• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

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Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user jinetb
Texas
1 review
2 helpful votes
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May 8th, 2019

BeFrugal almost always give more cash back than other sites like Ebates or Ibotta. They offer better options on how and when you receive your money as well. Here you have the option to get more money for if you exchange for certain gift card, you also get the option to deposit directly into your Paypal. And the wait time to receive your money is much less as well. You get an exact date of when your money will be available and can choose when you want to cash out. There are so many stores to shop from, I highly recommend Befrugal. Having said that my one issue is when using the Befrugal app on your phone that if you hit the back button it kicks you out and even if you click back in you have a chance of loosing your rebate. (That's happened to me twice) But still handsdown best cash back site around!

Service
Value
Thumbnail of user sherl33
Connecticut
2 reviews
0 helpful votes
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August 9th, 2018

Best cash back site ever. I can count on them & not have to watchdog & track every order to make sure they are being honest. I know what to expect. I love the payout schedule, don't have to wait 3 months like other sites for my $. They make it easy & completely worth it. Their payout is excellent. I shop online ALOT & will always use this site. Thank you to BeFrugal!

Thumbnail of user kennethn55
Vermont
2 reviews
2 helpful votes
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March 18th, 2019

I done like I always do when shopping at home depot by activating my cash back on BeFrugal and it is funny that all has worked until I had a big ticket item. All my other orders at home depot for 50 cents or a dollar have worked fine. Lost 29.97 cash back on this one.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Kenneth, I am sorry to hear that you are not satisfied with your BeFrugal experience. If you feel you are missing Cash Back from an order you placed, please submit a missing Cash Back inquiry and our support team can investigate for you. Thanks! https://www.befrugal.com/help/cashback/#where-is-my-cashback

Thumbnail of user bilguunu
New York
1 review
0 helpful votes
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August 31st, 2017

BeFrugal advertised better cashback rates than eBates so gave them a try with a Holiday Inn hotel stay booking. A month later, no cashback, so I contact customer support, which just responded by saying disputes are not allowed. Had I gone with eBates, this would have been cashback worth hundreds of dollars! Never using BeFrugal again. Stay away from this site!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi there, I'm sorry to hear this. One thing to note is that, per Holiday Inn's terms, cash back payments are distributed 30-60 days after a completed stay.

Secondly, when you say "disputes are not allowed" you may be referencing the following Holiday Inn terms: "At time of booking, you should see a reservation record posted, showing no cash back. If the reservation record is not found within your account after 7 days, the booking did not track through the BeFrugal, and IHG will not be awarding cash back. We cannot submit disputes in this scenario." This is an IHG/Holiday Inn policy, and one that we don't have any control over. If there are any other questions, our customer support team would be happy to speak with you.

Thumbnail of user michelep28
Texas
6 reviews
3 helpful votes
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December 1st, 2016

I've used BeFrugal for several years. They have consistently beaten all the other rebate sites for % back. My only gripe, & it looks like this may've changed recently, is that it takes forever to get your rebate check. I just requested payment & see that the site says I'll get my rebate within ten days! WooHoo! We'll see how it goes.

Thumbnail of user ronaldc93
Texas
3 reviews
3 helpful votes
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February 15th, 2018

I signed up in November, 2017 and it appears I made a huge mistake! I have log on to their site and then went to the stores I wanted to make purchases. After a week's of shopping I log on to check my account, sadly I didn't see many of my purchases(only 3 were listed). I tried to contact the company by phone, but had not luck. I completed online request for help, but only received standard replies that didn't address my issues. After I finally received a real response, it only addressed one of the issues. I fill a number of requests showing the dates an amounts of my purchases, only to be told I needed to submit the confirmation email for the companies. I explained that I don't keep confirmation emails after I have the products! I'm back to Ebates!

Thumbnail of user amyc171
Arizona
1 review
1 helpful vote
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June 22nd, 2017

If you follow the directions and all the fine print, it does work. You have to be sure you are using the links provided on the BeFrugal website. I got $42 back and a free Apple Tv using the Direct TV promotion. I'd don't shop much online, but I'll definitely check be frugal before I do!

