Shari's Berries

My daughter ordered strawberries for me. She was told they would be delivered on mother's day. Now they said not til the 16th after mother's day. They are liars, they over charge. This is ridiculous. I should of read all of the reviews first. I will not recommend this company to anyone. Worst experience ever. Awful customer service. She was charged for Sunday delivery, standard shipping.

My mother in law received half of what I ordered for Mother's Day and the berries were broken and rotten. My wife received her Mother's Day berries 7 days late and they were totally rotten. My requests for a nearly $200 refund have been ignored. Worst experience ever.

2 dozen poor quality strawberries with broken chocolate. Not packed with dry ice. No card with order. The box we got on 2/13 was very nice. Can't trust the consistency of the product. Won't order again.

Shipping was just as much as the chocolate dipped Oreo cookies. They also had the wrong ship date, and when I went to try to fix it they tacked on an additional $10.00 to get it delivered by Mother's Day. Never again will I order. Too many other places with half the cost of shipping.

I attempted to surprise my college aged daughter with an order of Shari's Berries the day before Thanksgiving since she was stuck at school. The order did not arrive until two days later, and the food had molded. I wasted 25 minutes that night on a call with customer service, and after being placed on hold at least five or six times, was told the order would reship and would arrive Wed. Nov 29th. That was two days ago and nothing has arrived. I contacted Customer service again and was told the order had never been processed. I am awaiting a full refund. I would recommend you stay away from this Company.

As like everyone else I spent an extra 100 to have it delivered on valentine day and what happens the same as everyone else called to try to get it resolved and was hung up on 8 different times spent hours on hold and then was insulted with a 10 dollar refund stay away this is a joke

I have had to deal with these people going on 4 days to try an get my money return on a order that I was suppose to have on Monday. It's a joke! They tell you they gone call you back, never hear anything I have to call back an they still haven't done anything to return my money! An then finally start getting somewhere the lady goes to tell me someone has already credited me back only $20 out of the $77... I'm confused how that works how you credit someone back not even half the amount of what's changed an also not to mention is they would have told me back I would have been questioning why not the whole amount?! Trying to get over on somebody an it ant gone be me! I promise you I'll never order anything from this crooks again and if I know anyone that plans on ordering something from them I'll let them know right quick that best get whatever they need elsewhere!

Ordered Christmas Tree cookies for my mother in law. She at first was excited because they were so beautiful and looked delicious. When she opened up the individual package she said that the cookies were hard and stale and that they had bugs. SERIOUSLY. I will NEVER order from this company again. Steer clear of this company horrible product.

Ordered a group of berries and paid expedited and Saturday delivery, received a notice it was delivered but it was not. Called customer service and they would not provide me any information other than "it was delivered", I offered to send them my ring doorbell cameras showing no delivery. I requested a replacement order, they agreed but it would be 5 days later. Now I am reliving the same situation again, says delivered and it is not. Called them again and again no help! I explained to them our area is not hard to find and they really need to work on their subcontracted companies because they clearly are not doing their job.

I ordered online but it dropped after entering my information so I called customer service to see if the order had gone through. I was told it had not so I said I would try again online. The representative insisted she would take my order even though I told her no several times. I finally agreed and she tried to sell me something I did not order. I told her that I would go online to get the right order. This time, it ordered twice so I called again and was charged for two orders. After being on the phone for 25 minutes, I told the representative to cancel the orders and if they tried to put them through, I would do a charge back. I also told her to send a confirmation that the orders were cancelled. This was supposed to be a Valentine gift for my 91 year old great aunt. I actually had planned to place another order for friends. If I'm spending fifty dollars for 12 strawberries, this company should be able to provide better customer service. I will not use Shari's Berries again.

Ordered Berries through FTD. You have to wait for them to accept your order, then you pay. I believe that once you accept payment you are obligated to fill order. Ordered Champagne strawberries for valentine day. Two weeks in advance should ensure that your order will be filled. Not the case. No berries, no email, no call just a no show. Unbelievable. I suggest that you don't advertise what you can't provide.

My mom ordered me a birthday gift of a half dozen chocolate covered strawberries and they arrived a day late, open and EATEN! The ice pack was hot to the touch and chocolate remnants smeared on the inside of the box. We called and had them send another, it still has not arrived and I bet anything it will arrive eaten or damaged. DO NOT ORDER FROM HERE! Save yourself some stress, time and money and bring your service to someone who will get it right. I'm honestly surprised this company is still in business. I will not be ordering here again and will advise everyone I know to steer clear!

