• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user domn7
California
1 review
0 helpful votes
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September 3rd, 2017

Compare the rates and if Ebates has the better rate, go with them even if it is slightly less. You have a better chance of getting your credit. Befrugal will sometimes deny good purchases. Ebates is more lenient. But they are ok overall.

Thumbnail of user stephaniej65
Washington
2 reviews
5 helpful votes
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October 23rd, 2017

Do not use. Just like previous review said. Placed several big orders where befrugal has not applied the cash back into my account justifying it by saying that, after a so called investigation, I did not use their coupons and they did not get their commission. Cheaters

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Fifi, BeFrugal works with over 5,000 online retailers to always offer the highest cash back rate. In general, more than 99% of all transactions will track automatically, with no manual intervention required. Occasionally, a sale may not be traced or properly credited by a retailer. When this happens, virtually all stores will allow a challenge process to dispute the initial tracking of the store - this is the "investigation" you mentioned. We rely on the retailer to let us know whether or not the purchase was eligible for cash back. If you reach out via https://www.befrugal.com/ContactUs/; we would be happy to review your shopping trip to see if we can help find out what may have gone wrong. You can also view more information on tracking issues and solutions within our Cash Back FAQ online at https://www.befrugal.com/help/.

Thumbnail of user kimj15
Georgia
2 reviews
1 helpful vote
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March 7th, 2018

If I could give this place zero stars I would! You have to fight for any cash back that you should get from this place. I ordered an Amazon Echo device for my mother. I clicked directly from Befrugal.com, placed the item in my cart and immediately checked out. Befrugal advertised 6% back on Amazon devices, but I never rec'd a penny. When I contact them, they claim I either bought an item that didn't qualify or I failed to click from their site over to Amazon. WRONG-these guys are a scam!

Thumbnail of user jessicas3925
Texas
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Love this app and their customer service is great!

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you, Jessica! We appreciate you taking the time to leave us your feedback. Feel free to always reach out, our team is here to help!

Thumbnail of user danital
Colorado
3 reviews
24 helpful votes
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March 29th, 2018

**Revision** The whole process takes awhile to receive and it is a hassle to request reviewing your purchases with the vendors because they don't show up all the time. I shopped in November and December 2017 and am barely getting paid at the end of March 2018. The method of payment isn't what I wanted but I had to settle in order to get ANY payment. ***I still haven't received my payout because of some security breech in my PayPal account and because the amount I've earned is less than $25.00, I am required to pick other options such as Amazon credit. I have tried to get that option but have yet to receive any credit in my Amazon credit account. At this rate, I'll be waiting until next year around March to receive any cash back. Time to look for a new provider.***

Thumbnail of user jamier4
North Carolina
1 review
6 helpful votes
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February 2nd, 2020

I've used their pops up on several occasions when I buy something and at one time was slated to get back 10 dollars. I went back a day or two later and the whole transaction was gone. It rarely credits even though it clearly shows all the websites you use it on. After a year of use, I only have. 79 cents that I can withdraw.

Thumbnail of user carolb185
New York
1 review
0 helpful votes
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September 3rd, 2017

I am new trying this site. So far everything is going very smoothly. I have put in my 1st request for a check to be issued. I am not anticipating any problems. I'm very pleased at this time and will see after completion if anything changes. Have a nice day!

Thumbnail of user fdkaflaa
New Mexico
1 review
0 helpful votes
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October 20th, 2017

This site is fraudulent. It is not user friendly and earning rebates is such an opaque process. You do things right and basically crickets after your order with no confirmation or communicating. When yiu ask them about it, they "investigate" and come back with a lame answer that they didn't get their commission (which is something you cannot verify but rely on their word) and with no other specifics or detail, you area denied your rebate. I've been an ebates user for over 10 years and never an issue. They tell you why it is denied with specifics

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi there. I'm sorry to hear you are not happy with your BeFrugal experience. We try to provide our members with the best explanation possible why they did not earn the cash back they expected - we also have a list in our Help section, under "What can I do to make sure my cash back rebate is reported?" that you may find useful.