Thumbnail of user sardora
Uzbekistan
1 review
0 helpful votes
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September 25th, 2018

Even though the website looks a little sketchy, it actually works every time and almost on all websites. The thing I like the most is the frictionless activation experience like no other through the extension. Recommended

Thumbnail of user vanessak21
Virginia
1 review
0 helpful votes
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January 5th, 2017

I have been using Befrugal for years and have always received cash back for purchases. I would recommend to everyone. Why not get paid for shopping?! My only issue is that once your cash back is confirmed and you request payment, it takes a while to get it into your account, but hey, technically this is extra money!

Thumbnail of user cindyl124
Idaho
2 reviews
5 helpful votes
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November 6th, 2017

I've been doing online shopping since 1989. In the beginning of the www.I received 100's of free items in promotions. Then they started the cash back programs. I started at 2 other sites before I found BeFrugal. Overall they pay a higher percentage; an average of 2% to 6% at the stores I shop the most. I've been lucky(and did my research) to get 28% and twice I hit the 50% cash back. I love to shop! I now do most of my charity work shopping online for shelters and group homes. I'm using my own money and they are amazed at the super deals I get plus getting the cash back. At some of the sites I use, I can donate my cash back, points and other rewards directly to a list of charities registered at the sites. I'm in the process of setting up shop to teach the local charities how to do all this and more so they can take a $5.00 donation and buy at least $20 to $60 worth of goods. God Bless the ones that started these cash back sites. AMEN

Thumbnail of user jbb78
Alabama
1 review
1 helpful vote
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October 1st, 2023

My legal first name is initials only and they told me that I must send in a government photo ID to customer care in order for them to release payout. They do not make anyone else do that? Said they could not help unless I send that to them. I told them I was not comfortable sending that to them online. They said they would not issue payout to me then. I asked them to just put it back in my account and they said they could not.

Service
Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey JB. We understand where you are coming from. When users request a Payout, the Payout Team can reach out for verification and/or information to ensure a safe delivery of your rewards. You work hard for those rewards, and we want to make sure that you are earning them safely! I can assure you; you are not the only one that has been asked to complete this verification. If you are having any worries, you can reach out and we will gladly assist.

Thumbnail of user crystalw114
California
1 review
2 helpful votes
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March 4th, 2019

I signed up because they offered a $10.00 sign up bonus. The problem: You must get at lease $10.00 cash back in your balance from stores b-4 they give you that. I did. They have been holding on to a cash back from Petco since Oct. 2018. They promise cashback will show in 3 months. This has been way over that. That amount puts me over the $10.00 required, so this is very suspicious. Horrible place! Do not sign up. Stick with Ebates.

Thumbnail of user seanh179
Nevada
4 reviews
28 helpful votes
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January 27th, 2020

I asked why my amazon orders NEVER track despite ordering from so many different categories. They said I didnt qualify, but this is not true at all. I re-explained, they said:

Hello again,
I apologize for any inconvenience. Please let us know if you have any further questions.
Best regards,
Todd from BeFrugal

I asked Todd to speak to a supervisor, I wasnt able to speak to one. He didnt transfer me. I dont think ill use BeFrugal again. Not happy

Thumbnail of user karens309
New York
1 review
0 helpful votes
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April 18th, 2017

I have used BeFrugal for about a month making at least 4 purchases and have been waiting for them to hit my account/ so I finally opened a ticket on each purchase and they flat denied a couple of them and are requesting the same info over and over on the others!
Bottom line, they only offer higher percentages because they aren't actually gonna pay them anyway! Stick w Ebates!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Karen, I'm sorry to hear you are unhappy with your BeFrugal experience so far. We absolutely pay our customers the cash back they earn when shopping. Occasionally, cash back requests are denied from the retailer, and we will submit an inquiry to find out why. If they tell us that the transaction was not eligible, then we are unable to issue cash back. There are different reasons for why this can happen - the FAQ page on our website lists a lot of helpful information.

Thumbnail of user lycp
Canada
1 review
1 helpful vote
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September 12th, 2017

Signed up last week and purchased online for a few thousand dollars (should have gotten a cash back of approx $200). A few days later I could not log in to my account and was told that they deactivated my account for violating terms and conditions. Customer service refused to provide more information on why and how I was violating their terms - simply put, they did not want to pay out the cash back so decided to close the account. What a scam! Shoppers avoid at all cause!

