• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user paulg223
Virginia
1 review
0 helpful votes
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February 28th, 2018

It's great for Amazon shoppers in particular. Around the holidays you'll find as high as 10% cashback at Amazon, and other merchants too. I use Befrugal for about 95% of my cashback shopping.

Thumbnail of user kimberlym1093
California
1 review
0 helpful votes
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November 21st, 2020

I work hard for my money. It's nice to receive the best deals, as I spend it! I just got $30 back for the year. It's super better than nothing at all!

Thumbnail of user biancas20
New Jersey
1 review
0 helpful votes
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May 10th, 2018

Getting paid to shop... what could be better? They take forever, but they eventually come through. If they would just pay a little sooner, it would be a match made in heaven.

Thumbnail of user glend39
Texas
3 reviews
0 helpful votes
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September 16th, 2019

As the title states, the plug in works very well, you can request payment as soon as it is available (limited # of times/period), all in all an indispensable cash back program

Thumbnail of user davide689
New York
1 review
7 helpful votes
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January 7th, 2020

Much like others I used BeFrugal cashback over other sites on Black Friday for what was supposed to be 11% cashback. Amazingly, the shopping trip never made it to my account. "Todd" from BeFrugal tells me that I either wasn't logged in or never activated the cashback. The problem with that is that since I don't trust any of these sites I screenshot all of my purchases with banner stating that cashback was activated. I've told this to "Todd", but he refuses to give me a way to provide this physical evidence. 11% of a $200 order = $0 when you use BeFrugal
I also have another investigation for almost $90 cash back that has been pending for a year. I continue to request updates, but get none. "Todd" just tells me that the company hasn't responded so they can't give me any updates. The shopping trip is in my account and I can prove that the full order went through and the full amount has been paid, however they will not let me provide any evidence and are just accepting that the company hasn't responded and tells me this will be the status until they respond
Amazing how the little cashbacks of a few dollars here and there are never an issue, but as soon as I have the possibility for some substantial cashback, there's always an issue. Ebates/Rakuten cashback is less but at least you get that cashback.

Tip for consumers:
The only tip I can give for using this site is DON'T

Service
Value
Thumbnail of user skr5
Montana
1 review
0 helpful votes
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January 1st, 2020

I LOVE this site, highly recommend them to everyone I know. I really appreciate the stores available to me, they are what I used anyway. Easiest way to make some money back.

Thumbnail of user kylea13
Iowa
2 reviews
11 helpful votes
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March 30th, 2017

I'm a relatively new BeFrugal user... for about a year or so, but I've been using FatWallet, eBates (now the same company), and TopCashBack for about 14 years. Thus far, I've made relatively small purchases via BeFrugal, and have had zero issues.

Recently, however, I made a large purchase from WalMart. BeFrugal had the largest cash back % at the time, so I decided to use them (plus it would put me over my "startup" incentive for bonus cash). Given the order size, I was very careful to ensure I followed the process correctly so I would get this cash back. Long story short, the purchase/cash back was not reported. I opened a ticket, and BeFrugal promptly credited my account, but then came back some time later and said that WalMart had completed an investigation and denied the cash back. Then outlined how I can make my purchases more successful. I responded to customer support to ask for more detail, and they responded with a reiteration that WalMart declined the cash back. I responded again, but they opted to stop responding.

In any event, while they had been OK for smaller purchases, I would STRONGLY advise against trusting them with larger purchases. This may not have been BeFrugal's fault, but bottom line is that something was not connecting right that day, which tells me this is an unreliable service (I'm giving the benefit of the doubt that this was a technical issue and not something more "sinister").

Thumbnail of user eyada4
AE
1 review
0 helpful votes
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June 17th, 2018

Gives a good margin in most of the important suppliers.
Recommended. The only cons is that long time till they send you the payment after the payment request.

Thumbnail of user jc1042
California
1 review
0 helpful votes
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March 14th, 2020

I have beeb a be frugal member for over 10 years. I never shop with out checking Be Frugal first. Rebates post fast and if a rebate if missed the be frugal staff promptly investigates any issues.

Thumbnail of user lauriei21
Texas
1 review
0 helpful votes
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February 13th, 2020

Always great deals and bonuses. Used other apps this one is faster and much easier. I even requested cashback and with an additional bonus. I wouldn't dream of shopping online without it.

Thumbnail of user leej564
New York
2 reviews
1 helpful vote
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July 19th, 2022

Stay away and use a different cash back website, because this website will not credit you the cash back for purchases that you make, and will tell you it's your fault. They will tell you that the problem is caused by you not following a list of their rules or that it was caused by your computer. The truth is that the problem is them! I regularly shop at one online store, and tested out other cash back websites to see if there was a problem getting the cash back at that store. As it turned out, I had NO problem with the other cash back websites. I now know with 100% certainty that the problem is with Befrugal.com. What is also ridiculous is that their customer service consists of a single "person" named Todd with no last name, who always takes the attitude that the customer is wrong and stupid. It is not a pleasant experience to deal with "Todd." My impression of this company is that it is a shady, unprofessional, dishonest and greedy company. There are much more reliable cash back sites with better customer service. I will no longer use BeFrugal, even if they offer better percentages. I would rather use a cash back site that offers less but pays!