Bought a $60 assortment of nuts as a gift for my Mom's BD. Parent's are in their 80's and seemed like a good snack for TV watching. A couple month's later, I was going to resend a similar gift and they reluctantly told me "not to waste my money". Only 1 bag of nuts was edible. They discarded all the others for either poor taste or staleness. I then reviewed the gift on Shari's Berries survey. They actually offered me a refund or replacement! Yay! How nice... Until I decided on the refund, that is. I have been unable to complete the process on line and have spent over an hour on the phone with two different CS reps with no resolve. I am now forced to wait for a "call back" for the elusive supervisor. I WAS planning on re-ordering, but I highly doubt I will now. So much for saving a customer, Shari's Berries. You blew it.

I ordered a dozen of chocolate swirl covered strawberries for our 34th wedding anniversary. The left the local UPS location at 9:07 am Friday morning and arrived at 6:30 pm that day. I was considered about being in a hot truck all day, and once I opened them and my worst nightmare was confirmed, most all the chocolate had cracked and melted off the berries and berry's were sweating. Just a disaster, and I was embarrassed to present them to my wife, as this was suppose to be a sweet surprise. I did contact them and got a refund, but the occasion they were intended for was ruined,. They sent me a apology via email with a 30% discount on my next purchase of $ 30.00 or more / REALLY / like I'm going to spend more of my hard earned money's with this company after spoiling my anniversary surprise. Take my advise and go to Edible arrangements instead.

My sister ordered on 5/4/2022. Was delivered 5/9/2022 late. When I opened the box the fruit smelled and was crushed. My sister was very upset because it was for Mother's Day. I was supposed to get it on Mother's Day. My sister called and got a refund. She said she will never ever used this business again.

Wanted to send a nice Valentine's day gift for my mom and paid the extra price for it to be delivered on Valentine's day kept getting an email that it was on its way and she waited all day. They came a day late.
I should have sent a nice card and the $60 dollars. I won't get anything from them again

Just got some 'flowers' and chocolate covered strawberries. The flowers are in bad shape and I doubt they will open - they have rust around the edges. I could get better flowers at the grocery store for less money. The chocolate covered strawberries are great. They also use too much wrapping for the flowers/berries - it is a real waste and harmful to the environment. Don't send this product to someone you are trying to impress - if they open the package you won't hear from them again.

I placed an order (over a week ago) to be delivered by noon on Valentines day paying $32 in guaranteed delivery charges but received an email stating that it was delayed and wouldn't be delivered until the following day. When I called to ask why the customer service rep gave me the run around stating that they did not have that in their system and assured me that my order was to be delivered on time. Two hours later I call back and the new customer service rep informs me that it in fact will not be delivered and she could only offer a full refund stating that the guarantee was actually no guarantee at all. I will never use this company again and warn anyone considering going the more expensive route be cautious and expect to be disappointed.

I received 2 gifts one for my birthday and one for Valentine's day and I was disappointed. The strawberries were soft and almost spoiled. The chocolate barely covered the strawberry. I ate the chocolate part and threw the strawberry away. I used to order from Shari's Berries when they were pretty new and they were lovely large strawberries covered in chocolate. So good. But now it's gross... l told my husband don't bother getting me anymore. Save your money.

1st off, I was on hold for 41min and then they disconnected me. That is totally unacceptable!

Secondly, I received strawberries for mothers day today. And they are completely ruined. The outer box is torn, the ice pack is melted, the chocolate is all over the inner box and not on the strawberries, the strawberries are sweated up and soft and the inner box is wet. There is not one thing that I can say is recoverable or in any type of good condition.

I don't understand how you would send this to Scottsdale Arizona in 100 plus degree weather without proper packaging and a early AM delivery.

The strawberries Are not edible.

I ordered same day delivery for our daughter for some flowers for her birthday. The site allowed me to pay and said she would get her flowers today. Four hours later we got a phone call that they couldn't make the delivery today and wanted me to approve a delivery tomorrow. I said no I did not want the delivery tomorrow and explained today is our daughters birthday and she is alone and we wanted to cheer her up. After talking to several agents and a supervisor no one would make things right. They wanted to keep our money but deliver on a different day. It will take up to 10 days for a refund and the sad part is my daughters birthday was ruined. Stay away from this place and go to a local flower shop instead! Rude, incompetent women as customer service that sound like they are from another country.

This is a terrible company. I ordered their chocolate covered strawberries to be delivered on 13 February 2019. After that came and went I found out they screwed the order up and was going to be coming out on February 13,2020. I'm working on trying to get a refund. Save your money and don't spend it all at sheri's berries.

I have been a long time customer of Sharis berries and have always been pleased with my purchases. I recently bought my husband strawberries for our anniversary. When he opened the box, the chocolate was melting and the strawberries were sweating. The berries did not look appetizing at all. I contacted customer service and they offered a replacement. I declined... this was supposed to be a gift for our anniversary. I was highly disappointed with this purchase... especially for the prices they charge. I will not be shopping at Sharis berries anymore.