Bergdorf Goodman

I bought a handbag from(bergdorfgoodman.com) it was time i finally got something more adult than a plastic zip lock bag for holding toiletries while traveling, this was affordable and bigger than expected, plenty of room for everything yet small enough it doesn't take up much space.

I ordered online Creme De La Mer but never got a confirmation order number in the email. When I called them for the order number, they told me someone else was using my card! It upset me to think someone hacked my charge account. However, I was charged for it. They told me to dispute it with my bank to get my credit back but a few days later, there was a box on my doorstep! They shipped it anyway after making me feel I was crazy. I had gone and ordered it again with Saks so I called Bergdorf and told them I was returning the creams and they REFUSED to take them back! They are clearly insane

Always had great experience visiting this store. Nice and fancy store. The sale staff is so helpful and cooperative. All the best brands can be found here.
Best place to eat and enjoy your meal. The servers are always attentive and friendly even if the place is crowded. Will visit again soon!

My package stuck in Fedex facility for a few days, I contacted BG, they said they are going to send me a replacement, asked me to wait for confirmation email, which never came. So I asked for a few times, the recent customer service person said she did some research and CANCEL my claim. I still haven't got my product which I paid for, or any replacement or any refund, and my claim was cancelled. I can't believe it. Speechless.

I came across this site a month ago and was impressed with my first order.
Good quality bags and purses. The prices are not so low but the quality of the products defends offers a good justification. I would recommend them

I ordered a dress online and sent it to a tax free zip code. As I was mistakenly charged tax I emailed and asked them to refund the tax. They asked me to FAX the tax exempt form so they could do this. After explaining I do not own a fax machine anymore as this is 2020 not 1990, they kept emailing back the same instructions: there is no email for that department and I need to fax the form! No wonder these US department stores are dying off, they refuse to modernise, listen to their customers or do the right thing. They could have easily looked up the web link I emailed confirming the tax free status but no, they would prefer to keep repeating the same antiquated instructions and lose another customer!

I tried to buy 3 - $500 gift cards and the first was approved but the next two were not approved because it appeared to be a "duplicate transaction". I received an email from Bergdorf informing me of this with a phone number to call for questions. When you call the number you are told I'm sorry a 3rd party manages our gift cards. I asked if I could call, email, or do an online inquiry only to be told they don't have any contact information for the 3rd party. I elevated to 3 different people and one gave me a new phone number to call the credit department who handles the gift cards. The man who answered then proceeded to tell me the same, a 3rd party handles those and they have no contact info. Just trying to spend $1500 with them and they have put up every barrier possible! No wonder department stores are failing!

I brought a 500$ la mer concentrate. It caused me allergy problems. So I called the customer service and returned the product. But I got an email told me it's not refundable. I used this product from another story, I loved it. They must sell not trusted product.

I love it. It fits great. It's just as bright as the pictures depicted, which is wonderful because I ride mass transit and work second shift. And the price was right. I'm recommending it to all my friends and family.

Wrong items were shipped to me. Instead of feeling sorry and shipping the right items to me right away, I was told they have to get back the wrong items before they can ship me the right items. Gee, I was shocked. You won't expect such a bad customer service from a high end retailer. This is worse than Walmart. I think Walmart will ship you the right items right away when they give you like 30 days to ship back the wrong items. So when I first reported the issue though chatting, I though maybe the representative was working from India and didn't understand the company policy of the Bergdorf Goodman. So I called by phone but received the same answer! Very disappointed indeed. Some other high end retailers will definitely ship you the right items right away and probably will let you keep the wrong items as a way of saying "sorry" and saving you the trouble of shipping the item back so you won't be punished for their mistake.

Very disappointed!

I´m from Italy and ordered something from ramy brook, cause it´´s impossible to get things of this designer in italy... they said that are delivering between 9 and 7 bussines days and it was there at day 9. Perfect condition. More beautiful that on the Foto. Sorry my english is very bad (italian girl;-))

Bergdorf offers "same day delivery". So, instead of ordering from any other company, i chose BG. They reconfirmed "same day delivery"
They did not delivery same day.
They did not communicate that it would not be same day.
They just dropped the ball.

Too bad for you.
No apology.
No resolution.
Nothing.

Bg has deflated itself in quality service.

