Bergdorf Goodman

I bought a perfume from them came with a huge shipping box and the glass bottle came with no packaging and no box? Good thing it didn't break. I won't return it cause I like the perfume but wouldnt order from them ever again.

The super discount of up to 75 %. I like the products from here. I like clothes from here the most. All materials and designs are super. The partywear suit is design is good. I ordered that is good quality and packing also I like.

BG posts items for sale that you don't really have! This happened to me recently with two separate purchases I made! BG collected my money and they have not returned it to me yet.

Owned by Neimans it gets FOURTY STARS. It is a wonderful site with spectacular clothing and accessories from top designers with a wide section. A trust worthy site as I have never had issue with the site or the store. I love the 5th ave NYC store and I try to shop there every time I am in the city. The site has many different items than what is available in store, moreover, when Bergdorf has a sale it is a fantastic sale- I am talking cheaper than outlet pricing. I wait for their sale over outlet because Bergdorf is first quality items with serious discounts. I love love love this store and I can not speak more highly of them. My love is shared with Neimans as their christmas book was my dreams in print, and they have great sales as well. Bergdorf just seems to have greater vaule sales... I swoon!

I ordered via website when there was an offer. Customer service asked me to sent personal information personal bank information I sent all the details a copy of my credit card etc my order was confirmed and without a work 3 days after my order was cancelled without a word a mail. Now costumers service asked me to order again. Of course offer is gone. Im from France and I think its totally not foreigners friendly. I confie all the details and I write my friends address in the USA for delivery and of course order canceled! So unprofessional!

I ordered a pair of Christian Louboutin pumps online that ended up being defective. It took three weeks for them to finally provide a shipping label after I followed-up daily. It goes without saying I was already annoyed that I had to put so much effort into just obtaining a label for a defective product that they sold.

After I shipped it out I followed the tracking number and it was signed for at their facility four days later... great! I waited a week and did not hear anything so I started following-up again. As soon as I would send the tracking number with proof of delivery the customer service representative would either stop responding or state "please be patient." It has now been thirteen days since the package was obtained by their return facility and I was just now notified, after some light "harassment," that they are now shipping it to Texas to be processed which will take an additional TWO weeks. Then they said I will have to wait another 2-3 weeks to obtain my refund.

This entire process will be around 10 weeks and countless hours of contacting customer service to return ONE DEFECTIVE PRODUCT! Please do not shop here, please do not order online! It is a horrible company that does not place customer care as a priority. They do not have the infrastructure to support online orders or returns. It is so poorly run and over rated, you have been warned!

I ordered a $2500 handbag which turned out to defective when I received it. They didn't accept the return and they claimed it had been used. Don't ever ever buy anything from this store again

As a first time buyer find the online ordering experience very perplex, and frustrating to the customer. Order would be cancelled without any notification or warning to the customer. Unbeknownst to the customer, there is some sort of fraud prevention verification process one may have to go through BEFORE placing the order otherwise the customer run the risk that their order " may or may not be cancelled automatically". BG is NOT obligated to notify the customer in any way that they verification process did not go through. The customer will "just have to call back to check". This is the process I gathered as i finished contacting BG customer service 5 times tonight (2 via online chat, 3 via phone). After being told to contact my credit card company unnecessarily twice come to find out the payment was processed and authorized by my credit card company. But returned by BG. I still don't know what is the problem. And why i cannot place order online. And now i am being told my item is sold out after one week of waiting. I agree with previous reviewer. The online chat rep are useless. They keep repeating the same information "pls contact your card holder" and their phone rep would said "i did not said it was your credit card problem".

I have never encounter this with any website and i am frequent online shopper. It shows BG online store does not value their customers and does not treat them with the same respect. Customer are expected to just deal with it or move on somewhere else. This is the message i perceived.

The worst customer service and return set up I've ever seen. They could learn something from Gap, Target, anyone! No refund or exchange when using paypal, and they take 3 weeks to refund your money AND THEY SENT THE WRONG DRESS ENTIRELY!

I think i've found my favorite place when it comes to getting bags. What can i say, I fancy the cute purses. My seasonal one stop online shopping store.

