Shari's Berries

My husband has given me Sherri's berries for my December birthday for years. Last year our order was incomplete and promises were made and not kept from this company. This year we thought we would try Sherri's berries again. Bad Choice! Berries are small, soft, and almost half we could not eat. The chocolate is not creamy but very waxy. The presentation was awful in the box... chocolate broken from berries and a mess. The dozen roses were just ok. The white roses had brown petals. One red rose had a two inch stem. My heart breaks for my husband as he just looked at this mess. Never again will we purchase anything from this company... Oh... one last thought. I tried to contact the company by phone and "live chat" only to get NO ONE! Sherri's Berries... please don't put customer service on your page... that too is a joke!

My fiancee got them for me this past Valentine's day and they were nearly 1 week late and all the berries were rancid. Really disappointed. My fiancee did contact them and was told they would send a replacement that they never sent. He called a few times trying to resolve it but the company never followed through.

Poor product terrible customer service.

My suggestion don't ever order.

Ordered 12 gourmet dipped berries. No leaves left on berries. Top completely covered in chocolate to conceal the WHITE tops. The berries themselves were terrible. I would never have bought such low quality strawberries in market. They were already getting mushy when I received them. It was a complete waste of money. All 12 went in the garbage. I will NEVER buy from Sharis again. Thank God I planned to take them to the intended recipient rather than have them delivered there.

I ordered dozen chocolate dipped berries with 4 cookies. All berries came broken open with chocolate coming off them. It was really cheap packaging and berries were crushed some.
Really really disappointed. On top of heavy price, they charge 14.99 for delivery and we get is an awfully low standard product.

I would of included a picture but I never received my Shari's Berries. They were supposed to be here today but here it is after 6 o'clock never received the berries so I will be calling to get a full refund from these quacks. I should have done a little research all they have is complaints no good rate was for this company that's my fault. I know they've changed their name once so that's how they keep getting over on people will won't happen to me no more stay local. So don't waste your time ordering from this sorry sorry company.

Ordered from these guys in the past and the berries were amazing. Just purchased over $ 100 worth of products for my anniversary this last weekend, it was terrible. The choc covered pretzels were so stale you couldnt eat them! The berries were slimy inside, nd the choc was waxy and old tasting. Not sure what happened but the quality has went down tremendously!

Horrible business. Order not delivered. Overcharged my account. Staff didn't apologize. Rude. Never use this business. Your family and friends won't receive the order and you will have to fight to get reimbursed. Overall terrible experience. Caused grief and sadness on Mother's Day.

I just came back from vacation to find a box of chocolate dip strawberries at my front door, which had been sitting there for eight days. Of course, they were totally melted. I called the company and some incomprehensible woman told me she would replace the order however it would take three weeks. I also asked her for the name of the sender as there was no card enclosed in the original package. I was told that because of confidentiality issues they cannot reveal the name of the sender to me. This makes it rather difficult for me to send a thank you note to the sender as I have no idea who it was. This is worse than dealing with the CIA

Don't click confirm at the end of checkout without looking over everything. They'll post a promo then it disappears at checkout. Shipping prices are already ridiculously high and at check out it will go up yet again for no apparent reason. When you call customer service they will get an attitude and tell you if you dont agree with the price then don't buy it. I took her advice. I will never buy from Shari's Berries again. In all fairness the berries themselves, I'm told are amazing. However the price gouging and horrible customer service are not worth it. IMHO

Had a box come - and they are PRICEY - and they were totally green and white down at least one quarter of the way. Absolutely tasteless, they were nowhere near ripe. Called customer service - and they said they will not refund but sent a replacement. They were absolutely no better - had pictures, sent them to their customer service but received no response. Used to LOVE these things - but we are done, done, done. Darn -it was my go-to for sending as get well and Valentine's etc., Consumer beware!

My son has ordered Shari's Berries for Mother's Day and my birthday for several years now. Every single delivery could not have been better. Chocolate covered strawberries were huge and delicious. There was a cold pack in the insulated box, then another box inside the insulated box that held the berries. The actual berry box is padded so nothing is damaged whatsoever.

I was very surprised to see all the negative reviews here for Shari's Berries. Poor product and poor packaging is completely opposite of what I have always received.

Customer service is horrid! First time using this company and the last time as well!
Ordered something a week ago to specifically be delivered today! Nothing! Maybe tomorrow? I called customer service and while they said they take full responsibility, I was only refunded my shipping cost.