Well, after four different customer service agents assured me over the course of the last week that my wedding dress would be shipped and arrive on time for my scaled back, covid wedding, it indeed will not. As I suspected, it's not a covid delay, it's not because it's being shipped from a store, and it's not a number of other excuses they gave me for why it hadn't shipped in over two weeks. They never had it in stock to begin with, and finally, after keeping me on the hook all this time, my order was cancelled with an impersonal email and a 10% off coupon Just 4 days before my wedding day. Do not shop at Bergdorf Goodman online!

Bought a pair of Louboutins on their website. I didn't end up liking them, and so I sent them back using the return label they provided. It was picked up by their "agent" the next day and now it's just disappeared from tracking. It's been over a week and no update. After I reached out multiple times to find out what the delay was, I was finally given their internal tracking that shows it just sat at some facility for a week before it was even sent back to their warehouse. Now it's in transit and I'm told it could be another two weeks once they receive it before I get a refund! What a scam! I've gotten better customer service from WALMART for f&cks sake.

They are so unhelpful when it comes to shipping options. They sent me a package with Fedex Home Delivery, with a signature required. I wasn't home and I asked them to remove the restriction on the package so I can be able to pick it up at one of their locations and they said they don't do it. Plain and simple. I can't take time off work to sit around at home and wait for FedEx to redeliver, therefore the package will get returned to sender. I was counting on this package to arrive because it was a gift for mom's birthday. Shopping at Bergdorf Goodman created such an inconvenience. Never again.

I also had the same experience with a super cheap deal. Even got their credit card for it. 11 days later I still never received the item. No shipping information. So I called online customer service and they acted dumb and said they would send the information to the store so they can send it to me. 2 days later I received an email that my order was cancelled because it was out of stock. I agree it is a bunch of lies to lure you to buy other items on the website. Horrible! And the item is still on the website! Fraud!

Bergdorf Goodman is a terrible site. They kept having some trouble with my order until I canceled it. But even though I canceled my order, I'm still waiting to get my money back. I don't know what the problem is, it used to be a reliable site. You can't use it now, and the packages don't always come intact.

Bergdorf Goodman recently sold me a Tom Ford Jennifer Medium Grained Leather Shoulder Bag. The bag is of outstanding quality, and it looks fantastic when worn. It also has a stylish look. The product is shipped easily, and the customer service is fantastic.

I have tried to track down two separate returns that I sent using the return labels provided. It has been weeks and they can't even figure out where the items are. They keep telling me to call back in another week. VERY frustrating. I am as patient as you can get, but I'm just about out of gas here. Nobody calls back or emails back as promised. They want at least 30 FREAKING DAYS before they'll start a formal investigation. What in the world takes 30 days? They say the postal service hasn't even scanned the package even though I sent it maybe a month ago using the RETURN LABEL PROVIDED by Bergdorf. This is ridiculous. I was ordering from them because of the great stuff online and because of no sales tax, but I think I'm done.

Ordered a pair of discounted shoes online three time, paid with credit card 3 times, got 3 times confirmation, but also got 3 time cancellation. But during 10 days while struggling with the order, the pair of shoes shows available online. Called customer service, was told it's out of stock. Asked why it's still showing available online, was told the website has not been updated.
The reason doesn't make sense at all. Who will believe the world famous department store's website has not been updated for 10 days?
It's entirely a customer cheating case that use fake discount merchandises online to lure customer.
Will never trust the Bergdorf Goodman again, and it has the worst customer service ever had.

They are the worst! Never get anything shipped by them. They have the worst customer service. I bought a dress from there store in New York and I needed to be shipped to me in LA and they are claiming fedex delivered it but I never got it and its been 3 weeks. No one answers me or calls me back. I just want my money back. Berdorf's is FRAUD!

Ive had 32 conversations with online Bergdorf Goodman customer service representatives that have yielded nothing. I purchased $300 garments to be delivered to Australia. Paid by Pay Pal. THEY cancelled the order. THEY have employed delaying tatics to try and passify me such as saying they have lodged an investigation into the matter. Still no refund. Ive had apologies, been lied to and told 5 contradicting stories as to what has transpired. Ive requested the matter be escalated only to be stalled and misled. Its now been 3 months.

It is vital that consumers be aware of the fraudulent practises of this company. Do not assume because the name Bergdof Goodman is well known that this protects your interests. I have had better service from EBay. I wish I could give 0/5

Stop wearing murdered animals. Say no to fur. These kinds of stores pay minimal prices to hold and mistreat animals (minks, rabbits, fox) only to skin and sell them for outrageous prices. Its not a delicacy, its a brutality.