Tip for consumers:
Avoid at all cause

Service
Value
Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Per our terms and conditions: BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal or its retailers partners by you or anyone acting on your behalf may result in the termination of your BeFrugal account and forfeiture of Cash Back rewards.

Thumbnail of user williamp360
Illinois
1 review
0 helpful votes
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July 2nd, 2018

These guys are great! Many cash back sites offer great % cash back then never pay. BeFrugal offers more modest cash back percentages but works very hard to pay you in a timely manner and keep an accurate tally of what you are owed.

Five stars!

Thumbnail of user raymir
New Mexico
1 review
0 helpful votes
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February 12th, 2020

I have been using Befrugal for a few years now and they are one of my favorite cash back websites. Lots of payback options and you don't have to wait months like some of the other options or have a huge minimum amount to be eligible. They also do higher cashback on many popular websites including Amazon.

Thumbnail of user sherwina
Mississippi
1 review
0 helpful votes
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June 11th, 2017

Simple and very useful. I have been a member since October of 2016. And I use this platform every time I make a purchase. I just recently submitted a request for my first payout and everything is exactly what it should be.

Thumbnail of user jiyuz
Michigan
2 reviews
4 helpful votes
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February 6th, 2018

Very generous website. They give you extraordinary cash back values! Compared with other cash back websites like ebates, couponcabin, this is by far the most rewarding website. Whenever I shop online, I would look through this website and I always get surprise.

Thumbnail of user lanim5
New York
1 review
0 helpful votes
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December 16th, 2017

Wonderful way to get paid to shop for stuff you were going to buy anyway! So easy to use and very reliable. If it says it will pay, it will pay. (Just be careful of the fine print. As long as you make sure you carefully read everything before committing to buy something, you're golden!)

Thumbnail of user kristak16
Pennsylvania
2 reviews
0 helpful votes
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April 17th, 2018

This is a follow up to my original review. I was finally refunded for my large Saks purchase. It was under investigation and took about two months or so. Happy with the results as this was my largest purchase and % back :)

Thumbnail of user christophera276
Wisconsin
2 reviews
0 helpful votes
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April 7th, 2020

Been using for years... it's legit. It makes sense to get free cash back for buying things you already buy... why not get an automatic cash back discount. It's free money. Legit service, secure, easy payments. C. A. From Racine, WI :)

Thumbnail of user richardk142
Washington
2 reviews
1 helpful vote
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October 30th, 2017

But that's not their fault. They keep on top and are easy to deal with it. Been with BeFrugal for 2 years now and have received close to $1500 in cashback rebates. Not bad for doing something I'd do anyway!

Thumbnail of user joer490
Colorado
1 review
2 helpful votes
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January 24th, 2020

I happened to log in today and saw $16 was deducted from my account because of monthly inactivity fees. I was so angry and left a 1 star review (below) I then started a chat and the rep said that happens if I don't log in for a year and before I had a chance to type more, I saw my $16 was credited. So that me feel a lot better about this site. I hope Befrugal reads this because if the point of the inactivity fee is to get people on the site more regularly, not emailing customers of the inactivity fee defeats that purpose and just alienates us.

-------------- Prior review:

They have been charging me inactivity fees without notifying me! I know they have my email as I get promotional emails from them. You would think they have the technology to put in a gentle reminder saying how I'm being charged $2 a month! So I lost their promised bonus AND paid them $6! Uggh!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Joe, I am sorry that you are not satisfied with your BeFrugal experience. To clear things up BeFrugal is always 100% free to use. We do not and did not charge you or anyone a fee for being active. The only fee that may have been applied to your account is a monthly $2 maintenance fee that is only applied to dormant accounts that have had no activity (clicks, logins, etc.) for over 365 days. Fortunately, if you wish to get all maintenance fees voided and your balance restored 100%, just send a message to our support team here: https://www.befrugal.com/contactus/. Other Cash Back sites will either close your account after 365 days or will apply non-refundable maintenance fees then close your account when the balance reaches $0. I hope this clears up any confusion. Thanks!

Thumbnail of user cierraj1
California
1 review
3 helpful votes
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November 15th, 2016

I have befrugal and ebates and I always compare cash back before shopping. More times than not it is befrugal that has the better percentage. Also, I like that you request your check instead of it just coming. I like to let mine save up and request a bigger check in November to help with holiday shopping.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

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Chris W.
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