Shari's Berries

Paid extra for guaranteed delivery on 2/13/19, purchase 2 dozen so my wife could share with her employees.
FAIL
Spend over an hour on phone last night with English challenged call center rep and his supervisor. They still didn't understand why I was pissed. Can ship replacement, delivery on the 29th
$#*!ing Valentine's day is tomorrow. Oh, we can deliver Saturday, oh that's a 10 dollar charge, wait you already charged me for GUARANTEED delivery today, you failed, now to make it right you want another 10 bucks. CROOKS
I HOPE YOU GO $#*!ING BANKRUPT
1000'S OF PEOPLE ON YOUR FACEBOOK PAGE GOT $#*!ED TO. YOUR CROOKS, YOU RUINED VALENTINE'S DAY FOR YOUR CUSTOMERS GREAT JOB

Heard a lot of their ads and I thought I would give them a try for Mother's Day. Though even at the advertised "sale" price of $39 for 12 chocolate dipped berries it seemed expensive to begin with (you can get the same things at the Wal-Mart deli for $10). However, I bit the bullet and decided I would send my mother and my wife one, so I'm figuring on about $90 after shipping. Get to the payment screen and am ready to hit complete and happen to look at the total... wait?!? What? $148?!? For that price those berries should be dipped in pure platinum! So I look at the breakdown to see how $80 became $148. $33.98($16.99x2) for standard shipping, $19.98 ($9.99x2) for a "Guaranteed Delivery Surcharge" (even though I said delivery was flexible and Mother's day is still a week away). And $7.98 ($3.99x2) for a rural delivery surcharge. Even though I have received hundreds of orders from various companies and have never, not one single time, been charged extra for being "rural" (which I'm really not, both I and mother live in large town of ~30,000). Deleted that order as fast as I could, went to Amazon and ordered chocolate covered berries from Golden State Fruit Company, they were $5 cheaper and included 18 berries instead of 12 and best of all, two day shipping was FREE saving me $78 over Shari's! I will never even consider this greedy company again. Honestly don't know how this outfit stays in business, lazy holiday shoppers with money to burn I guess...

Sad to hear about so many men and women getting disappointed today. If they cannot fufill the delivery dates they shouldnt take the business. We as customers depend on businesses to deliver on their promises for our loved ones. We expect compisation if our needs are not met. A sorry email doesnt make up for poor service. I ordered over a week ago for valentines, 7pm in texas, still no strawberries. Good thing I had a backup plan, many did not. Never again Sharri!

First, let me start off by saying that I understand late delivery and everything during COVID19. I know a lot of companies are being bombarded with orders because we can't spend holidays together as usual and because some workers were affected as well. But, rotted and moldy strawberries is a no no in my book! I ordered flowers from one of the partner sites and they were late, but they got there in decent condition. I ordered my MIL chocolate covered strawberries for Mother's Day from here. Was supposed to get there the day before, she never got them and the website said was still confirmed and didn't even ship yet. So, I just called them (after a 3 1/2 hour wait) finally cancelled and reimbursed (still waiting for money to come back into account) because at this point might as well just drop off something on her door step myself. 5 days later after holding and dealing with all of the craziness, my MIL has received them... Moldy and completely soggy and rotted underneath the chocolate. They were still intact so I guess they get a 1 star for that, because if no stars were an option, that's what I would put. I am embarrassed and completely upset. I'd rather her get nothing then to have received disgusting strawberries! I don't see myself ever using this company again!

I've order Shari's Berries in the past for Mother's Day and the experience was just okay. There was an incident where the strawberries were delivered spoiled. They immediately sent a new order. It was the 1st incident, no problem. This last time I ordered 2 different variations of a dozen strawberries. They were going to the same address to be delivered on the same day (simple right?). One order was delivered correctly. I was notified of the delay of the second order the day after it was supposed to be delivered. The other order didn't arrive until 2 days later, melted, moldy, and rotten. A new order was shipped overnight but the order was incorrect. My issue is this: If you've notified the customer that a perishable food item has been delayed, you should automatically assume that the quality of that product has been compromised and automatically offer a reissue. Secondly, the state of the strawberries even 2 days later tells me that those strawberries were already close to their expiration when they shipped. It's seems that service has been on a steady decline judging by the low review scores that I wished I'd saw before placing the order. This will be my very last time as a Shari's Berry/1800flowers customer.

