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    Shari's Berries

Shari's Berries

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Overview

Shari's Berries has a rating of 1.4 stars from 2,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.

  • Service
    345
  • Value
    350
  • Shipping
    355
  • Returns
    241
  • Quality
    320
Positive reviews (last 12 months): 19.5%
Positive
8
Neutral
1
Negative
32
View ratings trends
544
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Reviews (2,105)

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Reviews that mention popular keywords

valentines day (156) mothers day (110) delivery date (77) credit card (54) customer service (595)
Thumbnail of user tiar29
South Carolina
1 review
0 helpful votes
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May 20th, 2020

I'm very disappointed with my Shari's Berries. I expected them to be bigger and better topped. Will not order again.

Date of experience: May 20, 2020

Thumbnail of user lindar1400
Florida
2 reviews
6 helpful votes
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December 20th, 2020

I didn't even taste like real chocolate, very bland and hard. The plant strawberries were phenomenal

Date of experience: December 20, 2020

Thumbnail of user maureenm782
Virginia
1 review
5 helpful votes
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October 28th, 2022
Verified purchase

This Company is completely unable to deliver a package. They replaced my order 5 times and it still has not been delivered

Date of experience: October 28, 2022

Thumbnail of user alexisevangelista0
Florida
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Ordered for our anniversary. After reading the reviews, I was a little skeptical. But, my husband loved his order.

Service
Value
Shipping
Returns
Quality

Date of experience: August 17, 2023

Thumbnail of user sandees7
Texas
1 review
0 helpful votes
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April 15th, 2020

I sent an email about my shipment and didn't receive any response. This is what $65 gets you. So disappointed!

Date of experience: April 15, 2020

Thumbnail of user lm400
South Carolina
1 review
1 helpful vote
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May 27th, 2022
Verified purchase

It took 4 emails and 2 calls to get my $$ back after the gift was 3 days late. This is what she got today Horrid

Products used:
I demanded a full refund still waiting

Service
Value
Shipping
Returns
Quality

Date of experience: May 27, 2022

Thumbnail of user dawnw304
District of Columbia
1 review
0 helpful votes
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June 27th, 2020

Ordered my son a dozen for fathers day git them the 25th... all are rotton and soft and sour. Box was wet. Put this company out of business. Nasty

Date of experience: June 27, 2020

Thumbnail of user glennat1
Glenna T.
South Dakota
1 review
1 helpful vote
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May 6th, 2016

The strawberries were almost over ripe Tasted funny at the stems. the chocolate is very poor quality would not buy again.

Date of experience: May 6, 2016

Thumbnail of user addib
Florida
1 review
3 helpful votes
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February 14th, 2019

BE AWARE AND CHECK YOUR BANK ACCOUNT! I ordered a week ahead of time and paid $130.00 to be exact with early "GUARANTEED" delivery. Early delivery because my wife has to take our kid to therapy at 1PM EST. After getting to work and checking my bank account I noticed that I had a few more hundreds in my account and didn't understand why because I just paid my car note last night. After I did the math I then realized that the $130.00 of strawberry's and flowers I spent was credited back into my account but it doesn't show that transaction history. Yes, that's a good thing that they refunded it but I was not aware of it or didn't get an email. So NOW I am realizing that they credited it back because they KNOW they can't keep their advertisement of "GUARANTEED" delivery after all of the complaints so you can't dispute the charge. HOWEVER they can still charge you later and adjust the price without the early delivery fee. They haven't charged me yet but I know they will and I will be ready to dispute this crap service. It is now 10 minutes to 1pm. The sun is out and it's currently 63 degrees in Atlanta and I still don't see the tracking number saying it has been delivered. These guys are waiting until the item gets delivered all melted to its poorest quality so they can CHARGE you. I am seriously waiting and will GUARANTEE that I am going to dispute their charge for a refund. It sucks that I have to ruin the surprise for my wife.

Date of experience: February 14, 2019

Thumbnail of user erinb48
New York
1 review
2 helpful votes
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May 7th, 2016

Not only is the customer service horrible, but the whole company is a scam! I never received my berries and they didnt seem to care.DO NOT ORDER FROM THEM!

Date of experience: May 7, 2016

Thumbnail of user danielled697
Connecticut
1 review
1 helpful vote
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May 11th, 2022

I placed an order from them a few years ago and the entire experience was a complete disaster, from start to finish. I encountered problems right away- beginning with placing my order, issues with my credit card payment, delivery, quality of product, and finally deplorable customer service representation! Unfortunately, I decided I would give them another chance, since it was so long ago & I had a coupon for Mother's Day. Big mistake! I tried numerous times to place the order online to no avail, so I was forced to call the company. Two representatives and an hour later I was still trying to process my order. I also wanted to MAKE SURE that a note that I had to now dictate verrry slowly (including punctuation) would be included in the order. It was NOT. It was also delivered the day BEFORE Mother's Day. And I was charged TWICE on my credit card. I just got off the phone after speaking with TWO Shari's Berries customer service reps. I was told that the reason there are TWO charges is because the company puts a "prior authorization hold" on your card for 5-7 days! I was not informed of ANY of this. THIS COMPANY IS SCAMMING PEOPLE. DO NOT ORDER FROM THEM!

