• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

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Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user annem324
Oregon
1 review
0 helpful votes
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December 17th, 2018

I've had no problems with Be Frugal. All purchases have been posted without fail and cash credited when indicated. Sometimes it takes a little while to get the cash back. But I figure that has more to do with the store than Be Frugal

Thumbnail of user tammys359
Nebraska
1 review
1 helpful vote
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February 15th, 2020

Super easy to use when you install the add on button. It's been my experience that the percentages are higher than with Rakuten. I also love how you don't have to wait for scheduled payments. Once the funds are available you can transfer them.

Thumbnail of user chemid
New York
1 review
9 helpful votes
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January 8th, 2021

I didn't get my cash back and wrote numbers of emails to Todd from befrugal with zero interest to help and I'm all hopeless now. I spent $1,299.99 on camera from Best Buy and I chose befrugal as my cash back which I really regret. I should have gone with Rakuten or Ibotta or other cash back apps. Sent em all the required informations upon request but what did I get? So many lame excuses to feed their customers, no thank you!

Thumbnail of user jofiij
AE
3 reviews
7 helpful votes
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November 8th, 2021
Verified purchase

A false Website and never pays advice no one wastes his money on this lie and a complaint was filed against him to the competent authorities because he offers fake offers
I active 3 offers by them site to amazon.com but they not accept to send me cashback 50$ and they ignore my all email.
They are just fake site and fake people there

Tip for consumers:
A false Website and never pays advice no one wastes his money on this lie and a complaint was filed against him to the competent authorities because he offers fake offers

Products used:
amazon prime / amazon Prime Video = 200$

Service
Value
Thumbnail of user davidy65
California
1 review
1 helpful vote
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October 30th, 2017

Every time I change the cash back website is because they try to cheat me. When I switch from ebates to befrugal I wish I could have a better experience here. At the first year they really did a good job. I don't need to keep an eye on my cash back but they gave me everything. From the second year, this become worse and worse. For anything I forgot to write a note, they start to cheat. They never cheat on the small amount activities. All the missing ones are $20 at least. I contact them to complaint then they took a long time to respond. Some activity they refuse to reimburse me for the reason either the merchant didn't pay them or it is expired. I don't feel like to use them any more. It's time to find another one

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi David, I'm sorry to hear you're unhappy. I would recommend that you read the terms and conditions for the stores where you find you are not earning the amount of cash back you're expecting - there may be an exception you are unaware of. If these are stores where you recently began shopping, that may account for the change in cash back earnings.

Thumbnail of user richardk153
Massachusetts
1 review
0 helpful votes
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January 8th, 2018

I had to jump through a lot of hoops be fore I could request a payment. Hopefully it is a 1 time thing. I'm new to the site and didn't know what to expect. There are a lot more retailers on their list that I did not expect to see. Surprise! I use quite a few of them. I am looking forward to going through this portal from now on. The issue of it taking a long time to get a payment - It can't be as bad as the mail in rebate sites that take 10 to 12 weeks.

Thumbnail of user sharong104
California
1 review
0 helpful votes
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October 2nd, 2017

I love to shop, and saving money at the same time is a double-bonus! I am impressed with all the website choices you can purchase from on-line! The links are instantaneous, and easy to use. I love that you have so many options. Something for everybody. I truly like the Amazon and Zenni Optical websites. They also have coupons with additional savings for many of the on-line stores. I can't say enough about this!

Tip for consumers:
It doesn't take long to earn plenty. Make sure you you log on to befrugal before you hit the order button. I have missed out on savings because I forgot to that!

Service
Value
Thumbnail of user rayg74
Georgia
1 review
0 helpful votes
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January 8th, 2018

I have earned a total of $438.00 using Befrugal. Deals on almost every website. This will be my third time cashing out. I usually get a check mailed to me but now Befrugal have the option to get your money via direct deposit. I love it.

Thumbnail of user lisawilson06419
Connecticut
1 review
0 helpful votes
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October 4th, 2023

I've struggled over the couple of years with BeFrugal to get all of my rebates paid especially when ordering through Kohls. I've opened various tickets (at least six and some never opened) where the orders have been received but never verified and not paid.

Unfortunately when checking on my payments recently, as they seemed low, I noted additional Kohls shipments never verified nor paid upon (one shipment being close to $270). They quickly responded my inquiry was over 60 days from order date (not received date) so they could not investigate. I find this comical as I have had previous tickets opened where it took them over 60 days to pay me.

I've never had difficulties through other rebate sites having to track rebate status to get paid and where customer service actually resolves issues quickly. It's just not worth the extra percentage point.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey Lisa!