I order my Mom the tulips and chocolate strawberries, the flowers came today and my mother said they were wilted, of course they are, they came to her in a fed ex truck for 2 days without water, who does that? I thought it would come refrigerated, instead they came in a box. I can only imagine what the strawberries will be like tomorrow, I'm sure they will be melted. I am really disappointed in Shari's Berries, definitely should have gone to my local florist. I give them a -1 star rating.

Received berries (100$ worth!) soggy, chocolate cracked off and single ice bag melted. Multiple chocolate covered strawberry boxes. Called and they apologized, but put me on hold for 15 minutes, came back to send out another order for two weeks later delivery! Then we mysteriously got disconnected. Called back. Same thing, called back a third time and got a manager that refused to do anything?! What? Then they offered 50% refund. At this point I am 1 hour into a phone call, 100$ short because the product was not edible, and they only want to refund 50% when I was in the middle of ordering a second batch for two week delivery later... So Strange.
I demanded my money back at this point which I finally received.
Never again. Edible Arrangements! They dont use fedex to deliver and deliver themselves!

This year was a huge disappointment. I've received many and sent many berries over the years and this is the first time I've been disappointed. Berries were white inside, there were no stems and greens on them and the chocolate was so thin the berries showed through the chocolate. I will never purchase them again! A waste of $82.00 especially at this time when everything has risen in price. I guess that's what happens when 800
Flowers takes over. The love is no longer there.

I ordered flowers and chocolate covered strawberries for my mother for Mother's Day from Shari's Berries. The vase was delivered broken, which probably happened during delivery. The strawberries were mushy and the chocolate coating was cracked. The company should package their products better for delivery so everything arrives fresh and intact. I spoke to customer service and had a replacement sent out and the same thing occurred with the replacement delivery. I will never order from them again. You spend too much money to have this happen twice.

Sent a request for a small gift basket/gift certificate donation for Our soldiers company Christmas raffle event. They didn't even try to questions or get more information. They just sent a cold automated email response denying. They make it sound like our request is for money or a large amount. PFF never getting anything from them again.

Thank you for your request.

We review every opportunity to participate in charitable initiatives. We appreciate the important work that charities do for the community, but unfortunately cannot participate in every request.

Should we decide to move forward with your inquiry, we will contact you. Otherwise, we appreciate your reaching out to us and truly wish you the best of luck in your charity endeavor.

All our best,
Provide Commerce family

Guaranteed delivery by Mother's Day...not even close. Mother's Day was 12 May. Delivery was scheduled for 11 May and now it is forecast for 14 May. I wish I had looked at their reviews prior to committing to the order. Additionally 21 minutes on hold for customer service and still no answer. Do not use Shari's Berries...notice all the one-star reviews. I agree with the reviewer who stated this is a "Rip off company"...

I placed an order for Valentine's Day on 1/28 to be sent to my girlfriends work. She ended up getting the day off so I had to change the address. Had zero issues doing that. Didn't even pay for guaranteed Valentine's Day delivery, and the flowers and berries were delivered today at 2:45 with a promise time of 3:00. Everything was in great condition.

Overall, good experience. I am shocked considering the amount of hate I see for the company on the internet.

I have ordered from berries.com for many years as gifts. Last year, the recipients all reported the berries were less than expected. I thought it was an anomaly and said nothing. This year's gifts all reported the same. Shari's Berries is not what it used to be. Being part of a larger conglomerate has not been beneficial for this brand. Great concept and, until recently, great quality. Not any more. I will be looking for other potential gifts in the future. Maybe you should too.

My grandfather was kind enough to send me a dozen chocolate covered strawberries. Upon biting into one of them I realized quickly that the fruit inside was on the verge of being completely spoiled. I called sherries berries and they happily sent me another dozen which were actually worse. I obviously never told my grandfather because of his kind gesture to send me these but I would not recommend using this company. Their berries are rotten

I ordered 2 Mother's Day baskets to go to the same address and was charged shipping and Saturday delivery fees on both! No other company charges shipping like this! It is absolutely ridiculous I spent more on shipping then the entire order! I will never use them again! I double checked on Amazon and they do not charge shipping like this even for this exact product! Complete and utter rip off! Definitely just lost a customer!

Be wary, when ordering from this company. They may offer deals but will charge double delivery fees & I literally mean double! My order was less than $200.00. I was charged over $100.00 in delivery fees. No cards were sent with the order as requested (& I'm sure paid for). I was quoted a different price when I placed the order over the phone, since I had 8 people (all@ the same address). I have spent over half an hour on the phone with someone who barely speaks English & have not received a resolution. Choose local over this fraudulent company!