Bergdorf GoodmanReviews 99

Not sure what to do at this point but want to share my handbag backorder nightmare in case anyone is thinking about ordering from Bergdorf Goodman. I ordered The Row Marlo bag, in saddle leather (which was not available elsewhere at the time, except waitlist on the Row site) -- in EARLY FEBRUARY. At that time, the backorder estimate was May 22. In late March, I email BG asking for an update, because The Row Marlo bag has disappeared from the site altogether as a listing. CS responds and says it's still on backorder with a date of mid-late May. They ask if I want to cancel or keep this order, and I say keep if it's in May, since I'm traveling from April 2-28 and out of the country. April 3, while I'm out of the country, I get charged, but I don't worry too much bc every week or two, I get this charge that then falls off, as BG is continuously trying to make sure my card has the authorization amount for the last 2 months... April 8, I get the shipment email that it's coming on the way to me (no warning or notice, just a random send after backorder in early February)... since I'm out of the country for another 20 days, I immediately email BG and ask them to hold/delay/cancel this shipment. BG replies that they cannot cancel this shipment, even though the tracking says Fedex hasn't picked it up just yet. They assure me that Fedex will just send it back if I'm not at home, and signature is required, and then I can place a new order in the future. April 12, Fedex leaves it with a signature (My first name) in the unattended lobby (no doorman, no mail room). Which I get is Fedex fault, and they probably don't think someone ordered smthg expensive and is not even home for the month, except BG sends things backorder as a surprise timeline with no notice. I'm in a major city with rampant package theft. I wait until April 28 when I'm home, and it's not there and confirmed that it's not there. Fedex says it's too late for receiver to file a claim now (too much time elapsed -- but I wasn't home before to confirm and also wasn't expecting it then). They say the receiver can file a claim. I contact BG and they say they file a claim, but then the next day they immediately deny the claim. The reason? "Fedex says you signed for it". I call and email and explain that I wasn't even in the country and can offer proof. Fedex also says they cannot take the proof that I wasn't in the country -- but they will take the proof from the shipper as part of their claim. But BG doesn't ask for or want this proof, they just deny the claim on the face of the "fact" that Fedex has my "signature". Sooooooo ~$5-6k bag gone and neither BG or Fedex take any responsibility. Fedex might be willing to, but BG doesn't want to go to the trouble of filing a more detailed claim. And I guess they don't have to bc they already have me paying for the bag. Will of course now file a CC dispute, but not sure what will come of it. I get that it's not totally BG's fault, but given they surprise-sent me a backordered bag from months earlier, and not during the time that they outlined, and they reassured me no recall for the sent package was necessary, they might take a little more responsibility and file a more detailed claim with fedex on my behalf, since I cannot file that claim.

Horrible online experience Purchased Prada sneakers and the order was never shipped Customer service provided me with different and incorrect information My order was canceled a week later BG refunded partially to my BG credit card however the portion paid with my BG gift card was not refunded ($500) Daniela from customer service says that I will have to wait 10/14 business days to get a new card Really lame

I ordered online Creme De La Mer but never got a confirmation order number in the email. When I called them for the order number, they told me someone else was using my card! It upset me to think someone hacked my charge account. However, I was charged for it. They told me to dispute it with my bank to get my credit back but a few days later, there was a box on my doorstep! They shipped it anyway after making me feel I was crazy. I had gone and ordered it again with Saks so I called Bergdorf and told them I was returning the creams and they REFUSED to take them back! They are clearly insane

BG posts items for sale that you don't really have! This happened to me recently with two separate purchases I made! BG collected my money and they have not returned it to me yet.

SAVE YOUR MONEY AND YOUR TIME‼ THE CUSTOMER SERVICE SUCKS AND YOU WILL BE WAITING A LIFETIME FOR YOUR ORDER‼‼

I made a lot of money on my investment really makes extra money, I will continue to invest.that very good.

That it's great. I have never done so well,I'm happy to make a profit from the begining, ot will be happy.

I placed an order and paid for 2 day shipping. It has been over a week and the items still have not even shipped. They told me they do not offer expedited shipping, yet they charge for 2 day or even overnight.

Had an issue from the BG and it was a big one. Bought a few things back in march. Decided to return some of the items. And got an email that they received the return package but one of the return item is incorrect. Waited another week. Expect to have another email of my other item that was missing from their email. Weeks later, still nothing. How can you mistake a $300 bottle of lamer with a $20 eye brush? Sent out lots of email and phone calls to let them know they make a mistake. The Phone guy act like he understands my problem and issue me another shipping label for the lamer that I already sent back to them. If you understands the mistake that you guys make, why send me another shipping label? Sent another email after the phone call, the person reply the email says the phone guy already sent the shipping label, told me to just wait. I repeat many many times on the phone and on email that the bottle of lamer concentrate was sent back with the other eye cream. They make a mistake of refund me a $20 eye brush instead of the more than $300 lamer concentrate. I gave up, so I sent the $20 eye brush back to them as a return too. Weeks after I sent it and still hear anything from them. Called again, phone guy try to blame it on fedex. Try to hang up on me and have me call fedex. I have to tell him again that they make a mistake at the first place and I should have my refund of the lamer concentrate already since they received long ago. The one in the second package now they say is still in transit with FedEx is the eye brush. He ended up put me on hold for a long time to talk to his supervisor. Supervisor finally send out email to the return department about they make a mistake of the switch items. Very bad experience with BG, from now on, I will take pictures of what's inside the package before I send them back. And BG's phone guys don't seem like they know what they are doing and they don't respond when you ask them and have to say hello many times. And when put you on hold they don't inform you. I don't see any good customer service here. I repeat that they make the mistake many time, doesn't seem like anyone listen or read. Remember! Take pictures of what's inside the package before you return it! They know what they did, all the phone guy or email people never send me a survey email, the only one who did was the guy from a text message that I only say hello and bye and didn't need his help at the end.