I hate to complain, but I am very disappointed in Shari's Berries :(. I have always heard great things about them from friends and on radio ads but I do not think I will spend the money on them again. I am currently living 700 miles away from my husband and wanted to send him a sweet surprise for Valentines Day. This is even more special because he took me on our first date five years ago today. I decided on Shari's Berries based off of hear say and I should have checked for reviews first. Unfortunately, when my husband got home the chocolate was melted. To my surprise, I did not know that this company does not ship their product on dry ice or ice packs which I find absolutely terrible considering FDA regulations require for food (the strawberries in this case) to be temperature controlled when coming from a business such as yours. $14.99 standard delivery is quite ridiculous when the items aren't even guaranteed to be edible when delivered. I am not one to complain about small things such as this but today was special for us and I wanted to send him a nice surprise since I am living so far away. For now, I do not plan to order from Shari's Berries again and I will not recommend it to friends or family. If something in the company's policy changes in how the items are to be properly shipped, then a may consider a second chance.

Company cannot deliver as promised. Deceptive company. They dupe people in to purchasing by promising to deliver on a specific date and within a predetermined time window. Ordered berries and flowers for my wife and they arrived the day after promised delivery. Ordered berries for my daughter, which are three days late and still sitting half way across the countrycancelled that order. Oh, and do not hope to speak to an American when you call the help line. Be prepared to repeat and have them repeat several times. When asked about shipping, customer service blames the carrier instead of accepting that their logistics management is incompetent it is either that or they just don't care once they have your money. Caution everyone not to count on Shari's Berries to deliver as promised. Never, ever, pay for items to be delivered early morning. I will never use this company again. The fact that my daughter did not get her gift on Valentines Day is unforgivable to me. Shari's Berries what a waste of time and money.

My order # W*******2886, my product # *******M, a birthday gift, was made on 2/19/21 at 9:18 a.m.to be delivered on 2/25/21... Received email that it was shipped in the P.M. on 2/24/21, went to my town (Eastern part of state)?, and then to another town, Zelienople, PA. In the Western part of state?, arriving on the 25th. Sat there? And then was shipped to Pittsburg, PA. On the 26th... from there it was loaded for delivery to destination about an hours drive away. Shari's had 6 days to get this right. No explanation or apology from Shari's... They got the money, they're moving forward! Why should I use this gift and service again!
/ / / / / Mr. K

Placed order a week before Valentine's day. Strawberries and roses. Paid extra to have it delivered in morning. Received email confirmation that it will be delivered on 2/14, as well as, spoke with customer service yesterday 2/13 to confirm delivery. TODAY, went on site to track delivery and it's scheduled for FEBRUARY 15th. NOT today 2/14. Took well over an hour to speak to a live person. Could not really give me an answer but NOT getting my delivery today. VERY VERY DISAPPOINTED. He lives far and not going to see him so wanted to surprise him on 2/14. THEY RUINED THAT... JUST LOOK AT THE OTHER REVIEWS. ZERO STARS...

I got an email stating a deal, as I looked I found there was a deal to send flowers and 12 strawberries for 39.99. I continued to order for my mothers 79th Birthday, as I proceeded to check out my bill was well over 80.00! Sheris Berries was charging me 9.99 a piece for the flowers and again for the strawberries Also charging me 13.99 for a Saturday delivery, only because THEY couldn't deliver on Mondy, which was the day I actually wanted them delivered. This was all going to the SAME address. Needless to say I didn't order and ordered a 100.00 edible arrangement instead. Don't get fooled

This was a gift. My boyfriend felt horrible getting these for me as a gift. I work in quality control for fruit and these berries have signs of chill damage and are overripe.

Shari's Berries gave me a refund on the problem order for half and I am satisfied... when a business takes the time to respond and do the right thing it makes it better.

I have never been so dissatisfied with the product before this is $#*! look like some one $#*! in the tray n finger painted with it I will never Order from here again

Average rating of 1 and 1/2 stars and people still buy them! My experince with them rated even lower! I think customers need to be a little more wary of where they spend their money!

I ordered dipped strawberries on February 2nd and paid extra for early morning delivery on Valentine's Day to my wife. She never received the strawberries on Valentine's Day and instead received them on the 15th with strawberries being awful. I called customer service on the 14th which was a terrible experience they said it would be delivered and next time I called they said it will not and couldn't understand what they were saying due to heavy accents. I will never use sharis berries again!