Thumbnail of user georganneg
California
2 reviews
1 helpful vote
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September 21st, 2019

I proved the reservation I made after clicking thru at BeFrugal was fulfilled and sent them the sales receipt. They still refused to pay me. This is the 4th time they've denied me payment and I will be switching to another Cash Back Site for future transactions. I can see that most of their reviews say the same thing and I wrongly assumed that those other reviewers were not doing things correctly. I did exactly as I was supposed to do and gave them every bit of proof they asked for. They still denied by claim. They say the company never paid them, but I don't believe that either. Use any other site.

Tip for consumers:
DO NOT USE THIS SITE. OTHER CASH BACK SITES ACTUALLY PAY YOU THE MONEY YOU EARN. THIS SITE WILL NOT!!!

Service
Value
Thumbnail of user jde7
Florida
1 review
0 helpful votes
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September 5th, 2017

Shop! Shop!

I used this a few months ago for a T-Mobile phone purchase thinking 'what the heck?'... I just went ahead after logging in to cash out my reward money worth $40 for that 1 transaction... not bad at all!
I'll make sure to use the links here for all my future online purchases & earn those reward points... why not?!

Thumbnail of user richa48
Montana
1 review
0 helpful votes
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September 18th, 2018

On top of a memorial day weekend appliance sale, saved me roughly $3000 on a new kitchen project! I've since used BeFrugal anytime I place online orders and 8 out of ten times, it works, and a few day later I have cash back as promised. Luckily no failures on a huge purchase like the first.

Thumbnail of user deborahj40
Florida
3 reviews
2 helpful votes
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May 24th, 2017

I started out with a different shopping "cash back" site and then I learned about BeFrugal. BeFrugal has delivered higher cash back percentages on my purchases time and time again. And when no one else even knows the name of a retailer I may want to purchase from, that's when BeFrugal shines! It's not just about the Fortune 500 companies - smaller companies sell unique items and usually better quality than the big guys. And sometimes that's where I prefer to shop. BeFrugal has saved me money when no one else could. Thanks, BeFrugal!

Tip for consumers:
Another thing I really like about BeFrugal is when they make a mistake and a code or sale doesn't get applied to my account properly; they research my information quickly and reward me when the mistake is information on their site. Can't beat that! They stand behind their word and their service.

Service
Value
Thumbnail of user markw928
Pennsylvania
2 reviews
0 helpful votes
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February 12th, 2024
Verified purchase

BeFrugal has a great team and is a great way to save money on purchases! I've saved hundreds of dollars in the past several years. It's money back in your pocket.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you, Mark! Our mission is to help you save and earn on potential cash back! Check out our new BeFrugal Rewards Extension. You can earn daily points that can later be converted into cash! Another great way to earn on some extra cash.

Thumbnail of user raffaelv
Delaware
1 review
0 helpful votes
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June 5th, 2017

I'm working with BeFrugal from 2 years. Everything is perfect. All the payments are proceed immediately and their customer service is awesome. I'm feeling save because every time when payment is requested Befrugal Informs me. Thank you.

Thumbnail of user ashleya178
Georgia
1 review
0 helpful votes
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August 9th, 2018

I will say I do most of my shopping online, its cool to get the rebates, however, there are times where I don't get my credit and the transaction was completed so I am not sure if there is a system glitch or what but every so often I do feel cheated. Other than that, if your going to shop online anyway, might as well get rewarded for it.

Thumbnail of user kimberlya49
Nevada
1 review
2 helpful votes
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January 17th, 2017

Just shop with their partner stores and earn money while you shop. So easy. I love it. If I have to shop on line I might as well get paid to do it! Spend $73.96 at walmart the other day, got back 2.96. Can't complain!

Thumbnail of user linz7
New Jersey
5 reviews
19 helpful votes
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April 28th, 2021

Unlike with Rakuten or TopCashback, you don't get the $10 sign-up bonus until you make enough purchases to get $10 in rewards.

Not good.