My husband bought me a Saint Laurent bag for Christmas. He ordered it online. After receiving the Christmas gift I decided I wanted another type of Saint Laurent bag instead. We called the customer service line and they said to send back the bag via their return instructions and then purchase another one online. We put the bag in the box and shipped back to them (exactly as they instructed). Two weeks later we received another box back from them and inside it had a cheap plastic purse that was probably worth less than $10. The box included an standard form letter saying that what we sent back did not match the order that we were asking for a refund. They are accusing us of sending a cheap plastic purse back in exchange for a bag that is valued at over $1000. We have tried calling so many times to get our refund. They told us to send the cheap plastic purse back so they could investigate. Yesterday we received the same plastic purse back with the same form letter saying they can not refund us because the purse we sent back does not match the order. The people that are running this are either incredibly confused and incompetent or they are actively running a scam. I have never experienced such a terrible level of customer service with online ordering. You get better service from Walmart!

Stay far away. Apparently when you make a purchase on the BG site, you put yourself at risk for receiving a luxury bag that has been used - with multiple scratches both inside and out, and the purse came with a single piece of crumpled tissue paper on the inside AND was missing a dust bag and a box... but the kicker is that the bag is a $2,000+ Saint Laurent bag. Spoke to 9 customer service representatives who offered a mere 5-10% refund of the purchase price, were unapologetic, and explained to me that this bag was either a return or a floor model. NO WHERE on the website did the page indicate that my YSL bag would be used/damaged/missing pieces. I made a choice to shop at a luxury store as opposed to a consignment store, but clearly I would be getting the same "deal" if I just bought the bag used, and would already be at terms with buying a used bag if I chose to buy from a consignment store. I am now returning the bag because this is just ridiculous waste of my tome and energy, and I will be sure to never purchase anything from here again.

A great place to shop for high-end fashion, particularly in XS sizes. I bought some very nice lingerie via their website and ordered gift wrapping as well. The package was just delivered today, ahead of schedule, and it's nearly perfect, though I'm a little surprised in how they fell short of perfect. The gift box itself is very attractive and sturdy, and it's nicely wrapped in ribbon with a bow on the top. They even put a cardboard ring around the bow so that it wouldn't be crushed during shipping. I've never had any store do that. Inside, the lingerie was expertly wrapped, with a small envelope with the gift note sitting on top. This is the one spot where they fell short: The gift note is printed on a plastic-y paper in an ugly, almost industrial font, and in all caps. The note also contains what appears to be a small serial number at the bottom. What? Everything else was exquisite and then the gift note left me scratching my head, wondering what the hell someone was thinking. I'll have to print and cut my own gift note before giving the gift.

The sizes for the Bergdorf Goodman UGG Purl Knit Baby Booties Online SKU: #BGF18_K0QS4 / Store SKU: #******* is INCORRECT. Be warned when you purchase this product that the sizes are not what UGG provides on their products. I stupidly bought a pair of UGG booties in the size (2-3) thinking they were for infants aged 3-9 months based on Bergdorf Goodman's website. When the item came in the mail, the UGG box blatantly stated that this size was for infants aged 6-12 months. I will now have to show up empty handed to a party for my newborn cousin. When I called customer service they told me its not possible the sizes could be wrong when I was looking directly at the box I received and the website. They had no care in the world and simply just told me to return the item. NO REALLY?! Thanks for the insight. EXTREMELY disappointed. Fix your website with proper information.

I had Bergdorf issue a fed ex pickup from my home. The store never issued me my refund. I want to make sure I get my money back. I keep calling but so far I haven't heard anything

