Shari's Berries has a rating of 1.4 stars from 2,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.
I'm very disappointed with my Shari's Berries. I expected them to be bigger and better topped. Will not order again.
Date of experience: May 20, 2020
I didn't even taste like real chocolate, very bland and hard. The plant strawberries were phenomenal
Date of experience: December 20, 2020
This Company is completely unable to deliver a package. They replaced my order 5 times and it still has not been delivered
Date of experience: October 28, 2022
Ordered for our anniversary. After reading the reviews, I was a little skeptical. But, my husband loved his order.
Date of experience: August 17, 2023
I sent an email about my shipment and didn't receive any response. This is what $65 gets you. So disappointed!
Date of experience: April 15, 2020
It took 4 emails and 2 calls to get my $$ back after the gift was 3 days late. This is what she got today Horrid
Products used:
I demanded a full refund still waiting
Date of experience: May 27, 2022
Ordered my son a dozen for fathers day git them the 25th... all are rotton and soft and sour. Box was wet. Put this company out of business. Nasty
Date of experience: June 27, 2020
The strawberries were almost over ripe Tasted funny at the stems. the chocolate is very poor quality would not buy again.
Date of experience: May 6, 2016
BE AWARE AND CHECK YOUR BANK ACCOUNT! I ordered a week ahead of time and paid $130.00 to be exact with early "GUARANTEED" delivery. Early delivery because my wife has to take our kid to therapy at 1PM EST. After getting to work and checking my bank account I noticed that I had a few more hundreds in my account and didn't understand why because I just paid my car note last night. After I did the math I then realized that the $130.00 of strawberry's and flowers I spent was credited back into my account but it doesn't show that transaction history. Yes, that's a good thing that they refunded it but I was not aware of it or didn't get an email. So NOW I am realizing that they credited it back because they KNOW they can't keep their advertisement of "GUARANTEED" delivery after all of the complaints so you can't dispute the charge. HOWEVER they can still charge you later and adjust the price without the early delivery fee. They haven't charged me yet but I know they will and I will be ready to dispute this crap service. It is now 10 minutes to 1pm. The sun is out and it's currently 63 degrees in Atlanta and I still don't see the tracking number saying it has been delivered. These guys are waiting until the item gets delivered all melted to its poorest quality so they can CHARGE you. I am seriously waiting and will GUARANTEE that I am going to dispute their charge for a refund. It sucks that I have to ruin the surprise for my wife.
Date of experience: February 14, 2019
Not only is the customer service horrible, but the whole company is a scam! I never received my berries and they didnt seem to care.DO NOT ORDER FROM THEM!
Date of experience: May 7, 2016
I placed an order from them a few years ago and the entire experience was a complete disaster, from start to finish. I encountered problems right away- beginning with placing my order, issues with my credit card payment, delivery, quality of product, and finally deplorable customer service representation! Unfortunately, I decided I would give them another chance, since it was so long ago & I had a coupon for Mother's Day. Big mistake! I tried numerous times to place the order online to no avail, so I was forced to call the company. Two representatives and an hour later I was still trying to process my order. I also wanted to MAKE SURE that a note that I had to now dictate verrry slowly (including punctuation) would be included in the order. It was NOT. It was also delivered the day BEFORE Mother's Day. And I was charged TWICE on my credit card. I just got off the phone after speaking with TWO Shari's Berries customer service reps. I was told that the reason there are TWO charges is because the company puts a "prior authorization hold" on your card for 5-7 days! I was not informed of ANY of this. THIS COMPANY IS SCAMMING PEOPLE. DO NOT ORDER FROM THEM!
Date of experience: May 11, 2022
Charged my boyfriends cc but no berries. Called customer service and they could not find my order nor did they send order number via email.
Date of experience: February 14, 2018
I was very disappointed in my order for my mom ugly strawberries and container as much as I paid save your money don't believe pictures
Date of experience: February 14, 2017
They run their customer service overseas! They can't speak English. The item I was ordering was 44.97 they charged me 27.00 to ship! Never again!
Date of experience: May 10, 2019
I ordered 12 chocolate covered strawberries for my wife and mom for Mother's Day. I placed the order May 4th, and one of their delivery options was for Saturday the 8th for an extra $14.99. I chose that option, paid the bill, into the works it went. By May 7th tracking showed it was still over 375 miles away. No tracking on May 8th the day the extra fee charge was suppose to have my order there. Order arrived May 11th. Chocolate was melting and Strawberries were runny. Sent pic to company asking why. Received reply back that my delivery date was not available anyway, and they were sorry about it arriving late. Called corporate, they confirmed delivery date was not available, I mentioned the extra charge for that date that they happily accepted from me, and Wendy from corporate said ya sorry. I said well you know that's fraud. You charged extra for a service, I paid, but you never intended to fulfill. Look up the definition of fraud, and you'll find it fits this scenario. Wendy's response, "well we didn't intent to." Of so that makes it all better. Problem is you charge how many people this extra fee, that people like me gladly paid for delivery, KNOWING ALL ALONG, they had no INTENTION of delivery on their obligation. This was my second attempt with them. First time, crash and burn, second time, crash and burn, so third time... not a $#*!ing chance! If you need chocolate strawberries or anything like, check the local businesses first. They will deliver, this place will just say oops sorry we will send more after it's too late. Rethink using this company. They have a poor business practice & and track mark of failure. Refer to FedEx tracking for this order in the attached pics.
Tip for consumers:
Do not use this company. Check for local business that will be happy to deliver on time.
Products used:
Ordered chocolate strawberries, but after arriving 3 days late, they were not good to eat.
Date of experience: May 12, 2021
Terrible OLD berries (mushy) with chocolate that must have been dipped weeks ago-it was sticky and falling off. The tulips were dead. No offer for a refund-BIG RIPOFF
Date of experience: February 14, 2019
Berries and flowers delivered 2 days after I was told they would be delivered. Strawberries were smached, rotten. Flowers dead.
Date of experience: May 15, 2023
Ordered strawberries for my mom on 2/14/24. I wouldn't feed this to my worst enemy mildew on strawberries. I should have read the reviews 1st.
Date of experience: February 15, 2024
Chocolate strawberries melted and warm no notification when delivered $50 for 12 inedible strawberries
Date of experience: May 7, 2022
BAD BAD BAD. CUSTOMER SERVICE CANT EVEN SPEAK ENGLISH I HOPE YOU GO BANKRUPT. SHAME ON YOU FOR OUTSOURCING I WILL NEVER ORDER AGAIN AND AM TELLING EVERYONE
Date of experience: February 9, 2019
Delivery was 2 days late and i'm not very happy about it and would of been a little appreciated if their was communication that my order was late.
Date of experience: February 15, 2019
Placed a rush order for 2 doz strawberries canceled order due to an emergency. Refunded ASAP 5 Stars
Date of experience: February 27, 2019
They are nice but very incompetent. As they do not listen toy you or take down the correct information. They place you on hold and leave you there!
Date of experience: February 12, 2018
They did not deliver the berries on the day they were suppossed to be. So our son had NOTHING for Christmas before he left for vacation> VERY disappointed.
Products used:
sheries berries
Date of experience: March 25, 2021
I placed a order they hid the shipping charges and after I put a 20 percent it went back off and charged full price
Date of experience: February 2, 2017
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