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2022

Thumbnail of user aliceg59
California
1 review
1 helpful vote
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February 14th, 2018

Charged my boyfriends cc but no berries. Called customer service and they could not find my order nor did they send order number via email.

Date of experience: February 14, 2018

Thumbnail of user aurorac9
California
1 review
1 helpful vote
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February 14th, 2017

I was very disappointed in my order for my mom ugly strawberries and container as much as I paid save your money don't believe pictures

Date of experience: February 14, 2017

Thumbnail of user katrinac56
Illinois
1 review
0 helpful votes
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May 10th, 2019

They run their customer service overseas! They can't speak English. The item I was ordering was 44.97 they charged me 27.00 to ship! Never again!

Date of experience: May 10, 2019

Thumbnail of user jamesv694
California
1 review
2 helpful votes
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May 12th, 2021
Verified purchase

I ordered 12 chocolate covered strawberries for my wife and mom for Mother's Day. I placed the order May 4th, and one of their delivery options was for Saturday the 8th for an extra $14.99. I chose that option, paid the bill, into the works it went. By May 7th tracking showed it was still over 375 miles away. No tracking on May 8th the day the extra fee charge was suppose to have my order there. Order arrived May 11th. Chocolate was melting and Strawberries were runny. Sent pic to company asking why. Received reply back that my delivery date was not available anyway, and they were sorry about it arriving late. Called corporate, they confirmed delivery date was not available, I mentioned the extra charge for that date that they happily accepted from me, and Wendy from corporate said ya sorry. I said well you know that's fraud. You charged extra for a service, I paid, but you never intended to fulfill. Look up the definition of fraud, and you'll find it fits this scenario. Wendy's response, "well we didn't intent to." Of so that makes it all better. Problem is you charge how many people this extra fee, that people like me gladly paid for delivery, KNOWING ALL ALONG, they had no INTENTION of delivery on their obligation. This was my second attempt with them. First time, crash and burn, second time, crash and burn, so third time... not a $#*!ing chance! If you need chocolate strawberries or anything like, check the local businesses first. They will deliver, this place will just say oops sorry we will send more after it's too late. Rethink using this company. They have a poor business practice & and track mark of failure. Refer to FedEx tracking for this order in the attached pics.

Tip for consumers:
Do not use this company. Check for local business that will be happy to deliver on time.

Products used:
Ordered chocolate strawberries, but after arriving 3 days late, they were not good to eat.

Service
Value
Shipping
Returns
Quality

Date of experience: May 12, 2021

Thumbnail of user susanb809
Missouri
1 review
0 helpful votes
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February 14th, 2019

Terrible OLD berries (mushy) with chocolate that must have been dipped weeks ago-it was sticky and falling off. The tulips were dead. No offer for a refund-BIG RIPOFF

Date of experience: February 14, 2019

Thumbnail of user sandrah2591
Florida
1 review
0 helpful votes
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May 15th, 2023

Berries and flowers delivered 2 days after I was told they would be delivered. Strawberries were smached, rotten. Flowers dead.

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2023

Thumbnail of user arianew13
Florida
1 review
0 helpful votes
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February 15th, 2024

Ordered strawberries for my mom on 2/14/24. I wouldn't feed this to my worst enemy mildew on strawberries. I should have read the reviews 1st.

Date of experience: February 15, 2024

Thumbnail of user melissab2488
Texas
1 review
1 helpful vote
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May 7th, 2022

Chocolate strawberries melted and warm no notification when delivered $50 for 12 inedible strawberries

Date of experience: May 7, 2022

Thumbnail of user laureyh
Laurey H.
Texas
1 review
3 helpful votes
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February 9th, 2019

BAD BAD BAD. CUSTOMER SERVICE CANT EVEN SPEAK ENGLISH I HOPE YOU GO BANKRUPT. SHAME ON YOU FOR OUTSOURCING I WILL NEVER ORDER AGAIN AND AM TELLING EVERYONE

Date of experience: February 9, 2019

Thumbnail of user garyb507
Washington
1 review
0 helpful votes
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February 15th, 2019

Delivery was 2 days late and i'm not very happy about it and would of been a little appreciated if their was communication that my order was late.

Date of experience: February 15, 2019

Thumbnail of user pearlb37
Virginia
1 review
0 helpful votes
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February 28th, 2019

Placed a rush order for 2 doz strawberries canceled order due to an emergency. Refunded ASAP 5 Stars

Date of experience: February 27, 2019

Thumbnail of user kevink158
Maine
1 review
1 helpful vote
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February 12th, 2018

They are nice but very incompetent. As they do not listen toy you or take down the correct information. They place you on hold and leave you there!

Date of experience: February 12, 2018

Thumbnail of user ritah201
New Jersey
1 review
0 helpful votes
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March 25th, 2021

They did not deliver the berries on the day they were suppossed to be. So our son had NOTHING for Christmas before he left for vacation> VERY disappointed.

Products used:
sheries berries

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2021

Thumbnail of user alfredh30
North Carolina
1 review
0 helpful votes
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February 2nd, 2017

I placed a order they hid the shipping charges and after I put a 20 percent it went back off and charged full price

Date of experience: February 2, 2017

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Follow us on social media! Twitter: https://twitter.com/SharisBerries Instagram: http://www.instagram.com/SharisBerries Pinterest: http://www.pinterest.com/SharisBerries Google+: http://plus.google.com/+SharisBerries

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