BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.
This company does not typically respond to reviews
I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.
More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.
Use to use Ebates until I found BeFrugal. BeFrugal's money gets accredited to my BeFrugal account much quicker and you get more percentage in cash back than ebates offers. I had to email ebates constantly for shopping trips that I had made and did not get a credit from the. They they would require me to send them a lot of proof to finally fork over my cashback. Love BeFrugal.
I like how they give out a lot of cash. This should be advertised more for more customers. The amount of time a customer has to wait in order to redeem their money is a disadvantage, cause they would rather go to Ebates that is quicker at cashback.
I have used BeFrugal only 2 times. They came up with an excuse each time to deny my cash back, saying I did something wrong. I filed a complaint with BBB and got nowhere. They have MANY BBB complaints and will not budge on any of them. Stick with Ebates... they are much easier to work with. BeFrugal is a scam!
I use cashback sites extensively and have always been very satisfied with BeFrugal. While some of my orders don't properly track, filing tickets are easy and as long as I provide the correct info I do eventually get the cashback. The chat feature is very nice to get very quick answers about my issues or concerns.
Chrome button didnt capture all of my shopping trips, customer service said they have no record, so get lost (that was the substance of their messages). Could not escalate my complaint. Lost about $100 in cashback over Black Friday/Cyber Monday.
I had $38.24 coming back to me that I had to wait forever to get. And never got it. It finally became payable, I went to claim it, and befrugal blocked me from doing so. All the cash back disappeared. After that clicking on payments generated a 404 page. This is ridiculous. Whether it's a problem with their system or some other issue I don't know. But it really feels like they scammed me out of cash back. They won't let me log into my account now. I tried to reset my password and they won't let me do that either. A word from the wiser - Use Rakuten - they are 10 times more trustworthy than this thing. They also pay you regularly. BeFrugal is a Total scam!
I read another review on Trustpilot where it says they will deactivate your account if they don't want to pay you. That's exactly what it looks like they did to me. Unbelievable.
I went through Be Frugal for a ton of Home Depot purchases and it turns out I got credit for none of them, it should have been like $300 cash back. I spent a lot of time opening up case after case for every transaction and every single case was denied and I have no recourse anymore. Huge waste of time.
Unlike Ebates, it takes way too long for cash back to be available for withdrawal. A purchase may be confirmed quickly but take 2 months or more for it to be available to withdraw. I only use it if there is a significant difference in cash back between the two sites.
They are stealing your money - avoid!
I invite you all to boycott this site, beyond a certain amount they will not answer you without any reason to keep your money. I try to contact them every day and I get no answer.
Run away
Very bad, often AliExpress cashback is significantly lower than with other cashback providers. So called best cashback guarantee in fact, doesn't work - you can only use it once. Other aspects: your cashback must be verified and after that it will be payable, verification will take about 1 month or more. While you can receive much faster verification by other cashback providers. Other aspect: withdrowing money from your account: not all declared payment methods are available, for example - virtual visa card, is not available.
They don't have a desire to contact the merchant and dive deep into the transaction that was mishandled by either BeFrugal or the Merchant. I will move to another cashback site once all of my pending cashbacks are posted.
I've been a member since 12/2015, and I've never had any problems with my cash back. I like that you can opt for a e-gift card for payment and get a little extra cash back. Lately, BeFrugal is the cash back site I use most often.
I will use this until I get my first $25 so I can get my cash back- because that's how much you have to earn to be able to cash in! That can take a LONG time. Also, the cash back is "pending confirmation" and is estimated to be confirmed in 3-4 months. Ebates adds money to your account immediately and send you a check every quarter. I will be going back to Ebates!
Befrugal pays more cash back than other cash back companies. Requesting payments either by check or direct deposit is so easy and quick! Only wish I had more money to shop so that I could get more money back! LOL ;)
I did purchase gifts for myself, family and friends for a month.
Had a lot to buy for the holidays.
They accused me of breaking their rules which I read and did not...
And blocked my account, they took all the 150$ I had there...
Thank you for taking my money... scam.
I have used BeFrugal several times. I love the option to go back and leave a note about what you purchased on a shopping trip. If I could just remember to always
Leave a note I could for know for sure if I had missing cash back. The one time I claimed missing cash back, It was resolved in m favor. Thank you BeFrugal!
Tip for consumers:
Always remember to log in.
Great website to save some money! Very easy to use and great customer support. Perfect place to shop around during the holidays when you know you will be spending a lot. They have cashback from may popular stores and website.
Befrugal offers some of the highest percentages on cash back. I have received my checks, I have told many people about Befrugal. I never shop online without checking Befrugal first. I love it and am so glad I found Befrugal.!
I've been using BeFrugal for a few months and the majority of my purchases never get "reported" or verified so I am not getting most of the cashback that I am owed. I've been very happy with Ebates and have not had this problem with them. Go with Ebates even if the cash back % is lower because with them you actually get paid.
It's simple, really. I spent money on things I would buy anyway. They give me cash back. Maybe it's not a whole lot - less than 10% of what i buy - but it's nice. Why wouldn't I want cash back? And their customer service has been great.
Higher payouts than other sites, you just have to wait longer to get paid
Thank you for the review, Chad! We are happy to be of service to you. Enjoy your cash back, you've earned it!
I had multiple hotel purchases through them. It has literally been a full year and just got my denial from the investigation to get my cash back. It got me so angry that I just had to post my experience. I've since forgotten them and am using eBates. Literally the easiest cashback site I've ever used. Already got like $20+ in less than a year.
Hi Steph, I'm sorry to hear your cash back took that length of time to confirm. Our support team is always available to answer questions or look into an issue. Don't hesitate to reach out.
Terrible customer service, they tell you you didn't earn cash back because you used a coupon or something, even though no coupon was used. Neal doesn't belong in customer service, he is terrible. Will be using other cash back sites going forward.
Excellent way to get some added cashola on purchases you're going to make anyway. Was happy to see that even though I hadn't used my account in over 6 months - my money was still available for payment.
With this web-site featuring hundreds of online stores, you can save various percentage rates of each shopping trip, once confirmed you can receive a check for the total amount saved; of combined shopping online.
BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.
Hi Jason, Thank you for your feedback. Rest assured, you did not lose your cash back. Once we receive commission from retailers we will post the cash back earnings on the Cash Back and Bonuses page of your account: https://www.befrugal.com/account/member/cash-back-and-bonuses/