• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

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Overview

BeFrugal has a rating of 4.2 stars from 968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
1
Negative
12
15
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How would you rate BeFrugal?
Top Positive Review

“BeFrugal”

Maureen L.
9/22/24

I am not sure how or when to apply BeFrugal. Sometimes a tab shows up on my computer when I place an online order & I select it however, I have no idea what to expect. I would love to know how to make the most of this app. Sometimes it isn't very easy. I see I have accumulated some rewards but I am certain there are times I could use it.

Top Critical Review

“Don't Always give earned Rebate”

Michelle T.
4/30/24

More than once I bought items though BeFrugal but never got the rebate. They make it impossible to report it because the date of the purchase isn't on the form you have to use and if the date is not in their system you can't submit the form. Will not waste my time with them in the future.

Reviews (968)

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customer service (76)
Thumbnail of user jh406
Virginia
1 review
1 helpful vote
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January 17th, 2019

I have been using another cash back site for close to 4 years now and was blindly faithful to it. I stumbled upon BeFrugal and never looked back! They offer MORE cash back than the other site AND allow you to cash out once your order has been verified with the company you purchased from! Absolutely love how quick and convenient this site is.

Thumbnail of user marshalle95
Maryland
1 review
3 helpful votes
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April 28th, 2021

On or about 3/2/2021 I ordered from BeFrugal 100 forever stamps for $43.00. Apparently BeFrugal was only a middle man in this advertisement as I was not charged $43.00 by BeFrugal, but by Tanga in the amount of $47.69. One can not be certain what will be charged when purchasing from BeFrugal. In my book BeFrugal is guilty of false advertising.

Value
Thumbnail of user shellyj30
Michigan
2 reviews
0 helpful votes
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November 10th, 2019

Having the Chrome app on my computer makes it so much easier for me to remember to use it. I am sure I lost hundreds of dollars because I forgot about it but now that it is sitting right there next to my URL, I can see it, activate cash back, and bam! I don't have to think about it again. I wish they would have done this sooner but sooner than later is always better :)

Thumbnail of user taram514
Florida
1 review
1 helpful vote
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May 22nd, 2022

You have to fight with these people about every ticket! RetailMeNot automatically tracks & does what they are supposed to do without having to fight with them for weeks for your money! The app is supposed to be tracking purchases but if you don't push for it they won't give you anything!

Service
Value
Thumbnail of user lianeb1
California
1 review
2 helpful votes
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April 1st, 2018

Stay far away from BeFrugal they delete your account when they owe you money they owe me $180 and they do not pay - they have now deleted my account.
I am going to contact all the companies that they do business with and tell them that this is not a legitimate company they are crooks - go and see there reviews the good reviews are done by the staff that work at the company - see what real people who have done business with them say - they do not pay **** stay far away from them

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Liane, I am sorry to hear that you are not happy with your BeFrugal experience. The issue with logging into your account seems to be related to a forgotten password. Our support team emailed you directions how to reset your password, which will allow you to access your account. You can reset your password by clicking on the login link at the top of the site, then clicking "forgot password?". If you still are having trouble accessing your account or have any other questions, please contact support via live cat or email. https://www.befrugal.com/help/home/

Thumbnail of user ronniem74
France
1 review
3 helpful votes
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January 11th, 2020

4 months have passed since I joined and have received nothing from befrugal over $2000 in purchases from ebay and amazon. I also use Rakuten which was my main cashback service but switched because Befrugal was recommended by a software company I do business with. Will be using Rakuten full time again because befrugal is not just taking their share of the profit from my purchases but they are taking my share as well. Very disappointed and their customer service was the worse very rude and don't even care to talk to you. I do not recommend Befrugal to anyone.

Thumbnail of user lisal438
Nevada
2 reviews
1 helpful vote
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June 13th, 2018

I do agree that this site has the highest cadhback however? You have to wait 3+ months before you can cash out. Also their app will not work for earning cash back therefore the only way to earn is through the website. For me, the cons outweigh the pros, unless they can at least get the app working.

