filing multiple cases, having click history, order ID# and valid proof of emails forwarded, they refused to credit me. It was a significant amount - nearly $100. Don't believe their rates - they DON'T pay out. Their website rarely works and I have been disrespected by the staff many times and insulted. Also, IF YOU USE BEFRUGAL, YOU WILL GET CREDIT CARD FRAUD.

I still HAVE NOT BEEN PAID. They owe me over $150 and refuse to payout. AWFUL company. Use SimplyBestCoupons - I've had great luck with them.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Steve, I'm sorry to hear you're unhappy with your BeFrugal experience. Common causes for an inquiry to be declined include other shopping sites or search engines receiving credit, using a coupon code not eligible for cash back, or having software from another shopping website installed.

Regarding credit card fraud, at no point do we ever ask for credit card information from our users. Security is of the utmost importance for our customers.

Our support team is available via Live Chat or support ticket if we can answer any further questions.

Thumbnail of user davel239
Maryland
2 reviews
7 helpful votes
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October 12th, 2018

For normal purchases, it's very good. For travel, it plays tricks.

The BeFrugal web site says that there is an exception for Travel Cash Back. The exception says to contact BeFrugal if it has taken more than 60 days. I did just that because my hotel stay did not show the cash back, and was told that since it was more than 60 days, it was too late. This is the language on the site:

"All Missing Cash Back Inquiries must be made within 60 days of the purchase date. We are unable to start an investigation with a retailer once 60 days have passed from the order date. Please note that Travel Cash Back can be an exception to this rule. Read more about Travel Cash Back."

When you click the link to read more, it says:

"Within 60 days after the trip was completed, either the original travel record will get updated with the Cash Back amount or a second record will appear in your account reflecting the Cash Back amount. If more than 60 days has passed since the completion of your travel and you do not see a Cash Back credit in your account, please submit a Cash Back Inquiry."

I did just that and they said nothing can be done since more than 60 days. Completely misleading.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Dave, Sorry for the confusion on this issue. Please submit a missing Cash Back inquiry and someone from our customer support team will be able to investigate this for you. Thanks! https://www.befrugal.com/help/cashback/#where-is-my-cashback

Thumbnail of user mikeb921
Maryland
1 review
1 helpful vote
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June 20th, 2019

AS i was saying,. BeFrugal is ONLY the BEST cash back site out there. Believe me, you can save BIG TIME with BeFrugal!... and YES, in full disclosure, i am being PAID to SAY THIS :) have been for 4 years now. And YOU CAN BE TOO... JOIN TODAY,... It's FREE,,,, on 2nd thought, no,... it's WAY BETTER THAN FREE., aybe you think i am not for real? My name is mike, and here's my cell. *******367, go ahead, call me, leave me a quick msg, i will return your call, np. And i do NOT work for or affiliated in any way with BeFrugal, i am just a regular person and web buyer. Like you.

Thumbnail of user jigarm2
California
1 review
5 helpful votes
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June 1st, 2019

They eat up your money and doesn't say thank you or sorry. Be aware. Most trips are not recorded and you don't get your money as promised. Customer service is pathetic and rude.

Thumbnail of user tinamariel2
Florida
1 review
0 helpful votes
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December 20th, 2019

Love saving money so easily! I have told everyone I know, and we're all saving money now.
I'd rate this the best app to receive money by buying things I would buy anyway!

Thumbnail of user virginial27
North Carolina
1 review
0 helpful votes
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October 18th, 2017

BeFrugal gives you phenominal savings and coupons love it!
I get my friends to sign up because you can save money and great coupns for different stores etc!

Thumbnail of user emileeo2
Utah
1 review
0 helpful votes
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December 20th, 2019

Be Frugal always seems to have the HIGHEST ca$h back ammount & ALL my favorite stores...! Their site is super simple and easy to understand & I love getting quick payments via Direct Deposit RIGHT into my bank account...! I LOVE YOU Be Frugal!

Thumbnail of user dashh1
California
1 review
0 helpful votes
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March 5th, 2020

I LOVE BeFrugal! I used to be a part of rakutan but once i found these guys, i deleted my account. They'd never pay on things they were supposed to & gave me grief always. BE FRUGAL IS SO MUCH MUCH BETTER! I have NEVER had a complaint about them. People that complain obviously don't get the whole gist of cashback sites. Ignore them. THIS IS A DEFINITE 200 STAR RATING!

Thumbnail of user harryl103
Illinois
1 review
6 helpful votes
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September 7th, 2019

Made my first purchase with the site link and was supposed to get ~$10 back. The purchase was not automatically processed but after a week I notified them and provided my ticket and receipt of purchase. They quickly credited my account which was great but removed it a day later claiming that the purchase site had no record of the ticket and I must have messed up. First off, i have my receipt and the befrugal ticket generated in their system. Secondly, I have been using ebates since 1999 so I know how this deal works. Instead of siding with the customer (me) and honoring their side of the deal they have instead taken my $10 referral. I would highly suggest just signing up for the bonus then not using this site for purchases for large purchases unless you like to gamble. Their general "you messed up" claim can be used anytime they don't want to pay us. I have a feeling that they pocket the higher bonuses. Again, I provided objective evident of my purchase and their generated ticket. I would expect they pay me and work with the site for their payment. Instead they blame me the customer.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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