• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

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Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user daisyc11
Florida
1 review
0 helpful votes
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December 8th, 2017

Use to use Ebates until I found BeFrugal. BeFrugal's money gets accredited to my BeFrugal account much quicker and you get more percentage in cash back than ebates offers. I had to email ebates constantly for shopping trips that I had made and did not get a credit from the. They they would require me to send them a lot of proof to finally fork over my cashback. Love BeFrugal.

Thumbnail of user belleb10
Indiana
1 review
0 helpful votes
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June 11th, 2018

I like how they give out a lot of cash. This should be advertised more for more customers. The amount of time a customer has to wait in order to redeem their money is a disadvantage, cause they would rather go to Ebates that is quicker at cashback.

Thumbnail of user clarindas1
Illinois
1 review
5 helpful votes
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January 15th, 2019

I have used BeFrugal only 2 times. They came up with an excuse each time to deny my cash back, saying I did something wrong. I filed a complaint with BBB and got nowhere. They have MANY BBB complaints and will not budge on any of them. Stick with Ebates... they are much easier to work with. BeFrugal is a scam!

Thumbnail of user patricko51
California
1 review
0 helpful votes
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August 6th, 2017

I use cashback sites extensively and have always been very satisfied with BeFrugal. While some of my orders don't properly track, filing tickets are easy and as long as I provide the correct info I do eventually get the cashback. The chat feature is very nice to get very quick answers about my issues or concerns.

Service
Value
Thumbnail of user jasonh387
New York
1 review
0 helpful votes
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December 5th, 2018

Chrome button didnt capture all of my shopping trips, customer service said they have no record, so get lost (that was the substance of their messages). Could not escalate my complaint. Lost about $100 in cashback over Black Friday/Cyber Monday.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Jason, Thank you for your feedback. Rest assured, you did not lose your cash back. Once we receive commission from retailers we will post the cash back earnings on the Cash Back and Bonuses page of your account: https://www.befrugal.com/account/member/cash-back-and-bonuses/

Thumbnail of user monicas347
Texas
1 review
0 helpful votes
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July 15th, 2020

I had $38.24 coming back to me that I had to wait forever to get. And never got it. It finally became payable, I went to claim it, and befrugal blocked me from doing so. All the cash back disappeared. After that clicking on payments generated a 404 page. This is ridiculous. Whether it's a problem with their system or some other issue I don't know. But it really feels like they scammed me out of cash back. They won't let me log into my account now. I tried to reset my password and they won't let me do that either. A word from the wiser - Use Rakuten - they are 10 times more trustworthy than this thing. They also pay you regularly. BeFrugal is a Total scam!

I read another review on Trustpilot where it says they will deactivate your account if they don't want to pay you. That's exactly what it looks like they did to me. Unbelievable.

Thumbnail of user michaele857
Nevada
1 review
3 helpful votes
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November 1st, 2020

I went through Be Frugal for a ton of Home Depot purchases and it turns out I got credit for none of them, it should have been like $300 cash back. I spent a lot of time opening up case after case for every transaction and every single case was denied and I have no recourse anymore. Huge waste of time.

Thumbnail of user barbarac177
Massachusetts
3 reviews
1 helpful vote
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June 17th, 2017

Unlike Ebates, it takes way too long for cash back to be available for withdrawal. A purchase may be confirmed quickly but take 2 months or more for it to be available to withdraw. I only use it if there is a significant difference in cash back between the two sites.

Thumbnail of user toml1131
France
1 review
0 helpful votes
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September 20th, 2022

They are stealing your money - avoid!

I invite you all to boycott this site, beyond a certain amount they will not answer you without any reason to keep your money. I try to contact them every day and I get no answer.

Run away

Service
Value
Thumbnail of user olehy1
Ukraine
1 review
4 helpful votes
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May 31st, 2019

Very bad, often AliExpress cashback is significantly lower than with other cashback providers. So called best cashback guarantee in fact, doesn't work - you can only use it once. Other aspects: your cashback must be verified and after that it will be payable, verification will take about 1 month or more. While you can receive much faster verification by other cashback providers. Other aspect: withdrowing money from your account: not all declared payment methods are available, for example - virtual visa card, is not available.

Thumbnail of user markj278
Virginia
1 review
1 helpful vote
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April 21st, 2018

They don't have a desire to contact the merchant and dive deep into the transaction that was mishandled by either BeFrugal or the Merchant. I will move to another cashback site once all of my pending cashbacks are posted.

