• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user dariuszm1
Poland
7 reviews
1 helpful vote
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September 14th, 2017

Finally I received my cash back. It took long time but I got my cash back to my PayPal account! In my opinion cash back should be approved more quickly.

Thumbnail of user kathyp704
Pennsylvania
1 review
0 helpful votes
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November 17th, 2020

It's so worth it. I also use Rakuten. I love getting cash back. I requested a Visa gift card and because it's almost Christmas, I will use my gift card as a gift for someone else. It's a Win Win. :)

Thumbnail of user donnaj40
Tennessee
1 review
0 helpful votes
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January 1st, 2017

Easy to use site! Have been very pleased with the Be Frugal site since 2012. Will continue to use the Be Frugal site in the New Year! Happy New to all!

Thumbnail of user naureenk
Canada
1 review
0 helpful votes
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December 28th, 2016

With all the shopping I did, I did not realize how much money I was able to get from Befrugal which I can now use on myself! Sweet. Great Service Befrugal!

Thumbnail of user johnm1172
Mississippi
1 review
0 helpful votes
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September 30th, 2017

I have earned several hundred dollars by simply using this site. It's very easy to use as well... why not earn some money since you are shopping anyway?

Thumbnail of user margareth1895
New York
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Received check quickly, and will keep using BeFrugal!

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

That's great to hear Margaret! Can't wait to see all the cash back you will accumulate!

Thumbnail of user junej22
Virginia
1 review
0 helpful votes
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December 5th, 2018

Had money I didn't know was there starting 2012. Forgot about BeFrugal and signed up with other sites that don't always work. From now on this will be my go to site.

Thumbnail of user stever350
Pennsylvania
1 review
0 helpful votes
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September 12th, 2018

I mostly use it for Walmart, where they give 4%. With my 2% cash back credit card, it's just like not paying sales tax! Which is actually kinda depressing...

Thumbnail of user maggiez17
Illinois
1 review
0 helpful votes
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January 21st, 2020

I have used this website for over two year since my friend recommended. So far that is super good and never lost his reputation during request money back.
Highly recommend.

Thumbnail of user rc418
Pennsylvania
1 review
5 helpful votes
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December 26th, 2020

Basically Be Frugal gets companys to pay them to be on their site. Then when a customer uses befrugal to go to the vendors site ( aka walmart, home depot, cvs, etc) the vendor agrees to pay a rebate ( a percentage of your sale) to you the customer. The problem is that if something is off for whatever reason, or the vendor refuses to pay, be frugal doesn't pay the customer the percentage. They claim, no accountability, and respond in endless emails, but at the end of the day, THE CUSTOMER LOSES! I can't believe there isn't a class action law suit against this company. Were only talking penny to maybe a dollar sometimes, and they don't step up and make good. Here is 1 small example:. I did pictures through cvs. I proved the trans id to befrugal, i had a copy of the receipt from cvs, it was pictures (reprints). They 1st try to say it is your fault, which i proved was wrong with befrugals tracking id #, then it was saying cvs 's refusal, but no explanation why. It is basically bait and switch. What they are doing is against the law, but i don't have the money to take them to court just to prove a point. They get there money, but don't fight to get your money. NO ACCOUNTIBILITY on ther part. Hope this helps others.

Thumbnail of user ruohongl
Maryland
1 review
0 helpful votes
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May 29th, 2017

Not as reliable as ebates or mrrebates.com
Custom service does not help much, missing a lot of cashback. For instance, it says on the webpage -- "8%" cash back, matter of fact, you might get 0.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Rouhong, We list the percentage of cash back available on each of our store pages on our website, as well as the terms and conditions for earning that cash back. If you have any questions about a particular store or transaction, we can certainly chat with you in more detail.

Thumbnail of user fanghaoy
New Jersey
2 reviews
0 helpful votes
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March 5th, 2017

Great site, cashback rate is very good and I get most cashback they promised. Sometime it not working but I always get tickets supported. Anyway, I have no complain.

Thumbnail of user craavir
Georgia
1 review
1 helpful vote
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November 20th, 2020

I totally didnt expect this to give me cash back. Just installed the plug in and did my own business after a while I have seen massive cash back in my account.

Thumbnail of user anht18
Texas
1 review
0 helpful votes
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August 16th, 2018

It will be perfect if it takes less time for the money to be payable.
The % of cashback is better than Ebates sometimes.
It also have many options to cash out

Thumbnail of user rubyt64
California
1 review
0 helpful votes
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September 27th, 2020

I love this website! I recommend it! Their cashback percentage rates are usually higher than their competitors' rates. Requesting payment is quick and easy.

Thumbnail of user vadimk15
Michigan
1 review
1 helpful vote
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October 14th, 2016

I used to use befrugal a lot because I though the cashback deals were excellent. I still continue to use when I order from other site than walmart because it only give 4%,

Thumbnail of user jesses63
Indiana
1 review
1 helpful vote
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September 26th, 2017

I buy a lot from Walmart and Overstock and Befrugal is the best at getting me the most cash back at these websites. I frequently check other cashback sites and Befrugal always beats the others.