I had to call in to purchase a bag that was 50% off which was a really great deal for this type of bag and brand. They said it was available and I was able to purchase it and took money from my credit card. In the process of ordering it, I had to repeat myself so many times. It's like their workers are not competent at all.

I got the confirmed email. Couple of days later, I got another email that it was ready to ship. Then a day later, I got another email that said my bag is no longer available.

I was pretty upset. I contacted customer service and told them what happened. All they wrote was, "it was cancelled." I did not cancel anything! The customer service didn't even bother to help. I bet you their own people kept it for themselves.

Never buy from this company ever again. Waste of my time shopping with them.

Purchased (on line) Saint Laurent bag two years ago-not my everyday handbag...clasp to close the bag fell off (used bag about five times total) and I saved magnetic closure piece. I called B.G. And was transferred to Leather Goods, repair dept., Federico. He was wonderful and we agreed $80 to adhere...he said customer service is sending you a shipping label. They sent me a receipt and I told them several times and they sent another "receipt." I called their C.S. And explained and she told me go to Fed Ex with receipt, they'll give you the label...I said, "promise, as it doesn't really work this way." She said, "yes!" I went to Fed Ex (downpour rain) and was told "no way" at FedEx so I called again and another C.S. Agent says "we don't accept bags from two years ago! I said, no, I just need a shipping label and she didn't ask me anything about it, nothing, just NO. I called again (third time) and woman promised to help, never heard from her again...then my account on line about the handbag, disappeared! Saga continues of clueless customer service agents on line and shipping label issues!
It's difficult to deal with their agents over a mere shipping label. It's also none of their business but they want the entire story and when I get to the fixing of the bag, they are so defense and did I say I'm paying for the repair myself. I'm on day four with them...oh they don't know about their leather goods department and Federico. Sigh. I spend much too much time on the phone with them and it's day four so I'm writing this to feel better for sending me on a wild goose chase in the rain with bogus instructions and time on the phone that equals into "nothing, again." Can't recoup time!

Their sellers send you USED item and tell you it is new. Thay do not disclose if the item you want to buy is new or used. Nothing but scams!?

Item shipped to wrong address. Spent four phone calls and one email attempting to speak to customer service. Never received a response. Item price was about $2000. It is now two weeks since purchase.
Eventually I asked credit card to hold payment. Been shopping at Bergdorfs for nearly 60 years but I don't see how I can continue

I ordered a handbag from Bergdorf Goodman and it arrived in a badly packaged box - torn at the top.
All of the handle's hardware were abrasive looking and scratched. The leather was scraped on one side.
In my opinion, it was used and returned / put back on the shelf for sale.
Very dissapointing from BG. I don't think I can trust their website/online shopping anymore.

I purchased my mom's Christmas present from BG online and paid $25 for expedited shipping. I had even called to verify the shipping date and was assured it would be delivered timely. Now day 3 and I called customer service and was told IT HAD NOT EVEN BEEN SHIPPED OUT YET. He muttered something about high volume...ok then do not advertise 1-2 shipping and charge $25 for it. I don't care about the $25 but what I DO care about is that if this retailer had not misreprented that it would have the perfume here in 1-2 days, I could have purchased elsewhere and my mom's Christmas would not be ruined. Customer service was pitiful as well, nothing but false promises. Stick with Saks, I have never had an issue with them. Their online chat even ghosted me when I tried to let them know there was a problem. Just stay away. Their merchandise is pricey. If you buy something expensive, you should trust that it is going to be shipped. Not sit in a warehouse because the "volume is high right now."

I ordered two Eiffel Tower Christmas ornaments as gifts; one for my son and another for my niece. When the package arrived after opening the outer packaging box I saw only one Bergdorf Goodman silver box. I thought they only sent me one ornament. However, they stuffed two fragile ornaments in one box. These were expensive ornaments to be given as gifts! The hanger part on one of the ornaments was all crooked. I called Bergdorf Goodman and requested another box and was told someone would be in touch with me. After waiting a few days I called again and explained the situation. I was out in a brief hold which was over 25 minutes. I was then told they could not ship me another box, but they could give me a discount. I asked to please speak with a manager and I was told no they would not talk to me. I asked if they had a box shortage because then this would make sense. I was told no, but if I ordered the ornaments in 2 separate orders each one would have their own box. ( The packing box had plenty of room for another box.) Branding should be at the top of Bergdorf Goodman's marketing! These ornaments are for 2 young adults and now one will be opening there's in bubble wrap. They could have had customers that every year when they took out their Christmas ornaments of the Eiffel Tower they would see the silver box with the words Bergdorf Goodman. They couldn't even take the time to speak to me on the phone. I was told I would get a credit and they would send an email. The email never came so I called again. So three times of calling, no compensation, and no box!

Bergdorf offers "same day delivery". So, instead of ordering from any other company, i chose BG. They reconfirmed "same day delivery"
They did not delivery same day.
They did not communicate that it would not be same day.
They just dropped the ball.

Too bad for you.
No apology.
No resolution.
Nothing.

Bg has deflated itself in quality service.