Thumbnail of user maryk525
Georgia
1 review
0 helpful votes
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October 12th, 2018

So far so good. Seems to work when transactions are confirmed. I recommend Befrugal, although I am missing some transactions. I've had issues with some other sites namely "Dig" which appears to be a scam. Overall, I'm happy with the Befrugal.

Thumbnail of user bradens11
Tennessee
1 review
0 helpful votes
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December 13th, 2019

Overall a great platform, and if you can remember to simply activate an offer before your usual online shopping, the cashback adds up pretty quickly. If you can't remember, add the Chrome extension that automatically activates offers for you.

Thumbnail of user dawitt1
Canada
1 review
0 helpful votes
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February 6th, 2018

I have been using Befrugal for almost one year. During this time I received many thousands of dollars cashback from their site. Whenever I want to buy something online, I use Befrugal and I got up to 20% or sometimes more cashback on my purchase. I am grateful for the service they provide to us.

Thumbnail of user anandh1
Alabama
1 review
2 helpful votes
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March 3rd, 2020

People are likely to know Ebates (now Rakuten) more than BeFrugal; if so, that is because Rakuten spends a good bit of money on advertising (any one who watches Premier League Soccer would know what I am talking about).

However, BeFrugal is better than Ebates. The portfolios of the stores that offer cashback are very similar. So are the amounts of cashback by the merchants. The significant difference is how quickly the cashback is reflected in my account. I have never had to email BeFrugal support enquiring as to why the cashback has not shown up (can't say the same for Ebates).

Very happy with BeFrugal!:-)

Thumbnail of user annm189
Rhode Island
1 review
1 helpful vote
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April 21st, 2017

You must provide a cell phone number in order to receive a payment sent directly to amazon, which adds 3% on to the total. When I asked why, I was told it was for security reasons. So if you don't have a cell phone or don't want to provide your number, you lose out on the 3%. It seems pretty shady to me. An email address should be all anyone needs to know. No one wants any more robo calls than they already have.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Ann, I know you've spoken with our support team, and I apologize that you don't feel comfortable with this policy. We employ this security measure with the Amazon gift card payment method because, in the event that a user's email is compromised, it prevents anyone from claiming an unclaimed gift card code for themselves. PayPal employs its own security measures, which is why there is no mobile verification for PayPal payments. I can assure you that your phone number is not shared or disclosed with anyone, as you can read in BeFrugal's privacy policy detailed on our website.

Thumbnail of user perryno
New York
2 reviews
2 helpful votes
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July 5th, 2019

I have used this site time and time again and it does not register my shopping trips. Ebates is much better. I do not have to install anything for my transactions to be recognized. Here, I've had many times that I do not get money back. And it took forever (more than six months) for my money to be "verified. Not very happy with this site.

Thumbnail of user mariam733
Wisconsin
1 review
4 helpful votes
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July 7th, 2019

This is a scam. They will give you cash back for small amount purchases, bought over $600 on Amazon and got nothing back. Furthermore they won't let you submit a ticket because per this app Amazon doesn't verify purchases. So it's just a bunch on BS.

Thumbnail of user gabrielh30
Alabama
1 review
1 helpful vote
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November 13th, 2017

So I ordered 2 computers from Dell, got the cashback credited to my Befrugal account(~$500) then I requested the payment to PayPal. After nothing showing up on my PayPal, I'm being told that my account was closed because of violation of terms and condition (what the...) and that no payment will be issued. No other explanations. What's going on? That's how you act when it comes to pay of the Cashback?

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Per our terms and conditions: BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal or its retailers partners by you or anyone acting on your behalf may result in the termination of your BeFrugal account and forfeiture of Cash Back rewards.