BeFrugal is just a cash back portal that connects you to the Cash Back from the Merchant. Since the Cash Back comes from them, they will update and track the potential cash back on the account. When you place your purchase, the Merchant typically updates the potential cash back within 7 days. If they were to not update, it can mean many different things. That is why we provide the Missing Cash Back Inquiry, as a way for us to reach out and bring attention to the cash back that is missing. Merchants only allow us 60 days, from the purchase date, to send in a Missing Cash Back Inquiry.

I hear you when it comes to waiting a certain amount of days for "Payable" Cash Back. Once the Merchant has acknowledged the pending cash back, they give us an estimated time frame of Up to 120 days for the cash back to go from "Verified" to "Payable". Since that date is just an estimated date, some can approve quick and others can take a little longer.

If you ever have any questions or need assistance, we are here to help! Feel free to reach out and we will assist you on it.

Thanks!

Thumbnail of user michelleo20
New Jersey
3 reviews
7 helpful votes
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July 25th, 2016

Not only does BeFrugal give you cash back for online shopping, they also know any current sales happening and apply those promotional codes when you click on the sale banners! I just save 15% from my Living Social Purchases plus another 20% from the current sales offered!

Thumbnail of user bf316
California
1 review
0 helpful votes
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September 8th, 2023

Always making excuses not to pay out cash back. Including you having other cash back or coupon extensions installed, you browsing other such sites, you clicking on monetized links anywhere online, using an ineligible coupon code, having ad blocking software, using a VPN, etc. The responses are pathetic, especially to say to someone who is tech savvy and has experiences with browsers/other cash back sites. This company sets false expectations and then does not stand by their process. Baffling how anyone would use this -- not worth the extra point or two. Save the frustration and go use something more reputable.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey B F. We understand where you are coming from. BeFrugal is only a cash back portal that connects you to cash back that is coming directly from the Merchants. The Merchant will then acknowledge and approve of your potential cash back. Unlike other cash back sites, we work solely with the Merchant when it comes to Cash Back.
You're right, there are things that can interfere with the tracking of the Cash Back, such as a coupon being used that is not listed on our site. On the Cash Back Percentage that the Merchant offers, they all have their own "Cash Back Terms". Most of them state in their terms, "If you choose to apply a coupon or deal that is not posted on BeFrugal.com, we are unable to guarantee that you will receive Cash Back on your purchase." We highly recommend reading into the Terms Stated for the Merchant's Cash Back before placing any orders. You are more than welcome to reach out to us when you have questions or need help, we will do our best to help and guide you.

Thumbnail of user rons153
California
1 review
0 helpful votes
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February 6th, 2018

Fantastic and unexpected. I bought a keyboard at the local Guitar Center a month ago and in revisiting BeFrugal discovered that I'd earned almost $28.34. Just submitted a request to have this money forwarded to my checking account and that was approved in seconds. Win win. All smiles.

Thumbnail of user michaeld260
California
1 review
1 helpful vote
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January 23rd, 2017

Customer Service very responsive, much faster resolution and more cashback sites than main competitor. % back usually matches or beats competitors. Even when it doesn't, I still prefer the relative ease of use, better explanation of terms (which is important), and ability to request cashback on demand rather than set dates in the future.

Thumbnail of user yevz
Illinois
1 review
0 helpful votes
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September 26th, 2017

Good % back and easy navigation are good. Gave it 3 stars because of their good performance in the past.
Everything else, that involves cash back tracking, has gone down lately. More than half of orders are not traceable. After filling out their "cashback inquiry", out of 10 times, maybe 1 will be credited. There is the same reply I get every time: "it was denied by the store, another rebate service has been detected". The thing is, I know that only Befrugal is being used, and I would be happy to take a video as proof, but I know it won't make a difference. I'm sure this is a very common issue, but seems like it's not getting fixed. I would rather get less cashback somewhere else, than not get anything at all. Hoping they will fix this soon, but for now, I'll have to slow down using this service.

Thumbnail of user jonass33
Illinois
2 reviews
0 helpful votes
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April 23rd, 2018

They usually have the highest cashback and I love that you can request payment when you want it. I've used them for several years now and never had any problems. If a merchant forgets to report, the support ticket process works very well.

Thumbnail of user mohds19
Malaysia
1 review
0 helpful votes
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August 13th, 2018

Seconded, they were great at first. Member here since 2015. Trouble get started when you get paid. All request informations submitted for verification and finally my account being closed to avoid their confusion. They hold my few hundreds cash back on my completed trip (purchased). Dishonest cachback portal. Don't waste your time. Moved my business to it's rival without any issues.