Service
Thumbnail of user angelas168
Illinois
1 review
0 helpful votes
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May 1st, 2017

One of the best cashback rebate sites out there. I highly recommend to those who love to make extra $$$$$! If you don't love to make extra $, then I would say don't use the site - lol...

Thumbnail of user ab311
Washington
1 review
0 helpful votes
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June 8th, 2018

Wait FOREVER before they cancelled your cashback! If you want to fight for EVERY CASH BACK you deserved, wait FOREVER, and get the news that your cashback is cancelled, do join.
Plus the $10 bonus comes AFTER you make $10 cashback.

Thumbnail of user aftecp
Poland
1 review
0 helpful votes
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March 26th, 2018

One of the best cashback, high precision, good service, I recommend, received a bonus for joining and for the invitation of my friend I am very happy, best regards.

Thumbnail of user beed19
North Carolina
1 review
0 helpful votes
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June 25th, 2018

They offer the best CashBack rates 95% of the time. I personally like that I don't have to wait until the beginning or the end of the month to request and collect my money.

Thumbnail of user sharonnes
North Carolina
1 review
2 helpful votes
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November 24th, 2018

BEWARE! They were great at first and have the best cash back rates around. Then the trouble begins when you try to get paid. I had $150 in cash back available and my husband had $50 in his account. I had not requested payment, but had just looked at my account and saw it was available. When my husband requested payment they said he violated terms and would not pay it out. Then when I went online to request my payment they deactivated my account. When I contacted them via chat they said I violated terms and they would not tell me what terms and then ignored my subsequent questions. Suddenly when payment is requested terms and conditions have been violated. If you look at BBB other people have had the same issue. When it's time to pay they find reasons not to pay. I use several cash back sites; I just use whichever has the better rate. I think I'll just stick to Ebates and CouponCabin. I hate that I recommended this site to people. BeFrugal has awful customer service and very suspect practices.

Thumbnail of user gd346
Florida
1 review
0 helpful votes
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February 5th, 2024

I used it with Surfshark;they offered a 25% cashback. I had to submit a cash back inquiry, as the cashback was missing. I was waiting more than 2 months for their investigation. They were telling me that I have just to wait. Afterwards, I decided to contact Surfshark.

Surfshark informed me that they haven't received anything from BeFrugal regarding my case. Moreover, they told me that I was not eligible, as I had a previous transaction with Surfshark three years ago. However, this was not mentioned in Befrugal's terms. They asked me to contact the cashback provider regarding this issue.I contacted Befrugal and I let them know. After an hour I received the following response:

"We have learned that the investigation was denied. This may have been a result of clicking on any links or popups outside the BeFrugal browser window, searching using an outside site, using a coupon code offer not listed on BeFrugal, having another coupon site's toolbar active, etc."

After more than 2 months they just denied by speculating the reason. I informed them regarding the reason (according to Surfshark) and I received the following response:

"SurfShark has no clause in their affiliate contract specifying that they pay out referrals for new customers only. "

I asked them to investigate this and to offer as reimbursement this amount in my account as this was their fault. They responded:

"As this appeal was declined by the retailer, it would not be possible to receive cash back. I apologize for any inconvenience."

They offer $35 to refer friends, but they don't offer a cashback as a bonus to solve the case and to make the existing customers satisfied and recommend them even without a bonus...

Service
Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hey G D! We apologize for the inconvenience regarding your cash back. Unfortunately, since the cash back does come from the Merchant, we cannot manually send you cash back on one they Declined.

BeFrugal is an online cash back portal, that connects you to Cash Back from the Merchants. Since the Cash Back comes from them, they will track and update your account. Merchants are always updating their Cash Back Percentages and Terms. We highly recommend reading into the "Cash Back Terms" before placing a purchase. The Merchants list useful information regarding their cash back.

The Refer-a-Friend program is a great way to refer friends and get a bonus! We also have the new BeFrugal Rewards Extension, where you can earn points to then convert to cash. We also like to throw in some Bonus Cash Back when you shop with Merchants. Again, we highly recommend to read the "Cash Back Terms" within the Cash Back Percentage the Merchant is offering. You will find our bonus percentages there!

If you have any further questions, feel free to reach out and a Team Member will gladly assist! We are here to help and guide you through our site.

Thumbnail of user humbertob12
Texas
1 review
0 helpful votes
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May 17th, 2017

The best rewards and cashback program in the whole internet! I have been using Befrugal for more than 3 years and they are awesome. Lot of online stores in the program and the best method of payment.

Thumbnail of user delbertf7
New York
2 reviews
0 helpful votes
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November 18th, 2019

Love it so much! I would really reccomend it to all my friends for sure. It has all the stores which i just love, especially clothing and food online stores.!

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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