Thumbnail of user kg139
Texas
1 review
4 helpful votes
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March 4th, 2019

I shopped extensively through Befrugal through the whole Christmas season. Now it's about time my purchases should be credited so I logged in to find out my balance and was unable to log in. Resetting my password didn't seem to work, so I contacted them through live chat. I was told that my account had been closed for some kind of violation. When I asked for specifics, I was told that no other information was available, then they stopped responding to me in chat. Even today, i can still shop through their site, they are happy to claim whatever affiliate fees available due to my shopping, I just can't even redeem them. At the very least, they should have notified me so I could use a different cashback site or notified me when I used their portal for shopping. What a shady site!

Thumbnail of user melissaw68
Ohio
1 review
5 helpful votes
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October 13th, 2016

BeFrugal advertises guarantees which they will not honor. They will act like the coupon does not exist on their website after removing it. They have excuses for not honoring the higher ratE. I recommend Ebates. They may not always offer the highest rate, but ther customer service is superb and they will send your check right away without you even requesting it.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Melissa, I am sorry you are disappointed with your BeFrugal experience. We definitely honor our Cash Back Guarantee and our Guaranteed to Work coupons, per our Terms and Conditions, which you can read on our website. In your situation, we could not verify either the coupon's validity or the higher cash back rate. If you have additional questions, our customer support team is available to discuss.

Thumbnail of user shelz3
New York
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Love to use it gives me a lot of money back. But sometimes i forgot and regret.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Ahh Shel! Things happen but we are always here to help you earn cash back on future purchases. Thank you for taking the time to leave us this review!

Thumbnail of user michaell253
Maryland
1 review
0 helpful votes
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December 15th, 2016

Like i just said,. BeFrugal is the BEST. Simply THE BEST! WAY to save money BIG MONEY, hundreds, even THOUSANDS of $$$$$ over the course of time. Take it from me. And, in full disclosure,... YES... I AM getting PAID (to say this, review), by BeFrugal, every time i request and receive another big "rebate" check i have earned through the program. Sign up,... you save. Don't... and (you snooze) you lose...
Signed..."$2353. 45 SO FAR"

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Thank you for the kind words, Michael! To clarify, we don't pay shoppers to review BeFrugal... our only payments are in the form of cash back, which I believe is what Michael is saying here. :)

Thumbnail of user cindym241
New York
1 review
0 helpful votes
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May 2nd, 2018

Be frugal has a much higher percent back and payment is quick when requested and they have almost all the sites I shop with I love them the best! I never had a problem you you did not join it is a must!

Thumbnail of user lindac2530
California
1 review
0 helpful votes
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November 22nd, 2020

My experience with Befrugal has been awesome. I have been doing cash back for years now with Befrugal and they are one of my favorites. They are always accurate in my accounting, they fund it right away when I ask and for the right amount. I've read the negative reviews and it just has not been my experience. As long as you go through Befrugal site first to get to the shopping website, Befrugal has always credited me.

Thumbnail of user ricardop32
Connecticut
1 review
0 helpful votes
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January 29th, 2017

This is definitely a good website to save money while you are shopping on the internet. BeFrugal is free and it has a wide variety of companies where you can save money along with the coupons and tips for saving.

Thumbnail of user jagsm
California
1 review
9 helpful votes
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April 10th, 2019

More than 50% of the time you don't get your cashback. Then you open so called "support ticket" and then wait for 60-90 days hopping that you would receive your money. But then merchant denies despite of all the proofs given and befrugal will not help at all.

Pathetic and rude customer service.

I would definitely not recommend it.

Thumbnail of user nancys189
Arizona
1 review
1 helpful vote
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December 28th, 2016

Nothing but good things to say about BeFrugal. Very easy to use and what could be better than getting cash back for things I would normally buy anyway. I just wish I could also use it for in store purchases.

Thumbnail of user melvap1
Maryland
1 review
0 helpful votes
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October 13th, 2018

Use for extra X-mas money & it sure comes in handy. I always use this site because I buy on line quite a bit. I've recommended this site to family but I don't think they've used it. If your going to buy on line, it's like getting paid to shop.

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically does not respond to reviews

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