Service
Thumbnail of user jasonh1172
Arizona
1 review
2 helpful votes
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May 29th, 2021

My account was banned without reasoning and i asked support why it was banned and they said it was involved in fraud, the only thing i did with my account was 7 orders and i invited 20 something people using my referral link (these were all real people) I read their ToS and it said that they can ban you without reasoning and wont even talk to you about it or tell you why. They stay true to their name Be FRUGAL, I would have $234 right now if they didnt ban my account.

Tip for consumers:
Use Rakuten or Lolli or really anything else

Products used:
None because my account is banned

Service
Value
Thumbnail of user isaacw26
Georgia
1 review
0 helpful votes
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August 8th, 2018

A great way to save money! I have been with BeFrugal since 2014 and have not had any problems. They have a large variety of vendors which you can shop and save money on.

Thumbnail of user lolal29
South Carolina
1 review
1 helpful vote
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October 12th, 2018

All - YOU WILL WAIT UP TO 90 DAYS, AND ONLY AFTER VENDOR HAS RECOGNIZED YOUR PURCHASE, FOR YOUR REBATE. I had to harass them and the vendor for over 2+ weeks to even have my COMPLETED purchase acknowledged. Since then, OVER 60 DAYS AGO, I have yet to receive my cashback.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Lola, I understand your frustration with having to wait for some purchases to be eligible for payment. At BeFrugal, we need to do this to avoid fraud and provide our members with the best experience possible. Rest assured, you will receive you will be able to request your payment once it is available. We hope that you will continue to use BeFrugal in the future. Thanks!

Thumbnail of user jmc4
Florida
5 reviews
33 helpful votes
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March 19th, 2021

Unfortunately, they are no longer a reliable cashback website. They have been rejecting so many purchases that I no longer use BeFrugal as my go-to site. I don't recommend them at all.

Thumbnail of user karinnar
Costa Rica
1 review
0 helpful votes
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May 30th, 2020

I just requested my first payment thru a gift card. It was very easy. I am know waiting to receive it. I will let you know guys later if everthing goes okay.

Thumbnail of user lisap275
New York
1 review
0 helpful votes
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February 26th, 2018

If your going to purchase an item you might as well get cash back... love this app. BeFrugal has many store and better cash back percents than, ost other cash back sites.

Thumbnail of user sharonl118
Connecticut
1 review
0 helpful votes
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December 18th, 2017

Never had any problems with payments. Would totally recommend this site to everyone. It takes quite a while to get your payments, but it is worth it...

Thumbnail of user samp318
Kentucky
1 review
0 helpful votes
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April 27th, 2018

Be careful they just want you to use their website
They don't pay you the 10 dollars and 10 for the referral
They try to make money from big companies without any work

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Sam, I am sorry to hear you are not satisfied with your experience at BeFrugal. Here are our terms for earning the $10 sign up bonus and the $10 refer-a-friend bonus... https://www.befrugal.com/help/termsandconditions/#bonuses. If you feel you have met the bonus but have not been paid your bonus, please contact our support and they will be able to help you. Thanks!

Thumbnail of user mordechaig1
New York
1 review
1 helpful vote
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July 15th, 2020

befrugal.com is a scam they wont pay you if you have a large cash back amount. They owe me a few thousand dollars. They just closed my account without any explanation. And they are denying to pay me

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Mordechai, the orders you were seeking to earn Cash Back for were cancelled at the retailer. Attempting to get paid Cash Back for cancelled orders is a violation of BeFrugal terms. A large number of violations in your case is why your account was closed.

Thumbnail of user vladimerk
Georgia
1 review
1 helpful vote
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October 30th, 2017

Great way to earn cash back! I already book my money for the second time. Only a very long time you have to wait for the processing to finish confirmed.

Thumbnail of user frankd207
Maryland
1 review
0 helpful votes
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June 2nd, 2018

I used Be Frugal over the holidays for gifts. I received great rebates. I am now using my rebates for a vacation items. NICE - money I would never have had

Thumbnail of user oliverw38
Massachusetts
2 reviews
1 helpful vote
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July 14th, 2018

Many of my big purchases got nothing back even though I have followed every step required to make sure that I will get cash back. But I got nothing instead.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Oliver, I'm sorry to hear you were not satisfied with your experience with BeFrugal. If you believe you have not been credited with Cash Back for any transaction, please submit an inquiry and our support team will help you out. https://www.befrugal.com/help/cashback/#where-is-my-cashback Thanks!

Thumbnail of user alisont63
Arizona
1 review
0 helpful votes
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January 26th, 2019

BEST CASH BACK WEBSITE EVER! I HAVE USED SHOPATHOME AND EBATES FOR YEARS AND YEARS AND IN 2 MONTHS I HAVE RECEIVED MORE MONEY AND MONEY QUICKER THAN EITHER OF THE OTHER SITES. IVE MADE OVER 3500 ON EBATES OVER THE YEARS SO IM EXCITED FOR BEFRUGAL

Thumbnail of user nancyc383
Michigan
1 review
0 helpful votes
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June 6th, 2018

I wanted to see my balance and review what was considered in the rebate. I found what I needed and requested a check for the balance. Very convenient since I am an on-line shopper. Thanks!

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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