Thumbnail of user brianh714
New Jersey
1 review
0 helpful votes
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July 15th, 2019

I have been using befrugal for a couple of years now without issue. I can go into my account at any time and see what cashback is pending. Most of the transactions will show up as pending within 24 hours. Highly Recommend

Thumbnail of user sandraw281
Oklahoma
1 review
0 helpful votes
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January 9th, 2019

Write review. I am happy at this moment because my cash back is finally ready. But if you have to resort BF customer service you are screwed. CS SUCKS! If you ask for help... HahHah! Be prepared to sit up, roll over, play dead, dance, sing and have low (no lower) expectations.

Thumbnail of user petert577
Sweden
5 reviews
9 helpful votes
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November 27th, 2020

Cashback is missing most of the time and you always need to submit an inquiry to ask for your money. With my experience half of inquiries were denied by stores even you did activate BeFrugal while purchasing stuff.

Thumbnail of user rickf35
Michigan
1 review
2 helpful votes
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January 14th, 2017

This is one of my top cashback sites. Very generous and always works. I have tried other sites, but found that my clicks had not been recorded, or mysteriously "lost", losing the transaction completely. BeFrugal is solid and reliable. They also have on occasion offered site only coupons that let me save even more.

Thumbnail of user cindyl134
Canada
1 review
0 helpful votes
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January 4th, 2018

Very sneaky website! I saw a higher cashback on the website before logging into my account. Once logged in, I noticed they lowered the CB by 2% for all retailers they carry. What kind of pricing tactics is that? It's a cashback website, not cable companies! You don't discriminate existing customers as Comcast would do. I would much prefer Ebates or Mr. Rebates - at least they are honest and treat all accounts equally, old or new.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Cindy, I'm sorry to hear you are not happy with your BeFrugal experience. If you are not logged in to your BeFrugal account, you may see rates specifically listed as valid for new customers on their first purchase only. These rates provide a one-time bonus only.

Thumbnail of user dh184
California
1 review
0 helpful votes
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August 22nd, 2018

Bought something from Sears. Saw the verified purchase quickly. Had to wait about 90 days before payment became available, probably due to Sears taking that long to pay BeFrugal. I liked how there was a bonus on top of the cashback if you selected the ebay gift card option.

Thumbnail of user susant139
California
1 review
1 helpful vote
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June 17th, 2017

I just started using BeFrugal, kept forgetting about it because my Ebates button always pops up instead. I've gotten well over $250 total from Ebates so I was leery about BeFrugal. But when I booked a hotel a few months ago, BeFrugal was much higher than Ebates for cash back. I just checked my account & was shocked to find almost $60 in there--I had only used it a few times & the hotel rebate was most of it. I am SOLD! Didn't know how or when my check would come but after logging on, it was simple, just choose your method. So I'll try to remember to check this site whenever I buy something.

Thumbnail of user rodrigod5
Florida
83 reviews
174 helpful votes
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January 10th, 2017

A formidable site to earn cashback. It's one of my favorites. The tracking is fast and reliable and I also have coupons at my disposal which I can use along with my cashback. I also love the nice website of BeFrugal. It's very easy to keep track of all my transactions and earnings. Even better, I get a 3% bonus if I choose Amazon Gift Card as payment method. I highly recommend BeFrugal. I've been using it for a long time. As a first timer, you may receive postal card and a phone call to confirm your address. That may have changed but that's what I needed to do to get my first payment. Great cashback site, period.

Thumbnail of user rons134
Washington
1 review
1 helpful vote
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July 13th, 2017

As a first time user of befrugal.com (I've been using other cashback websites before, of course), I read FAQ thoroughly and followed all the steps carefully cause I knew for 8%, I was going to get almost $50 back.

One week later, no record showed up on my account, filed an investigation ticket with my order info, getting a response with `No`, asking for reasons, I was told `because the merchant said no`?

Excuse me? Is that called an answer? A simple `No`? It's a word, not a reason. At least you need to feed me something convincing me the decision. And they are not willing to do a further investigation because there is only one chance of investigation for every case. What a policy!

I am sorry, but if that's the way you are treating your new customer, the business is hopeless.

Now I see why they are called `befrugal`, because they are frugal on the effort to investigate and also frugal as they are not willing to pay the cashback one customer deserved.

And I will stay away~

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Ron, If cash back is not issued when expected, our team always tries to provide the most thorough explanation possible for why that was the case. Cash back requests are occasionally denied by the retailer, and we will submit an inquiry to find out why. If they tell us that the transaction was not eligible, then we are unable to issue cash back. There are different reasons for why this can happen - the FAQ page on our website lists a lot of helpful information. Our support team is available via Live Chat and email if you have any more questions.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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