I ordered two Eiffel Tower Christmas ornaments as gifts; one for my son and another for my niece. When the package arrived after opening the outer packaging box I saw only one Bergdorf Goodman silver box. I thought they only sent me one ornament. However, they stuffed two fragile ornaments in one box. These were expensive ornaments to be given as gifts! The hanger part on one of the ornaments was all crooked. I called Bergdorf Goodman and requested another box and was told someone would be in touch with me. After waiting a few days I called again and explained the situation. I was out in a brief hold which was over 25 minutes. I was then told they could not ship me another box, but they could give me a discount. I asked to please speak with a manager and I was told no they would not talk to me. I asked if they had a box shortage because then this would make sense. I was told no, but if I ordered the ornaments in 2 separate orders each one would have their own box. ( The packing box had plenty of room for another box.) Branding should be at the top of Bergdorf Goodman's marketing! These ornaments are for 2 young adults and now one will be opening there's in bubble wrap. They could have had customers that every year when they took out their Christmas ornaments of the Eiffel Tower they would see the silver box with the words Bergdorf Goodman. They couldn't even take the time to speak to me on the phone. I was told I would get a credit and they would send an email. The email never came so I called again. So three times of calling, no compensation, and no box!

I purchased a high end pair of shoes at $945 and paid an extra $25 for overnight shipping. Despite their website saying they ship internationally, they do not ship to the UK so I had to have them shipped using myus.com and then have them forwarded to me in the UK. Anyway, my item sat there for 2 full days saying it was processing before I made contact to find out what was happening. They said there is a review process for an international customer, fair enough but not mention of this at the time of purchasing and no mention of it in my conformation email or in my order status and I couldn't find anything about it on their website either. In the end, it took them 5 full days for them to phone my bank to confirm and then they were despatched and took a day or 2 to arrive. I received my item, they had a small scratch on the right shoe at the toe box and they were too small so I sent them back. It's now been 5 days since they received my order back (according to the tracking) and I haven't even received any acknowledgement that they have received them. I called heir customer service department and apparently they have been received but I have no idea how long it's going to take to get my refund. Their communication is extremely poor and their whole process is extremely slow. I doubt I will ever use them again for online shopping.

Same as higher end stores. Easy to find luxury items, great customer service, quality items. Another go to for designer items... shoes, bags, dresses.

Beautiful site with fabulous stuff and a great sense of pairing pieces together. A great place to get a sense of what is in style. My only complaint is that my budget limits the buying.

Bergdorf is the style center of the city, and they have the best holiday windows. The 2015 windows might just be the best I have seen in the last 20 years - they're absolutely gorgeous!

On March 12th I purchased two Canadian Goose parkas (Over $2000) and used the shipping label PROVIDED to me by Bergdorf Goodman on March 14th for a return.
TODAY I receive a box in the mail with two CHEAP pair of shoes and a letter stating that what I returned was not their merchandise and they will not refund me.
I have read other reviews like this one. WHAT IS GOING ON? Either there is an employee scam or their processing department has seriously made mistakes over and again.

Now I am my 3rd call with customer service and getting no-where.

I have bought exclusive and limited goods (200 items in the world). The problem is the #BergdorfGoodman is the one store where this item was for short time. #BergdorfGoodman canceled my order in some minutes after payment and confirmation like the most people had with no logical reason. #BergdorfGoodman answered me with standard cliche that they couldnt verify my shipping address. Its a scrap. I didnt have the same problem with another online stores. Im sure the staff of #BergdorfGoodman canceled the orders of one buyers in favor of others such as their friends or themselves. These goods on eBay appeared in accounts of profiteers with triple price before official start of sales. I think they know for sure they will get the order. I thought then that sales could be a fraud. I have read that some orders was canceled in 8 hours. It looks like someone asked the friend from #BergdorfGoodman staff to cancel some orders in his favor. Before this time I didnt have experience with #BergdorfGoodman service. Its terrible store! Didnt recommend to anyone.

I placed an order for almost 1k in product and put my old billing address in (my mistake). I was contacted within 24 hours asking to confirm/update. I called back and spoke to a rep on the phone and updated the billing address and she confirmed the order went through, we walked through which items would be gifted and what the gift note would say. I received an email confirming this and when the products would be delivered.

Now when I look at my account it states that the order is canceled. When I called today the first man I spoke to was very sweet and couldn't believe how my order was canceled. He passed me up to his manager who was extremely rude and has out of date policies on how to manage a situation. At the end of the call, he said he could do was to place an order for me, which I can do myself. There was nothing offered to apologize for this experience. If he offered free expedited shipping I would have been happy. The point of having customer service is to help solve problems and make sure the customer is happy so they come back to shop with you. I will never shop here again due to the phone call I had today.