Shari's Berries

Up until recently I loved this company. However, my last two orders were super late and not edible. Customer service is non existent. I have sent emails from my account and through paypal. I am very disappointed and have had to escalate a claim through PP to recover some of the $120 spent.

After receiving a dozen chocolate covered strawberries 2 days late they were broken and nasty. Sent email to customer service and no reply. I'll never order here again. They used to have great service but not anymore

Product awful! Looks absolutely nothing like picture and strawberries beyond sloppy. Looks like a 5 year old art project. See below. Looks NOTHING like what ordered

Customer service horrendous and they are such liars!

Will tell everyone I know NEVER to use them.

Not sure what happened to company. I received some as a gift in the past and was very pleased.

Never again!

My husband is away for work out of state for Valentine's day. He ordered a dozen of these berries for delivery from 1-800-flowers. They arrived this afternoon and I immediately opened the box to find the berries leaked juice all over the inside box. The white coated berries were so small and my first bite greeted me with a fizzy rotten taste on my tongue. I decided to try another one and the same result. Disgusting!

I submitted an edible bouquet order for a delivery date within two days. I was worried after reading so many terrible reviews on this site and considered cancelling my order out of panic, but decided to see if the delivery would be on time. Thankfully, the order was delivered to my friend without any issues.

I received an email confirming the order, another one stating that the order was being prepared by a local shop, and a third email once the delivery was successful. My friend said the edible bouquet looked really nice, the fruit and chocolate tasted great, and she was very happy with her surprise gift.

This is what I received as a thank you from my mom for helping with all of dad's final arrangements this past month. Looks like the entire order should have been buried with him. Now mom has to deal with getting a refund and knowing that what was sent with good intentions was not received as such on the other end. On a positive note, the ants seemed to have enjoyed the smashed overripe melted berries and the wilted flowers.

The flowers were great but the chocolate strawberries were 5 days late and rotten. When my wife opened the box to see one of her birthday presents, the smell was worse than a dump and it is still lingering after an hour. I cannot recommend Shari's Berries unless you enjoy the rotten smell and enjoy eating garbage. I have multiple photos if anyone is interested, Shari's Berries customer service was not.

Do not order from this company. They are super stingy with the chocolate. They are nothing like the photos shows. The is a paper thin layer of chocolate for ridiculously expensive Strawberries. Make them yourself and you will be much happier

I ordered a Mother's Day gift of 12 strawberries. I was charged $68.00 with shipping. I could have done a better job making these myself on a $5 budget. 1/3 of the berries were to be covered with chocolate chips and another 1/3 peanuts. They are practically bare.

This was a horrible company to use. Late on order everything was so nasty hot and melted. They promised to fix it but ge this not for another 5 days. Okay fine... Guess what still no second order. By the time it arrives it will be melted also. They say we have to wait 24hr extra hours for a refund.

I'm only putting one star because I had to do so in order to write a review. The delivery man left the box in the sun on my porch instead of the shed and ruined a $100 order. I tried to reach them via (Live) Chat, but it was only automated. I received no help at all and I left my order number, date of delivery, and contact information. Do NOT order from Shari's. Save your money. What a complete disappointment. The flowers are wilted and the berries packaging was so hot I could barely touch it. I had them delivered a day early to take to my mother for Mother's Day. Now, I have to figure something else out to give her.

I was very upset after tracking the strawberries I sent my mom ( to be delivered on her birthday) tracking showed that they got as far as 20 minutes from her house that afternoon but the a "delayed" message came up and no delivery! I had told her there was a surprise coming. Poor business. Wont order again

Since 1800flowers.com has taken over the Shari's Berries brand, I have only received late deliveries and ruined strawberries. This Valentine's Day I made 4 orders (1 for each of my granddaughters) and only one order arrived on time. The other 3 are still in limbo and I expect the strawberries to be ruined.

I need to find another company.

This was a gift to my in laws for Christmas. Here you go, enjoy... not so much. What a mess!, I called and complained so they sent a replacement box of... you guessed it, the same mess. So misleading, the pictures on the website look so perfect and delicious, which is what I would expect for $50 a dozen which are overpriced even if they are perfect but I thought, this one time I will splurge. See Photo of "What we ordered" vs "What we got". My advice, stay away from Shari's Berries, especially if it's a gift.

Absolute disaster. 2 dozen long stemmed roses were all covered in black and white frost burns. Then they sent a replacement after I complained and asked for a refund and they were no better than the first set. Three days since the strawberries were suppose to show and and they are still not hear. NEVER AGAIN...

Ordered a week in advance to make sure delivery on birthday. Order arrived 3 days late and was foul smelling and melted. They also left the package at the garage instead of trying to deliver to the person who was at home. They tried to talk me into a $20 discount instead of giving me my money back. Too many other vendors to deal with this!

This company is making edible arrangements company look very bad. I understand If it's bad weather but to be lied to about delivery. That's just BAD. I was in the house ALL DAY. I received and email stating it was a delivery attempt. Companies that practice this type business., should not be able to process payments until the items are delivered.

I ordered for my wife for Valentines day. I paid for guaranteed delivery on said day. An additional $25 to be exact. Now I can understand if ordered 1-3 days before, but I ordered 9 days prior. I get an email the day of delivery stating they were sorry and to compensate me they would refund $10. Really, I check tracking and they didn't even process my order until Valentines Day. I have attached screenshots as proof. Dont ever buy from this company. I will make sure I do my part and inform anyone interested to go somewhere else to some one more reliable.

2 deliveries 1 month apart both failed. The local delivery vendors they use always say "attempted delivery" but I was home all day and never saw anyone. It's all lies. If you need a delivery in time for an anniversary or gift - don't do it. This service will make you stressed if you have a timed gift or event. It will not arrive. When the offer a discount or etc do not take it -- ask for the full refund only.

Tried to call 4 times over a period of almost a week and got NO SUPPORT! I was promised by someone half-way around the world the original spoiled order received 4 days late would be replaced overnight - nothing arrived. Then, after another call, a new order was sent - it too arrive days late and spoiled! I'm done with these fraudsters! Only could find one of the pictures I had of the spoiled product received.

My husband ordered me some orders two years in a row. I'm happy with the taste and freshness. However, it's very pricey for each order. You thought they will make each order look nice and uniform in measure. The pictures show how small some pieces were. They ad the price for each dozen. It doesn't make sense some are very small. Not sure goin to order more

Received these from my husband for Mothers Day. The package was dripping with water and strawberry juice. The ice packet was completely defrosted and dripping water. The strawberries were rotten and the chocolate fell off of them. My husband was so upset. This happened two years in a row. Spoke with customer service and they are replacing the berries and giving a $20.00 coupon. Delivery in 3 days. Not expecting much.

Placed an order about 4 days before Valentine's Day. Paid a substantial amount for delivery on Valentine's day. Despite tracking information all day showing it would be delivered on Valentine's Day, it never arrived. Still out for shipping a day later with no revised date. Feel like they just took my money an didn't really care if it got delivered or not.