I also got credited for $9.99 on a purchase that was $19.98 before tax and shipping.
Not sure if it is BeFrugal's fault or the store's fault. The store is MilesKimball.com

Thumbnail of user karend454
New Jersey
1 review
0 helpful votes
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September 12th, 2019

BeFrugal has numerous retailers they have partnered with & many have instant BeFrugal links, so it automatically comes up when you've "entered" one of those online shops to apply discount. It also applies to a vast array of merchandise. Terrific service!

Thumbnail of user vanessak42
Virginia
1 review
0 helpful votes
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October 12th, 2018

I have used Befrugal for years now and have earned thousands of dollars just to shop online. It takes a while to get your money verified simply because they have to verify with the merchants that you did not return your items which can take up to 90 days but who cares how long you wait for free money. You know it's coming so just forget about it, let it pile up in your account then request payment to any form a payment, your bank account, paypal, amazon, etc. and either save the funds or continue to shop. LOVE BEFRUGAL!

Thumbnail of user alexanderg49
New York
1 review
0 helpful votes
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January 13th, 2018

It takes a long time to accumulate funds for payment. At least Ebates puts money into accounts directly I had to go into account to tell you where to put my money!? I also referred a friend and they did sign up but I got no bonus for this as yet.? The answers the site gives doesn't particularly address the lag time in pay outs to site surfers/buyers

Thumbnail of user joec586
Illinois
2 reviews
3 helpful votes
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January 19th, 2019

Does not support their users. Need better tracking with partners. Clearly had a purchase with the tracking click showing in my account. Provided receipt and proof of purchase with time and date stamp and was told "The store didn't report your sale to us, Sorry." I did everything correct and proved it with receipt and email verification.

Thumbnail of user margauxmaria
Singapore
1 review
0 helpful votes
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March 15th, 2024

They don't pay you back. Do not use this web site! The website does not work. I'm still waiting for my 60$.

Service
Value
Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hey Margaux! We understand how difficult it can be when it comes to waiting for that "Payable" cash back. BeFrugal is just a cash back portal that connects you to the cash back that is coming directly from the Merchants. We work solely with them on cash back. Meaning, that is comes from them and not us. Once the Merchant acknowledges the pending cash back, it will show as "Verified" on your account.
Merchants give us an estimated time frame of Up to 120 days, for cash back to go from "Verified'' to "Payable ". Due to that being an estimate, they can always change. Some can approve quickly and others can take a little longer to approve. Once they do, your account automatically updates. We would be notified of the Payable and you would be notified, by us, regarding your Payable Status.
I hope this information helps! If you have further questions, feel free to reach out to us. We are here to help and guide you through our services.

Thumbnail of user deba50
Pennsylvania
2 reviews
1 helpful vote
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March 22nd, 2019

Really fast payment with very competitive offers. I do most of my shopping from home because of disability. It is great to be rewarded for something I'm already doing. There is a short wait period for payments but it is no different than other sites and so worth it. I'm so glad I joined.

Thumbnail of user krishnam12
California
1 review
0 helpful votes
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November 6th, 2017

Works with most online stores and absolutely awesome. I have had no issues so far with applying befrugal. I only wish there is a plug-in available so that I do not forget the few times I actually did. The program, in general, rocks. Thanks!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Krishna, thank you for your great feedback. We do offer the BeFrugal Add-On, which you can download here: https://www.befrugal.com/addon/

Thumbnail of user lg438
Wyoming
1 review
1 helpful vote
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February 28th, 2022

I don't understand their payout and what's available when, but you do have to reach $20. Here's the thing: there's often a reason that you don't get your % of the purchase. There are much better cash back programs out there. Don't waste your time.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi L. G. sorry to hear you are not satisfied with your BeFrugal experience. Please contact our support team if you have any issues with tracking or getting paid: https://www.befrugal.com/contactus/ Also, we have no minimum for payout for PayPal, Venmo, Zelle, and direct deposit. For gift cards, depending on the card, minimum for payout is either $5 or $10. For check payment, the minimum is $20. Thanks!

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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