Thumbnail of user christinec352
Massachusetts
1 review
1 helpful vote
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April 4th, 2019

I've been a member since 12/2015, and I've never had any problems with my cash back. I like that you can opt for a e-gift card for payment and get a little extra cash back. Lately, BeFrugal is the cash back site I use most often.

Thumbnail of user kellih14
New York
1 review
1 helpful vote
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December 15th, 2016

I will use this until I get my first $25 so I can get my cash back- because that's how much you have to earn to be able to cash in! That can take a LONG time. Also, the cash back is "pending confirmation" and is estimated to be confirmed in 3-4 months. Ebates adds money to your account immediately and send you a check every quarter. I will be going back to Ebates!

Thumbnail of user jenniferm1155
Mississippi
2 reviews
0 helpful votes
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June 30th, 2019

Befrugal pays more cash back than other cash back companies. Requesting payments either by check or direct deposit is so easy and quick! Only wish I had more money to shop so that I could get more money back! LOL ;)

Thumbnail of user bobs373
Israel
1 review
0 helpful votes
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February 25th, 2018

I did purchase gifts for myself, family and friends for a month.
Had a lot to buy for the holidays.
They accused me of breaking their rules which I read and did not...
And blocked my account, they took all the 150$ I had there...
Thank you for taking my money... scam.

Thumbnail of user malindag5
Louisiana
1 review
3 helpful votes
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August 29th, 2018

I have used BeFrugal several times. I love the option to go back and leave a note about what you purchased on a shopping trip. If I could just remember to always
Leave a note I could for know for sure if I had missing cash back. The one time I claimed missing cash back, It was resolved in m favor. Thank you BeFrugal!

Tip for consumers:
Always remember to log in.

Thumbnail of user swaroopm
Texas
1 review
0 helpful votes
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January 21st, 2018

Great website to save some money! Very easy to use and great customer support. Perfect place to shop around during the holidays when you know you will be spending a lot. They have cashback from may popular stores and website.

Thumbnail of user joanneh74
New Jersey
1 review
0 helpful votes
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May 13th, 2018

Befrugal offers some of the highest percentages on cash back. I have received my checks, I have told many people about Befrugal. I never shop online without checking Befrugal first. I love it and am so glad I found Befrugal.!

Thumbnail of user jillk187
Virginia
1 review
4 helpful votes
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June 8th, 2019

I've been using BeFrugal for a few months and the majority of my purchases never get "reported" or verified so I am not getting most of the cashback that I am owed. I've been very happy with Ebates and have not had this problem with them. Go with Ebates even if the cash back % is lower because with them you actually get paid.

Thumbnail of user bernardl27
California
1 review
0 helpful votes
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November 7th, 2017

It's simple, really. I spent money on things I would buy anyway. They give me cash back. Maybe it's not a whole lot - less than 10% of what i buy - but it's nice. Why wouldn't I want cash back? And their customer service has been great.

Thumbnail of user chadb650
Georgia
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Higher payouts than other sites, you just have to wait longer to get paid

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you for the review, Chad! We are happy to be of service to you. Enjoy your cash back, you've earned it!

Thumbnail of user stephw12
Ohio
2 reviews
3 helpful votes
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December 13th, 2016

I had multiple hotel purchases through them. It has literally been a full year and just got my denial from the investigation to get my cash back. It got me so angry that I just had to post my experience. I've since forgotten them and am using eBates. Literally the easiest cashback site I've ever used. Already got like $20+ in less than a year.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Steph, I'm sorry to hear your cash back took that length of time to confirm. Our support team is always available to answer questions or look into an issue. Don't hesitate to reach out.

Thumbnail of user alank218
Texas
1 review
2 helpful votes
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June 17th, 2020

Terrible customer service, they tell you you didn't earn cash back because you used a coupon or something, even though no coupon was used. Neal doesn't belong in customer service, he is terrible. Will be using other cash back sites going forward.

Thumbnail of user andrewh876
New York
1 review
0 helpful votes
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October 28th, 2020

Excellent way to get some added cashola on purchases you're going to make anyway. Was happy to see that even though I hadn't used my account in over 6 months - my money was still available for payment.

Thumbnail of user sarak67
Wisconsin
4 reviews
2 helpful votes
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May 29th, 2017

With this web-site featuring hundreds of online stores, you can save various percentage rates of each shopping trip, once confirmed you can receive a check for the total amount saved; of combined shopping online.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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